Reviews

This profile includes reviews for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ken Garff

  111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

  
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  Honda Downtown

  64 E 900 S Salt Lake City, UT 84111-4415

  
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  Volvo Cars Salt Lake City

  525 S State St Salt Lake City, UT 84111-3521

  
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  Nissan Salt Lake City

  777 S West Temple Salt Lake City, UT 84101-2746

  
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  Honda Of Orem

  195 E University Pkwy Orem, UT 84058-7687

  

Review Details

• Review fromTaleitha M

  Date: 11/18/2022

  1 star
  This business and so called "service" is an absolute joke! Purchased our used truck on 9/14/22. Waited a week to take the truck home so they could perform required regular maintenance and service. At time of purchase the dashboard was cracked, but were told that a replacement was on back order. Picked the truck up a week after purchase. Upon getting it home, discovered the truck leaks oil and the front brakes squeak. Took the truck back a week later for them to work on it. They had the truck for over a week to "fix" it. Upon bringing it home, discovered the same problems exist. They replaced half the dashboard, but apparently weren't competent enough to order the whole dashboard. We took the truck to our trusted mechanic to have them diagnose the oil leak. They informed us that the Ken Garff Ford service technician stripped an important 6 inch bolt that holds the oil pan in place and did not replace it, but left it without a bolt. It caused a significant leaking problem that had we not stayed on top of putting oil into the truck, we could have lost our engine/transmission on our newly purchased vehicle. We provided them the video our mechanic took of the problem. Took the truck back to the dealership, they had it for another week. They had to take the transmission out to put the bolt in. Upon getting our truck back, we now have a noise when you go to accelerate after coming to a stop and the brakes still squeak. They claim they could not replicate the brake sound, which to us means they never drove it to check it because the squeak is always there. I was told the rest of the dash would be in by the end of Oct. They never called me about it. I called early Nov. and was informed it was in. Took the truck in, was told it would take 10 mins. Sat for a half hour to finally be informed they did not install the rest of the dash because they ordered the wrong color. Incompetent! Keep calling, cannot get answers, nor get someone to speak to me. "GM is supposed to call me..."

• Review fromJerome H

  Date: 11/15/2022

  1 star
  DO NOT BUY FROM THESE LIARS!!!!!
  In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment for Nov 1st to go down there for a test drive, assured the vehicle would be in stock, When I arrived I was informed that "Hyundai Logistics" had not delivered the car, but that it would be in on Thurs. Nov 3rd. Before I went down there for my 2pm Nov 3 appointment, I got a call saying the car had not arrived, suggesting an appointment for Sat 5 Nov., when they expected the arrival of the car. Unfortunately for me I arranged with my bank for a wire transfer on Nov 2 of $37,485 which was sent by my bank to theirs. Yet again they canceled my Sat 5 Nov. appointment, saying the car had not arrived, and they said it should be in within a day or two. We reset an appointment for Tues Nov 8 for me to pick up my new car. And yet again, not yet available. As a result of their inability to give me an arrival date for my already paid for car, I drove down to the dealership at 2pm that day (Tu Nov 8) to cancel my order and request the return of my payment of $37,485, either through check at that time, or return wire transfer. I waited over two hours until I was told that the comptroller, Kimberley Deraso, could not issue me a check, and that a wire transfer back into my account would be initiated on Nov 9. That afternoon Nov 8, Paul ******, Sales Manager, could not guarantee me a date of delivery for my car, so I told him no, I want my money back. I asked for proof of the wire transfer and I was told that the comptroller had left for the day, and that it would be done Wed Nov 9. I left with a Big Star Hyundai "We Owe" statement dated Nov 8 signed by a Financial Team member named Luis ******. I finally received a wire transfer to my account for $37,435, $50 SHORT. GM Scott ********* said if I wanted my $50, I should come down and try and take it from him. Very professional ******* ********

• Review fromDaphne M.

  Date: 10/13/2022

  1 star

  Daphne M.

  Date: 10/13/2022

  We bought two cars on 7/29/22. Today is 10/13/22 and the business after several contacts refuse to call us back on why our paperwork hasn't been sent over to our accessors office so we can transfer our plates and register our new cars. GM, finance, title dept and Mgr will NOT return our calls. Sales person was great on the car sales but beyond that it's a total joke to deal with this dealership and this is our 3rd car in 2 yrs. Do better KEN GARFF!!!
  

  Ken Garff

  Date: 10/14/2022

  Katie, the title clerk has reached out and taken care of the customer.

• Review fromRob P

  Date: 10/12/2022

  5 stars
  We Love The Service Department!
  My wife and I, along with our beloved dog, were traveling from Clovis, CA to Mesa, AZ a couple weeks ago. The fuel pump failed on our Honda CR-V and we were stranded off I-10 in the desert near Cathedral City. It took multiple phone calls and several hours to get AAA to send out a tow truck. A truly horrible experience. However, we were fortunate enough to be hooked up with Service Advisor Edwin G*******. The tow truck arrived at the dealership late in the afternoon on a Friday. Edwin and his service team had the problem identified before five o’clock. He knew what parts we needed, that they were not in inventory and that he couldn’t get the parts until late Tuesday or Wednesday. They were able to rent a car to us and Sierra did the paperwork and made the process painless to us.
  The next morning (we had to overnight in Cathedral City) I received a phone call from Edwin at 7:30 am (Saturday). He had been able to get the parts and he understood our situation. He said he could have the car ready to go by 11:00 am. It was and we were on our way with only an overnight delay.
  I would never expected this level of service. Edwin and the entire staff at Honda of the Desert went out of their way to get our Honda fixed as soon as possible with as little paperwork and bother as possible.
  My wife and I highly recommend the service department and Edwin G******* in particular. This turned out to be a wonderful, stress relieving, experience.

