Reviews

This profile includes reviews for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JetBlue Airways Corporation has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JetBlue Airways Corporation

  6322 S 3000 E Ste G20 Salt Lake City, UT 84121-6922

• 

  JetBlue Airways

  9001-8H Airport Blvd. Orlando, FL 32827

• 

  Jetblue Airways Corporation

  4100 George J Bean Pkwy Tampa, FL 33607-1402

• 

  JetBlue Airways Corporation

  50 Terminal Dr Ft Lauderdale, FL 33315-3601

• 

  JetBlue Airways Corporation

  27-01 Queens Plaza North Long Island City, NY 11101-4020

Review Details

• Review fromAna O

  Date: 07/17/2025

  1 star
  JetBlue Cancelled My Daughters Trip Twice No Empathy or Support My daughter took time off work to visit her father from 7/15 to 7/21, but JetBlue has canceled her flight twice. She was rebooked for tonight at 8 PM, but at this point, we have no confidence the flight will actually happen.Whats been most frustrating is the lack of empathy from JetBlue's customer service agents. Every time weve called, weve received robotic, unhelpful responses. Surprisingly, Priceline offered more support and assistance than JetBlue itself.This experience has been emotionally and physically draining. Weve lost sleep, spent money on extra gas, and endured overwhelming anxiety. I dropped my daughter off at the airport at 8 PM, only to pick her back up at 1 AM on a weekday. Her father and brother are still waiting for her, and her fathers poor health makes this even more upsetting.This entire ordeal has been exhausting for our whole family. I will do everything in my power to avoid flying JetBlue again.I've spent more money buying a flight on another airline at a later time tonight just as a backup option. I can't get over this experience.

• Review fromCortina C

  Date: 07/15/2025

  1 star
  Very disappointed in JetBlues customer service. My flight was canceled with little assistance offered I was rebooked two days later, which was completely unacceptable. I had to purchase a same-day ticket with ***** to get home and received no compensation from ************************* make things worse, I only got a $48 refund on a $197 ticket. I ended up spending over $400 just to get home. While JetBlue blamed the cancellation on weather, other airlines including Delta were flying out at the same time. It feels like weather is used as a blanket excuse to avoid refunds or accountability.Even budget airlines like Frontier offer a credit or some gesture of empathy. JetBlue offered nothing. This experience has made me seriously reconsider flying with them again.

• Review fromTim M

  Date: 07/15/2025

  1 star
  Jet blue is c*** My flight got canceled due to the stupidity of the staff. No refund was immediately given and was charged extra for rebooking my flight. Ive never had a good experience with them to begin with. They need to shut down permanently.

• Review fromOmayra V

  Date: 07/15/2025

  1 star
  My flight was cancelled from *** to SJU. There was no flight available for the next 24 hours, so my trip had to be pushed back. I am flying with an infant and two more children. Now, the new flight contains a layover and after paying for selected seats we were assigned seats. The refused to accommodate my seats after waiving the fee for the event more space because that what was available there was $600+ plus charge added. When I called back, all they could say was those seats require payment AFTER being told it was waived. Now they have sat me at the last row, which is an inconvenience with an infant due to not being able recline when she is sleeping. The flight is now full and only even more seats are available, again at a charge. AND even though I did not select those seats at the last row they arw charging me. No one is able to do anything but charge me more money. They canceled my flight and is they cancel, my rebook should not be charged ANY FEES AT ALL. JetBlue has the WORSSSSEEE customer experience and I will never fly with them again after this. The whole experience has added to my depression and anxiety, while trying to manage my sons disability and traveling with an infant as well. There seems to not be a care in the world unless youre giving them more money.

• Review fromSusan H

  Date: 07/13/2025

  1 star
  Spent 10 hours at the airport in **********, flight was delayed 10 times before they finally canceled the flight. They gave us expired granola bars and chips for snacks since everything was closed. They offered to rebook us on a flight at an airport 2 hours away but we had to find our own ride there (car rental counter was closed). When I tried to rebook they refunded my account with a travel credit instead of returning to my card then charged me 4 times the amount than my original ticket. If they weren't holding my money hostage I wouldn't use them to get home but I guess I don't have a choice. **************** was unhelpful in person and on the phone. Very rude, sarcastic, even hung up on me at one point. They said it was out of their control but couldn't say why. No wonder the *** fined you $2 million. Apparently that's not enough because you haven't learned your ******* My family drove to ****** specifically for Jetblue when there was an airport MUCH closer. Never again. I am disgusted with JetBlue, they don't take responsibility for anything.

