Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

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  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  4725 S. Holladay Blvd, #100 Salt Lake City, UT 84117

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 17 year old son signed up for a free trial week at Vasa Fitness several months ago. He was able to sign all documents electronically without a parent present. I received an email this week that there is a $174.94 amount due by the end of May or MY information will be sent to collections. I called Paramount Acceptance three times on 5/22 - was hung up on once when I explained my issue, was advised the second time that I signed an electronic agreement to the charges due and no supervisor was available and was then transferred to a supervisor phone number which goes straight to voice mail and the third call I was advised they cannot cancel the account without the balance due paid and I left a message for a supervisor. Spoke with a supervisor, *******, on 5/23 and she advised they don't have insight into how the membership was activated and I need to file a police report for attempted fraud before they will review the situation as such. She advised that they called me over the past months and I let her know all messages were for someone else and not my name so I assumed it was a wrong number. She refused to discuss the connection between Vasa and Paramount Acceptance (both companies are based in Utah) and advised it takes two business days to provide a copy of the signed agreement and disconnected the call when I asked to speak with the head of their department. I've tried multiple phone numbers for Paramount Acceptance and they all route back to the same phone system. I chatted with someone 5/23 and they regurgitated the same information and disconnected the chat when I asked for a corporate phone number. I cannot find an email or phone number for ******* ******** ** ******** ******** ** *****r, Customer Service Manager, on their website. All conversations I have had with this company go nowhere and I need resolution ASAP.

  

  Business Response

  Date: 05/30/2025

  I have gone ahead and cancelled out the account with nothing further due and waived the past due balance. ***** ******** account is now cancelled with VASA Fitness/Paramount Acceptance.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vasa/Paramount Acceptance makes it unnecessarily difficult to cancel your account through their app or online. Despite not using my old card, they continue attempting to charge it and are also trying to add an extra $50 in bank draft fees. When you call, they resort to scare tactics, threatening to send you to collections—clearly a shady sales tactic. I haven't been to the gym since December 28th 2024, and every time I call, I run into issues. I want my account canceled immediately and these unfair fees removed. This feels like a scam, and they continue attempting to charge a card that is no longer active.

  

  Business Response

  Date: 04/02/2025

  I apologize for the experience that was had. Reviewing the account and the policies, the membership is not based off of usage and the one month notice is due when cancelling. It is also mentioned in the agreement that a $25 fee will be assessed whenever the payment does come back declined. As a resolve, I have removed one of the fees for you and waived the one month notice, Bringing the total down from $132.47 to $79.98 that is owed to cancel. You can call Paramount Acceptance when you are ready to make that payment and close out the account. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled membership at ************ when yearly membership was applied. Asked for refund as membership was cancelled. Told they could not refund and would have to pay for the next month as well.

  

  Business Response

  Date: 03/28/2025

  Thank you for the information. Reviewing your account and the agreement on file, I do see that typically the last months payment is due when cancelling regardless of what was paid earlier. We are unable to refund any previous payments as they were agreed upon in the signed agreement. However I do see that the last months payment was waived for you and the membership will expire on 04/03/2025 with nothing further due. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. I've been a member of vasa for over a year. I pay for mine and my girlfriends memberships. We canceled our membership in january and was told everything was fine and now I see that I've been charged for February and it attempted to charge me for March but I didn't have money in my account so now there's about 100 dollars of late fees on top of the membership fee. I can not afford any of this. I should not be responsible for it as I was told my membership was canceled months ago.

  

  Business Response

  Date: 03/18/2025

  Thank You! How did you go about cancelling? Reviewing both accounts, I am not showing any notes of documentation of the previous cancellation request. 

  Customer Answer

  Date: 03/18/2025

  
  Complaint: ********
  
  We canceled our memberships over the phone. I had repeatedly attempted to cancel through the app but it never worked and I've called customer service 5 different times and have never had someone answer. I've opted for text support and have asked to be called back. Customer service has never got back to me. I called the Vasa that I have a membership with and explained the situation and they asked for all of my information and told me they would cancel it for me since none of the recommended options helped at all.

  Now vasa claims I owe 207 dollars. I will not pay it and will be very upset if it goes to collections and affects my credit. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/26/2025

  I apologize for the issues. I have cancelled out both accounts with nothing further due. Both memberships for you, ******* and Jessica, have been cancelled out. Please let us know if you have any further questions. 

