Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  4725 S. Holladay Blvd, #100 Salt Lake City, UT 84117

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/05 (today) I have signed up for personal training with "Northside Sweat Pt". Initially I was offered a 1 year commitement or month-to-month (which had higher fee). I did choose month to month (with 30 days cancellation notification required). As I, unfortunately, already ran into "Paramount Acceptance" before, and I noticed the manager had their branded mouse pad, I did ask to review the paperwork, and was given a chance to go thru it, allthru in a separate tab/window. However about 1 hour after I did e-sign, I did receice into my email a contract with 1 year commitement. That PDF has my signatures embedded, but it is NOT the document that I was shown to me on the screen, while signing. Either it is a technical mistake or fraud. I did already contact the manager, who signed me up, and they we very suprised by 1 year contract, that I should never have got. I was told they would try to resolve the issue their side on Monday. But I'm leaving this Claim here, in case I would need to litigate. This is second time I'm having this dissapointing experience with Paramount.

  

  Business Response

  Date: 10/07/2024

  Reviewing the account, I see that there are notes on the account showing that it was entered incorrectly and that it should have been a 2 month contract. They are going to treat it as such, and cancel it after the next draft on 11/05/2024 and then it will expire on 01/05/2025.

  Customer Answer

  Date: 10/07/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The new term was confirmed by the club.
  I did not receive any written communication on Contract update.
  But I would keep this exchange as an evidence, should any problems surface in the future, when 2 month term expires.

  
  Sincerely,
  ****** ********

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account went to collections. I thought it was over they would not cancelle my card. They had the token to my credit card so new card cam in they hit it again on a account that was suppost to be in collections. They hit me for 3 months and 54 .00 yearly renewal so I finally sent a certified mail to them and now they sa I owe ****** I haven't worked out at gym in 1 year so I totally was ripped off. Paramount acceptance is **************** crooks

  

  Business Response

  Date: 10/04/2024

  Looking into your membership with ******* Now and the contract that was signed, it does show that after the initial contracted term it rolled over to an open ended/month to month membership. The contract also explains the cancellation policy that the membership will not be cancelled until a certified letter is sent to ***********************************************************. It must be sent certified mail to be accepted. Please include your name, address, phone number, and email address in the letter for them to be able to locate your account. It then it a 30 day notice from the date that it is postmarked. So any payments that are past due, along with the 30 day notice, would be due. All the information is listed in the contract that was signed. 

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been billed a crazy amount of money after only using a week free trial months ago. This was my rent money that got tooken from my account and nun the less its was direct debit so even tho my card was locked I was still charged please get back to me ASAP need my rent money back

  

  Business Response

  Date: 09/23/2024

  Looking at your membership with ************ and the agreement that was signed on 06/20/2024, we see that the free month was from 06/20/2024 through 07/22/2024. At that time, 07/22/2024 the membership payment was due for that month. Since then, there have been multiple declines causing additional fees. At this point, the past due balance is $179.97 and is due according to the agreement signed. You can go to *************************** to make the payment on your account. 

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership cancellation: When canceling my Vasa membership. They require a 30 day notice along with a $25 cancellation fee. They mentioned that this is in the original agreement when I signed up. I believe that this treatment is unfair to the members. They make it easy for you to sign up online, scrolling through several pages of legal documents. When wanting to place a complaint. I was informed that they did not have a complaint department. How can such big corporation not have one? How are they not required to have one? They need to have more regulatory guidance to provide a fair service to it's members.

  

  Business Response

  Date: 09/18/2024

  Thank you for reaching out. All cancellation information is provided at the time of sign up, along with any additional fees. It is the responsibility of the member to read all agreement terms. I see that your account has been set to cancel, and will expire on 10/28/2024.

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified on August 22nd when I called in that I had a payment bounce for the annual fee for Vasa. I told them that this account was supposed to be cancelled by my husband the end of July when he visit in person. Since it wasn't, I still owed the $77. I told them I wanted to cancel and I was unemployed so they overdrew my account and I couldn't pay at that time. On Augist 30th, I talked to a paramount rep on the phone again and they said I need to pay the $70 AND $25 to to cancel my membership. They tried to take more money from me and I said I can't pay it yet. I received an email and paid all the verbally communicated fees TO CANCEL my account on September 9th (email proof attached). I get a call AGAIN after paying these fees and wanting the account cancelled. A new rep told me via text that I now have $49.99 due out of nowhere and I need to pay to cancel. I can't handle all the fees to cancel this gym membership when I'm not even in the same state anymore. I feel shaken down for money and this is criminal for them to shake me down for more since they can affect my credit if Idon't pay it. I can't make any more payments to them. I haven't used their service for a year and I need them to cancel my account yesterday!

