Reviews

This profile includes reviews for R.C. Willey Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R.C. Willey Home Furnishings has 20 locations, listed below.

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  R.C. Willey Home Furnishings

  2301 S 300 W Salt Lake City, UT 84115-2516

  
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  R.C. Willey Home Furnishings

  256 S 5500 W Salt Lake City, UT 84104-6000

  
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  R.C. Willey

  6636 Lonetree Blvd Rocklin, CA 95765-3737

  
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  RC Willey Home Furnishings

  3301 E Lanark St Meridian, ID 83642-8905

  
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  RC Willey Home Furnishings

  4300 Flossmoor St Ste 100 Las Vegas, NV 89115-2360

  

Review Details

• Review fromKelly J

  Date: 01/10/2025

  1 star

  Kelly J

  Date: 01/10/2025

  If I could leave less than one star for the *** location and warranty department I would. I purchased both a dishwasher and a range on the same day and was emailed invoices of both. Both stating that I had extended warranties. They are lying and saying I do not after the dishwasher they sold me after 14 months burned a hole through the metal of the dishwaher and could have burned down my house. Such awful customer service and I will never purchase from them again. Do not purchase from here and DO NOT use their extended warranty.
  

  R.C. Willey Home Furnishings

  Date: 01/11/2025

  *****, we have responded to your email as well as your review on Yelp. Unfortunately, due to your desire to escalate this above normal customer service procedures we can only encourage you to proceed as you were directed via email.

• Review fromDaniel C

  Date: 01/08/2025

  1 star

  Daniel C

  Date: 01/08/2025

  wow! what a way to drop the ball!!placed an order online mid December for a bluetooth speaker. After over a week of the order not moving according to the online order status, I called customer service and was informed that the order was going to get cancelled because they didn't know when they were going to have it in stock. So, after this situation ruining our Christmas gift fornsomeone, we placed a new order for a similar item right after Christmas. guess what? today, January the 8th the online order was still showing as scheduled and it took me 1 hour on the phone with customer service for them to tell me that they didn't have it in stock at their warehouse, and after speaking with stores here in ********* they could only offer me store pickup because they couldn't ship via ***** from their stores.the level of incompetence is blatant and unnerving! I expected to be dealing with a serious company at the same level of other big time names (******, *******, best buy) but it seems I'm dealing with a bunch of rookies who don't know their own procedures and starts blaming the person next to them instead of finding a satisfactory solution. you guys must be losing customers left and right, do better!
  

  R.C. Willey Home Furnishings

  Date: 01/09/2025

  I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback on this situation. Our stores are not able to ship orders, so items found only in store are pick up only. Our warehouses are the ones that would be able to provide shipping, but that would not be possible when they do not have an item in stock. Please call our online help desk at ************, option 1 if you need further assistance with any online orders.

• Review fromShareena M

  Date: 12/23/2024

  1 star

  Shareena M

  Date: 12/23/2024

  I had purchased a table from them back in 9/95/24 and I had paid full price. My table was delivered to me about a week later. The table top was marble and it had come with chips and cracks. Two of the chairs that were delivered were also damaged. I called the sales *** and he stated he was going to order another 2 chairs and a new table top. Another 2 weeks later comes that chairs and the third table as also delivered that was cracked. Meanwhile I was out of state and had to hire someone to come and meet ** ***** for the delivery. After this I had called the store several times where promises were made for a call back and never received them from the store managers. I called 6 time before I reached out to their corporate personal. I was directed to some regional call ****. **** had called the store himself and asked one of the managers to call me to resolve this issue. I believe **** had called me and when I addressed my concern he told me that he is not responsible for any of these inconvenience as it was not his store that had delivered the items to me. I was so irritated and I hung up. Finally 3 days later **** called me and I explained to him what was happening. He told me that he is getting table top #4 in good condition. Mind you all this time we have a damaged item in my million $ home. It was on 12/17/24 I texted **** telling him that another table was being brought to my home which was again cracked. They delivered the 2 chairs on back order and never brought the table top. When I finally found a person who was willing to reshape and fix the crack for $700. **** then had the audacity to ask me to pay for 50% of the cost of the ***air. He wanted to meet me halfway. Why should I be asked to pay for additional damages that was caused by their delivery company? For over 3 months I had been dealing with this. I asked for Chads supervisor information and once again left 3 voicemails and never got an answer back. As of 12/22/24 I still have a cracked table.
  

