Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,847 total complaints in the last 3 years.
554 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I live in ***************, **. I booked Jetblue flight #**** (conf# TQDDYS) departing at 9:15pm on May 20th 2022 with the intention of meeting my wife, who was already in *********** with our infant son, to attend her father's funeral at 9:00am on Saturday May 21st. Jetblue cancelled my Friday night reservation that evening just before the flight, and automatically re-booked me on a flight 24 hours later at 9:15pm on Saturday night. At the time that I was notified of the 24 hour flight delay, I tried to book a flight on any other airline that would get me there in time for the funeral, but all flights to *********** and surrounding areas were already sold out. As a result, I missed my father-in-law's funeral and my wife had to attend it alone with our then 12 month old son. A week later, I phoned Jetblue and spoke to several people about a refund of $428.60, and a manager agreed to credit my card with the full purchase price of the flight that had been cancelled by Jetblue. She said that it could take a couple of weeks for the refund to hit my card. Almost 10 weeks have elapsed, and I am still waiting for the credit.
Business Response
Date: 08/16/2022
Hello,
Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.
If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Initial Complaint
Date:08/15/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Soy ***********************, residiendo en la direccin **********************************************************. El da 1 ************************* un vuelo de emergencia **** de ida por JetBlue hacia Repblica ********** el cual no tuve in***venientes porque soy ciudadana ********* y mi pasaporte dice que soy nacida en Rep. ** El da 3 de este mismo mes (2 **** despus) le compr un vuelo a mis 2 hijas ***************************** de 20 aos y ***************** de 19 aos quienes residen en mi misma direccin y tambien son ciudadanas ********** y dominicanas. Aqu viene la historia: Ese vuelo por JetBlue #****, Cdigo de ***firmacin LGTHHT saliendo desde ************* hacia *************************, lo hice de emergencia tambien *** una sola ida porque mi madre (abuela de mis hijas) ya le quedaban horas de vida. Al momento de Abordar, la Joven ******* no *** dej abordar porque necesitaba pruebas que el*** iban a regresar. El*** le iban a mostrar pruebas del college y del trabajo, sin embargo ******* les dijo que **** permitian un vuelo de regreso. En medio del caos, yo en una clinica en ********. Con mi made agonizando, poca seal, tuve que hacer lo imposible porque el sistema funcionara para comprar cualquier vuelo que apareciera de regreso para que ella *** dejara abordar. Ella **** decia que lamentaba la Perdida de la abuela pero que no *** podia ayudar porque estaba muy ocupada e ignoraba todas *** preguntas de mis hijas. No podia comprar un vuelo de regreso porque no sabiamos cuando seria el funeral ni nada *** relacion al velatorio, pero mi pregunta es: hasta cuando dejaremos que JetBlue siga abusando? Porque no es lo primero que sucede *** ellos. Vienen hacienda cosas y nadie *** reporta. Pregunte en inmigracion de ******************** si eso era correcto y me dijeron que NO, Pregunte en inmigracion de *** si eso era correcto y me dijeron que no, que podiamos volar *** un boleto de ida y quedarnos si queriamos, finalmente pregunte en el ***sulado dominicano de ***** y me dijero que eso es falso, que Podemos comp
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.
If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Customer Answer
Date: 08/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.
the email and the information that jetblue has given does not work because I have reported it several times and I do not recognize it. As for the jurisdiction, they do not operate in *************** and that happened there, so I understand that they must respond to that

Sincerely,

***********************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/7/22 my husband and I were booked on Jetblue #**** leaving JFK at 1:55pm returning us home to Austin at 4:49pm. The flight was delayed EIGHT times, but willfully and intentionally not canceled until 10:00pm leaving us stranded. I spent over 5 hours in line (after initially being blocked from getting in line by a staff member) trying to speak to someone at the Jetblue desk for information and a resolution. By the time they finally admitted the flight was canceled, we had no choice but to book a hotel for the night and contact Jetblue to find out how we were going to get home. They advised the soonest they could get us on a flight was the following day at 8:30pm, arriving back to Austin after midnight on Wednesday 8/10/22. The seats would not have been together, which is an issue as I have a medical anxiety disorder and need to travel next to my husband. The timeframe was obsurd and unacceptable. We had to book a flight with another airline for a huge fee last minute as we had to get home to take care of our pets and go back to work. I gave Jetblue multiple chances to compensate us for the inconvenience and after submitting a reimbursement claim, were advised they would issue just a $250 hotel voucher and $300 for future travel with Jetblue which is useless to us as we are obviously never using that airline again. No mention of the $40 food voucher we were promised at the airport though we submitted restaurant receipts. They refunded the $576 we paid for the canceled Jetblue flight but our alternate travel cost a total of $1,376. They won't reimburse us for the other $800 in airfare we should never have had to purchase to begin with, plus food costs for the hundreds of dollars it takes to eat at an airport/airport hotel for the 24+ hours we were stranded. I believe they willfully and intentionally delayed the flight cancellation that was caused by severe maintenance issues for hours to avoid properly compensating those who were stranded.
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Customer Answer
Date: 08/15/2022

