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Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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JetBlue Airways Corporation has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 1,847 total complaints in the last 3 years.
    • 550 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 14, 2025
      JetBlue flight EWR to LAX 2073, at 8:30 pm, was purposefully delayed by 1 hour at a time until it was canceled around 2:30 am (according to an employee, ********* at the counter - she said that to all the clients), to reject any reimbursements, accommodation, or water. She was shouting at our four-year-old and 10-month-old.
      At the end, the flight attendants just left the airplane, and it got cancelled. The crew refused to rebook us and made us wait till 3.30 am with the new shift.
      We had to book our own hotel room after picking up the baggage. So we left the airport at 4.30 am Keep in mind, tickets cost $6k.

      Asking for the accommodation, ********* said we had to book with United for better service and accommodation.

      Business Response

      Date: 07/15/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at ***********************************

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continuous delayed flights at ***. Its disgusting. They delay a flight by one hour, waiting for the delayed flight aftwr boarding time passes, announces another hour and ten minute delay. Flights are taking off the whole time, not weather related. And no compensation whatsoever they just watch pasengers sit there and suffer wasting their time while airline ***** in profits on overpriced, overbooked and extremely delayed flights. Its is despicable at this point - not the first time this happens to me.

      Business Response

      Date: 07/11/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *************************************************.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jet blue refuses to replace damaged car seat, only offering flight credit that has already expired

      Business Response

      Date: 07/10/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at ***********************************

      Kind regards,

      JetBlue

      Customer Answer

      Date: 07/10/2025



      Complaint: 23580150



      I am rejecting this response because: I hace already tried to go through JetBlue’s internal system.

      claim #:******

      Claim Type:
      Damaged



      Sincerely,



      ***** ******

      Business Response

      Date: 07/11/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at ***********************************

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fairs are displayed and allowed to be selected that are no longer available or may not even be actual fairs. If you choose one of these fairs you will get all the way to payment processing when you will be told there was an error and your in progress reservation will vanish, sending you back to start all over. You will then see the fairs, in my case have now doubled.

      Jet Blue states they can't correct this or credit you the difference because there is "no record" of the reservation... which is convenient for them since the "Something wonky happened at checkout" error you receive erases your reservation completely.

      Fairs do change, but why not state that when it happens. This is a shady practice designed to lure you in then get you to pay more in the end. Shameful

      Business Response

      Date: 07/10/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at **********************************. 

      Kind regards, 

      JetBlue

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 7/8/25 I booked a flight to Florida for me and my son with JetBlue. Before checkout, it asked if I wanted to apply for a JetBlue card and have the new price be $250 less. Even though I didn’t need the credit card, I decided to go forward with it to take advantage of the savings. After I applied for the card, I was approved for 5000 but it told me that I am not eligible for a $250 credit at this time. To me that was a bait and false advertising. I would like the credit card removed if they’re not gonna honor the $250 towards the flight and the hard inquiry off the credit report. I can’t get through to anybody at Jet blue.

      Business Response

      Date: 07/09/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at *********************************** 

      Kind regards, 

      JetBlue

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 24, 2025, we had a scheduled JetBlue flight from AMS to TPA, connecting through JFK.

      Our AMS flight had a flat tire and was nearly two hours late. Our layover in JFK was significantly reduced due to this delay.

      We spoke to crew several times about our JFK connection and were told by our flight attendant that our plane would "contact operations" to alert them that passengers were arriving from a delayed international flight.

      We touched down in JFK with 35 minutes until our connection was scheduled to close boarding doors.

      During that time, we had to:
      - taxi to the gate
      - disembark the plane
      - go through customs
      - wait for our luggage (took at least 15 minutes, even though we are Mosaic members and our luggage was supposed to come out first - it didn't)
      - wind our way back to ticketing
      - recheck our luggage
      - pass through security (we have pre-check)
      - get to our gate

      We sprinted every step of the way, and when we arrived at our gate were told we could board the plane.

      We were then subsequently told the doors had been closed and we could not board the plane. And were treated rudely by JetBlue employees, who told us that "other people from your flight made it" while simultaneously denying they knew anything about our flight or that they had been contacted about our delay.

      We did receive a rebooking for the next day, a hotel voucher, and eventually reimbursement for meals. All standard issue given the fact that JetBlue could not get us out on a comparable nonstop flight that evening.

      We requested to have our bags returned to us for the hotel stay. We waited 3 hours and spoke with multiple JetBlue team members. Eventually we gave up, only to find out the next day that our bags had gone to Tampa already. We spent 3 hours at the airport for no reason.

      We arrived in TPA 12+ hours later than originally planned (the next day). I'm reaching out b/c I am still seeking compensation for our trouble and standard JetBlue customer service has been nonresponsive.

      Business Response

      Date: 07/08/2025

      Hello,??

      Although the Better Business Bureau (BBB) does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.?

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods
      at?***********************************??

      Kind regards,??

      JetBlue

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jetblue is not upholding deliverance of the products/services in an ethical manner. First of all, on 7/2/25, my flight was severely delayed from Providence TF Green Airport to Orlando, FL. I kept getting the run around and kept getting lied to about the departure time(s). Each time, the departure time got later and later. I ended up landing in Orlando almost 3am. Unacceptable. Now I tried to book a flight out for tomorrow 7/6/25, the transaction went through and a confirmation and flight number was provided. I go to my TrueBlue account and no flight is there. I called JetBlue and the person said that the card that I used to pay was not "charged in time"? What does that mean? There was a pending transaction on my bank account for the $199. If they take the money out, they should provide the service. Now I am stuck with $199 pending in my bank account in which I have no access to now because of this. Therefore, having to spend out more money to get a flight out. This is unfair and fraudulent practice on JetBlue's part. You don't take money out of someone's account and not provide the service. Also, I was given $100 credit from JetBlue due to the late arrival on 7/2. I used it to book the flight which bought the price down $199. At this time, I don't want a credit, I need that $100 given back to me in cash or check. I can assure that this is the last time I deal with JetBlue. They have proven that they cannot be trusted.

