Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Autumnwood

  2409 Fallwood Dr Arlington, TX 76014-2815

• 

  Bridge Property Management, L.C.

  102 W Palomino Drive Chandler, AZ 85225

• 

  Bridge Property Management, L.C.

  2950 Fletcher Parkway El Cajon, CA 92020

• 

  Bridge Property Management, L.C.

  500 110th Avenue N Saint Petersburg, FL 33716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied on 7/24/24. Move in was 8/5/24. Signed for a holding deposit of $300 to be taken. $500 was taken without notice. I signed a lease for move in of 9/5/24. On 9/4, after signing lease #1 of 3, I am contacted that the unit 355 is not ready (2 days before scheduled move in). Offered another unit 177. Sent another lease #2, with incorrect pricing. Sent a third lease, lease states that I paid $500 and my monthly rent is 2072.00. Then, I was copied on an email from the assistant manager asking if "they wanted me to live there" bc my girlfriend posted a very truthful review. Manager sent an apology. Pick up keys on 9/5/24. An array of issues are found including, washer flooding 2 rooms, dryer and toilet being inoperable. Stove has 2 working eyes. Unit was not cleaned. Feces collected inside one working toilet. Screens not on the windows. Contacted office and was told maintenance would be by on 9/6/24. Maintenance has not been by as of 9/8/24. The parking lot is covered in trash. Law enforcement has been here a total of 5 times in 4 days. I saw an officer retrieving bullet casings from management the day that I applied. Furthermore, my rent reflects an increase to 2231.00 when I agreed (and it's stated) that I would pay 2072.00 monthly. Lastly, my final lease has been yet again "regenerated" to add that I agreed to pay a $500 holding fee. I agreed to pay $300. WRONG. $500 was taken without my consent. I still do not have a completed, signed lease. I am not willing to sign the latest version. I am asking that I be refunded the amount that I paid to move in $1845.00. I will return keys. I have not resided in the unit a single day. Since there is no completed lease in place, it won't need to be broken. If this cannot take place, I will be joining in the many lawsuits pending against BPM.

  Business Response

  Date: 09/11/2024

  Dear Better Business Bureau,
  
  I am writing in response to an unfortunate situation concerning a resident who has encountered significant difficulties during their move-in process that has left them quite upset.
  The resident in question has expressed frustration with the overall experience, citing delays and miscommunication that have led to an unsatisfactory transition to their new home. In light of these challenges, they believe it is only fair to request a reimbursement of their move-in funds. As management, we take full responsibility for this matter and have opted to give a full refund of move-in funds in addition to their holding deposit. 
  We understand how frustrating situations like these can be, and we are diligently working to get this matter resolved.  It is always our goal to provide a smooth and enjoyable experience for our residents, and it deeply concerns us that we fell short in this instance. 
  Please rest assured that we are taking steps to ensure that this issue is addressed promptly and that similar incidents are prevented in the future.
  
  Thank you,
  
  Nikki W***
  Regional Manager

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned in my keys on 7/11/24. Property manager was *******, management company was ** ****. Apparently management changed on 7/12/24. ******* told me I would receive my refund within 14 days. After 3 weeks I stopped by the office to see why I hadn't received my refund yet. At that time I found out the management had changed. ***, who had worked for ** **** and now working for Bridge, explained about the transition. She looked up my account and said I would be receiving check from Bridge Property Management. She said they sent it to my previous address even though I provided my present address to *******. Since I provided forwarding address to ****, I should have still received it. I gave *** my new address, in case they received the check in office or corporate asked about it. About a week later I received a notification from Package Valet saying I had a package. I stopped by the office and again spoke to ***. We checked Package Valet and the package was for the new tenant. This was a Saturday. At that time she told me that she had given info to ******* *****, who is the present manager. I stopped by the office on that following Tuesday, 8/13. Spoke with her. She said check was sent to old address. Since I hadn't received it yet, I suggested she put stop payment and send new check to my present address. Apparently *** hadn't provided her my address info, so I gave again. *** said I would receive in 7-14 days. On 8/21 I sent email stating I hadn't received yet and if I didn't receive by 8/27, I might be on sidewalk outside of property picketing. Apparently she took that as a threat, as she relayed to me in a voicemail. On 8/28 I sent email asking for contact information on escalation center or for her to forward my email information to her boss or escalation center. Today is 9/4. Still have not received check or contacted by property management.

