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Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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JetBlue Airways Corporation has 16 locations, listed below.

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    Customer Complaints Summary

    • 1,849 total complaints in the last 3 years.
    • 554 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My flight was on JetBlue Flight 407 from Portland, ME (PWM) to New
      York, NY (JFK)at 3:35 pm on May 16, 2025.

      While JetBlue attributes the cancellation to weather and air traffic control restrictions, I find this explanation insufficient and unacceptable given the total lack of support and communication provided to passengers during and after the disruption. Many other flights were operating in and out of the area, and JetBlue failed to offer timely rebooking, accommodations, or any meaningful customer assistance. Simply labeling the issue as “outside of your control” does not absolve JetBlue of responsibility for how it failed to care for its customers in the aftermath.
      To be clear: I did not purchase separate travel insurance. Like many loyal JetBlue customers, I rely on the service standards JetBlue promises—and I also hold the JetBlue credit card through Barclays, which I chose in part because of my frequent travel with your airline. As a loyal, paying customer and credit card holder, I find it extremely disappointing that JetBlue is unwilling to take any accountability for the inconvenience, costs, and disruption I experienced as a result of this cancellation.
      Your Customer Service lack of immediate rebooking assistance, communication, and support provided falls squarely within JetBlue’s responsibility. The handling of this event did not meet the expectations JetBlue sets or advertises.
      I am therefore formally requesting compensation for the flight and related expenses caused due to this cancellation as a gesture of goodwill and acknowledgment of the disruption caused—not by the weather alone, but by JetBlue’s inadequate customer service response.
      I look forward to receiving a meaningful and timely resolution to this matter.

      Business Response

      Date: 07/05/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at ***********************************

      Kind regards,

      JetBlue

      Customer Answer

      Date: 07/06/2025



      Complaint: 23558590



      I am rejecting this response because: I have filed a case with Jetblue Case: ******. And the response was unempathetic and not what I expected from JetBlue. I had to be stranded in Maine for another day and no help from the airline. 



      Sincerely,



      ***** *****

      Business Response

      Date: 07/07/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at *********************************** 

      Kind regards, 

      JetBlue

      Customer Answer

      Date: 07/09/2025



      Complaint: 23558590



      I am rejecting this response because: I have filed a case with Jetblue Case: ******. And the response was unempathetic and not what I expected from JetBlue. I had to be stranded in Maine for another day and no help from the airline. 

      Can i get an email from someone that can talk to me on this? from Jetblue>?

      Sincerely,

      ***** *****

      Business Response

      Date: 07/10/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at ***********************************

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/27: I had at 10:40 flight. Arrived at 8:30 am my bags were checked at 8:50 am. I was on the correct line and was told to get off and then had boarding pass issue for infant. Found out I had to get on line where I was told to get off and when I told them My flight was in an hour and 20 the JetBlue employee said ohhh well I dont print the tickets and shrugged shoulders. Then they dumped my babies milk because they said are you in a rush or not and I said Im in a rush because of You. There was minimal Workers and I missed my flight. My luggage was in ******* and I was not. Flight was then scheduled for night snd that got canceled and was told there was no flights to my destination for the next 3 days.

      Business Response

      Date: 07/05/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *************************************************.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a plane ticket online, and the system was glitching (is becoming a normal thing when shopping around) and the plane tickets was purchased to go to ********* from ***, turns out that during the glitching process I didnt noticed that the landmarks were inverted. I called JetBlue a few times but the hold wait was too long at some point I was able to get a hold of customer service to explain the situation. Long story short I had to pay for another plane ticket full price, and I am looking to get refunded for the plane tickets I bought and never used

      Business Response

      Date: 07/04/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *************************************************.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Book a JetBlue flight from ******* to ********* with layover in ******. ******* Flight departure was 9am on 6/15/25. We checked in at 7am for the flight and check 3 bags, bag tag numbers are as follows: **********, **********, and **********. Our layover flight in ****** was delayed 2 hours, resulting in our flight landing at 9:30pm in *********. Once we collected our luggage, we saw our luggage was missing a wheel. This was the luggage tag **********. Since we arrived late and we had to go through customs, we did not stop to report our luggage. My husband responded to Jetblue email with our baggage tag indicating his luggage was damaged. I called JetBlue to file a claim today for the damaged luggage. I was told because it was beyond 4 hours from the flight there was nothing they could do. The gentleman was not helpful and did not provide good customer service.The website gave me the following message when I went to process the claim on ******** are currently outside of the self-service window. Claims can be created starting 25 minutes after arrival and up to four hours after arrival. To create a claim at this time, please see a Crewmember in the JetBlue *********************** If youre no longer at the airport contact our ********************** at ************.

