Complaints
This profile includes complaints for CCBANK's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sending me junk mail they don't stand behind and hurting my credit
Business Response
Date: 11/02/2023
To Whom it may concern:
We searched our records using the information provided in this complaint and we were not able to identify an account matching the details provided by this complainant. If the complainant is sure they have a complaint with our bank, we encourage them to share greater details with us privately by emailing **************************************** Specifically, we request the complainant indicate the name of their loan product, the date of their transaction, the account or application number associated with their transaction, and if possible supporting documents such as a loan agreement or copy of the advertisement. We do not encourage anyone to share private details related to their loan on any public forum or with any third party.
We can share some general information. Prescreened offers of credit are a common method of advertising credit opportunities. These types of advertisements rely on information obtained from a credit bureau to select people who would likely qualify for the loan product being advertised. Qualification is dependent on the information provided in the application matching the information on which the prescreen offer was based. If any of the information has changed, the person may not qualify for the loan product.
As indicated in the pre-screen offer, you can choose to stop receiving prescreened offer of credit from us and other companies by calling toll-free, ************** or by visiting optoutsprescreen.com. You may choose to opt-out for a period of five years, or you may opt-out permanently.
We trust this information is responsive to the complainant's concerns.
Thank you,
CCBank Customer CareInitial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CC Connect loan:Website link is broken. Email is not responsible. Phone Number provided rings and then it drops. The business is a predatory loan shark. STAY away from themBusiness Response
Date: 09/25/2023
To Whom It May ***************** are responding to this issue from the complainant. Multiple calls and messages have been placed to the complainant; however, we have been unable to make contact with the complainant. We encourage the complainant to engage in our communication attempts or to contact us at their convenience. Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns.
Sincerely,
************* ********************Initial Complaint
Date:09/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Capital Community Bank/ 800 Loan Mart has a lien on the car I own and has an open loan in my name which is reporting to the Equifax credit bureau. I did NOT open a loan myself or give them permission to do so. It was very disheartening to check my credit report at random to see this unknown creditor on my report. I live in ********* and this bank seems to be based in ****. I have never heard of this bank and did NOT enter any type of agreement with them. I am asking for them to take this lien off the title of my car and remove any loans from my credit report immediately since this was unauthorized and without my knowledge and consent! If not, I will pursue legal action.Business Response
Date: 09/21/2023
To Whom It May ***************** are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the complainant to address their concerns.
Consumers who believe they are the victim of identity theft can learn more about handling identity theft by contacting the ************************ by visiting the website www.consumer.gov/idtheft, by calling (877) IDTHEFT (********), or by writing to the **************************** at *************************************************************************************. We also encourage victims of identity theft to contact their local law enforcement agency to create a police report alleging identity theft. In order for a business to conduct an appropriate investigation into the claim of identity theft, the business may request an affidavit of identity theft, a copy of the police report, and a copy of your personal identification such as a driver's license.
We have attempted to contact the complainant by telephone multiple times and left a voicemail message. Our attempts at contact have been unsuccessful and our messages haven not been returned. We encourage the complainant to engage in our attempts at communication so we may address their concerns.
Sincerely,
Customer Care ********************Initial Complaint
Date:09/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed my credit score has decreased due to starting an account with Capitol Consumer Bank. I did not, nor do I plan to open an account with this bank. I received a bill from these folks in early July with a bill for an annual fee. A few weeks later I received a card associated with the bill. I contacted them regarding receiving a bill for a card I did not want or ask for. They said it was common practice to do business this way (??) Please advise.....it appears they are at a minimum very unethical and perhaps fraudulent.Business Response
Date: 09/21/2023
To Whom It May Concern:
We are responding to this issue from the complainant. We have made multiple phone calls to this complainant and thus far those phone calls have gone unanswered.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the complainant to address their concerns.