  Business Response

  Date: 09/06/2024

  This is not a property that Bridge Property Management out of ************** manages.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22239649
  
  I am rejecting this response   Address in *****************************************************************************************************************************; 85305.  Manager is ******* *****.  Bridge Property Management took ownership 1 day after I moved out per ***.  I expect to receive my complete Key and Security back, minus water billed after moving.  My present address is ***************************************************; 85305.  Given the time and aggravation this has been, I expect refund be sent via overnight delivery.
  
  Sincerely,
  
  **** Ann *****

  Business Response

  Date: 09/13/2024

  Our ** team has mailed this check out.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22239649
  
  I am rejecting this response because:  I received a check on 9/12, in the amount of $385.38, not $600, which was the deposit, no explanation of deductions.  I sent an email to ******* ****, the property manager, advising her of the state statute regarding security deposits.  The statute is article *******, in particular subsection D & E.  Those subsections advise of time frames for refund and itemized deductions, and penalty for property management if not complied with.  I am waiting for response before proceeding with any further action.
  
  Sincerely,
  
  **** Ann *****

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a resident at ****************************** (*******************************************************************************, living with my two roommates, ********************************* and ***************************. On 07/15/2024, there was a fire in the apartment right underneath me (2036). 3 people were found murdered due to a drug deal gone wrong. After living right above the incident and hearing banging and screaming and connecting that we heard a murder, we have been severely impacted mentally and feel unsafe living here any longer. On 08/07/24, we brought our struggles to Array Management, and they allowed us to transfer to another unit right next to our current building. Transferring to a building right next to the one where all this happened didn't seem like *****'s management cared for the mental state of their residents. They would have waived the transfer fees, though, the apartment that we would transfer to would go up in rent each month which was out of our budget, in addition to extending our lease to a full term. We had to break our lease and pay in full ($5,354.38) to do so as our apartment management was not understanding we did not feel safe here at all. As a complex, they are committed to the safety and well-being of their tenants. I feel as though Array Management is taking advantage of the circumstances to get more money.

  Business Response

  Date: 08/27/2024

  Here is a timeline of events and the response that I am sending to the Better Business Bureau of how the onsite manager addressed these residents due to the death of three individuals below them. This was an isolated incident that was from a drug deal gone wrong and the two suspects have been caught and arrested.
  
  Fire accrued in unit below them on July 15th at 6am,fire was contained to unit 2036 only, minimal smoke did initially go into units 1036, 3036 and 2041.
  
  7.15.24- **** the site manager left a message for ******* regarding smoke in her unit due to fire in below unit #****A. Let her know restoration company (Titan) will be out around 10am to assess her unit on 7/16.Note: Resident called back later in afternoon. Informed manager there was very little smoke smell and PTE for Titan.
  
  At the time of the call **** did speak to the residents and they were not aware of the incident below them, however once they found out they said they noticed their floor was warm.
  
  7-16-24- Titan (restoration company) went into unit- no need for air machine. No smell in unit so nothing is needed to air out unit.
  
  8-7-24 (25 days later)- ****/Manager spoke with residents in office. Discussed lease break and possible transfer to another unit away from A side and building 8. **** approving the transfer. ****** assisted residents in finding a new unit. The transfer fee was offered to be waived per ****,but they are required to pay all customary costs. They were notified that we would need a notice to vacate to transfer from one unit to another and that their current concession (resident is using upfront credit monthly to amortized over the term of their lease) would not apply to new unit. They were given an NTV to return no later than 8/13 if they would like 2041A. Residents want the same unit size- that is the only one available now. 
  
  8/13/24- Residents spoke with *******- decided to break lease instead. They paid the buy-out fee and gave their notice to vacate. Residents paid the lease buy-out and concession $5149.78 on 8/14/2024 and they are scheduled to move out date is 9/30/24. 
  
  8/25/24- An email was sent to Bridge Property Management about these individuals wanting to break their lease due to now feeling unsafe in their home due to the incident below them that happened ***************************************************************************************************************************************************************** the downstairs unit. Once **** the site manager received this complaint, she called the resident to further discuss, and they stated the still wanted to break their lease even though **** gave them additional options to be to transfer into different units however they declined. She also spoke with them about the fact that they now are stating they could hear these noises and asked why they had not brought them up prior and they said they did not think to do so.
  