Complaint: ********

I am rejecting this response because: I have already attempted to contact the business on several occasions and have not received a reasonable response, reimbursement or resolution.

Sincerely,

****** ********
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI,
Date of the Transaction 04/12/2022
What the business committed to provide you - Value of the contents I lost in the baggage
What is the nature of the dispute is – Travelled with Jetblue and the baggage has been lost.
Whether or not the business has tried to resolve the problem – They did, but offering way less than the loss
Account order tracking number - File number - *************
This is regarding lost baggage of my parents travelled from India in April. Complaint has been filed and a file has been created in April. After waiting for almost 3months and submitting all the forms and available proofs of the contents in the baggage, Finally the person who is handling my case has come up with $140 cash and $300 travel credit. My lost bag cost would be more than $140 and the items I lost in the bag would be easily more than $1500 worth. I could submit only few receipts since my parents travelling from India and did not travel with the receipts and for some items we do not have receipts. I did not agree for $140 cash offer and asked the person to connect me to a supervisor. After that tried to reach them many times, but no response to my voice message or messages
My total bag has been lost due to Jetblue negligence and lost worth more than $1500 and included whatever the receipts I have (submitted morethan $1000 in receipts) and there are few misc contents which I cannot produce any receipt and the Bag which is worth more than $100. I am not going to accept the $140 and I have option left other than going to file a complaint. I have decided to fight with the airways.
I have been waiting for almost 4mo and they are not settling my claim, called many times and left few voice messages no response at all.
Thank you
***** ****** (on behalf of Mr. ********** *****)
*********
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Customer Answer
Date: 08/19/2022

Complaint: ********

I am rejecting this response because: Business has not responded properly, I was told they do not deal the Baggage claims.

Sincerely,

********** *****
Business Response
Date: 08/19/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently (08/12) flew JetBlue and arrived at my destination to a very damaged luggage. When I reached out I was told to call a number for support. That number never picked up I was on hold for several hours. Now I’m trying to have this rectified and I am told the window to dispute has passed. Unsure how this makes much of any sense since I was making attempts to solve the issue but I was being stonewalled by long waits and bad support. My suitcase was worth quite a lot and for it to be broken is a loss to me.
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Customer Answer
Date: 08/15/2022

Complaint: ********

I am rejecting this response because: I have been given the same walk around and extended waiting time. I have not achieved or been offered a resolution via contacting JetBlue via the avenues provided.

Sincerely,

****** ***********
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Initial Complaint
Date:08/13/2022
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JetBlue pushes customers inflight and preboarding and through email to sign up for their JetBlue Barclay's credit card. I was offered 60,000 points to sign up and that I would, after spending $1000 in the first 90 days and pay the $99 annual fee, that I would recieve my 60,000 points. I signed up in March 2022. I completed all the requirements in the time frame and still nothing. It's AUGUST. I have contacted JetBlue & Barclays repeatedly and they can't tell me why I still don't have the points and they are telling me to talk to Barclay's. Well, I have and nothing. This feels like I have been scammed into using their credit card and paying an annual fee. I don't have any other cards with an annual fee. The ONLY reason I signed up for the card was because the offer would make the fee worth it. So I have done my part. I can't get my annual fee back and they don't seem to want to live up to their offer. I've been dealing with this for months and It's ridiculous. So I am reaching out to see if this can be resolved. I believe it something is offered, it should be honored without having to gk through months of being given the run around. All I want are my 60,000 points.
Business Response
Date: 08/14/2022
Hello,??

Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.?