Please be aware that the complainant has identified us as Capitol Consumer Bank in error. The name of our bank is Capital Community Bank ("CCBank"). We encourage the complainant to engage with our direct communications so we may work to resolve their concerns. Importantly, consumers should be aware that the bank has not sent and does not send any unsolicited credit card. We offer several financial products including lines of credit and a credit card. We do not send unsolicited credit cards for any of our financial products.Sincerely,
Customer Care CCBankCustomer Answer
Date: 09/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Capital Community Bank. I do not have a contract with DCP, they did not provide me with the original contract as I requested.Business Response
Date: 08/14/2023
To Whom It May Concern:
We are responding to this issue from the
complainant. Due to consumer financial privacy rules, we
are unable to respond directly to the BBB regarding these concerns. However, we have made multiple attempts to address the complainant's concerns via telephone. Thus far the complainant has been non-responsive. We will continue attempts to address the complainant's concerns directly.Sincerely,
Customer Care CCBankInitial Complaint
Date:07/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CCBANK and they have failed to produce an original contract as I have requested on numerous occasions.Business Response
Date: 07/20/2023
To Whom It May Concern:
We performed a search of CCBank’s records. We entered the complainant’s name, address, and phone number provided in the complaint.
Unfortunately, we were unable to find any account associated with all information provided by the complainant. At this time, we require additional information to investigate further. Due to consumer financial privacy rules, we are unable to respond
directly to the BBB regarding any specific consumer information and we do not encourage customers to share their private information with any third-party business or in any public forum. However, we do encourage the complainant to respond directly to the bank at [email protected]
with additional information to resolving their concerns. The complainant should share the name of the loan product in question, an account number for their loan, or copies of their loan agreement to our customer care email.Sincerely,
Customer Care CCBankInitial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told today my account was closed. I've had this card for years and never used it. The only charge was a monthly fee. They told me it was closed because of 1 returned payment (the monthly fee) 2 years ago. On top of that they are still charging a monthly fee and the account still shows up as active online.Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a loan from Moneykey and they dont disclose interest rates. Every time they took out a payment which is biweekly only ******************************* principal and 110 was going to fees and account charges. I paid in full but its ridiculous of how much this company is charging in fees. I tried to reach a settlement with them but they refused. Ive been struggling with keeping my head above water, two of my boys had COVID and my daughter had recently had surgery. I just need help to get out of debt.Business Response
Date: 02/28/2023
To Whom It May ********************* have responded to this issue from the complainant directly.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we have contacted the complainant directly to address their concerns.
Sincerely,
************* ********************Initial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a collection with CCBankCNG on which I have been making payments for quite some time. I have $192 deducted from my checking account each month. I moved 2 years ago and have not been able to locate any paperwork. All I want is an itemized statement showing the original amount, payments made, and the outstanding balance. They charge an extremely big interest rate and Im anxious to get this settled. I have not contacted them as I have no information to verify who Im contacting. I simply went with the name listed in the debits on my bank statement. Any help in collecting this requested information would be very much appreciated. The last four of my social security number are ****. Thank youBusiness Response
Date: 01/06/2023
To Whom It May ****************** have attempted to respond to this issue from the complainant via phone calls and email. Unfortunately, we have not been able to make contact with the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we have left voice messages and sent emails to the complainant.
Sincerely,
Customer Care ********************Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a credit card with Today Card. My whole family got covid. My husband inherited some long term affects causing him to be out of work for 4 months and I had to be out to care for him. I closed my credit card, because I could no longer pay the amount requested. I made payments consistently and requested help through this process. On 10/21/22 I spoke with ****** in collections at 936am. He put me on a 6 month plan and told me to pay ***** in which will bring my account up to date and lower interest rate for 6 months starting today. I paid the ***** and he gave me a reference number of ***********. I spoke with him at ************. On 11/3 they reported my account delinquent 30 days dropping my credit score 38 points. We had an arrangement and I want my credit report corrected. I got a call from ****** yesterday now stating that he can put me on a 12 month plan starting november 24 he made a error. Due to his error my account was reported late when I thought I was on a payment plan and in good standing. Please correct my plan and credit report.Business Response
Date: 12/30/2022
To Whom It May ********
We are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the complainant to address their concerns.
Sincerely,
************* ********************
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