  While this incident was an isolated incident, and we understand how this could be unsettling to some individuals to live near this unit we would still like to try and make this situation a good one by working with these residents by giving them the option to transfer into a different unit that they chose and waive the cost to transfer. If this is still not an option for them,they we are willing to reduce the 60-day notice to a 30-Day notice however they would need to confirm if they want to do this and we are willing to split the cost of the lease buy out which has already been paid and we can apply this to the Septembers rent and if there is a refund due at move out this will be processed in the standard move out process. If they agree to either of these options than we can have our attorney prepare a mutual recission for them to sign prior to move out. If they chose not to change the terms that they have already agreed to then a mutual recession is not necessary.  
  

• Initial Complaint

  Date:08/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Bridge property management llc. I do not have a contract Bridge property management, they did not provide me with the original contract as requested

  Business Response

  Date: 08/19/2024

  Hi,

  I am unable to assist as there is no property name listed.

  Thank you,

  ***************************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2024 I drafted my notice to vacate letter and walked the letter into the leasing office at *********** at ***********. I was given a notice to vacate form from the office staff at that time and was told to sign it and bring it into the office on the day that I move out. On May 29, 2024 I made a casual visit to the leasing office to inquire about my last month and the final expenses I would incur. This is when I was informed that my notice to vacate letter was not in the system and nowhere to be found, according to ***** who was sitting on the left side of the leasing office. I was informed by ***** that on the day I turned in my notice to vacate letter, there must have been a temporary staff admin that was filling in and had no ideawhat they were doing. After further conversation with ****, and showing her in an email the draft of my notice to vacate dated April 12, 2024 she informed me that she would speak to ***************************** and see what could be done. ***** came back out to the main leasing office area and informed me that although ****** does not normally do this, she would honor my notice to vacate letter dated April 12, 2024. I was then given another notice to vacate form from your office and told that everything would be documented in my electronic file. On July 5, 2024 I moved out. On July 22, 2024, ******************************** informed me of my final expenses and to my surprise an early termination fee of $1409 was applied. We conversed on the phone and I explained to her the situation mentioned above. She advised me that she would have to speak to ***** to confirm the events that took place. On July 24, 2024 she admitted that ***** stated that there were insufficiencies in the documentation in my file and further notes should have been added. And although these deficiencies are made aware by her and *****, I am still being held responsible for this fee. I did everything in my power to avoid this fee and due to bad administration I am paying for it.

  Business Response

  Date: 08/07/2024

  After further review, we were able to determine that sufficient notice was given and the insufficient notice penalty has been adjusted off the account. Additionally, we contacted ************ and advised her of this adjustment to her account and this item has now been resolved.

   

  *******************
  Regional Manager

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to Mr. **** for restoring my faith in your company. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at the Bridge Property Management owned Property "The District at ***********" located at *************************************** for a year. My ceiling has been leaking for the past 4 months and it has been extremely upsetting. I first reported this issue to maintenance through the portal on April 24th, 2024. I both called and visited the office repeatedly to stress the urgency of the matter, but maintenance did not show up until May 5th to fix the issue (which supposedly was due to the ** condensation line and/or drainage tray). A few weeks after this first occurrence, it started to leak again. This time, however, the area underneath my bathroom sink was also leaking due to the maintenance done to "fix" this previously. I reported this issue directly to the office in person and they told me maintenance would be over to fix it ASAP. When they showed up, they told me they didn't see active dripping so they couldn't do anything. Maintainence gave me a direct number and told me to call him if it started dripping again so they could come see.It, of course, continued to leak and I called. They stopped by and attempted to fix the issue for the 3rd time. My sink has at least finally stopped leaking, but on July 8th my ceiling was leaking yet again (this is the 4th occurrence). I submitted a maintenance request in the portal and went to the office to advise them. The front desk assured me they would be over ASAP. They have still not come to fix the issue and it is still leaking to this day.I emailed the property manager ***************** on July 8th about all of this and he has not responded to me.This is extremely frustrating and the water leak has damaged my $1200 table. I'm very upset with this whole experience and at a loss for what to do since it seems this will never be fixed and now I have a ruined table.