  

  Business Response

  Date: 09/16/2024

  Thank you for reaching out. Looking at your account, I do see that you were told on August 22nd that your final payment would be 08/17/2024. That payment was for $77.48 for the membership and the annual fee. However, it came back to us as a chargeback on the 26th, so a $25 return fee was added that cannot be waived. Then you made your payment of $102.48 at the club to take care of the 08/17 payment with the chargeback fee. 

  on 09/09 the results of the chargeback came in, and Paramount won the case. Then you charged it back again, and then paid the annual fee at the club on 09/16/2024.

  Please do not charge anything else back. Paramount will accept the chargeback of the $77.48 from the 9th, and we will refund you the over paid amount of $49.99 that was made today on 09/16/2024 back to the card ending in 8807.

  The account has been set to cancel and nothing further should be due, as long as no additional chargebacks will be made. 

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22284394, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tiphane Gumpper

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A unrecognized charge of $80 on my credit card was made on 7/25/24. Called business, they said it was related to my son (who just turned 18) and he would have to talk to them- they told him it was charge for membership at a gym called “The Gym” in Salt Lake and he had to talk to them. He addressed with The Gym that there was misunderstanding about a membership that was supposed to have been canceled 1.5 years ago and they agreed to cancel and forgive ALL charges during that time. Subsequently my credit card was charged $90 on 8/17, $170 on 8/26, $90 on 8/31, $340 on 9/3. The Gym told me they were puzzled because they had already forgiven all charges and these amounts do not add up to their membership fees anyway. I called Paramount Acceptance- they insisted my son be on the phone to give any info- I told the agent I would call my son (who was now attending college out of State) and in the midst of me trying to get son on the line the agent talked over me and said “sorry since he is not on phone I cannot help you” and abruptly hung up to my disappointment as the wait was over 45 mins to call again and they would be closed. I had told the agent I was starting to suspect these charges were FRAUDULENT. I then called my credit card company and they are now doing a fraud investigation.

  

  Business Response

  Date: 09/16/2024

  In order to look into this further, can you please provide your son's name and phone number that would be on his account, please?

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22254185
  
  I am rejecting this response because:

  I have since found out the charges having nothing to do with my son (he got a hold of Paramount Acceptance who told him he should not be charged as he has no open accounts). And they do appear to be fraudulent charges on my credit card and (it turns out ) also my wife’s credit card which is a totally separate account from mine. I was able to talk to Paramount acceptance customer service who told me there is no valid reason my credit card OR my wife’s should have charges because they have no record of it despite the fact we kept getting charges from “paramount acceptance “ repeatedly in July, August and  early September. And no help offered - just told to talk to my bank (credit card). If paramount acceptance was not rude and hung up on me initially I could have not wasted my time and stressed out so much re the almost $900 charges on my card and $400 on my wife’s .  The agent seemed to be treating me as a person not paying up almost like a collections case when in fact we were true victims. This is currently being  investigated for fraud by my credit card company and I am 99% sure is fraudulent now

  
  
  Sincerely,
  
  Bernard Liang

  

  Business Response

  Date: 09/18/2024

  In order to investigate further, can you tell me the date and phone number you called on so the phone calls can be listened to? Or if they gave you an account number that those charges were on? We need more information in order to look deeper into this issue to help get it resolved. 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my Vasa membership with this company for 2 weeks. Their website won't let me cancel online because my account was linked to a bank account instead of a credit card. I called the number they provided multiple times during business hours, but could never get through despite sitting on hold for extended periods each time. I tried using the chat function on their site multiple times during their listed business hours, but kept getting an error that it was outside of business hours. It did finally connect to an agent once who, when I told them I wanted to cancel, just told me I had to give 30 days notice then ended the chat. They didn't cancel it, and I couldn't reconnect or start a new chat. I also tried the text option they provide. Eventually, hours later, I was connected with an agent who basically did the same thing. I asked them to cancel, they said they were going to charge me, I asked them to prorate the charge since they made it impossible to cancel for two weeks, or I would dispute it with my bank. The agent said they would just un-cancel my membership then ended the conversation. I had to reach back out to determine if they did in fact actually cancel my membership as requested. I also tried emailing demanding they cancel or I will pursue legal action, but still no response. I don't even care about the money, I care that they are giving people such a runaround just to cancel their membership.If they're going to require 30 days notice to cancel, they MUST allow customers to cancel in a timely manner. It shouldn't take 2 weeks!

