Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  
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  Paramount Acceptance Corporation

  PO Box 17317 Holladay, UT 84117

  
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  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for bodify gym in 2020ish. I do not remember the specific date. After going for quite some time I had to move, after checking that there was no other similar gyms i went to cancel it. Walked in, was handed a paper by some teenager on Oct. 16th. Signed it in a rush and never being miss treated by them before. 6 months of harrassing calls, that no matter how ******* hard I try I can't speak to a *** **** soul, but I sure as **** can pay money I don't owe. Harassing by nature of when I first was contacted by this company, I politely explained that I work nights, please do not call me before 3pm mst. I asked them this 5 times, being either blatantly ignored or my request just getting deleted. I don't know. Come to today 05/06/23 For the first time since I signed up, I have been informed the only way to cancle is to either drive 12+ hours to go sign ANOTHER ******* PEICE OF PAPER. Or send them a letter that I don't trust will actually be seen (Intentionally or not) by them. I've been told that I only have to send the letter but after months of being lied to and targeted and harrases by this company with phone calls and texts, I don't know who to call anymore. Additionally, I don't care what they say, I have not been to a gym they pay or what ever since before october. I just want to be left alone and not pay them what I don't owe them.

  

  Business Response

  Date: 04/13/2023

  All calls into the billing company are documented.  We see that the only calls received prior to this month, was on:
  8/9/2021 - to pay a delinquent balance
  2/7/2022 - To pay a delinquent balance
  
  We see that a request to transfer the location of the membership was filled out in October of 2021 to use the Idaho Falls location, but nothing more. There is no option on this contract to cancel in a club location. All Cancellations are done through a 30 day written notice. It appears no cancellation request has ever been received. To process the cancellation for your membership, please send a certified letter to **** ******** **** *, Salt Lake City, UT 84117 to start the cancellation of your membership. Include in your letter your name, the date, and your email address so they can locate your account. 

  Customer Answer

  Date: 04/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: They can say what the want, i'm still not paying the *****. Send it to collections, I'll roll over dead before I pay them. 
  
  Sincerely,
  ****** *****
  

  

  Business Response

  Date: 04/20/2023

  If the qualifications are not met for cancellation, the account will get sent to collections. 

  Customer Answer

  Date: 04/25/2023

  Tell them they can send it to collections, I'd rather pay the goverment than those leaches.
  ****** *****
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a membership from the gym Vasa in ******* on 25th Avenue on January 30th 2023. I wanted to buy the cheapest membership and the employee helping me encouraged me to sign up for the most expensive option because it was free for the first month and I could cancel or downgrade to a cheaper membership whenever I wanted. I asking about hidden fees for cancellation etc. The man who signed me up lied and said there weren't any fees except cancelling in the first 6 months ($25 fee). I attempted to read the contract on the iPad he had and he took it, saying I didnt need to read the contract. After using the gym on my 1st visit, I decided to cancel my membership because I felt unsafe and uncomfortable in the gym (threatening ***************** I called to cancel my membership. **** does not handle their own contracts, a third partner called paramount acceptance (Lake City UT) does. Paramount employees very rude. I explained I wanted to cancel my membership for safety reasons, and that I had only worked out there once because of this. They told me that they had to charge me a minimum of the next months membership ($42). There were no supervisors or anyone with power to help me. Downgrading my membership or freezing it also had hidden fees that the Vasa employee who signed me up had lied about. I eventually paid the $42 to avoid further charges but I am filing with the BBB because Vasa and Paramount are dishonest. The last women I spoke with told me that my account showed I had been to the gym 4 times which is false, someone has been editing my personal information in their system. Im concerned that they have my address and credit card information and may continue to charge me or commit fraudulent activity with my information. I want a refund for the $42 Paramount Acceptance charged me and I would like an apology from both *************************** and acknowledgement for their unprofessional and abusive behavior. Order# *********W

  

  Business Response

  Date: 03/08/2023

  I apologize for the experience that you have had. We do see that the payment of $42.49 was charged for your monthly dues. What we will do is cancel the account and then refund you the difference of what you paid, and the $25.00 cancellation fee that you were made aware of. You total refund would be $17.49 and you should see nothing further come out. 