  Business Response

  Date: 08/06/2024

  Hi Aiden,

  Thank you for providing us with a description of your concerns. After further investigation, we were able to determine that while there were, unfortunately, work orders for your home, the issues that occurred were not reoccurring issues but issues that needed a different remedy on each occasion. To our understanding, a vendor also came out on 8/2 for an additional evaluation. They were able to perform additional preventative repairs to hopefully avoid this situation moving forward.

  
  Regarding potential damages to personal items, we recommend contacting your renter's insurance provider for a claim. We are unable to reimburse you for personal damages. 
  

  We apologize for any inconvenience this may have caused you.If you are still experiencing issues, please do not hesitate to contact the regional manager directly at ***********************************************.

   

  Thank you,

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iv lived here since 2016 the apartment is so rundown they raise the rent my children and i have been sick and iv lost work because of it they never come fix anything ac breaks black mold they refuse to give me a new unit with out more money or relocate us im going broke and living in h*** they are rude they do not correct anything i know my human rights are being violated

  Business Response

  Date: 08/08/2024

  To whom it may concern,

   

  I'm writing in response to the complaint submitted by ********************* regarding the condition of their apartment concerns about responsiveness our management team at Peaks on 4th. 
  
  First, we take all resident concerns very seriously and committed to providing a safe and comfortable living environment for all our residents.  We regret that ****** feels their concerns have not been adequately addressed. We value their feedback We'd like to take this opportunity to clarify the situation and outline the steps we have taken to resolve their issues.
  
  The resident entered a work order on May 8th  at 3:25 pm.  Upon receiving the complaint, our maintenance team conducted a thorough inspection of the apartment on May 9th  and   completed the repairs needed.  The caulking in the tub was addressed but the tub needs to be cleaned by the residents on a regular basis to prevent any issues. 
  We have no record of an a/c not working report from this resident this year.  There were two work orders placed for heat back in December and both were addressed and repair with in 24 hours of the submitted work request.  Of the different work orders submitted since end of last year all were completed with in 24 hours of the request minus two which a vendor was schedule to repair and completed within a reasonable time.
  
  We are committed to ensuring that all of our residents have a positive living experience. We did address the residents concerns immediately; however, the resident did request to transfer onsite to a different unit.  The unit requested is not similar to their current unit and they requested an upgraded unit, which is a higher rent amount.  If the resident wishes to transfer to a like unit we are willing to accommodate which was explained to the resident.
  
  If there are any further issues or if ****** would like to discuss their concerns in more detail, we encourage them to contract our office directly.  We are dedicated to resolving their concerns amicably and ensuring that our residents feel heard and respected. 
  
  Thank you for brining this matter to our attention.  We appreciate your assistance in facilitating this communication.  

  *****************************
  Regional Manager 

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21940526
  
  I am rejecting this response because:
  It is not true this apartment is run down to the leaking ciling. Filthy carpets and ac broke 4 times this summer alone Black mold I took over a lease so this was a run down apparat ment they keep raising are rent knowing we are low income family the tub was not token care of or the bugs and. Hornets nest on patio I dont appreciate the gas lighting and the bis only covering there butts and not caring for there dedicated residents it is untollarable
  Sincerely,
  
  *********************

  Business Response

  Date: 08/09/2024

  The on-site team has worked tirelessly to rectify all issues ************ has brought to their attention and we have done everything in our power to resolve her unit concerns. ************ is trying to be transferred to a new remodel unit at the same rate which, due to fair housing regulations, we are unable to appease her with this request. At this point we are offering 3 options to resolve this complaint:  first option: to renew in her current unit, second option:transfer to a new unit with the transfer fee waived, third option: provide us with a notice to vacate.

   

  Thank you,

  *****************************

  Regional Manager

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke too soon. This apartment has ***** INFESTATION that management refuses to address. I have contacted corporate and still havent heard back. ***** is a mean girl on an ego trip who refuses to use her sense of power for a greater cause. I work at home and was told in order for the service I need to leave for 4 hours , I also have a disabed son and a pet so I have to make arrangements and go work in the office. so I had to find the right date . Once I finally decided the date I confirmed with **** who assured me I would be first in the morning. So when they came at 4:45 p when everyone is heading home I was told I could actually be in the unit. My Mother advised me not to be in with that substance as this was never offered and required more thought and then how could we make arrangements on such notice. Instead of being kind and courteous and rescheduling them the next morning she just hatefully tells me she cant help me take it or move - uproot your whole family because I am too heartless to schedule pest control . Then she and her staff accused me of threatning them and I have most of our interaction on camera and witnesses. Terrible place to live!

