Complaints
This profile includes complaints for CCBANK's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in ************** and a scammer somehow copied my card details and spent $150 on my credit card in ********* **, i immediately called and informed then and the simply brushed it off and said they would send out another card. That was over a month ago and i have not heard back since. I have called so many times, just today i called and was passed around 6 times and still got nothing resolved. they say they have up to 90 days to maybe resolve this issue. Maybe? I have 2 capitol one cards and they have never done this! I keep asking to speak with a supervisor and they wont let me. This business seems to be doing some fraudulent things. My next attempt will be to Mastercard so they can look into them.
Business Response
Date: 01/03/2023
To Whom It May **************************** are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the complainant to address their concerns.
Sincerely,
Customer Care ********************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account holders name: ************************ Re: Unauthorized *** debit 8-11-22 in the amount of $136.20 and 7-22-22 in the amount of $136.20 thus causing overdraft fees totally $140.00; $40 for August 2022 (thus far) and $100 for July 2022 I contacted XACT (owned/partnered with/funded by Capital Community Bank UT) in April 2022, May (22) 2022, June 2022 July 2022 and again August 2022 revoking the *** authorization each time. They claim they have no record of my revocation. However, they struggle to find my account each time I call, they have to go through multiple steps just to locate it. Therefore,their records are suspect at the very least. My calls could quite possibly be documented on someone elses account. Also, the representatives I have spoken to are unable to answer most of my questions. The last one I spoke with didnt even know what an *** debit was. They do have a record of my call on May 22, 2022 but refuse to tell me what they have documented as the reason for the call and/or any results from it. To me this is an admission of guilt/negligence and incredibly bad business practices. I have no other reason to contact them other to revoke the ***. So at this point they need to refund TWO payments totally $272.40 AND the overdraft fees accumulated due to the Unauthorized *** debits totally $140.00 for a grand total of $412.40. XACT is owned and funded by Captial Community Bank headquartered in ***** **.Business Response
Date: 08/19/2022
To Whom It May *************** records show a duplicate and identical complaint was submitted elsewhere. We are responding to this issue from the complainant in the duplicate complaint.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns.
Sincerely,
************* ********************Customer Answer
Date: 08/19/2022
Complaint: 17721500
I am rejecting this response because: There is nothing here to accept.
Sincerely,
***********************
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