We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Standard Optical Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Standard Optical Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Standard Optical Company has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for an eye exam and ordered contacts on 1/13/2024. I paid $264.26 for a 6 month supply of contacts and never received them. I went in to inquire after a month, 3 months, and 6 months and each time they informed me the contacts were on back order and they would contact me when my order was in. I attempted to go back again in December to find out the business has permanently closed, but after some research the company stated they would still provide the goods that had already been ordered and had a phone number to call. The phone number does not work and I have not been able to reach anyone since.

    • Initial Complaint

      Date:01/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered contacts from Standard Optical in February 2024 at the Lehi location valuing $221. They told me they were back ordered but they would let me know when the contacts arrived. I had to go into the store every month or so because they would never contact me with updates. Each time they told me my order should be arriving within a few weeks. In August 2024, still without my order that had been paid for, I shared frustration and interest in a refund. The employees assured me that my order would be arriving within a few weeks and to wait instead of getting a refund. The next time I went in to the store there was a notice on the door that they had gone out of business. No one contacted me about my order. No one let me know anything about the situation. No one will answer any attempts to contact them as their phone lines are all disconnected. I am now out $221 plus more as I had to pay for an additional eye exam to get access to a prescription since standard optical gave me no record of my prescription obtained through them. I also had to spend more money on contacts from another supplier. I am beyond frustrated and just want my money back for the contacts I never received.

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 6 months on contacts from Standard Optical. They told me repeatedly that they had ordered them and gave be excuses about "delays" or the orders would be filled after a "new company took over". I called repeatedly and stopped into the office. I never received my contacts or a refund for them and now all of their phone numbers including the corporate one say mailbox is full"

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some eye glasses from them and it took over 6 months to even get then and only had them for a month and they got damages and kept contacted them to get new ones cause they were warranty and paid alot of .money for then I called then over and over never git no call back or helped for over 7 months

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on august 18th 2024 I went into standard optical and attempted buy contacts. they took my money from FSA and my bank account and then never sent me my contacts. It is now November 27th and I have not received a single update on my order and the location I have purchased contacts from has shut down and will not take any of my calls or respond to emails.

    • Initial Complaint

      Date:11/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Glasses and contacts as well as pre paid for them. Store closed (Layton). Looking for my product. Story on KSL and number was given to contact and does not go through. We were told by owner that orders would be filled. Still no contact or message. At this ime I would like my product and or refund.

    • Initial Complaint

      Date:11/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased glasses in July, 2024 — they cost somewhere around $750. They said that the glasses would be ready in August. It’s now November. I cannot get ahold of any of the stores. And no one has contacted me. If they cannot provide the glasses, then I want my money back so that I can go and buy glasses elsewhere.

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered glasses for my daughter in April and they have not been delivered. I paid with my HSA account, so I would like my product or a refund.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 31st I purchased a pair of glasses I was told they were getting a new lab so it might take a week longer than normal. I waited 2 weeks past the time they gave me and called they gave me the run around. I called weekly and was given the run around each time. I need new glasses I want my glasses or a refund so I can go buy some. I've even called the number this site has for them and it either just rings and rings or I get a busy signal but no human.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Standard Optical regarding a significant delay and lack of communication in fulfilling my order for contact lenses. On July 15, 2024, I visited their South Jordan location for an eye exam and purchased a year's supply of contact lenses. I was assured that the contacts would arrive in about two weeks. However, despite multiple follow-ups, my order has not been fulfilled, and attempts to contact the store and headquarters have been unsuccessful. The store's voicemail is full, and recent investigations reveal the store is "temporarily" closed. This lack of service prevents me from obtaining my prescription, forcing me to consider paying out of pocket for another exam. I request the BBB's assistance in resolving this issue and ensuring I receive my prescription and a refund for the unfulfilled contact order.

    Standard Optical Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.