  Business Response

  Date: 08/02/2024

  Good afternoon,
  
  *********************** first issue was brought to me after July 4th, 2024,when pest control came on a Friday instead of a Thursday due to the holiday.The office team thought they were coming on Fridays and told Ms. ***********************,they will add her on the list for Friday the 12th. Thursday July 11th,2024.  Ms. *********************** called the office confirming if she was on the list for Friday as a German ***** clean out. I let her know the vendor has already left and does not come on Fridays they come on Thursday's. She was very upset and stated why my team would tell her that. I apologized and told her they only came on Friday due to the holiday. She continued to tell me that she has an issue and can't deal with the roaches. I told her I would add her on the list for the upcoming Thursday the 18th for the cleanout and due to the type of services that she is receiving they will start with her first. Thursday the 18th came,and our pest control vendor did not arrive until about 4:30 pm per my office team. I was not on site due to having a manager with my superiors. I received a call from my assistant Sunshine stating that Ms. *********************** was upset that they came late, and she had been gone all day. I advised my assistant ******** to tell the pest control vendor to still proceed with the treatment and to allow her to be there. Ms. *********************** denied the services because she was upset and said that it would harm her and her family. Per my assistant she called the office about 6x and told my assistant Sunshine she doesn't appreciate her condescending tone and my assistant tried to deescalate the conversation and she continuing to say yes you are I'll come to beat your a** and ***** ***.She then told my assistant Sunshine she was coming to the office the next day to speak to me. 
  
  I reached out to the attorneys on Friday the 19th to serve a ************** a 5-day lease violation for threaten the staff. The same morning Ms. *********************** came to my office recording me and saying did my team tell me what happened, and I said yes and recapped the incident. She continued to say that I lied to her on when the pest control vendor would show, and I told her I do not have control over when they arrive to service our property. I told her I can add her on the list for the following Thursday the 25th. She then asked if I could have the pest control to come on her time when it's convenient for her and I told her unfortunately I cannot.  I expressed to her if she wanted to be serviced when it's convenient for her, that she would have to pay because pest control comes on Thursdays. She got upset and stated I should use my power to get her taken care of and I am on an echo trip, and I am giving her a hard time. I explained to her again our procedures and she did not like that and said that she will have her way in the end and said she wanted to reach out to corporate about me. I told her that's fine. She continued to come in the office about 4x recording me trying to get to say that I would not help her to get the roaches out of her unit. I told her with her behavior I will not help her, and she continued to scream and **** and said she was going to reach out to corporate and complain and get her way. The last time she entered the office she asked for the report from our pest control vendor. Within the day ************* received the 5- day lease violation and she came in the office and started yelling again saying she never threatens me and that I am full of lies.Then she goes to my assistant's *************** and says ******** if I ever offended you, I am sorry. I emailed ************** with my regional attached recapping our conversation and trying to resolve her situation and included the history of when the pest control vendor has serviced her unit. She continues to complain about tell me that I am unprofessional. 
  
  Ms. *********************** proceeds to reach out to the corporate since our initial interactions by emailing, calling and sending pictures 7/20/224-7/24/2024. July 23, 2024, Ms. *********************** stated that she would like to have pest control to service her unit and wanted the documentation for the clean out. I sent the information over and let her know I will contact her a day before to confirm the services. July 24th, 2024, I received an email from Ms. *********************** apologizing how for her behavior towards me she stated she acted inappropriate and unprofessional. She proceeded to say she is having a hard time in life and reacted emotionally. She also mentioned she admired how I handled the situation.  She continued to say she never intended to harm anyone at all, and she apologized.  I emailed her back and thanked her for the email and confirmed the pest control vendor will be on site in the morning and will be servicing her unit and I will give her a call once they check in. 
  
