Reviews

This profile includes reviews for Mountain West Anesthesia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mountain West Anesthesia has 3 locations, listed below.

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  Mountain West Anesthesia

  PO Box 3570 Salt Lake City, UT 84110-3570

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  Mountain West Anesthesia

  2975 W Executive Pkwy Ste 146 Lehi, UT 84043-9699

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  Mountain West Anesthesia

  150 W Civic Center Dr Ste 200 Suite 200 Sandy, UT 84070-4284

Review Details

• Review fromDave G

  Date: 06/30/2023

  1 star

  Dave G

  Date: 06/30/2023

  Absolute worst, had my wrong address from like 12 years ago somehow and so they weren't able to bill me between march 2022 to now june 2023. Called them up and asked to be pulled from collections, they said they would and send an updated bill to my actual address but i never got it. A week and a half after that I called them to see if I could just pay over the phone and they acted like that call the week previous never happened and acted like I was an idiot. No respect, very un-empathetic, do not care, GARBAGE management in their billing. Never been so angry in my life to deal with such a poor company and quite frankly a terrible person on the phone. I hope Mountain West loses money and they go under because it sounds like I am not the only one who has experienced this with them. DO NOT tell me you tried calling either because who answers phones from unmarked numbers AND you DID NOT leave a message on my wifes phone. LIARS from beginning to end.

  Mountain West Anesthesia

  Date: 07/03/2023

  We are unable to find patient account information in the billing system by the name listed, so we are unable to research this and respond to specifics. However, we are sorry about your experience with the billing office. Our physicians are committed to provide safe, comprehensive, and compassionate anesthesia services of the highest quality. We do understand that medical bills are confusing especially when there are portions not covered by insurance and then payment unfortunately becomes left to patient responsibility.

• Review fromAlwah P

  Date: 03/14/2023

  1 star

  Alwah P

  Date: 03/14/2023

  After undergoing a major surgery in fall 2020, I started making monthly payments to MWA. For a year I was on an auto bill system with them that I had authorized. At this time I was paying a few other bills from said surgery, so I didnt notice in early ***************************************** for my monthly payments. I didnt get any calls about them not receiving my payments or anything like that. About 8 months after they decided to stop auto billing me without my authorization to cancel agreed upon payments, I receive a letter from a collection company and their lawyer team saying I have to pay said amount of money way over the amount of my debt left. Again, MWA had never brought it to my attention that they were no longer collecting payments from me, nor questioned me why I wasnt paying them for over 8 months. It took me two moths to get ahold of anyone at MWA billing services to try and figure out what happened with my auto pay, and even then the rep ******* tell me why that happened. Then put me on hold for *********************** she has to look further into the problem and get a supervisor involved. No problem, glad I was finally talking to someone, told her Id wait however long. Eventually comes back on the line and says shell call me back by end of day. That was last Wednesday. I have answered every call Ive gotten since she told me shed be calling me back to solve this. Meanwhile credit scores are tanking and the collection company they sold my debt to wont answer their phones either. After reading other reviews about Mountain West Anesthesia, I am confident that they stopped my payments without my authorization or notice.

  Mountain West Anesthesia

  Date: 03/15/2023

  We recognize the complexity of medical bills which can be confusing, however we feel our best attempts to reach out to the patient prior to turning over to a collection agency were made. Yes, patient was on an auto pay plan until January 2022 when the credit card was declined.According to billing records, the following are noted as attempts to reach patient regarding payment: Last $60 payment posted 12/10/2021 statement sent showing payment.1/10/2022 Auto pay failed - credit card declined - auto pay canceled. Profile IRP000101091.12/10/2020 called XXX-XXX-**** at 9:52, no answer, message left for patient to callback.12/15/2020 called XXX-XXX-**** at 9:31, no answer, message left for patient to callback.12/18/2020 called XXX-XXX-**** at 14:40, no answer, message left for patient to callback.12/22/2020 called XXX-XXX-**** at 11:59, no answer, message left for patient to callback.12/28/2020 called XXX-XXX-**** at 13:52, no answer, message left for patient to callback.12/31/2020 called XXX-XXX-**** at 10:56, no answer, message left for patient to callback.1/05/2021 called XXX-XXX-**** at 12:39, no answer, message left for patient to callback.1/14/2021 statement sent requesting payment as no payment could be processed.2/14/2021 statement sent requesting payment. 3/14/2022 Sent to ***************** Statements were sent showing no payment and many attempts requesting a call back to discuss payment arrangement as credit card would no longer go through. Because there was no response, the only option at that point was to send the account to a collection agency for the remaining balance. Note, the attempts above are prior to the collection agencys separate attempts. It has been a year with the collection agency before a call from the patient.Because some payments were made and statements were sent each month until turning over to collections, we feel patient was fully aware of the bill. Thank you