Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,384 Customer Reviews
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Review fromTyler L
Date: 08/13/2024
1 starTyler L
Date: 08/13/2024
!!! I WILL NEVER ORDER FROM BLADE HQ EVER AGAIN *************** is a joke, the products are of incredibly poor quality, and the customer service team are not helpful (to put things bluntly). I ordered a single product for about $120 USD + $50 extra for overnight shipping. My order did not arrive for 5 whole days, and it's primarily because it didn't even ship out until 3 days after I placed my order. When the product I ordered arrived I discovered it wasn't even the thing I ordered. It was something completely different and nowhere close to the quality of product I ordered. I asked for them to exchange it and they told me they don't do exchanges. I asked for a refund and they flat out refused until I shipped them the item they incorrectly sent me first. They messed up the shipping that I paid extra for, they sent me the wrong item, they refused to send me the correct item, AND they refused to refund me until I took time out of my day to correct their mistake. I will never give this company another dime and I don't think you should either.
Blade HQ, LLC
Date: 08/14/2024
I'm truly sorry to hear about your experience, and I want to sincerely apologize for the frustration and inconvenience you've faced. This is not the level of service we strive to provide, and I understand why youre upset.We take your feedback seriously and would like to make things right. Please reach out to us via email at ********************************** and put "ATTN *******" in the subject line so I can directly so that I can work on a resolution that meets your expectations. Your experience is important to us, and we appreciate the opportunity to address these concerns.Review fromKristin J
Date: 08/12/2024
5 starsKristin J
Date: 08/12/2024
Very fast response to my email . Easy instructions on what to do . Very pleased from this company . Live this company and will be ordering more knives in the future!!Blade HQ, LLC
Date: 08/14/2024
Thank you for your fantastic feedback! We're so glad to hear that you had a quick and smooth experience with us. We're excited to help you with your future knife orders!Review fromAustin W
Date: 08/12/2024
5 starsAustin W
Date: 08/12/2024
****** and **** have provided the best return experience I have had with any business/product.Blade HQ, LLC
Date: 08/13/2024
Thank you so much for sharing your experience! We're thrilled to hear that ****** and **** provided you with the best return experience you've had. We'll be sure to pass along your kind words to them.Review fromJimmy M
Date: 08/11/2024
5 starsJimmy M
Date: 08/11/2024
Ive bought a few knives Blade HQ, always easy. Ive returned a knife and it was easy.Blade HQ, LLC
Date: 08/12/2024
Hi *****!Thank you for sharing your experience! We're glad to hear that both purchasing and returning knives have been smooth for you. If you need any further assistance, we're here to help!Review fromKenneth F
Date: 08/11/2024
5 starsKenneth F
Date: 08/11/2024
I was having a hard time useing my reward points contaced custmer service they walked me through it they where awesome. Hope you guys can come up with a better way track what points where used in real time. That part still confuseing.Blade HQ, LLC
Date: 08/12/2024
Hi *******!Thank you for sharing your experience! We're glad to hear that our customer service team was able to assist you with using your reward points. We appreciate your feedback about the tracking system and will consider it as we work to improve. If you have any more questions or need further assistance, feel free to reach out!Review fromSid A
Date: 08/11/2024
5 starsSid A
Date: 08/11/2024
Straight to the point, with helpful attitude and professional support.Blade HQ, LLC
Date: 08/12/2024
Hi SId!Thank you for your feedback! We're pleased to hear that you found our support to be direct, helpful, and professional. If you have any more questions or need further assistance, we're here to help!Review fromJosh R
Date: 08/11/2024
5 starsJosh R
Date: 08/11/2024
BladeHQ is awesome. ******* helped me correct my order after I made a mistake, she was very kind and helpful. Looking forward to getting my order!Blade HQ, LLC
Date: 08/12/2024
Hey ****!Thank you for the positive feedback! We're glad ******* was able to assist you and make things right with your order. We appreciate your patience and are excited for you to receive your items. If you need anything else, feel free to reach out!Review fromJoel E
Date: 08/10/2024
5 starsJoel E
Date: 08/10/2024
Fast service and fast response. I love working with Blade HQ. **************** is top notch. Thanks ****!Blade HQ, LLC
Date: 08/12/2024
Hey ****!Thank you for the great review! We're thrilled to hear that **** provided you with fast and top-notch service. We appreciate your support and look forward to serving you again soon!Review fromKevin O
Date: 08/10/2024
5 starsKevin O
Date: 08/10/2024
****** was extremely helpful and timely and got my question sorted very quickly. Great CS rep!Blade HQ, LLC
Date: 08/12/2024
Hello *****!Thank you for your feedback! We're glad to hear that ****** provided excellent service and resolved your issue quickly. We appreciate your kind words and look forward to assisting you again in the future!Review fromCarmen D
Date: 08/10/2024
5 starsCarmen D
Date: 08/10/2024
Your staff were top notch. Everything went very well, completely satisfied with everything! Handled all of my issues. Thanks so much!!Blade HQ, LLC
Date: 08/12/2024
Hi ******!Thank you for your kind words! We're thrilled to hear that our staff was able to handle everything to your satisfaction. If you need any further assistance or have any questions in the future, please dont hesitate to reach out. Thanks again for your support!
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