  

  Business Response

  Date: 08/29/2024

  I apologize for all the runaround you have had to go through. Your account has been set to cancel and the final payment will come out on 09/03/2024 and then the membership will expire on 10/02/2024.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I noticed I was billed the extra $25 return fee, because my card did not go through. It is the same day as the payment for the funds was requested so I don’t understand why I do not have the option to try the payment again before having the extra $25 fee added to my bill. I understand it is written in the policy, but VASA is promoted as an affordable option for a gym. I have been going to VASA for some time now, and am a loyal customer. I just think maybe giving people another chance to run their payment method before tagging on a $25 fee which makes me want to no longer be a part of this company.

  

  Business Response

  Date: 09/05/2024

  The $25 return fees are added to balance when the payment returns, even if it is the same day. It is not a late fee. This return fee policy is listed in the agreements as well as listed at the club locations. 

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because I live overseas, I come to the US infrequently and have desired to use Vasa fitness. Unfortunately, they do not cater well to military or special operations individuals who are just coming to the ** on a temporary basis. They continually try to lock you into a contract and then if you just want to pay for a monthly they'll charge you for a setup fee, a one month fee, and a fee to early terminate. Multiple times they have attempted and successfully charged me extra fees and there's no solution to their despicable business practices.I recently contacted them and within a 48-hour period with the help of someone in their office was able to pay for 1 month, and immediately cancel the membership the next day giving me 60 days. I paid in full. There was no other authorization to take more money out of my account I opened it and closed it within 24 hours. To my surprise, 2 days ago I had 90 something dollars taken out of my account, and I'm furious. There's no membership! There's no authorization to charge my account additionally. When I've asked them to research it they say they don't have any record of it, but they do record their calls and I've requested a copy of the phone conversation that I had with the initial agent to prove that they are being dishonest. I have lost more than $500 with them the last four or five years, and I'm tired of it. I would appreciate someone giving me a call so that I can discuss this with them. The next step is contacting an attorney.

  

  Business Response

  Date: 08/21/2024

  We have gone ahead and processed the cancellation of your account and the membership will expire on 09/10/2024 with nothing further due. There is an agreement on file that explains all of the fees, if you would like me to attach that for your review. 

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined ******** in ****************. I signed up and paid for training sessions. I used these sessions and they were great. Trainer was very knowledgeable. Then **** fired this trainer and I ended up canceling my training sessions in the gym that same week which was April 16 as my sessions would renew again in May. I thought everything was fine until I got a call from **** manager on August 5th telling me I have 9 unused training sessions I need to use. I told the woman I cancelled those sessions months ago. I told her how I cancelled and she said well you have to cancel over the phone with a customer service rep. I asked why I was told by their employee my membership was cancelled have a nice day? She told me this is why she was there to clean up the location and the problems they are having. So now I call another company that handles their customer service which is ******************** and speak to ****. **** wouldnt give me her full name which makes sense as how they handle business. **** tells me I cant get credit for all these months of training sessions I thought were cancelled because they are a third party and cant do that without verification from ****. She also wouldnt let me speak with a manager on how to resolve this issue. Interesting how a gym uses a third party company for billing and refuses to work with the company that actually hires them. So now I am out over $400-500. Because company employees cant do their job properly. I didnt think I would have to get documentation from this gym when I cancelled my training sessions. Paramount Acceptance is a sham of a company and hung up on me twice when I finally was able to get ahold of them. I had to wait over 4 hrs for a call back and they hang up on me because I am upset.. also if I go into my bank account the withdrawals dont say **** it says some other name I have no clue about. Now I have to go to my bank and ask them to remove these charges.

  

  Business Response

  Date: 08/06/2024

  Looking at your account, it looks like the personal training has been set to cancel with nothing further due. In order to review a refund, we would need documentation of the previous cancellation. Your regular membership to the gym is still open and active.