  Customer Answer

  Date: 03/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you so much. I was starting to doubt that you guys could make it right but you absolutely did.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their practices are exceptionally greedy and manipulative. They brush over everything during sign up and try to tack on as many fees as possible. Just look at the same issue everyone else is having with them in this complaint section. I received a $25 late for being 2 days late on a monthly membership payment. Thats a %108 charge of the actual membership fee I have at $22.98. No warning, No update. And for what 2 days of non payment?? Absolute insanity. It would be one thing if it was a late fee past 30 days... You know how regular business work, but 2 days? Not everyone gets paid on the 1st of the month. Its appalling. I tried making the payment then and there and asked to have the late fee removed. NOPE, "we only offer 1 waiver for late payment a year". And of course everybody knows if something financially happens to offset a good standing position with all your creditors at ALL TIMES OF EVERY MONTH YEAR AND DAY, Especially if its MORE THAN ONCE A YEAR in this - our perfect economy of modern America, than it's simply the individuals fault???????. NOT. Then you act like you do the biggest favor for people when you waive your absolutely ridiculous policy. Oh and I know exactly what they're going to say in response to this "Its simply part of the legal agreement"... Your legal agreement is Manipulate and Extortionistic. Again, it attempts to get the most out of your clients even in light of extenuating circumstances. You literally expect people to pay MORE than double, sometimes TRIPLE their fitness membership for the month Because of missed a payment by a couple days or a declined card fee??.... Honestly, it's nothing short of baffling.

  

  Business Response

  Date: 03/07/2025

  Reviewing the account and the signed agreement, the $25 return fee policy is stated for any payment that returns for any reason. We see that there was a fee waived for you in January of 2025, and one per year is standard. However, there has been an exception made that this additional fee will be waived on your account as an additional courtesy. However, any payments that may return in the future will receive a fee that will not be able to be waived. If you would like to change billing dates, or if you are aware of issues that might arise with your payment, you may call customer service and they may assist you with additional options to stop the payment if it is within 24 hours of the due date. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel membership with *****. He was rude, condescending and attempted to extort me for money. He would not even let me access my own account. I called back and after acquiescing to his demand for payment he stated that he would cancel the membership of ********* and ******. He made me pay $32.58.

  

  Business Response

  Date: 03/07/2025

  I apologize for the interaction that you had with the Paramount Representative. **** will be talked with regarding this situation. Were you still needing help accessing your account? 

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me despite them not refunding my money.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date of the transaction was 2/28/2025 -Unauthorized transaction by me as an adult and related to my son -False promises made by a Vasa employee -Cancellation fees are $66 because of the information from the employee My daughter (age 24) and son (age 13) went to a Vasa in Lehi and instead of buying a day pass, the employee suggested they upgrade the old membership then cancel after the week was over. Now I'm being charged $66 dollars for 2 days at the gym because Paramount doesn't care about circumstances or bad information from a Vasa employee, let alone FRAUD because it was done without my knowledge. I won't pay this fee and will use my good friend attorney to sue for fraud it this goes to collections.

  

  Business Response

  Date: 03/07/2025

  Just to verify the information, are you referring to the account created for ***** ******* with you listed as the responsible party? And are you saying that his account should have never been created and needs to be cancelled? 

  Customer Answer

  Date: 03/10/2025

  
  Complaint: ********
  
  I am rejecting this response because you are simply asking for clarification. Yes, this is in regards to ***** *******. He had an active account years ago and someone at your American Fork office allowed my daughter to reactivate his account on behalf of ***** without my knowledge. I canceled the account for a reason and never wanted to account reopened. Again, this is fraud because it happened without my consent. I'm not happy about the way the went down. I wouldn't preferred someone call to explain what was going on or just to sell ***** a day pass.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/10/2025

  I have cancelled out ******* account with nothing further due and the membership is now expired. I have waived all cancellation fees. 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gym, Fitness Now 7580 NE 820 #102, Fort Worth, TX 76180 817-574-3477 was contacted in December asking them to cancel my membership immediately due to their breach of contract. Multiple times I went to the gym to find that the 24/7 access to the gym was not available due to their doors not functioning properly. I contacted Open Alta, the app company that they use to see if there was a problem and received a message in reply that it was a problem with the Admin at Fitness Now. I was unable to access the gym multiple times. The gym was unstaffed for every time I tried to visit and could not enter. Their mailbox is full when you attempt to call so I could not leave a message. I sent multiple messages them through their website, chat platform and sent emails to Sean *********, the owner, and have received no response. I am now being harassed by their billing company, Paramount Acceptance. "We are unable to use your letter as notice of cancellation as it was not Certified. " The gym was already in breach of contract in December, when I notified them of the recurring problem, by not allowing entry. I contacted them in writing, as stated on their website, multiple times and email, and failed to receive a reply. Their billing company will not stop calling and emailing. Instead of issuing a refund, they have charged me and have attempted to bill for services when I have stopped attending the gym. Your assistance, if you can, would be greatly appreciated. Please ensure that this membership is cancelled in your system and any fees or dues that were charged, are removed and/or refunded. Account: FN01 - ********** Barcode: ***** Thank you, ***** ******

