Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Skyfine USA, LLC has 5 locations, listed below.

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  Skyfine USA, LLC

  547 W 9460 S Sandy, UT 84070-2511

• 

  SkyFine USA

  2021 S Eastwood Ave Ste C Santa Ana, CA 92705-5201

• 

  Skyfine USA, LLC

  10421 S Jordan Gtwy Ste 101 South Jordan, UT 84095-3901

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  SkyFine USA LLC

  2711 E Sahara Ave Las Vegas, NV 89104-4119

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  Skyfine USA, LLC

  138 E 12300 S PMB C124 Draper, UT 84020-7976

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a previous complaint with BBB from this same company. Nothing has been done or resolved. They took so much money out of my bank account without permission and caused me countless hardships when trying to pay my bills at times having their device. I think that something will come of this one day them being held responsible but no that is not the case. Instead I get a phone call today and pit of no where this company has a creditor telling me I owe the 5,000 more dollars. When is enough enough. I will not pay then a single cent I will live on the streets before ever agreeing to give them another dime of my hard earned money. Please please please for the love of god put a stop to this company and its illegal ways of operating. This is so insane these people are not in federal prison for the amount of money they have gotten away with taking over the years of being not only skyfine USA but as A1 as well. Please do not allow these crooks to continue to rip good honest people off that have made a mistake.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey Skyfine USA scammers... I'm messaging you because I have been seeing that you guys are trying to run more fraudulent violations and extort more money from me and my family. You guys drained my account all due to a IUD that was not working. Faulty equipment that every time I got on the phone to talk to ********* ***** or ***** they would tell me. "Looks like you just had your car in for a calibration and they checked the device out then and everything is working the way it should". Even after sending your tech **** videos of the issue. Stop trying to scam me even more. I lost my job because my car was locked out because the faulty equipment ez tune installed in my car. You guys forced me to sign a bunch of stuff that I didn't agree too but was under mental duress.
  
  ***** saw the videos I've been taking since December and took my device out and sent the paper work to the DMV. This was after installing a brand new device the Saturday before I got it removed. Said to me this is not right and that he is going to call the Accounting boss lady ****** and tell Skyfine to stop scamming me and that it's passed due to get removed. I've spent so much time and energy and grief and living in my car because I couldn't afford rent because you guys stole all my money. You guys are
  shady full of greed and need to be shut down, pulled off the approved list of companies. I'll figure out a way to take you down. Messed with the wrong Veteran because I fight for whats right and nobody should have to deal with disrespectful representatives *Nethanial.
  
  Leave us alone. You've caused hardship for someone already not in a good position for the last 2 years and it needs to stop. My dad had to help me with the final removal cost because I got so many fraud violations that I spent close to a thousand dollars in one month.
  
  Send this up the chain. I Would love to speak to ****** if she isn't too much of a coward. Leaving all the dirty work to her minions (*********, ***** , ****** *****)

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10th I contacted Skyfine via their app which they insist is the only way to schedule a removal for removal of my device. 2 days later my request disappeared. On April 14th I tried to schedule another removal and two days later this request disappeared. On April 18th I reached out to the company and they told me to schedule an appointment again through the app. Once again 3 days later my request disappeared. I called the company again on April 21 and they said I had to pay a final invoice first. They sent me an invoice for highly increased fees totaling over $900 with an invoice showing the status of Voided. They also state the invoice must be paid by check or money order mailed to an out of state address, even though all fees to date have used on my credit card. Considering the turmoil I have had with them and their F rating I have little faith after sending payment in cash out of state that my requests will be honored. I'm willing to make payment at removal but their reputation and continued effort to ignore customers can not be understated.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an *** installed with this company last year, and it has been nothing short of a nightmare. First, at the installation appointment, the technician forged my signature on the contract. I never had the chance to read or sign it myself. Then, the company charged me outrageous fees, which were never disclosed upfront. On top of that, the staff has been consistently rude and unhelpful.When I informed them that I never signed the contract, I demanded proof of my signature. They sent it, and its absolutely NOT mine! I asked for the device to be removed, yet they refused, despite the *** informing them multiple times that they could remove it. Instead, they wanted to extort me with additional charges before they would allow me to remove it.If that wasnt enough, this company swapped out my first IID for a new one, claiming the original device was damaged. That claim was completely falsethere was nothing wrong with it.This companys practices are completely unacceptable. I demand to be compensated for the absurd fees they charged me under a contract I never signed!