      Business Response

      Date: 07/03/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *************************************************.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I went on the jetblue website, the day I was departing Fort Lauderdale, I purchased 2 checked bags for 100 dollars. Then at the gate they offered free checked bags because it was a full flight. I have contacted jetblue numerous times about this dishonesty. They knew it was a full flight. A pop up on the website should have informed me that bags may be checked for free at the gate.

      Business Response

      Date: 07/02/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at *********************************** 

      Kind regards, 

      JetBlue

      Customer Answer

      Date: 07/02/2025



      Complaint: 23547307



      I am rejecting this response because:

      I have spoken to you for days and days about the dishonesty.



      Sincerely,



      ******* ******

      Business Response

      Date: 07/03/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at **********************************. 

      Kind regards, 

      JetBlue

      Customer Answer

      Date: 07/03/2025



      Complaint: 23547307



      I am rejecting this response because:

      You have clearly not read my last response. I have spoken yo you via email numerous times.

      Please check the email. 

      Sincerely,



      ******* ******

    • Initial Complaint

      Date:06/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a travel but my family had an emergency and i had to cancel
      I canceled my travel and need refund. this is it.

      Business Response

      Date: 06/30/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at *********************************** 

      Kind regards, 

      JetBlue

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for flight BA500 from London to Lisbon. They bumped me off to BA518 which is 5 hours later.

      I have the itinerary for BA500 from JetBlue but British air could not change my flight as JetBlue booked the ticket

      I ran between 3 terminals at Heathrow because JetBlue told me to go to British air, and British air told me to go to JetBlue. After I landed for help.

      Business Response

      Date: 06/29/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a flight on JetBlue for myself, my wife, and our three young children. JetBlue change the flight time to later in the day. The flight is now 1 hour and 15 minutes later. This makes it impossible for us to do the next step in our journey. Plus, it makes it so late in the date by the time we arrive at our final destination that our children will be miserable. I just want a refund so I can book on an a different airline for a time earlier in the day. JetBlue refuses to refund my money.

      Business Response

      Date: 06/28/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at https://www.jetblue.com/contact-us.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The airline stated I could cancel, but did not clearly disclose that the cancellation fee was equal to the full cost of the ticket effectively meaning I forfeited everything.This was not disclosed clearly at time of booking or during the cancellation process. If I had known the cancellation fee was 100% of the ticket, I never would have canceled. It wouldn't make sense for someone to bother cancelling the flight to get nothing back. They could simply miss the flight and get the same results. So why have the cancellation option there at all? To encourage people to cancel their flights, forfeit their money, and be notified of the newly empty seat to resell it and profit twice?I believe this was intentionally misleading and unfair. I am requesting a refund or travel credit.

      Business Response

      Date: 06/27/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my JETBLUE credit card to purchase a vacation in June 2024 and had to cancel due to the fact that my then pregnancy was moved to high risk. I was credited 1182 dollars.

      In January of this year I called to use it as my high risk baby was now born and allowed to fly. I was told I couldn’t use it for flights only and that I had a year to use credit which I assumed was from the phone call time.

      I always travel with jet blue when I do and use my card for purchases. I called mid June to book a new trip and my credit was expired by a few days. I explained the misunderstanding told them I would provide all doctor notes needed in regard to both my pregnancy and child who was not able to fly until two months ago and they told me there’s absolutely no way to help me.

      I am absolutely devastated over this as this is a lot of money to my family. I told them I would book something same day and they didn’t care and they told me I couldn’t speak to a supervisor. I respect policy but misunderstood and the worst part of this is there is no way email reminders of this date. It is so dishonest and disheartening if this company

      Business Response

      Date: 06/25/2025

      Hello,

      Although the Better Business Bureau does not have jurisdiction
      over JetBlue under the express preemption clause of the Airline Deregulation
      Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through
      their Online Complaint System. 

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods at **********************************. 

      Kind regards, 

      JetBlue

    JetBlue Airways Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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