• Review fromBrandy H

  Date: 07/06/2025

  1 star
  We had a JetBlue flight scheduled to leave ****** for ************ at 8:59 PM. It was delayed multiple times, and after a long, exhausting 8-hour layover, it was finally canceled after midnight. There was no gate agent present during the delays, no communication, and no supportwe were even answering the constantly ringing gate phone ourselves because no JetBlue staff were around to help.Once the cancellation was announced, we were stranded in ****** with no vehicle, no hotel, and no guidance. It was late at night, and most nearby hotels were either fully booked or extremely expensive. We finally found one for $200 out of pocket, and the next day had to rent a car for $400 to get homebecause JetBlues only flight to ************ is once per day at 8:59 ***** husband missed work, we were completely exhausted, and despite being told to save our receipts for reimbursement, JetBlue later told us it was out of their control and refused to cover any of our expenses.This was a terrible customer experience from start to finish. No staff presence, poor communication, no accountability, and zero support when we needed it most. We got home faster by car than we would have by ****** paid hundreds more out of pocket for the privilege.

• Review fromRenee M

  Date: 07/04/2025

  1 star
  JetBlue Stranded 70 Kids Before Camp, No Accountability Ive never flown JetBlue and never planned to. The only reason I booked this time was because my daughter was on a group flight that needed all the kids on the same plane. Otherwise, Ive always avoided JetBlueand it turns out I was right.JetBlue abruptly canceled Flight 302 (FLL to ***) at 1 AM for a 6 AM departure. This was a planned group flight for 70 preteens and teens heading to camp, requiring months of coordination, chaperones, and transport.There was no weather or airport issue. Other flights left on time. A few, including my daughter, found seats on another airline an hour later, but most kids werent as lucky. They struggled all night and into the next day, arriving at camp at unearthly hours.Families had to pay 510 times the original ticket price for last-minute flights, arrange private transport, and find separate chaperones because everyone was split across flights. It was chaotic, stressful, and financially *********** was impossible to reach anyone at JetBlue for hours, leaving families on their own to get dozens of kids to camp safely.This was a $240 one-way ticket before luggage fees. At that price, customers deserve basic service and ************************************* knew this was a group booking and showed zero care for the hardship caused. Many believe there was discrimination, as the group was Jewish.JetBlue offered no apology, rebooking help, vouchers, or support. Those who canceled for a full refund havent received confirmations or refunds. I never received an email acknowledging mine.Last week, my son flew United. A small miscommunication occurred, and United still issued a courtesy voucher. That is customer service. **********************, on the other hand, failed at even the basics.I will never book JetBlue again and will discourage others from doing so.

• Review fromChristine M

  Date: 06/24/2025

  1 star
  Booked a flight for 8:50pm out of *** to *******. The flight was changed to 9:40pm wasn't happy about it but took it in stride. This was a flight home after flying in from ********* which put me at being up traveling for 24hrs. When I arrive at *** my flight is now delayed till 11:40pm. The customer service line is way long so I cancel check in to get an earlier flight. I ended up booking the 8:40 flight which why did they change my flight time in the first place if there was an 8:40 flight. Feels like a bait in switch to me. I paid $479.20 for original flight plus ****** points. I am only getting a $298.00 refund and an being charged an additional $1,14.72. They used to be a good reasonable airline. Their service has consistently gone down hill and the delays are ridiculous. I feel that is there way of getting people to change their flights and then tax the h*** out of them. Will never fly them again. **************** just keeps saying I understand, they understand NOTHING!! Just how to tell you that you are out of luck because they have a policy. DO NOT book a flight with them

• Review fromTATYANA V

  Date: 06/19/2025

  2 stars
  My flight from *** to *** was diverted to ********. It was supposed to arrive to *** at 4:16 pm. Instead they told us that the diverted flight from ******** would probably fly at 1 am. I am spending 5+ hours in the airport waiting to either change the reservation or find out if the red eye even going to happen. The airport staff asked us to call customer service. When I called, the customer service said that only the airport agent can help. Obviously the parking garage fees are going to increase. Also I will be charged for the missed doctors appointment for the next day.

• Review fromTheresa K

  Date: 06/13/2025

  1 star
  I recently booked a ticket to ********, and a return ticket to ******* using JetBlue miles. I was unaware that I had booked Blue Basic and that the miles were not refundable unless I paid $100 each way so $200 overall to get my points back. I called JetBlue customer service and spoke to somebody in ******* *****, who hung up on me when I asked to speak to a supervisor. I called back and spoke to three different people on the escalation team and was told that I could not speak to a supervisor or manager, and in fact 60% of their phone calls were in regards to this new rule that rolled out in February. When I suggested that since 60% of the calls were due to this new rule, perhaps the new rule hadnt been rolled out effectively so consumers were aware. The gentleman on the escalation team just kept apologizing for the inconvenience, but was unable to help me by refunding my points and waving the $200 fee. Going forward I will no longer be flying JetBlue. I will be canceling my JetBlue credit card and I will be moving over to an airline that has better customer service. Imagine having to pay $200 to return ****** frequent flyer mikes? And no opportunity to speak to anybody besides a customer service *** who theyve labeled escalation agents. Not good JetBlue you can do better.