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19556266
  
  I am rejecting this response because: I appreciate your offer of a partial refund, but at this point, I have sunk hours into this dispute. I have been thoroughly talked down to, disregarded, and disrespected. I would like a full refund for the time and aggravation this has caused me. If you had the ability to honor what was promised to me (only charging me the $25 cancellation fee) it would have been nice to do that weeks ago when I tried to start resolving this. I was told that this was impossible to do very aggressively by several paramount employees when clearly that's not the truth. I'm asking for an honest attempt at rectifying this situation.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/13/2023

  I have submitted a refund for the additional $25.00 and you should see that within the next few days. 

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just need my account cancelled and no none will help me.

  

  Business Response

  Date: 03/07/2023

  When cancelling your membership with Exalt Gym, you will need to go into the gym to pick up a cancellation form. Once filled out, you can email it to ****************************** At that point you will receive an email back with more information. 

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my gym membership over the phone with Vasa Fitness. When asked what bank I wanted the close out fees deducted from I provided my existing bank ************* An employee working the counter at the gym took my bank account and routing number. She then charged an old bank on file ************** NA) that had been closed for 2 years for $49.99 on on 9/21/2022 . In her defense they have very similar account numbers, but completely different routing and bank names. I then spoke with Paramount Acceptance (handles billing for Vasa Fitness) who fully admitted fault in writing. I offered this admission in writing to ************** who told me they would contact me and let me know if they needed the information, but never took my evidence, and completed the case weeks later by sending me a letter saying no fraudulent activity was found (after their own agents told me to open the fraud case in the first place). To be clear, I never gave Vasa Fitness/Paramount Acceptance authorization to charge a ************* account, in any dollar amount. ************* reopened my 2 year old closed account and debited the amount, and then charged me overdraft fees and it was sent to collections before I ever knew what was going on. I am a Financial Advisor and it is very important that I do not have debt settlements or collections as it could effect my licenses. The money is a minor amount and not the issue for me. It's the principle that I provided correct, updated bank information, and a bank that I haven't used for anything and has been closed for over 2 years is extorting me for ***** overdraft fees. This is bad business and absolutely fraud. Additional info: I updated my bank account information with Paramount Acceptance/Vasa Fitness on 7/21/21 online, and took the time to be extra careful and read out the entire account number and routing number for ********** to the representative at Vasa Fitness on 9/21/22.

  

  Business Response

  Date: 03/03/2023

  Reviewing the account, it shows it is cancelled and the payment for October 2022 was refunded. At this point, I am not seeing the account written off either. Are you in charge of any other accounts?

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19524753
  
  I am rejecting this response because: Paramount Acceptance provides all the billing services and Vasa Fitness is not helping. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/07/2023

  At this point, what is it that you are wanting for a resolution? 

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2022 Paramount payment/ Vasa fitness called to collect gym membership payment (because my old credit card was cancelled due to suspicious activity). I made the payment and stated that that would be the last payment as I would like to cancel the membership. The guy who I processed the payment said that he would process the cancellation, yet I still got charged even until now. I attempted another cancellation in December, but never got confirmation. The last attempt, I emailed the [email protected] to cancel. Please help. I disputed the charges but they got ignored.

  

  Business Response

  Date: 01/20/2023

  Reviewing the membership, it shows the first attempt to cancel was in December 2022. However, when the disputes on the payments started that stopped the cancellation as the payments were due in order to cancel. 

  Customer Answer

  Date: 01/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: I still need to cancel the membership. I had to pay that overdue payment. Please cancel my membership. 
  
