Reviews
This profile includes reviews for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,892 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromElizabeth H.
Date: 08/12/2022
1 starElizabeth H.
Date: 08/12/2022
Got an "We owe you" for a spare key. Been 3 months now trying to reach them for this. Worked with ******* who quit responding to me and he told me directly "sounds like they are giving you the run around". Called last week told me we will give you a call so that we know we have the key. Beyond frustrating. I've been patient and have tried emailing ******* as well with no response. Can't get any help.Update their vendor for car key express- **** called me a b**** and hung up on me. Again had to reach out to the dealership demand a manager at this point & somehow after all of this they were able to get me the key fob same day. Not sure why this was so difficult. Would have taken a credit to not deal with this. I was polite and patient till the end when I had to say I would go to the division of consumer protection due to them not holding up their end. It seems they need to update their process to avoid. Vendor said I should have never been involved Ken garff said this is how they always do it but I was so confused the entire time and kept stating this as well with little to no help. ******* finally took care of it for me. Overall unpleasant experience.
Ken Garff
Date: 09/09/2022
*********, I want to apologize for the overall experience. I am the General Manager and this is not how we do business. I will pull ******* aside and have a discussion with him. Did you get your second Key Fob? Please call me with any questions or concerns, ************. Again, this is not how we do things and we have fallen short.Review fromThomas K.
Date: 08/08/2022
1 starThomas K.
Date: 08/08/2022
8/7/2022: I am very disappointed with my experience with @kengarffwvf Ken Garff ***** They played fast and loose with car prices and other details of making the sale. The biggest issue though is their MANDATORY charge of $995 for CarRX. This is a complete scam. Update 8/8/2022 on Ken Garff **** West Valley @kengarffwvf: ************************* called to discuss my concerns, and listened at first, but when I pressed him to detail the benefits of $995 CarRx charge, he said goodbye and hung up on me.Ken Garff
Date: 08/10/2022
We are disappointed to hear that you feel so strongly adverse to such a valuable tool as Car RX. We must not have elaborated into detail all that it has to offer. Our General Manager, ******************* will be in touch to discuss the situation and make things right.Thomas K.
Date: 08/16/2022
Update 8/16/2022 - Ken Garff **** West Valley has not made things right, as referenced in their previous comment.Thomas K.
Date: 08/24/2022
Update 8/18/2022: With respect to CarRX, Ken Garff Ford has made it right. I am grateful for their action on this.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.