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?https://www.jetblue.com/contact-us.??

Kind regards,??

JetBlue

Customer Answer
Date: 08/14/2022
That's not a response. That is an acknowledgment of the complaint. I have been in touch and nothing was resolved. That is why I've gone to the BBB

******* *******
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Initial Complaint
Date:08/12/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had to cancel a flight because of covid. I had contacted JetBlue, they informed me that I would be charged a $100 cancellation fee. That is fine. I understand. However, the customer service rep did not fully explain that the remaining balance would go into a ticket which I could use within a year? Before I could fully understand what they were trying to relay the customer service rep Catherine had canceled the flight, costing me $100. The problem is they cannot reverse it so now that it's canceled IA don't have a flight and be I'm out a hundred bucks. See I don't know who will honor this supposed ticket good for one year. I'm seeking a full refund at this point or a full travel refund of $192 and some change. I asked to speak with a manager in the manager stated quote there is nothing I can do to reverse this sorry for the inconvenience is there anything else I can help you with today? I asked for a refund they said no.
Business Response
Date: 08/12/2022
Hello,??

Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.?

If you would like the opportunity to discuss your
experience with us directly, please contact us using one of the methods at?https://www.jetblue.com/contact-us.??

Kind regards,??

JetBlue?
Customer Answer
Date: 08/13/2022

Complaint: ********

I am rejecting this response because:
I've already contacted them about the matter. And they said there's nothing they can do. This is a blanket response it is unacceptable

Sincerely,

******** ********
Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON July 31, 2022 we were supposed to fly JetBlue from ************ to ****** to *********. When we got to the airport we found out that the ****** to ********* flight was cancelled. We had received no notification. The Jetblue person tried to get ** on a flight from ****** to *** but the *** flight was leaving before we arrived in ******. The person then said we could drive to ***. We did that. It took ** hours and when we got to the **************** we were crawling and we could see the beltway that we had to get on which had thousands of cars that were not moving. We couldn't make it to the airport in time so we cancelled our trip. When I contacted JetBlue for a credit I was told we could not get one because we were a "no show". This whole situation happened because JetBlue cancelled our original flight and didn't tell us about it. We should get a credit or refund.
Business Response
Date: 08/10/2022
Hello,??

Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.?

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?https://www.jetblue.com/contact-us.??

Kind regards,??

JetBlue
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JetBlue flight #**** ******* 8/10/2022 My flight has been delayed for over 6 hours (and counting). JetBlue put us on a plane that was not cleared for departure and required maintenance so we had to disembark. Weve been waiting for 6 hours to no avail. JetBlue has not agreed to compensate me for the delay nor compensate me for the inconvenience this is causing. This is unacceptable. Im seeking compensation of the ticket price plus $1,000 (not travel credit) for the inconvenience this has caused me and my family.
Business Response
Date: 08/10/2022
Hello,??

Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.?

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?https://www.jetblue.com/contact-us.??

Kind regards,??

JetBlue
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father-in-law ****** ** ********* booked a flight from SF to NY for August 10, 2022. He then passed away on July 28, 2022. As someone helping to managing his affairs, I called the airline to request a refund since airlines routinely refund fares for deceased people. Indeed the JetBlue website states that they do so. After a long interaction via text with JetBlue they finally agreed to provide me with the form that allows a refund in case of bereavement. I filled out the form and included the items they asked for, including an obituary. Now, instead of a refund they have (today) issued me a flight credit in the name of my deceased father-in-law. I would like them to follow the policy on their own website and what they agreed to with me over text chat and issue a full refund of the $998.60. The Jet Blue confirmation code for this itinerary is ******. Thank you sincerely for your help.
Business Response
Date: 08/10/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience with
us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue
Customer Answer
Date: 08/12/2022

Complaint: ********

I am rejecting this response because:
I have already tried talking with JetBlue directly and they have not issued a refund as they said they would.

Sincerely,

***** *****

Business Response
Date: 08/15/2022
Hello,
Although the Better Business Bureau (BBB) does not have
jurisdiction over JetBlue under the express preemption clause of the Airline
Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
filed through their Online Complaint System.
If you would like the opportunity to discuss your experience
with us directly, please contact us using one of the methods at https://www.jetblue.com/contact-us.
Kind regards,
JetBlue

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JetBlue Airways Corporation is NOT a BBB Accredited Business.