  

  Business Response

  Date: 03/11/2025

  Thank you for the information. Reviewing your account, we see that the membership was cancelled with nothing further due on 02/24/2025. Please let us know if there are any other causes for concern. 

  Customer Answer

  Date: 03/11/2025

  
  Complaint: ********
  
  I am rejecting this response because I had no access to the gym and the amounts should be refunded.   At this point, I'm sick of dealing with their unprofessional bullying and am satisfied if they simply go away.  Thankfully, Felix at the gym has made them stop contacting me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** collects membership fees on behalf of *************** ********* *****, as is blocking a refund promised to me by the fitness club owner upon his unilateral cancellation of my account Sept 1. I am owed the monthly payment made end of August and the annual charge collected in anticipation of a full year of membership, which has been denied me by the club ******** card company has advised me that PAC is blocking the refund on false grounds (assuming that I had requested cancellation of the contract when the reality is that the OWNER UNILATERALLY CANCELLED my membership because he resented my posting a derogatory Yelp review.)

  

  Business Response

  Date: 01/14/2025

  After looking further into the issue, we found that due to sleeping in the gym and threatening employees, the owner called the police and had you trespassed. The owner said no refund would be given, but that no further charges would be due and the membership would be cancelled that day.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Paramount Acceptance and their mishandling of my gym membership with VASA Fitness. I have faced repeated issues with unauthorized charges, poor customer service, and threats of collections, despite my efforts to resolve the matter. I joined VASA Fitness in March 2024. In May 2024, I encountered health problems that required surgery, making me unable to use the gym. I contacted Paramount Acceptance and requested a freeze on my account, which they said would cost $10 for three months. However, I later noticed that they continued to charge my account during this freeze period. When I called in August 2024, I was told the freeze had not been applied properly. Paramount refunded $50 and claimed to fix the issue. I believed this meant my account would remain frozen for two additional months. Unfortunately, I discovered they resumed charging me in September 2024 without notifying me or extending the freeze. I contacted customer service again and spent hours trying to resolve the issue. Multiple representatives were unhelpful, with some hanging up on me. Finally, one representative said she could not refund the unauthorized charges but offered to freeze my account again. Recently, I received a letter from Paramount stating that my balance is $749.96 and that it will be sent to collections by the end of the month. This amount is unreasonable and unjustified, as I have not been cleared to return to the gym, and the freeze was not handled properly on their end. I am seeking assistance from the BBB to ensure Paramount resolves this matter by: 1. Removing any unauthorized charges. 2. Correcting my account status and freezing it until I am cleared to return to the gym. 3. Ceasing all threats of collections related to this situation.

  

  Business Response

  Date: 11/26/2024

  Reviewing your account, we see that the original freeze was placed on 06/07/2024 through 09/05/2024. during that time, you were charged two payments of $24.99, which were refunded to you on 08/21/2024 and the remaining time of the freeze was placed and your original freeze end date was honored as there was no mention on extending that freeze further. Regular billing resumed on 09/09/2024, until payments came back declined on 10/18/2024. 

  Currently, your account is showing past due for the personal training from 09/18/2024 until now, 11/26/2024. Your monthly membership is showing past due from 09/08/2024 until now. 

  As a resolve, I have waived the freeze fee, and back dated the freeze to start as of 09/08/2024 and it will end on 12/08/2024 for both your personal training and your membership. I have also waived the return fees on the account. As of today 11/26/2024 the account has a $0.00 balance. HOWEVER, the end date on the freeze 12/07/2024. Billing will resume for your membership on 12/08/2024 and your personal training payment will be due on 12/11/2024. 

  If you would like to freeze longer, please give us a call at ###-###-#### before 12/05/2024 and the $15.00 freeze fee will be owed. 

  Customer Answer

  Date: 12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******