Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,384 Customer Reviews
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Review fromDuffy O
Date: 08/10/2024
5 starsDuffy O
Date: 08/10/2024
These folks are above and beyond! Service, ************************ are the best.
Blade HQ, LLC
Date: 08/12/2024
Hey *****!Thank you for your fantastic review! We're delighted to hear that our service, communication, and products have exceeded your expectations. If you need anything else or have any questions, dont hesitate to reach out. We look forward to serving you again!Review fromRalph P
Date: 08/10/2024
5 starsRalph P
Date: 08/10/2024
****** was awesome with customer service!! She was able to answer my questions about the knife I wanted and the engraving process. After questions were answered, I placed my order.Blade HQ, LLC
Date: 08/12/2024
Hello *****!Thank you for your review! Were thrilled to hear that ****** provided excellent service and helped you with your questions about the knife and engraving process. If you need any further assistance or have more questions, feel free to reach out. Enjoy your new knife!Review fromTom W
Date: 08/09/2024
5 starsTom W
Date: 08/09/2024
The knife is awesome a microtech Hera 11. *** helped me with information on getting a replacement pocket clip that broke the first time I carried the knife on my first order. I was not happy they could not just send me a replacement pocket clip after a week. She did give me alternative web sites to get one. I ordered off of **** I hope it works when it arrives. This was a $ 300 microtech wouldnt think the titanium pocket clip would break the first time I carried it.Blade HQ, LLC
Date: 08/12/2024
Hi ***!Thank you for your feedback and for highlighting ***'s assistance. We're glad she could provide you with alternative resources for your replacement pocket clip. We understand your frustration with the broken clip and hope the **** order works out for you. Your feedback is valuable, and we'll use it to improve our service. If you have any more issues or need further assistance, please don't hesitate to reach out.Review fromDavid Q
Date: 08/09/2024
5 starsDavid Q
Date: 08/09/2024
The customer service was very helpful. The representative was extremely personal and offered me a solution to my problem. Great company!!Blade HQ, LLC
Date: 08/12/2024
Hey *****!Thank you for your kind words! We're thrilled to hear that our representative provided you with a personalized solution and that you had a positive experience. We appreciate your support and look forward to serving you again in the future!Review fromTom Q
Date: 08/09/2024
5 starsTom Q
Date: 08/09/2024
She tried really hard to help me. She did the research for meBlade HQ, LLC
Date: 08/12/2024
Hi ***!Thank you for your feedback! We're glad to hear that our team member put in the effort to assist you and did the research to help resolve your issue. We appreciate your patience and are here to support you with any other needs you may have.Review fromCory W
Date: 08/09/2024
5 starsCory W
Date: 08/09/2024
Amazing customer service! Almost no wait time and ******* handled my issue like a champ extremely quickly. If more CSRs were like *******, the world would be a kinder place!!Blade HQ, LLC
Date: 08/12/2024
Hi ****!Thank you so much for your wonderful feedback! We're thrilled to hear that ******* provided you with such exceptional service. We'll make sure to pass along your kind words. If you need anything else, don't hesitate to reach out. Thanks again for choosing us!Review fromJacob B
Date: 08/09/2024
5 starsJacob B
Date: 08/09/2024
Super fast response problem taken care of immediately .. ( problem was my Fault lol)Blade HQ, LLC
Date: 08/12/2024
Hey *****!Thank you for your kind words! We're glad we could help resolve the issue quickly, even if it was a bit of a mix-up. If you need any more assistance or have any other questions, feel free to reach out. We're here to help!Review fromPatrick Stephen C
Date: 08/09/2024
3 starsPatrick Stephen C
Date: 08/09/2024
I appreciate the speedy response. However, I'm not happy with the response. I hope you can ship to other countries and not just to the ones on your list. I spent hours going through all your products and after adding all the items I want to my cart, I found out that you don't ship to my country (***********) when I filled out the shipping form. I ended up just wasting my time.Blade HQ, LLC
Date: 08/12/2024
Hello *******!Were sorry for the frustration and inconvenience caused. We understand how disappointing it can be to spend time selecting items only to find out about shipping restrictions later. Currently, our shipping policies are limited to certain countries, but we appreciate your feedback and are continuously looking for ways to improve our services. If theres anything else we can assist you with or if you have any other questions, please let us know. Thank you for reaching out and for your understanding.Review fromMitchell R
Date: 08/09/2024
5 starsMitchell R
Date: 08/09/2024
We had a slight shipping problem, I reached out to Blade HQ and they responded immediately, resolving the issue. I couldnt be happier and I will a continue to spend all of my money on boxes of knives I dont need. Thanks Blade HQ!!Blade HQ, LLC
Date: 08/12/2024
Hi ********!Were so glad to hear that we could resolve the shipping issue quickly for you! It sounds like youre having fun with your knife collection, and were happy to be part of it. Thanks for your continued support and enthusiasm!Review fromChristopher L
Date: 08/09/2024
5 starsChristopher L
Date: 08/09/2024
Good products, great service and really nice employees.Customer for life!Blade HQ, LLC
Date: 08/12/2024
Hi ***********!Thank you for the kind words! We're thrilled to hear that you're happy with our products, service, and team. We're honored to have you as a customer for life!
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