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Business Profile

Transportation

England Logistics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The communication between England Logistics and I started in 2023 and is continuing until today July 2025..

    England Logistics is imposing a $5,400 buyout fee for never using their service. For 2 years I was never in business to even factor any loads with them and unaware of this penalty. To charge a $5,400 fee to release my UCC Lien and refusing to re-add me as a client is very usuary.
    A senior level portfolio manager ***** ******** agreed to my claim and agreed to send over the release letter on June 16th, 2025 but a few days later their buyout team once again refused and I personally believe it is because my name is **** and they may have racial ignorance to why they are treating me this way.

    I have received 2 UCC Lien Release letters from previous Factoring companies in the past without penalty fees, This is the first time that a factoring company has imposed such a release fee.

    I am requesting that England Logistics remove the $5,400 penalty so that I can continue on with my business in order to take care of my family.

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    England Logistics has filed a non payment complaint against our company on a freight bill 08/30/24. They were paid 09/05/2024 via Direct deposit. To this date, they have not corrected and applied the payment and are falsely reporting a non payment against our company.

  • Initial Complaint

    Date:07/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22017130

    I am rejecting this response because:

    Sincerely,

    ******************* in the level of service I have received and can confidently say that they are the worst trucking/factoring company in the country. I am currently exploring legal action against England ******* Services Factoring and will be terminating my business relationship with them as soon as possible. I urge the Better Business Bureau to investigate this matter and hold England ******* Services Factoring accountable for their actions. Sincerely.

    Business Response

    Date: 07/25/2024

    Due to an ongoing investigation, we are not able to provide a response to this complaint at this time.

  • Initial Complaint

    Date:06/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings.i saw ECS reply about letter of release.i am coming back on issue again.i send ECS email on 01/29/2024 do not my contract because of I am not operating business anymore.My contract was ending on 04/21/2024.I reached back to ECS after contract date ending for give my reserve balance around $13k also release letter from them so I can do new startup.but they dont want to pay my refund which they are saying they charge me because of I break contract to not send them paperwork while I was not operating business.also they asking me more money to pay them for give me release letter.it doesnt make sense to hold anything from ECS because I was not operating.so I just want to know where I break contract? Why they charge me even I wait till contract end.what agreement saying  here if any business not operating and they still has to send invoice ? That is I am trying to understand and I asked ECS team.i am out of business since November 2023.how I send them invoice according to contract.i lost my all business now I was waiting to new startup and they bringing new things in that.I dont understand what things I done wrong from my end.i am already so much behind in my personal life and they not sending my release letter means they dont want me start my business.taking my $13k and also they want $3300 from me to give release letter.i just need to know what I break in contract.I mentioned already once I was dealing financial problems I didnt operate business.when I am not going to work how I will send paperwork to them ? I had not any money to run my trucks .I didnt see any contract which said to keep operating even you cant.how I can be blamed to break contract? I send them notice do not renew contract 85 days before my contract ending.

    until they dont give me release letter I cant get clear my invoice in futureI dont want to keep any factory serviceits been more than 1 month it effective on my family too because I am not doing anythingplease help me out from this situationThank you

    Business Response

    Date: 06/14/2024

    We have reviewed this client and his agreement.  The correspondence we had with the client from January 29, 2024 and May 17, ******************************** regard to England ******* Services (ECS) and the agreement in place with SP Logistics Service LLC.  While it is unfortunate that the client experienced a set back in his business, ECS simply enforced the agreement. 

    Business Response

    Date: 06/24/2024

    We have conducted another review of this client and his agreement. We found the correspondence with the client from January 29, 2024, and May 17, 2024, factual and correct regarding England ******* Services (ECS) and the agreement in place with SP Logistics Service LLC. While it is unfortunate that the client experienced a setback in his business, ECS simply enforced the agreement signed between the clients company and ECS. This was explained in communication during that timeframe. We have also provided the client with the balance to close the account and receive the letter of release.

  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their factoring service sent invoice to the wrong email then proceeded to ruin my freight brokers credit.

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this 2 separate complaints.

    I ask England NOT to renew Contract in a timely manner . on 6/29/23 I provided ENgland with Written notice of CANCELATION and NON RENEWAL. same day David S******* acknoledge that, and instructed me and my new factoring to reach out on 8/4/23 to **************************** . and everything will completed.

    today on 8/4/23 we did what we was told to do, to send a Buyout letter, but ENGLAND but they did not supply us with required Buyout agreement, . ENGLAND BREACHED THE CONTRACT.

    I need ENGLAND to sign buyout agreement and send it to me ASAP, My business solely relies on a cash flow, England HOLDS MY MONEY, they not releasing any cash and they not giving me letter of release, Legally that not right.

    Problem2: My customer ****** Paid to england for 2 loads. load # ******* for $ 1499 and load # ******* for $ 1600. Those load was NEVER FACTORED, they refused to factor, but ENgland Accept cash from my Customer, and holding it. they not giving me my money.

  • Initial Complaint

    Date:06/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    England Logistics Factoring department keeps sending invoices to the wrong company. They will then send the same invoice to us with the wrong information. Company name, invoice dates etc. These invoices do belong to us but refuse to update the information on their end.

    They except us to pay invoices that aren't labeled correctly. We have tried calling, emailing numerous times with no response back. When I try to get a manager involved, they don't let me speak to anybody.

  • Initial Complaint

    Date:03/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this email in regards of a follow up on the issue stated below. I have tried to reach out to you numerous times and have not received any call backs or resolutions on this issue. If we cannot resolve this, we will have to take further action as we arent getting any response from ECS.
    I am sending this email in regards of a discrepancy in book-keeping on England’s part. Numerous CAD invoices are being processed into the USD account as N/F and getting charged back on the CAD account. This is a major violation in our agreement. Please investigate this issue ASAP as this is heavily impacting us. I have attached both the USD and CAD reserve reports highlighting where the issue is presented. Please adjust all NF on USD account into the CAD account and do not deposit CAD cheques to USD account in the future. According to the agreement there is only a $1500 one-time reserve, but you are deducting an amount from every schedule into the reserve.

    Please investigate this issue ASAP as this is heavily impacting us.
    Thank You!

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE NEVER GOT PAID FOR A LOAD THAT WAS DONE.

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