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Business Profile

Interlock Devices

Skyfine USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

This business has 1 alert

Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyfine USA, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted on the phone a price of $150 to install and a monthly lease of $49/mo. When I got to the appointment no one was there and the technician was late. They made me fill a contract and information on a tablet that took my social security, phone address, bank card information and more. 3 weeks after having the breathalyzer installed it stopped working. All of the costs of services are hidden. It cost $250 to reset it and other fines. After it was reset, fines totaling $400 were charged to my account without warning. I went to my bank to dispute these charges and they issued me a new card. Even though the charges were paid for in full, they then sent me a bill for those same charges to be paid again plus a fee for trying to dispute them- over twice the amount of the original charges. About $1200. They send the same bills twice and expect both the original bills plus the duplicate bills with added fees to be paid. The contract states that a card must be on file and may be charged at any time and if not it is another violation. - they state that all invoices must be paid in full prior to the removal of the device plus an unspecified amount for removing it. The contract I signed upon reading through it is written in order to charge money and bind “customers” without an options. The customer support is non-existent, the devices are built to fail- whether one is using alcohol or not, and the costs advertised for the service are blatantly deceptive and inaccurate. In the likely event the device stops working, one is likely to miss on work and family commitments while incurring more fines. It is a business designed to take advantage of people who are trying to get back on their feet and complete legal obligations.

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all, I was not fully informed on what could effect my interlock device so when my vehicle's battery died they device locked me out and I had to pay $177 fee as well as tow my vehicle to the shop to get it calibrated which was $79 for the tow and $85 for the calibration, after the company had told me I would not be charged for this. Over the next two weeks I continued to have issues with the device where it would not complete my reading properly. I would blow a 0.0000% and the device would continue to beep and have flashing lights. The company then said I had to do a "remote download" for $155. A couple days later, the device read as an "error blow" followed by a correct blow with 0.0000% but because it ran an error, the device began flashing lights and continuing to beep after every time I'd blow into it. The company then said I would have to pay $112 to "reactivate" my account due to the "error blow" as well as pay another &150 for another remote download. When I asked why there was a violation even though I blew 0.0000% the company said that the error still reads as a violation. They refuse to check if the device is faulty and said I had three days to pay the fees to be locked out and unable to drive my vehicle. When I asked to speak to a manager they said I would have to pay the $112 first to bring my account current, and refused. When I asked to have them remove the device so I could change companies they said that I would have to pay the $112 to bring the account current, and then I could get a quote on the possible cost to remove the device. I have had nothing but issues with this company and device since having it installed, they have drained my bank account on two occasions,leaving me without money to live on. I just want the device removed and to prevent any further charges from being placed against me.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an interlock device from this company. I had a contract for 183 days. I could get it removed after that. I called the company to make an appointment to remove it multiple times and the company hung up on me multiple times. It has been 188 days and they are refusing to remove my interlock device.

    • Initial Complaint

      Date:07/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money is being taken when they see fit without permission, No phone number to talk to a person, My breathalyzer is not working and no one is helping me out, I'm missing work because they won't communicate with me

    • Initial Complaint

      Date:07/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5th 2024, exactly 2 weeks prior to my appointment skyfying decided to cancel and reschedule against my knowledge letting me know through text.
      I'm disabled and I live out of state where I need to use Sky fine and they have been rescheduling my appointments without my knowledge at least three or four times for this one series of calibrations, this isn't the first time they've done this however now you can't get a hold of anybody on the phone so God forbid they reschedule your appointment because they say they have to and you can't make it because no one's going to answer to help you. These people do not care about your legal rights they only care about your money. This company is an absolute fraud scheme.

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 31, 2024
      The amount charged to install device.
      Never sent me a contract until I asked for one weeks later.
      Charges taking out of my account that I was unaware of.

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Skyfine install their interlock device in my vehicle since March of 2024. Worst decision I have made in my life, their device is faulty and always needs to be serviced beforehand which they charge you a early service fee for. They keep taking money every chance they get out of my account without my knowledge. The device discharge my battery to the point it voided ny warranty with AAA. I purchased a new battery for my vehicle still drains it daily. AAA lives at my residence at this point. The people in customer service are rude and arrogant. They refused to give me a service call because of the wrongly charged fees on my account that I refused to pay and disputed with ny bank. I had to replace 3 different bank cards due to them try to charge me unnecessarily. Now I am being lockout of my vehicle in a day due to them preventing me to get the faulty device serviced. And they charged a lockout fee for that as well. I see this company has a class action lawsuit last year they never addressed. They need to be stopped and shutdown. This is unethical and something has to be done! ASAP

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Promised a pocket breath tester with the monthly Interlock device when being installed. Did not receive at time of installation. Was told one would be mailed and never received. Unable to contact by phone as no answer.

    • Initial Complaint

      Date:06/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was never told the days I had to pay. I’ve had to pay so many fees. I’ve paid a fee because my bank denied the transaction they asked me to verify and authorize the transaction. I said yes I called skyfine it impossible to get a hold of them already. Luckily I did get a hold of them in like 5 mins. I told them that I want to make the payment for the amount they were charging. I got told that I’m late and have to pay a fee. I’m like wait what. I called you 10 mins after there transaction. And how am I late if I’m paying the same day. Again it couldn’t have been more than 30 mins from them charging me and then receiving their money. I’ve tried to contact and 99.9 percent of the time it takes hours. I’ve asked multiple people in their company to let me know the days they would be changing me for my reference. I never got a date until recently. I asked because I have to pay for late fees. They charge you for the app yet the app doesn’t give any information. All the app is for is to reset your device. The point is they don’t communicate, they told me the information is in my lease. I asked them can you tell me how to access it on the app. I got hung up on all they want is our money. They don’t care about us trying to right our wrongs. Today while writing this I was on hold for over 2 hrs. The first phone call 45 mins. The second 20 mins. My third phone was about another 45 mins. They tell us to text a number for faster service. I never received an answer. When I did receive one previously it it was just as long as someone answering the phone. Skyfine is so unprofessional it’s sad. Also I’ll end on this, do not I repeat do not let the recruiter manipulate you in to joining them. Also if anyone in the company that cares about your situation it it’s the recruiter. But once you’re in you never hear or deal with that person again.

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for issues that are not my fault. Their equipment is defective and they are charging unrelated processing fees. They are charging late fees when it is not late. Hold time to talk to them is over an hour. I am trying to get all invoices and they refuse or hang up. If I don't pay them, I cannot drive to work. They are crooks.

    Skyfine USA, LLC is NOT a BBB Accredited Business.

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