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Business Profile

Interlock Devices

Skyfine USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

This business has 1 alert

Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyfine USA, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a credit card decline fee of $35 on over 15 invoices. My credit card company ensures me that they are not declining the charges. SkyFine continually makes erroneous charges to my credit card for this decline fee and refuses to refund it.

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numerous customer service and charging issues with this company. My card was charged numerous times for the same service that I was told was denied 3 previous times. When I called to be helped with the service i was told multiple occasions it was my fault. When I asked for a supervisor of any kind to file a grievance. I was told i would be put on a list and hung up on. None of the money has been returned. I've contacted my bank. For the money. I can take care of that on my end if it doesn't go correctly. But I told them the device had to be taken out. They refused. Now I'm stuck in a dilemma I have a device stuck in my truck with a company that refuses to take it out or even let me speak to a supervisor.

      Business Response

      Date: 06/10/2023

      Thank you for your feedback.  We are sorry you feel this way.  Please give us a call to discuss this matter further in a professional manner.  Thank you!

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skyfine lied and misinformed me that their device was compatible with my vehicle, Tesla Model 3. After install, the first day I had issues. The first day I had a service light on the device. I was told this was because of a missed blow, which was inaccurate. They charge you $160 to reset the device on top of a recall fee. I also had to request a unlock code via the app. The first few attempts it was giving me an error message, something about payment couldn't be processed and to call customer service. I attempted requesting the code a few more times getting the same error message, not realizing it was actually charging me each time. Each unlock code is $52, and they refused to refund me. Overall this company managed to get over $2,000 out of me for a device I only used for 2 weeks. I had it uninstalled dues to many issues it caused me.

      Business Response

      Date: 05/15/2023

      Thank you for your feedback.  We are sorry you feel this way.  Please give us a call to discuss this matter further.  

    • Initial Complaint

      Date:04/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged three times and when I went to dispute the charges they charged me again. Not to mention when I asked for a manager they hung up on me. My bank account is over drawn now and Im starving. Please look into this scam.Thanks ***************************

      Business Response

      Date: 05/07/2023

      You were charged a monthly gas fee because your receive mobile service.  The transaction you disputed was valid.  The transaction has occurred once a month since you had the breathalyzer installed in your vehicle. If you would like to discuss this further with a supervisor, please feel free to give ** a call.  After further review of the call records, nobody hung up on you.  Thank you 

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have a few transactional issues that i was backed into a corner to pay them otherwise i ran the risk of my service being in “noncompliance” and losing my drivers license. most recent was a charge for $1800 for a “damaged device”. 03/24/2023. the device was brand new, still has the plastic covering on it. my car broke down so it hasn’t been in driving condition making it impossible to damage the device seeing as it wasn’t used. i called to ask about the charge and was given contradictory answers but was told i might as well just set up a payment plan because i would “have to pay it”. it was stated a supervisor would reach out to me but never has. adding a documentation from my notes on a prior issue i had with them over faulty device and false charges. i’ve also had them with drawl money from my bank account only to claim it was declined and then charged a “declined payment fee” a few times. one particular time an employee, scott leveled with me and said it was incorrect but because of the way their system works he could only offer $75 refund if i left a 5 star google review.

      Business Response

      Date: 03/29/2023

      Thank you for your feedback.  Please give us a call to discuss this further.  Thank you

    • Initial Complaint

      Date:03/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Storing Credit Card information and making charges without written legal consent from card owner. Invoice #*****

      Business Response

      Date: 03/29/2023

      The equipment that was leased to you was badly damaged.  We value your feedback.  Please give us a call to discuss this further.  Thank you