  R.C. Willey Home Furnishings

  Date: 12/26/2024

  HI ********! I apologize for the inconvenience and frustration you have experienced. We have tried working with you on exchanging your items and we determined that it is not cost effective to pay for repairs on your table. We have a return written for your dining set. You will need to call our California customer service at ************ to arrange the pickup. Once the items have been picked up and the return is invoiced in our system, we will provide you with a full refund.

  Shareena M

  Date: 12/30/2024

  Why should I be the one that needs to call your company when I have left several messages for your regional to contact me and they have yet to do so?**** provided me with **** ********* phone number ************ and I have left him 3 messages for a callback and yet here I am still waiting. I know he listens to his VM, as he is always updating the dates in the *** The issue is that ** ***** cannot do what you promised us and made me pay for. Over 3 months I having been dealing with the broken table. Your company is not able to handle a delivery or return. Yet you want to be polite and eloquent here so others can see how professional your company is? But behind closed doors ask for additional money because you have exceed your cost on a table top? I have to pay for your mistakes? If you can't delivery the goods as sold in your stores, you will have the customer pay for the additional items and you stupidity. How many times will you have to deliver an item such as this to know that it needs handling so it won't be damaged when delivered to my home? How many times. because as of 4 times it is still coming in damaged. ***, your apologize is not paid for my credit card and interest rate on this and does not fix anything as well. If you had any sincerity to your apology we would not be in the position that we are right now. When you/your incumbent company gets a minute, you can contact me and get your junk removed from my home. I am tied of waiting for you idiots to fix this.

• Review fromAnthony G

  Date: 12/03/2024

  1 star

  Anthony G

  Date: 12/03/2024

  I was racially discriminated by RC Willey and its employees at the **********. I made an online purchase for a television. After speaking to someone in corporate I was instructed to go to its DC to retrieve my item. Upon getting to the ** I called the number listed on the door gave my order number and was told they will be right with me. It was 3 other customers before me trying to retrieve their merchandise. I witnessed the other customers getting their merchandise relatively fast with no issues. The other customers barely flashed ID to the employees and received the items instantly. Finally someone came to help me. The guy came outside with a clip board and no merchandise. He asked to see my ID which I gave to him. He immediately takes it and holds it up to the sun as he's trying to insinuated my ID was fake. Then he says he has to take my ID inside. After waiting a few minutes I decided to go inside to find out what's going on and then I was approached by two men whom immediately start saying that I'm fraudulent and that they catch fraudulent people everyday. I said *** you're making a huge mistake. He said no this isn't a mistake and corporate also confirms your fraudulent. I begin to ask the gentleman for his name and he looked at me and said he doesn't have to give me his name. I immediately pull out my camera and begin to take pictures and record. The RC Willey employee pull out his phone and without my consent start to take pictures and recorded me. I told him not to record me. I also tried to tell the guy why didn't you treat me like all the other customers who received their items with no issue and barely being identified. He then begin to become irritated with that statement. At this point its was clear I was being mistreated because I was an African American man. I decided that tension was too high and left without event.
  

  R.C. Willey Home Furnishings

  Date: 12/05/2024

  We apologize, but we are unable to assist you through this channel. Please continue to work with the individuals or department you are currently working with if further assistance is required.

  Anthony G

  Date: 12/09/2024

  Unfortunately the channels and individuals have totally left us hanging and pretty much dropped the ball and left us in the cold. At this point we will explore legal remedies. This treatment and the way the aftermath was handled is simply unacceptable and we will never stand for this.

