Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,378 Customer Reviews
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Review fromFernando R
Date: 06/12/2025
5 starsFernando R
Date: 06/12/2025
Easy returns, prompt responses, polite interactions, helpful even in areas not of specific expertise.
Blade HQ, LLC
Date: 06/13/2025
Thank you for taking the time to share your experience. Were glad to hear the return process was straightforward, communication was prompt, and that our team was helpfuleven beyond the usual scope. We work hard to make things easy and efficient for our customers, and its great to know that came through. We appreciate you.Review fromDavid F
Date: 06/09/2025
5 starsDavid F
Date: 06/09/2025
Never had an issue with this company ever... Been a loyal customer for a few years and the only negative is the thinning of my wallet when I see things I like.Have had several exchanges as well as order issues that customer service excelled in rectifying as per you read understand and follow *********** the company, enjoy the hobby, never enough steel in the pocket.Blade HQ, LLC
Date: 06/10/2025
Thank you so much for your awesome feedback! Were thrilled to have you as a loyal customer and we totally get it the wallet thinning struggle is real when theres so much tempting steel to choose from ??.Its great to hear that our customer service team has had your back through exchanges and any hiccups along the way. We truly appreciate your understanding of our policies and your continued support. Heres to many more sharp additions to your collection!Stay sharp!Review fromJeff B
Date: 06/03/2025
5 starsJeff B
Date: 06/03/2025
Fantastic customer service. Extremely prompt, polite, and helpful. Would definitely recommend this company.Blade HQ, LLC
Date: 06/04/2025
Thanks a ton for the awesome feedback! We're so glad to hear our team took good care of you that's always our goal. It really means a lot that you'd recommend us!Review fromMalik G
Date: 06/02/2025
5 starsMalik G
Date: 06/02/2025
I bought a knife and then wanted to return it for a different one. The return process went completely smooth.Blade HQ, LLC
Date: 06/03/2025
Thanks for the great feedback! We're glad to hear the return process went smoothly and that you found something that suits you better. Making sure you're happy with your gear is always our top priority.If you ever need help picking out your next blade or have questions along the way, were here for you!Review fromSteve M
Date: 05/29/2025
5 starsSteve M
Date: 05/29/2025
*** in customer service with ********************** is absolutely amazing. She absolutely puts the service in customer service, and cares about what she does and who she helps. She took a particular care to help me and to make sure I had access and the best value and customer service. Im extremely happy with this company and the service always provided. Thank you, *** for what you do and how you help people!! it is a blessing to run into positive people with a great customer service and a positive attitude like you!!Blade HQ, LLC
Date: 05/30/2025
Wow, thank you so much for the kind words! Were absolutely thrilled to hear how happy you are with your experienceand we couldnt agree more, *** is a total rockstar! ?? She truly goes above and beyond for our customers, and well make sure she sees your wonderful message.Your appreciation means the world to us, and were so grateful to have amazing customers like you. Thanks again for taking the time to sharewere lucky to be part of your knife journey!Review fromMatthew G
Date: 05/23/2025
5 starsMatthew G
Date: 05/23/2025
Had two different experiences with customer service. What stands out the most is the the expertise of everyone I dealt with. They understand and care about their products and therefore can be a true assistance when you call in. Everyone I interacted with had a great customer centric attitude.Blade HQ, LLC
Date: 05/27/2025
Hey there!What an outstanding reviewthank you! ?? We're thrilled to hear that both of your experiences with our team stood out in all the right ways. It means a lot to know our crews product knowledge and customer-first mindset made a difference. We genuinely love what we do, and we're glad that came through in your interactions. Hope to assist you again soonyou're always welcome here at Blade HQ! ????Review fromRick P
Date: 05/22/2025
5 starsRick P
Date: 05/22/2025
Awesome customer service, super helpful and great attitude, first class customer serviceBlade HQ, LLC
Date: 05/23/2025
Thank you so much for the awesome shout-out! Were thrilled to hear our teams helpfulness and positive attitude made a great impressionthats what first-class service is all about!We truly appreciate your support and look forward to helping you again soon.Review fromDominic I
Date: 05/05/2025
5 starsDominic I
Date: 05/05/2025
Return handled promptly and professionally, favorite place to shop because I know if the item doesn't work out that the return process will be painless.Blade HQ, LLC
Date: 05/07/2025
Thank you for your kind words! We're glad to hear that our return process gives you confidence when shopping with us. Making things easy and hassle-free is what we strive for, and we're grateful to be your go-to spot.Review fromChris H
Date: 04/30/2025
5 starsChris H
Date: 04/30/2025
Quality through and through! Quality service!Quality products and the best deals! I have had nothing but good experiences with BladeHQ.Blade HQ, LLC
Date: 05/01/2025
Thank you for the glowing feedback! We're thrilled to hear you've consistently had great experiences with us. Providing quality products, service, and deals is exactly what we aim for, and it means a lot to know we're hitting the ***** We truly appreciate your continued support!Review fromJahaziel M
Date: 04/22/2025
5 starsJahaziel M
Date: 04/22/2025
Jen N, was awesome, great service! Perfect!
Received refund for crack on new item received. No hassle, no questions asked.Blade HQ, LLC
Date: 04/28/2025
Thank you so much for your kind words! We're so glad *** *. was able to make things easy and stress-free for you. We truly appreciate you giving us the chance to make it right, and were always here if you need anything in the future. Thanks for being part of the Blade HQ family! ????
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