• Review fromWina T

  Date: 10/09/2022

  1 star
  The Long Beach Honda car dealership has no integrity. The financial person (****) was not honest, and straight lied about Theft protection. They shouldn't treat a customer wrongly because you don't know what the customer has been through. I am a single mom and I have had a life full of hardship. I went there after work from 3 pm to **** pm. God is my witness, they went back and forth with the deal and didn't provide any hard copy to review the contract. It sounded like everything was an electronic process now, even though when they said electronic they didn't give me a chance to review the contract. He scrolled on the giant screen on the table and he said sign here, signed here and so on. When I said I didn't want Theft protection he said "NOT NEGOTIABLE". Since there is no hard copy I couldn't review it until I printed it at home and it actually stated "OPTIONAL". I was very tired and I wanted to go home. Their action caused distress in my life, because my monthly payment is very high and out of my budget. I want to cancel the Theft protection because that will lower my monthly payment. Any amount $10, $20, $50, $100 lower are worthy for me. I know many people are watching and want to know how this company will take responsibility and restore their reputation in treating
  their customer fair and respectfully.

• Review fromHenry T

  Date: 09/23/2022

  1 star
  I went to buy a used vehicle they advertised on *** for $33K. After wasting my time test driving, they told me in order to buy the car I had to pay a $6K "Market Adjustment Fee", and 5K because they detailed the vehicle and "ceramic coated it". Ceramic coating is more expensive than regular polish, and takes more work to put on... but 5K. They said I would have to pay 44K for the car they advertised for 33K. Wasted my time! Buyer Beware. There are companies our there that do not do such underhanded sales techniques and false advertising.

• Review fromRyan M.

  Date: 09/20/2022

  1 star
  Agree with other reviews, not transparent with prices, price ***** when you are ready to buy the vehicle, marking them up $10k for their greed. Then will not stick by their vehicles after you drive them off the lot, will not help you with warranty claims and the rudest sales manager I have ever come across. I had an issue where it more than likely is faulty parts or something not completed at the factory. He berated me in the parking lot in front of my family, that it was damage done by an impact, mind you there is ZERO damage, not the smallest scuff. The issue was a bumper panel that is loose and is most likely a broken bumper clip inside the bumper and 3 rivets missing in the wheel well cover. He claims that there was a large enough impact that it broke the bumper clip and popped out the 3 wheel well rivets flawlessly, without ANY external damage. Would not even consider that it is faulty, would not submit a warranty claim for The manufacturer to decide. This is the second issue I had with them trying to get them to do a warranty claim. I dont have enough room here to describe that one, but ultimately ended up with me having to contact the manufacturer for them to call the dealership and make them address it. Absolutely terrible customer service, no such thing as a customer to them.

• Review fromEdward D

  Date: 09/08/2022

  1 star
  On July 12 2022. I purchased a 2019 RAV4 it’s been now 59 days since I purchased the vehicle. The temporary tag that was given is going to expire this Friday September 9 2022. Your customer service team lacks on updating, information support and customer service. I am not pleased with how this situation is being handled. Especially with the tittle department and the sale manager who has been untruthful. I can never get call a back. Or as much speak with the sale manager for information. By far the worst car dealership I ever dealt with!!!

• Review fromClaudia P.

  Date: 09/01/2022

  1 star
  Got a missed call from Ken garff. So I call back to see what's going on with my car. The woman I kept getting a hold of said the lady handing me and my car is out of office and she transferred my call 3 times. Didn't offer to help me and the third time she transferred me she didn't even tell me she was going to do so. She asked for my number and once I gave it she transferred me without a word. I got a hold of her once more and asked for her name and she kept saying over and over she's just a cashier. She sounded like a child. I am being helped by another lady now but I believe the cashier who wouldn't give her name out was ****** and I need some kind of disciplinary action to happen because that was not okay.

• Review fromJerry A

  Date: 08/20/2022

  1 star

  Jerry A

  Date: 08/20/2022

  Be aware of Big Star Honda!
  I called in yesterday about a ******** advertisement for a 2022 Honda Civic for $100 under MSRP. The salesman sent me an email confirming they had it and discussed financing options. I was passed to another salesperson many hours later that said there is a $5,000 mark up due to the market. I thought this was deceptive and spoke with Manager ***** **** who felt nothing wrong in the deception and false advertising and went as far as saying this is America and they can print or say what they want. This type of deception in advertising behavior seems to be why we have the Deceptive Trade Act but so many are doing it and getting away with it.
  

  Ken Garff

  Date: 09/09/2022

  Good day,
  I apologize for any confusion regarding items listed on third-party sites. Since this was brought to my attention we have confirmed the proper disclosures were attached to the VDP pages of our inventory as explained by the management team. If you would like to continue your purchase we will gladly discuss all pricing and dealer-installed accessories on in-stock units. You are also able to pre-order any available inventory without any accessories being installed.