• Review fromJason B

  Date: 11/01/2024

  1 star

  Jason B

  Date: 11/01/2024

  This year, we bought a couch and a fabric protection plan from them. We picked a couch we loved, had it customized, and waited eagerly for it. They called to say it was ready and would be delivered by the end of the week. I moved our old couch out the night before, but guess what? No delivery. The salesperson screwed up the schedule, delaying the delivery by almost a week. We were left without a couch in our small condo.After raising h*** at the store, the manager refunded us $250. That was the only decent part of this ordeal.When the couch finally arrived, it was a messdirt marks, scuffs, and even plastic screwed into parts of it. The liner on the ottoman was falling off, and one of the sectionals was missing the bracket to join it together. When we called the sales **** she nonchalantly said this happens all the time and basically told us not to expect perfection. Are you kidding me? I'm 45 and have bought several couches in my life without ever facing such shoddy service.I asked what they planned to do to fix this mess. She said she'd talk to her manager and get back to me, and we also scheduled a ***air tech and a cleaner. Surprise, surprisethe tech never showed up. This was after I took time off work to be there. When I called customer service again, I was told they couldnt fit us into the schedule.The sales *** called back to say they thought they'd done enough by giving us the $250 refund. That refund was for the initial screw-up, not for delivering a defective couch. We paid for a fabric protection plan, and they're acting like they're doing us a favor by sending someone to clean it.We love the couch and are keeping it, but Ill fix the issues myself because I refuse to deal with RC Willey again. Their incompetence and disregard for customer satisfaction are appalling. They might offer good prices, but it's at the expense of any semblance of good service or customer care.
  

  R.C. Willey Home Furnishings

  Date: 11/04/2024

  Hi *****! I apologize for the inconvenience and frustration you have experienced. You will need to call our Meridian store at ************ to speak with your salesperson or customer service if any other assistance is needed.

• Review fromAmy C

  Date: 10/19/2024

  1 star

  Amy C

  Date: 10/19/2024

  RC WIlley ripped us off by selling a defective mattress. Several years ago, I bought a ******* Medium Mattress Beautyrest Silver CA King at my ** *****, **** store. We paid $1,399, (they threw in the sheets, which are low quality and uncomfortable) the salesman told us, as we laid on the sample for about 15 seconds, that this medium 'high-quality mattress' was one of the best brands for back pain and should easily support my husband who's 6'3", 250 lbs, a former pro-football player who suffers from chronic neck, knee and back pain. The salesman told us everything we wanted to hear, just so they could move out the extra inventory of these flawed, poorly mass-manufactured mattresses with shallow low-density foams that result in lumps and sinkholes to the very bottom of the base within 30 days due to lower quality coils. I am 130 lbs, and within weeks, I sunk to the bottom of the mattress. We purchased the base for this brand, We tried to make the best of it, feeling foolish for trusting a reputable company, RC Willey, with whom we've done business for over 30 years. So we ended up putting pillows under the mattress to provide support. We invested in expensive mattress pads, bedding, and anything we could think of to get the mattress to even out and not result in us waking up in hip, neck, and back pain every morning. Here's what I've learned; Never do business with RC Willey again, don't buy discount or marked-down beds, even if they were considered high-quality in the past, do your homework, take your time, and pay for the best-rated bed you can find. Quality sleep is crucial to your overall health and quality of life.
  

  R.C. Willey Home Furnishings

  Date: 10/21/2024

  Hi Amy! I apologize for the frustration you have experienced. Our records show that you purchased the mattress as is, and all as is mattresses do not have any warranty. The salespeople are very clear on that when selling as is mattresses. I apologize, but there is nothing we can do for you.

• Review fromScott H

  Date: 09/21/2024

  1 star

  Scott H

  Date: 09/21/2024

  Will never purchase another item from RC Willey. They lost my purchases "in shipping." After I called and began questioning them, they delivered items, but two of the seven arrived damaged. The deliveries were also five weeks late. Different departments gave me conflicting stories.Very disappointed!
  

  R.C. Willey Home Furnishings

  Date: 09/23/2024

  Hi *****! I apologize for the inconvenience and frustration you have experienced. Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.