  Business Response

  Date: 03/06/2025

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and appreciate the opportunity to address your experience with our company.
  We understand your frustration and would like to clarify a few key points regarding your concerns:
  Contract ********************** follows strict protocols regarding documentation and customer agreements. Upon review of your file, we have verified that a signed agreement is on record. 
  Fees & Charges We strive to be transparent about all costs associated with our services. All fees, including those related to installation, monthly monitoring, and any necessary equipment replacements, are outlined in the contract provided at the time of installation. If there was any misunderstanding, we would be happy to provide further clarification.
  Device Replacement Interlock devices are subject to routine inspections, and replacements may be required if a unit is determined to be damaged. Our technicians follow strict guidelines in evaluating and replacing devices only when necessary. We would be happy to review the details of your case to provide further insight.
  Removal Requests We comply with all state and *** regulations regarding the removal of interlock devices. If there was any confusion regarding your eligibility for removal, we sincerely apologize for any inconvenience. We encourage you to contact our office directly so we can review your case and work toward a resolution.
  Our goal is to provide reliable service while ensuring compliance with state regulations. We would like the opportunity to work with you to resolve these concerns in a fair and professional manner. Please contact our customer service team at ************************************** so we can discuss this matter further.
  

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has a metering device in her car and they are saying she's always misblowing and charging $55 whenever they want. I drive the car too and they are even saying there are missblows on times where I drive. The device beeps we ouch a button and blow we never ever miss a blow the beeps are to dang loud to ignore. They charge $150 for a lockout code whenever they want saying power has been cut to the device or a dirty test when that's impossible to do while you're already driving a car you had to clean test to start with. Then they say or it could be from a misblow. But they already charge us for bogus mis blows it's all a scam not to mention the customer service is always unreachable unless you pay money to them they are charging us unfairly and wrongfully we have paid thousands of fees due to mis blows and we have never had any. They charge whatever they want whenever they want and it's just ripping us off there is a class action lawsuit against them already and they are just horrible. Not to mention they can charge whatever they want to remove the device. And your account has to be at zero before they do it so they will hit you with more missed blows or fraudulent charges so you can't get the money up to get the device out of your car. To keep charging money they are liars and thieves and the state of Utah hasn't looked into this fraudulent company at all but the DOL says that's who we have to go through because it's the only company like it in the area. They are a complete scam

  Business Response

  Date: 01/31/2025

  Thank you for your feedback regarding your wife's contract with A1 Interlock. We understand that you would like these concerns addressed. Please have her contact ###-###-#### Ext 3 and a support staff member will be happy to help both of you resolve this matter.
  
  

• Initial Complaint

  Date:01/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Skyfine USA for fraudulent and unethical practices. My experience with the company has caused significant financial and emotional distress due to their defective equipment, unauthorized charges, and contract breaches.Skyfine USA provided me with an ignition interlock system that was defective and never worked properly during the 30 days I had it. Despite my repeated efforts to get the equipment repaired or replaced, the company refused to address the issue. When they failed to fix the system, I received permission from the *** to have the device removed by an authorized agent, A1 Interlock, and returned it as instructed.Although I paid all charges up to the date of removal, including many erroneous fees, Skyfine USA falsely claimed I owe over $8,000. They also withdrew more than $500 from my bank account within 24 hours without authorization, leaving my account in the negative and causing me to miss rent payments.Skyfine USAs actions have resulted in this erroneous debt being sent to collections, damaging my credit. The company has failed to fulfill its contractual obligations, including repairing their faulty equipment or handling its removal appropriately.I have reported this matter to the ************************ (***) and consulted an attorney to explore my legal rights. I request that the BBB investigate Skyfine USA for their deceptive and harmful practices.Thank you for your attention to this matter. I am available to provide further documentation if needed.

  Business Response

  Date: 01/30/2025

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 6th at 3pm and second call 3:41pm
  
  I explained to the sales rep I needed the device for 4 months. They put my lease of this unit for 12 months. I'm close to removal of this device and the customer service rep informed me I need to pay $500 for removal and pay the remaining 8 months of service when its not required per my original conversation with Andrew. I also have this a text message. He also explained to me removal would be $100. I called customer service and spoke to Alex which wasnt helpful. I asked for a supervisor, he informed me he was the supervisor. I ended call and called back 15min later and the same voice picked up(Alex) and said his name was Nathaniel and Alex clocked out 15min ago. I asked for his supervisor and he told me Cindy. He then made a statement in another language. I asked are you speaking in Spanish and he said no French. I asked for a contact number or extension and he said he can't give out this information. I requested to have this device removed on January 30th and just received confirmation in March 2025. I've left a message and used the app to request a supervisor with no response. If you research on Yelp there are many complaints of similar situations and I believe this company knows people have to use these services and they take full advantage knowing we need our driver license back.