  Sincerely,
  ***** *****
  

  

  Business Response

  Date: 01/27/2023

  At this point I see that the account has been set to cancel and will expire on 02/15/2023 with nothing further due. 

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was just randomly charged $100 two months after I canceled my vasa gym membership. I tried to call and just kept getting transferred and put on hold. Went online to log in to my account and couldnt and tried to reset my password and it said issue sending email to reset password. Cannot get ahold of these people and need a refund for my second random charge.

  

  Business Response

  Date: 12/09/2022

  Reviewing the accounts with the information listed, the membership is cancelled with the last payment that came out on 10/03/2022 for $54.48. Are there any other accounts that you were in charge of? 

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount is the transaction service for my gym, Fitness Connection. I had been using thier personal trainer subscription but has cancelled but there's was an error and the service was never turned off. Paramount continued to bill me. I spoke to Fitness Connection and my account issue was resolved and all back fees were dismissed. However Paramount continued to actively bill my account at any point my credit card has enough available credit. They will not remove my financial data. According to thier customer service reps there is no way to speak to a supervisor and I must resolve my issue with Fitness Connection. The manager at Fitness Connection has started my account has been cheated on thier end and I must talk to Paramount to get my account cleared. My account has been shut down with Fitness Connection for two months and paramount is still billing for the trainer service that I've got confirmation has been turned off. I would like them to remove my account details and information and stop charging me for a service I cleared with Fitness Connection the actual merchant.

  

  Business Response

  Date: 12/19/2022

  At this point, we have closed out the account. 

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial transaction date was May 16, 2022 for a gym membership in the amount of $89.00 total. The first attempt to cancel the membership was in July. They claimed to have canceled it but continue to charge a monthly fee of $37.00. When contacted they claimed it could not be canceled over phone and that they had sent in email in July, which they did not. When I tried to cancel the membership again they said that I could not cancel until I paid outstanding charges that they added while charging double the price. Additionally, they said that I would have to pay 2 months of fees after the membership is finally canceled, however, they will still not allow cancelation even after I paid their balance.

  

  Business Response

  Date: 10/24/2022

  It does show that the agreement was sent to you with the policy for cancellation listed. We did receive your cancellation email on October 17th which is when your cancellation process began. We did not receiving anything previous to that date for cancelling your membership. However, your membership is set to cancel now and it looks like emails have been sent to you regarding this as well. 

• Initial Complaint

  Date:09/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family had a family membership to ******************. My husband contacted them to cancel and the company later closed all the gyms in the ******* area. Recently my husband noticed charges on our bank account that were traced back to ****************** despite the fact that theres no gym in the area to utilize. He canceled the card the payments were on. I just received a call from Paramount Acceptance Corp. looking for my payment for the gym. I told the rep that the gym does not exist in ******* and she lies and said it reopened in 2020. But when I ****** it, its listed as permanently closed. This company is taking advantage of people not checked their bank accounts and they should not be able to bill people for services that are not able to be provided since there is no gym anywhere near the ***************. I was given directions on how to send an email to cancel which I have done.

  

  Business Response

  Date: 09/07/2022

  The ************** Poplar location was closed. However, these memberships are being honored at *********** which is why you are still being billed. However, you are able to cancel your membership with an email sent to ****************************** There is the last months payment that is due along with a $25.00 cancellation fee. 

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined gym in ********. One year member ship which I fulfilled plus about 6 additional months. Military moved me and when I called them to cancel they sent me to an email address which stated I would be contacted when it was canceled. This is just the beginning ** my wife has to do the same thing but I was warned from the gym owner the hassle paramount would be to cancel. I dont understand the issue with taking care of the people who have paid on time with zero issues for over a year. Im hoping this resolution can happen before I have to hire an attorney.

  

  Business Response

  Date: 07/18/2022

  I apologize for the experience you have had. Reviewing your account, it looks like your membership has been set to cancel. Your final payment will come out on 07/20/2022 and will expire on 08/20/2022.