Reviews

Review Details

• Review fromDonna H

  Date: 01/25/2023

  1 star
  Rec. item broke. Sundance is to send a pick up tag for it. It has been almost 2 weeks and I still have the broken item.

• Review fromLinden D

  Date: 01/11/2023

  1 star
  Horrible customer service! Ordered 250 dollar jacket and it arrived stuffed inside small plastic bag. Horribly wrinkled. **************** laughed when I requested all shipping costs be refunded. Avoid this company !

• Review fromTania S.

  Date: 01/03/2023

  1 star
  Horrible remediation to errors made on their part. My daughter received items for her birthday which we needed to return/exhange. I called to start the exhange process and they told me the best way was to send everything back first, exchange the items that were the wrong size (on the paperwork) and have a gift card issued for the balance instead of a refund (on the paperwork) so she could purchase new items that she wanted. We filled out all the paperwork correctly and sent everything back. We waited three months for the exchange and gift card before calling due to the holidays and assuming they were busy. When we called, we were told that the original card was refunded and the only thing they would do to help was to contact our aunt so they could charge her card again. Unbelievable. I'm not sure why they have different ways to return/exchange on the form if they can't follow their own forms. Or why they couldn't just process the exchange on the phone when I called the first time. So now my daughter did not get her birthday presents and an 80 year old aunt was charged the shipping fee to return the items. Horrible service if you want to keep customers. We will never buy anything from there again.

• Review fromDenise M

  Date: 12/29/2022

  3 stars
  Wild West Adventure The GOOD: Unique items and some made in ***. Great sales on quality merchandise.The BAD: Had to contact customer service 12/19 regarding defective necklace received. Stressful but they remedied situation immediately and shipped replacement via 2 day delivery FOC. **************** was professional, patient and effective. The UGLY: Sundance sent email 7 days after order processed notifying backorder status of gifts. Had to call customer service on 12/21 to enquire about delivery date. Offered to ship identical product via overnight for $30 shipping charge. Thanks but no thanks. ***** received awesome gifts 2 days AFTER CHRISTMAS!

• Review fromLesley W

  Date: 12/16/2022

  1 star
  Gave $100 gift certificate to me. They then charged me! Didn't honor gift code, and claimed 1 of 2 items not available. Promised to ship remaining item, then charged me again. Tried to straighten it out online and calls. Their terrible, no longer owned by ***************************. Rip off!

• Review fromMary Jean C

  Date: 09/13/2022

  1 star
  I love Sundance Catalog products. I've bought from them for years. However, their customer return handling is out of control. Last year, I purchased some boots that were defective (zipper pull came off and very cheaply made). It took ~3 weeks to process my return once they received it. I forgot this happened. I purchased 4 pairs of boots recently. Two of which were amazing ******************** The other two looked very similar and weren't as comfortable so I decided to return two of the four. I sent them priority mail and tracked return. The boots were received 8/31. Last week 9/4, I reached out to them and they responded on 9/6 and informed me that as of that day, they were processing returns from 8/22?!? I still have not received a refund (on 9/13) for items returned/received 8/31 (~$250). Get with the program Sundance. Maybe outsource to Happy returns or something? Do better...

• Review fromNancy G

  Date: 08/22/2022

  1 star
  Purcbssed seafef km clearnce $70. Faded over 30 xsysno retiurns. Iam DONE

• Review fromAva R

  Date: 07/28/2022

  1 star
  Dont shop here. Items I bought were sub quality and not cheap by any means. And charge for returns. Very disappointing