  July 25, 2024, the pest control vendor arrives, one of my staff members gave her a call but it went to voicemail. I personally went to the unit with the technician and instructed him to treat her unit. There were a few words exchanged between the technician and Ms. *********************** through her camera,however the treatment was still performed. I personally signed off on the documentation. After the treatment I have not heard anything from Ms. ************************ Please see communication email threads along with the service dates her unit was service. 

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting June 24th, 2024 our A/C went out, this isnt the first time either as proven by our emails this problem started in April of this year. Under statue NRS 118A.355 Failure of landlord to maintain dwelling unit in habitable condition, we the tenants can "Withhold any rent that becomes due without incurring late fees, charges for notice or any other charge or fee authorized by this chapter or the rental agreement until the landlord has remedied, or has attempted in good faith to remedy, the failure." Also under the following statue NRS 118A.290 Habitability of dwelling unit; prohibition against fees or other charges for performance of repairs, maintenance tasks or other work that is duty of landlord. The landlord shall at all times during the tenancy maintain the dwelling unit in a habitable condition. A dwelling unit is not habitable if it violates provisions of housing or health codes concerning the health, safety, sanitation or fitness for habitation of the dwelling unit or if it substantially lacks as Ventilating, air-conditioning and other facilities and appliances, including elevators, maintained in good repair if supplied or required to be supplied by the landlord.Last but not least NRS 118A.380 Failure of landlord to supply essential items or services. If the landlord is required by the rental agreement or this chapter to supply heat, air-conditioning, running water, hot water, electricity, gas, a functioning door lock or another essential item or service and the landlord willfully or negligently fails to do so, causing the premises to become unfit for habitation, the tenant shall give written notice to the landlord specifying the breach. If the landlord does not adequately remedy the breach, or use his or her best efforts to remedy the breach within 48 hours, except a Saturday, Sunday or legal holiday, after it is received by the landlord, the tenant may, in addition to any other remedy. On top of this during the time of said problem eviction was issued.

  Business Response

  Date: 07/26/2024

  To whom it may concern,
  

  On 4.22 resident ** went out, ***** and  to their unit ,the  emergency switch was off we flipped it back on and the ** came back on and was working properly 
  On 5.2 Resident reported the ** wasn't working again, *** went up and found wiring was lose, rewired and ** kicked out blowing out the vents at 54 degrees. 
  On 5.16 the resident reported their ** out again however this time ***** and *** could not get the compressor to come on , ***** sent ***** over to assist 5.17.24, when ***** arrived he found the compressor shut off because it was over heating, reset the compressor and told *** to wire the compressor in the AM if it didn't start we needed a new compressor, *** went the next morning 5.18.24 to wire the compressor and it kicked on and in working order. 
  On 6.24.24 The resident reported their ** went down again and a new compressor approved to order , the resident was given a portable until the compressor arrived. It arrived on 6.27 and installed 6.29.
  On  7.5.24  it went down again this time I had 75 degrees come out to look as we have had been having issues with this ** for sometime and ***** was out , we didn't give the resident a portable because when we arrived for the on-call the resident had two of their own portables.75  out and found a pin hole leak in the coil in which we fixed ** is up and running now. 
  
  Resident emailed be several times this month and last month regarding 7 day notice, he is stating his 7 day notice is not valid in the state of ****** and we should be giving 30 day notices, I have explained to him that the notices are valid and served by a 3rd party. He is currently late on his rent. We are not a federally backed property so we are not required to serve a 30 day notice to pay rent, just a 7 day notice to pay rent, which was served.
  
  
  *****************************
  Regional Manager

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at a Bridge Property Management location for two years until 11/1/23. Upon move out I provided them a new mailing address and any further information they would need from me. I am now in a new state, applying to a new apartment and there is an unsatisfactory notice on my credit report saying I owe the apartment $737. This was never told to me and now it is affecting my future of renting as well as my credit. I have tried to contact the location, which is Cambria in ***************, and left various messages for both Cambria and Bridge Property Management. If I do owe this money, I would like to know what it is for, and if it is legitimate, to pay Cambria only and not the collections agency, and have this removed from my credit report.

  Business Response

  Date: 06/24/2024

  Hi,

   

  Thank you so much for reaching out. We have sold the Cambria property, but, regarding the aforementioned issue I have reached out to the former VP of the property.