Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 17 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

• 

  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

Review Details

• Review fromJeff F.

  Date: 05/10/2022

  1 star
  Panel does not respond to touch often Panel does not allow you to disarm Phone app does not allow you to disarm Since you cannot disarm via panel or phone app, you are forced to hear a very loud alarm for a substantial amount of time. Cut the time and just unplug from the source, then remove panel from wall mount and pull battery connector Customer support is horrible Expect to be hung up on and not called back Background noise is horrendous due to staff working in various parts of the world, terrible phone coverage apparently Cameras will go down sporadically - you must trace them back to your router and pull power if *** or disconnect from *** adapters (i would suggest labeling them because this will happen all the time)Techs that have arrived at my house have been clueless and lazy, give you the same line "Nothing we can do - call customer service and tell them you need a new panel for free"If you need a new panel because it is no longer supported by their system, expect that to come out of your pocket. I apparently needed a new panel after just a year - hence why i continue to experience problem after problem.I signed up because my brother works for Vivint in PA/WVA - thought I was doing him a favor by getting a customer....I will absolutely be canceling my contract when the time comes February 2023 if not sooner. Worst mistake of my life by far@!!!!

• Review fromFelicia F

  Date: 05/10/2022

  1 star
  Vivint over charged me. After being on hold for forty minutes with no answers to the charge, they transferred me. Do NOT use this company! They are the most unprofessional company and dishonest!!!

• Review fromTodd R

  Date: 05/10/2022

  1 star
  Worse company I ever dealt with. I bought 3 security 1systems. One for my personal residence and the other 2 for my business. I was told 50 per month for the services. I bought the equipment outright. I end up closing one of my businesses and I moved to another location to were the landlord had his own security system so I didn't need vivint. This was October of 2021. I called vivent told them I no longer needed the services for 2 locations. First I was told vivint would take care of it and reimburse me with a credit.. I waited nothing happen. I then called again was told something different. I again called this time I was told I need to call Fortiva have fortiva send me a letter stating I paid the equipment off send to vivint and I would be reimbursed a credit once I proved I paid off the equipment. I had called at least 5 times total. This last time which was yesterday I was told vivint doesn't do credit and I am required to pay for monitoring service for 60 months no matter if I need the service or not. I was told I can suspend my line for up to 1 year. My frustration is at 100 now I said ok after being on the phone for over an hr. I was told I would receive an email for a request for cancelation document i needed to fill out and after 30 days I can have the line suspended. The worker again failed to send the email of cancelation but sent me an email for a vivint survey. I feel like I'm being trapped to pay a forced contract for 60 months no matter if I need the services or not. This is the most dysfunctional business I have ever encountered. Don't believe me if you record your calls all this should be in the notes. Again, I'm being charged 100 dollars a month since October 2021 for places I'm not using, customer service is uneducated and it seems no one is trained.

• Review fromBonnie L.

  Date: 05/08/2022

  1 star
  Vivent Security System installers were here last night. Warning: high pressure sales, promises made, not kept and instant installation without any written contract! I was not feeling well when this happened last night at 9:00pm! My husband let him in when I was laying down in bed sick and the salesman made all kinds of promises. I tried to say no but he kept talking and now we are stuck with a new security system we don't want and can't afford for 5 YEARS!!! They were here until 12 midnight installing the new system!!!!! Now what do I do? I thought we had 48 hours to cancel any contract. I didn't even have a chance to read the contract that was on a small phone screen which I could not even read. I feel duped and stupid. That's why I NEVER let these salesmen into my house to begin with.