      Business Response

      Date: 07/06/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed a flight from DCA to PBI on 7/1/25, after JetBlue agents refused to correct the name from “***” to “******” 45 minutes beforehand. I called JetBlue to discuss my options at 8:35 a.m. on 7/1/25 (this lasted 16 minutes).

      On the call, JetBlue recommended I keep the ticket. It assured me that I could still use the 7/8/25 return flight to get home. I followed this advice, booking only a different one-way flight to PBI on 7/1/25.

      Four days later, JetBue changed its tune. JetBlue canceled my ticket, gave a $157 credit, then said I could use this to partially pay for the same flight (now $245). In short, JetBlue extorted me for an extra $90 for the same flight home.

      JeBlue says it doesn’t matter what its agent say on the phone or that it doesn’t cancel tickets immediately when there’s an issue (which would help customers find affordable substitutes).

      Please JetBlue to refund my $90 fare difference and take steps to address both of these issues.

      Business Response

      Date: 07/06/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

      Customer Answer

      Date: 07/06/2025

       

      Complaint: 23559765



      I am rejecting this response because it doesn’t even attempt to fix—let alone address—the situation. 



      Sincerely,



      *** *****

      Business Response

      Date: 07/07/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at *********************************** 

      Kind regards, 

      JetBlue

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding JetBlue Airways due to a frustrating and costly experience I had with a severely delayed flight on July 3, 2025.

      I was scheduled to fly from JFK to Detroit (DTW) on JetBlue flight B6 1419, with confirmation code KFODYG. The flight was delayed by over 3 hours, with a revised arrival time close to 3:00 AM, making it impossible for me to travel as planned. I had no choice but to cancel my trip entirely.

      As a result, I lost time, missed important commitments, and incurred $143.75 in round-trip Uber transportation costs to and from JFK. I contacted JetBlue to request compensation, but received no meaningful support or reimbursement.

      This delay was not weather-related, and therefore qualifies under JetBlue’s Customer Bill of Rights for compensation. Given that I never took the flight due to the excessive delay, I believe I am owed a refund or credit for my transportation costs, as well as a formal acknowledgment of the disruption.

      Business Response

      Date: 07/06/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear JetBlue,

      This was the worst flight experience I’ve ever had. At check-in, we were met by a rude agent named ****** ******, who was unprofessional and condescending. I told her I hadn’t completed the immigration form because I don’t read Spanish. She gave me a QR code that still led to a form partially in Spanish, which I had to translate manually. She kept demanding we “step aside” when there was nowhere to go. When we told her we were done, she refused to help and continued with a nasty attitude.

      Every JetBlue employee we encountered that day, including flight attendants, was rude and dismissive—except for the helpful staff in Punta Cana, who were very kind.

      The return flight was delayed. We were forced to board a hot bus with no air, then left standing in the blazing sun on the tarmac before boarding. Once on board, the flight attendants were loud and obnoxious throughout the flight, congregating near the back where we were seated. On top of that, the Wi-Fi and seatback TVs didn’t work, despite being advertised and included in the price.

      This entire experience was unacceptable, and we are extremely disappointed with JetBlue’s service. We are requesting a formal apology and appropriate compensation for the inconvenience, mistreatment, and non-working amenities.

      If this matter is not addressed promptly and appropriately, I will escalate the issue through consumer protection channels and other available avenues.

      Sincerely,
      ******* ****
      Confirmation #: ******

      Business Response

      Date: 07/05/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at ***********************************

      Kind regards,

      JetBlue

      Customer Answer

      Date: 07/05/2025



      Complaint: 23559220



      I am rejecting this response because:


      Response to Business: REJECTED

      I am rejecting this response because JetBlue failed to address or resolve any of the specific issues I raised in my original complaint. Simply stating that the BBB lacks jurisdiction does not excuse JetBlue from providing poor service, unprofessional conduct from employees, and non-functional amenities that were included in the fare I paid.


      JetBlue has not offered an apology, compensation, or any resolution whatsoever — only a link to their general contact page, which I have already used without success. This response is dismissive and unacceptable.


      I expect a real response and a meaningful resolution directly related to the experience I described. Until then, I will continue to pursue this matter through all available public and regulatory channels.


      Sincerely,



      ******* ****

      Business Response

      Date: 07/07/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at *********************************** 

      Kind regards, 

      JetBlue

      Customer Answer

      Date: 07/07/2025



      Complaint: 23559220



      I am rejecting this response because,



      Thank you for your response. However, this appears to be the exact same message that was previously sent. I am disappointed that JetBlue has not made any real effort to address the specific details of my complaint.


      While I understand the jurisdiction limitations cited under the Airline Deregulation Act (49 U.S.C. Sec. 41713), this does not absolve JetBlue from the responsibility of providing fair and respectful treatment to its customers, nor does it preclude your team from directly resolving a service-related issue in good faith.


      I am once again requesting a proper review and meaningful response to the concerns I raised. I am fully willing to communicate through the appropriate JetBlue channels as suggested, but I expect a more substantive follow-up — not a boilerplate message — to be provided through this complaint platform as well.


      Please escalate this matter to someone with authority to resolve it.





      Sincerely,



      ******* ****

    JetBlue Airways Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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