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed an IID per court order in February 2024 through June 2024. For the past two months, past the service contract period, I have been attempting to schedule removal of the device. All court requirements and DMV restrictions are satisfied and the company continues to charge for unexplained services resulting in approximately $200+ per month. The device drains my car battery requiring additional charges for recalibrating the device. I was charged for a remote start code of $75 that expired because I was never contacted by the company to use it. I have filed complaints with the company, sent emails and remained on hold in excess of 90 minutes.
  
  I JUST WANT THE DEVICE REMOVED FROM MY VEHICLE.

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skyfine us has many hidden fees and the lease agreement is very confusing I had contacted member services and the service I received has been very poor at explaining as to why I am being charged. I am only supposed to be charged $78 a month but due to many hidden fees, I am being charged almost $300 a month, it is very frustrating and when I looked online, I see that there is an ongoing lawsuit against the company. This company has been taking advantage of people trying to do the right thing. I am being charged an additional $45 and a $75 payment each month because I get paid later in the day and they try to charge me early in the morning, I had explained this to them several times and they keep charging me in the morning. This is very frustrating and honestly, I cannot keep affording to pay this amount.

  Business Response

  Date: 09/26/2024

  All fees associated with this client's account are included in the lease agreement which was signed at the time of install. He also spoke with representatives via the phone about this issue twice yesterday alone, as well as once earlier this month when the August monthly charges declined on August 25. He is upset about a $35 declined payment fee that applies when his automated monthly charges are declined for any reason. Further a $75 lockout fee applies for each monthly lease that is not paid through the autopay process. In each of the two months this has occurred, we waived that $75 lockout fee as a courtesy. To assist him in resolving this issue, we've suggested using a credit card instead of his debit card, so that if the bank delays deposit of his funds, it doesn't affect his payments, or putting money aside from his prior paycheck to cover the charges that will be attempted on the 25th of every month. It is a static monthly fee, based on the date of the Ignition Interlock Device installed into his vehicle, and that payment date cannot be changed. We urge him to plan ahead so that his payments on the 25th of every month are processed through autopay successfully, so that he can avoid any additional fees.

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to enter lock devices installed in our vehicles approximately three months ago with no directions no instructions we keep getting lights that blink and go off. Our cars been locked down. Weve had to have it towed. Weve called Aaa twice in the last month when we finally do get a hold of somebody, they are rude and do not answer the questions and explain whats going on. Ive been charged approximately $1000 in fees that they cant or wont explain and I have no idea how to stop getting these charged trying to get it removed out of one of my vehicles now and theyre playing games, they are stealing money from my credit card or shut my vehicles down also, the equipment has destroyed my battery. Aaa can vouch that many other people go through the same issues while Im at the shop two other people were there with their vehicles complaining about this company as well.

  Business Response

  Date: 09/26/2024

  The two interlock devices were installed into two separate vehicles on July 9 & 10, and at the time of install, the clients were provided with a copy of the lease agreement which they signed, stating they read and agreed to the terms of service. Included in those terms are the SkyfineUSA app, which includes all of the tutorials and training videos teaching them how to use the device. In particular, the state requirement for scheduled maintenance on the device every 60 days. They missed their scheduled appointments on September 10, which resulted in the device locking out on or after September 16, This required purchasing an Override Code for each vehicle, so that they could continue driving temporarily to bring the vehicle in for service, which they eventually did on September 23. The only other charges on the account, aside from monthly lease rates, are for the violations they have had on the devices. Those violations are provided with a date and time stamp showing when the violations occurred.
  As for their comment about being rude and not answering questions, they have repeatedly called the sales line for questions and have been reminded multiple times what number to call and extension to use to speak to the billing department instead. The sales representatives are only for potential new leases and don't have access to the accounts of existing clients. This is why they have been asked multiple times to call the correct department, as the sales representatives physically can not help with any account questions. They have also been provided an email address and text line that they can use, in addition to the phone line for customer support/billing. 
  All charges on their account are accurate and if they would contact the billing department, we would be happy to walk them through the invoices, which they can view via the emails and texts we have sent, as well as within the app itself.