• Review fromGreg C

  Date: 09/05/2024

  1 star

  Greg C

  Date: 09/05/2024

  First of all I want to say I did not want to write this review as we have bought all our appliances and some furniture through RC Willey in ********, ID. We bought an ** refrigerator in 10/2018 with full 5 yr warranty and financed through them as well. The compressor on the fridge went out in August. I called and they said I was outside of the warranty although mentioned if I had financed it, it would have extended it one year (which I did) to cover it. After telling them I did finance then they claimed that is a new policy. So I buy a new fridge and let them know 5 years ago when they installed the fridge they cracked out brand new hard wood floor step and to please notate it so it doesnt cause any more damage on this install. Their customer service department said they notated it (didnt offer any additional support and that they would be careful with the new fridge install). This time they put down a blanket and protected the hard wood step although dented the wall in 3 spots (pic included) and scratch/dented our hard wood floor right next to were the fridge was slid sideways. Also on Saturday when we bought it I had asked RC Willey about the 7 yr warranty (1yr extension for purchasing the Blue Rewards membership and 1 additional year warranty for financing it with RC Willey) we were promised from the salesman, **** ******, on this new ***** fridge. When we asked for it in writing **** said they will take care of that at the ticket counter. Upon purchasing and asking the ticket counter they directed me to customer service to get it in writing by which they said they dont have anything in English but instead handed me a Spanish packet that after a Spanish speaking person read it doesnt say anything about the 2 year extension above the 5 year for this fridges parts and labor. Argggg! Did I just get bait and switched?!?!
  

  R.C. Willey Home Furnishings

  Date: 09/06/2024

  Hi ****! I apologize for the inconvenience and frustration you have experienced. To clarify a few things, Blue Rewards did not exist in 2018, so unfortunately, extended warranty extensions also did not exist. We unfortunately cannot do anything regarding damage from years ago, but we can assist you with anything from the most recent delivery. You will just need to call our Meridian store at ************ to get a claim submitted. I apologize that the store did not have any handouts about Blue Rewards on hand, but all of the information regarding Blue Rewards and its benefits can be found on our website here: *****************************************************************************

• Review fromJeremy D

  Date: 09/02/2024

  1 star

  Jeremy D

  Date: 09/02/2024

  BUYER BEWARE! RC Willey will NOT stand by their own Satisfaction Guarantee or policies and they will NOT do what they can to rectify the wrongs they have made. Hopefully this prevents another customer from experiencing the inconsiderate and disrespectful employees and Managers that work here.After purchasing two washers within a week that are both defective, it was confirmed that the initial washer still hadn't been refunded. The Appliances Manager - ******, tried telling us it was a credit card issue when in fact it was the incompetence of the employees for not fully initiating the refund in their system.Per the ongoing Labor Day sale, they overcharged us on the washer when we purchased it 3 days ago. To fix the situation, ****** offered a $50 discount on the same model of washer which shouldve already been applied when initially purchased. This means the discount he offered was $0 to rectify the issues. From there, the best he could do was a 10% discount to reimburse us for the troubles and experience. Yet another example of how this place will not stand by their own policies.Given ******* incompetence as a manager, the unsatisfactory experience the sales staff provides, and the lack of customer service, I will not buy anything at RC Willey moving forward and will adamantly advise anyone to steer clear of RC Willey for any purchases in the future.
  

  R.C. Willey Home Furnishings

  Date: 09/03/2024

  We are truly sorry to hear about your frustrating experience, ******. Your feedback is valuable to us, and we apologize for the challenges you faced. Please email us at ******************************************* with your order number, phone number, or account number and we would be happy to look into this further for you.

• Review fromBrianna S

  Date: 09/02/2024

  1 star

  Brianna S

  Date: 09/02/2024

  We purchased a new sectional back in February along with the 10 year fabric warranty. By March 30 the seams of the couch were separated. I filed online for them to come out, no dice. I called several times and finally got a hold of someone. It took a few weeks for them to come out and take a picture (which I already sent). They said I would need to wait 8-10 weeks for a replacement cushion. Here we are 6 months later and no update. We stopped into ********* RC willey and I asked at the counter about an update, they had none. I asked to speak with the manager and the clerk said they will just give you the same answer I said that was fine. The manager said we dont have any updates, but I have waited a year for a replacement, it just depends I asked if there was any timeframe for replacement in the contract and she said no. Discouraged and disappointed I said ok and started to walk away and she yelled you dont need to be rude about it!. I was quite taken aback being yelled at by the manager. I then spoke with a salesman who was quite kind and provided my the service departments direct phone number to hopefully find more answers and he informed me it should not have taken that long. We intended on buying a refrigerator there that day but I cant bring myself to spend anymore money at a place that treats their customers like that after the sale. They made their money and then are no longer interested.
  

  R.C. Willey Home Furnishings

  Date: 09/03/2024

  *******,Thank you for reaching out to us.We do apologize for the extended wait time on getting your replacement cushion covers.We submit the claim to the manufacturer and are at the mercy of their time frames of when the parts will be shipped to us.You can call the customer service team at ************ keep informed about any updates on your order.