We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Standard Optical Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Standard Optical Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Standard Optical Company has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered glasses on April 5th and was promised 3-6 week for my glasses. At 8 weeks I started calling weekly for updates on my glasses. Every week I was given different excuses for why theyre delayed. Yesterday marks 14 weeks since I ordered them. I got no explanation and was told it would be the end of this month before I would get my glasses! My current glasses have since broken and are now taped together. I cant do my job without my glasses. I do not want a refund! I just want my glasses!

      Business Response

      Date: 07/14/2023

      *****,

       

      I do apologize for your delay. Your lenses are currently in production and we expect your order to be completed and to you next week.

       

      Kind regards,

      *******************************

      Customer Answer

      Date: 07/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband is incarcerated and was supposed to get his glasses through Standard optical in Bountiful UT. He has his appointment in Feb of 2022 and we have still not received them
      They were paid for by myself AND the US Marshal service and I'm supposed to get reimbursed fully!
      I have called multiple times to no avail! I called again today and was hung up on and I was lied to AGAIN about the glasses.
      I was PROMISED by the store manager, Karlie, that I would be sent a refund check at the end of May and I called today in regards to this and was hung up on
      My husband needs his glasses to see and has been without proper glasses since February 2022. This is causing him severe headaches as the glasses he has are the wrong script!
      The glasses are paid for by the Federal government and standard optical is refusing to send the glasses and refusing to give me my refund. I have been lied to and my money had been stolen and the business is stealing from the Federal government

    • Initial Complaint

      Date:06/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been to this business several times and they tell me three more weeks. They will not give me a refund because "the system is down". I payed over $100. I liked this business until now.

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided to purchase a pair of glasses with magnet sunglasses on March 18, 2023 (Order# *******) for a trip to Hawaii in May. The young woman who helped me was lacking in training. She never informed me my insurance was not accepted, did not know how to process Care Credit, and knew little about progressive lenses. I don't know her name because she couldn't even figure out how to put that on my printed receipt. This should have been a warning. It is now almost three months later and I have yet to get my glasses. No one informed me that I would be waiting this long. No one called me. I have had to call the store to find out what is going on. The first story I received was that there was supply chain issues with the lens coatings. That was for the first 2 months. I called again today and I am getting a story about how difficult it is to make progressive lenses. I have had progressive lenses made by another company twice with coatings and it only took a couple of weeks to receive my glasses. I am entirely unsatisfied with Standard Optical. I feel like I am getting a whole lot of BS from them. I will never purchase anything from this establishment again if I can help it. I just want my glasses before my prescription changes.

    • Initial Complaint

      Date:06/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on August 23, 2022 I went in for an eye exam to renew my contacts at the Harrisville, UT location. I was told there was a rebate if I ordered a year's supply of contacts so I went ahead and had them order a year's supply. The total was $300 which I am sure they have billed my insurance, I paid a total of $180.00. I was told they were about 6 weeks out. They gave me a sample pair to help me make it and was told to come get another if I needed. I have continued asking when they would be in and I kept getting the run around. As of today June 10, 2023 I have still not recieved my contacts. I have tried calling with no answer as to what's going on. I am at a loss and would like answers about what is going on. I have read other reviews about similar issues. They have taken my money back in August. I would like to get this resolved whether it's my contacts that I ordered or my money back. I am very disappointed in this company and the way they are handling everything. It's terrible because my vision insurance is only accepted here and I can't rely on them with my eyesight. This is such bullshit.

    • Initial Complaint

      Date:06/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an eye exam for contacts on the 17th day of March 2023. So did my wife. The same day we were given trial pairs of contacts and I gave them my glasses which were to be repaired under insurance provided by Standard Optical with in a few weeks at which time I was told I would get my glasses back with my new contacts. I havent had my glasses since the 17th of March and keep having to drive up every couple of weeks to get new trials. It is 110 miles one way and 220 round trip to my house. I just talked to the person at the store and they told me it will be another ***** days out its already been almost 90 days since I have had my progressive lenses which I would like to be able to use on my days off to read when I am not in the oil field truck I live in at work. Looking at the BBB complaints shows me that this was a problem before March and that in March when I was told it would only be a few weeks, that Standard Optical already knew they had a problem and they intentionally lied to get my business. I will be complaining to my insurance company aswell Seeing as how Standard Optical has already received the money for services not rendered in a timely or reasonable manner.

      Business Response

      Date: 06/20/2023

      I spoke with someone in the ************* house hold. His glasses are in production and should be completed in the next ***** business days.I let them know we will either mail them or he can pick them up if he is in the area. His contacts should also ship with our next shipment. I can be reached for further questions at ***************************************************************

       

      Thank you!

       

      *******************************

    • Initial Complaint

      Date:05/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for and ordered contact lenses in January 2023. I've had to reach out to Standard Optical twice since then to be told they still don't have them ready for me to pick up. I went into the store to talk with them about the wait and was given a trial pair of contacts that were a different prescription. I noticed it and told the receptionist and she said it was ok that it wouldn't be bad for my eyes. Now my prescription is out dated so I'll have to pay for another eye exam in order to get my contacts somewhere else. Frustrating and unprofessional.

    • Initial Complaint

      Date:04/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a pair of glasses on February 10, 2023.
      We called today April 21, 2023.
      They said that they didn't have the glasses and didn't know when they would be done.

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had eye exams and ordered glasses at the beginning of the year. We were told a couple of weeks to receive the glasses. I have been calling ever since and every time I get the same answer to wait longer and the that it should be 1-2 more weeks. I was told if I don't want to wait they could start a refund process. I don't want a refund. I would like our glasses. I would like someone to contact the location where the glasses are processed to confirm when the glasses will be processed. Then get confirmation once they ship and for them to monitor the tracking. Then I would like updates with the tracking number and this info so that I can pick them up when they come in. I feel like I've been getting little customer service and just getting told a repeat with not much effort being put into it. I shouldn't have to call constantly to get an update. Where we are now at 12 weeks I should have someone doing these steps for me. I don't want to have to go to a new doctor. This has been a very bad experience.

      Business Response

      Date: 04/20/2023

      *****,

       

      My name is Aundrea and I would like to work with you. You can call me directly or email me. The BluDefense you have selected is on back order in your RX and we are looking at 3-4 more weeks approx. We can change your lenses to just the Blu AR and have them next week. My email is *************************** or call ###-###-####.

       

      Thank you,

      Aundrea B*******

       

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a eye exam January 19,2023
      And had paid for that by insurance, then I paid in full 290 dollars for glasses and was told it would take two to three weeks, then a month went by called and was told the vendor was experiencing some delays so it would be a couple more weeks so two months went by I called again and same excuse, so I wait then finally 4,06,23 I got a text saying I could pick up my glasses so I go in try them on and blurry is all I see so I flipped the glasses backwards and looked through and surprised the vendor put the left lens in the right and the right in the left so now I was told they could send them back and have the fixed, I declined and asked for a refund on the glasses and terminate business with standard optical and Jake the sugar House manager said that want an option so I need help getting my money back or legal advice please

      Business Response

      Date: 04/20/2023

      We are sorry ******* experienced some issues. The challenge was that the AXIS which has to do with the patients astigmatism was off. The lenses were not backwards. The patient was refunded in full and I attached the notes and the return from our system.

    Standard Optical Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.