Important information
- Customer Complaint:If you have a question or complaint with the company or would like to speak with someone regarding your account, please contact Julie at [email protected] prior to filing a BBB complaint.
Complaints
This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 91 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased vasa fitness about a year ago. Getting a new job that gives me a free gym membership I tried to cancel and was willing to pay the 6 month cancellation fee. After going into cancel I was told to do it on the app. The app took me to some sight that barely loaded. I tried countless times to cancel online. My wife tried to cancel online. Neither of us could figure that trap out. I asked my bank to cancel well after the six months of trying to cancel and the numerous amounts of phone calls that led to nothing but a busy line for hours (no exaggeration). After they left me in the red with the bank a few times. they finally pulled it and then the calls came. I’m getting 2-3 calls a day for that shit because they can’t take my money anymore… these companies make you jump through 10 ft hoops to cancel something then they’ll ding you for not being able to. It’s a scam guys look out.
Business Response
Date: 06/30/2022
I have processed the cancellation of the membership with nothing further due. Your membership is now closed out.
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