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I’ve been with this with them as of Jan I believe and it’s ridiculous how many fees I’ve been charged for supposedly failed test which is a lie because the car been parked in my drive way since the install I’ve paid them in just 3 months 1200 dollar for not at once but on going and today I was supposed to get services and another software download fee came up for 190 with I don’t understand why if they made me download that software and idk how I failed if I didn’t even use that car once since the installed I’m sorry but I believe they just have there system sent up to fail test and charge u 54 dollar a week for a failed test u probably never failed in the first place coming from a person that hasn’t drive the car once and I think this company should be taken down so there are no more people being scam also I told them about me write a report to the bar and they said good luck just like the rest of the people who wrote they report your still gonna have to pay us also told me he will reach out to my probation officer which I don’t have this is for dmv only but just goes to show how low of a company they really are

      Business Response

      Date: 03/29/2023

      We hear your concerns and are happy to explain everything in detail.  Please give us a call.  You received 7 refused retests, a violation lockout, and an early service recall.  Everything is clearly listed in the contract you signed.  In the future please get your state ordered breathalyzer serviced per the state requirements and please take every test the device asks for.  Thank you!

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skyfine tried charging my card $207.00 stating they just received my device today 3/9/23 and it was damaged. It was taken out Dec 22,2022 and the company who did the calibration twice stated it looks brand new and nothing is wrong with it and pictures were taken so they said if they trying charge you they are lying. This company is a scam and should not be charging people unlawfully when they will not provide proof of anything. They threatened me if I didn’t pay they were taking me to court. Fresno power motor sport will vouch for me the device is not damaged

      Business Response

      Date: 03/29/2023

      The device cable that connects to the handset was badly damaged.  The entire connection was completely broken.  We are happy to go over this with you in detail.  Please give us a call.  We have included a picture of the damaged cable.  

      Business Response

      Date: 04/13/2023

      The cable is clearly damaged. Please accept personal responsibility for your actions.  You damaged the leased device and the contract is clear that a damaged cable comes with a fee.  If you would like to discuss this further please give us a call and we would be happy to go over the damage you caused to the leased device.

      Customer Answer

      Date: 04/14/2023



      Complaint: ********



      I am rejecting this response because:

      I have the company who took it out and confirms it was in perfect shape. I will not take responsibility for something this shady company did to it 3 months later. The company is willing to testify what they uninstalled and seen the condition. I had it for 4 months and nothing was wrong with it. The front protection sticker was never even removed!



      Sincerely,

      ***** ******

    • Initial Complaint

      Date:02/24/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a fraud , please avoid them , and if you are already a customer you probably have been robbed already , please file a complaint here ********************** , the more complaints we file , the more chances this fraud company will shut down avoiding others to be trapped . if Skyfine follow up on this review , they will accusing me that I failed tests , which is not true , monitoring agency never get any reports proving this lie , plus the first time they pretended an I failed a test ( yes because they did it couple of times ) I was outside the country . Every time they make you pay $160 to download a stupid software . This company must shut down . Paid DMV application fees to them, they never process it , they never sent my file to DMV . They will lie and keep lying as they s**** people over for a living they have zero remorse , and those losers working as customers service should humble themselves because they are just losers , and scammers .

      Business Response

      Date: 02/28/2023

      The only thing you were charged for was for a Lockout due to not getting service per the State requirements.  You have to get the device serviced every 60 days.  You are also given the form for the *** at your installation appointment.  If you did not turn that in that is on you.  We do not file those forms with the *** for you.  Thank you

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enroll with skyfine USA to provide a service for interlock device on my car on 11/30/2022 wi the payment of $84 per month. Less than two month later I have been charged well over $1900 with zero to none explanatory situation or threatening to talk to their lawyer, I am not the only one going through this with this company and their is no one to help us against this scamming company. I talk to their representative today and told me , ‘if you pay $1274 we will remove the device from your car, but after I pay that they refused to removed it until a pay another $1250 plus $300 removal fees, ‘this is how this company is operate, take advantage of people who are down. Please I need the help to recover some of my money and remove their device in my car. Thank.

      Business Response

      Date: 04/14/2023

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this further.  Thank you!

    Skyfine USA, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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