Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Autumnwood

  2409 Fallwood Dr Arlington, TX 76014-2815

• 

  Bridge Property Management, L.C.

  102 W Palomino Drive Chandler, AZ 85225

• 

  Bridge Property Management, L.C.

  2950 Fletcher Parkway El Cajon, CA 92020

• 

  Bridge Property Management, L.C.

  500 110th Avenue N Saint Petersburg, FL 33716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting October 2020. Reporting numerous times air conditioning requests. August 21st, August 26th, August 28th multiple attempts to reach out for help. Finally after installing a window unit for days and complaining to numerous staff, management, call transfer center, they install a "new" unit. ****** is the unprofessional front desk agent that ignore calls and tries to give 'advice' out of her employment level. *********************** office manager is not contactable unless you walk in and demand attention. ***** told my spouse to his face in front of ****** that there would be a significant rent deduction (later denied) for the stress and additional money spent on having to deal with our apartment being ***** degrees for 10 days straight. After waiting patiently ***** has not only ignored her promises but added extra fees to rent and not regarded the many attempts to contact her August 31st to now September 11th. My spouse and I have both made multiple attempts to contact with no prevail. They came to my apartment called my spouse home from work because they lost their copy of my apartment key. Upon his arrival after having to leave work AGAIN ***** admits they made a mistake? and found their copy of the key? ***** verbally told my spouse "there would be a significant rent decrease as result of the issues we've constantly had. She called him a liar about her own words.On Tuesday, September 6th after being ignored for a week via phone and after being promised to be contacted back, my spouse went into the office (the only way to get communication) ***** assuring him she needed more time to discuss with corporate about the situation, offering him a $180 gift certificate. Gift certificate? To where for what? Why that amount? ***** has been no help other than spewing out promises? Tuesday the 6th while *** was in the office,*****************, the maintenance man who has been working on our unit for the pass year delivered a notice to our apartment. Adding $125 in fees. continued.

  Business Response

  Date: 09/16/2022

  To Whom It May ******************************************** and *************************** have been residing at *************************************************************************** since May 25th, 2018.  During their residency that have used our online services to place work orders for their apartment home.  Several work orders have been submitted to repair their ** unit as it was not working properly.  Most recent being August 2022. When we tried to enter their home when first reported we were unable to enter as the residents had animals (2 dogs) lose in the apartment.  For the safety of our employees they are instructed not to enter an apartment if resident was not present and animals are not secured.  When the management office reached out to ****************** to ask when she would be home or if someone would be able to secure the animals it was then requested by ****************** to have someone come by Saturday. It was determined after troubleshooting the ** unit that the unit was needed to be replaced.  While I ***********************, Property Manager was obtaining approval for the unit to be replaced and coordinating with the outside vendor to schedule the replacement ****************** and ************ were supplied with a portal unit for their apartment home. At no time did I state to the resident their would be a rental concession as I do not have authorization do to so unless approved by Regional Manager.  When the ** vendor showed up to the management office to obtain the key to enter the apartment home the key was not in our key system.  Residents were called to see if they could bring by the key so their ** could be replaced.  In the meantime it was discovered that *****************, Maintenance Supervisor advised that he had the key as he had planned on meeting the vendor at the unit.  I spoke to ************ and apologized for our mistake and that in fact that we did have the key to the apartment.  ************ was upset that he left work and traveled to the property to provide a key to the apartment.  I did explain to the resident that I would see if we I was able to go anything for his inconvenience.  After approval from my Regional Manager it was determine that we would offer $150 gift card for the inconvenience. During this conversation there was no mention of a rental concession as again I am not authorized to give without my supervisor's approval. I would assume the resident thought they would get a rental concession therefore resident did not pay rent until after the 4th which their account accrued a late fee in the amount of $125. When ****************** visited the office and spoke to myself she was upset that she was not receiving a rental concession and stated the $150 was not acceptable.  After reviewing their account, resident have never been late so a one time courtesy offer was made to waive the late fee. ****************** left the office happy and thanked me for the offer, even mentioned that she wanted to give me a hug but that would be unprofessional. From this date I have not spoken to either ****************** or ************ after this visit on 9/4.   

   

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17920003
  
  I am rejecting this response because:
  *********************** continues to spread false statements. The only thing true is yes we have lived at ******************** since May 2018. Four plus years as I have stated before. Which is more than enough time there to have an accurate opinion. Consistent work orders have been submitted, one or more per month for the last 9 months and multiple requests per month more recently and **** in August alone. Way more than ***** described. ***** continues to refer to this unlivable matter as trouble shooting just as she did and laughed in my face in person after she refused to answer the phone and told ******* she needed more time. I took off work to speak to her in person as there is no other way to contact. The joke of a window unit placed in my unit brought the air from 88 degrees to 83 degrees and my electric bill plus $100 on top of the abnormal spike from the trouble shooting of my air. ***** admitted to me in person upon my visit to the office, that whatever she told ******* was infront of ****** only not infront of his mother. Which ***** refuses to mention. ******* and his mother another time had to take time from work to address ***** in person. During my visit to the office ***** couldnt keep her words on track. I actually visited the office on Wednesday 9/7 another inaccurate statement made by *****. ******* took time from work Tuesday 9/6 to visit the office because thats the only way to communicated. ***** reassured ******* he would not be evicted and she requested he give her until Thursday 9/8 to have an answer about rent deduction. She then offered im a pity $180 gift card. Why would she ask for more time to Thursday if she never *** rent deduction from the start? ***** told *** not to acknowledge the notice on his door to disregard it. As I did not trust ***** with good reason I had to take off work AGAIN and come to the office Wednesday 9/7. I brought in my hand the notice of $125 late fee added as well as notice of 3 days to pay or eviction. I brought this and requested ***** sign stating to disregard this and she laughed in my face. She stated ******* is a liar and she never said that. As stated before ***** said many things and twisted her own words. She then told me about said $180 gift card begging me to accept it as thats all she could do because she knew she was wrong to promise ******* something shes not authorized to do. Her mistake. When I left the office Wednesday 9/7 I made ***** right then and there print a new document without the late fee as she stated we would not have to pay because she told ******* 9/6 to wait she needed more time. I kept a professional tone of voice and was polite. That does not mean I was anyway satisfied or happy AT ALL. When leaving I told ***** this was inadequate and she would be hearing from ******* and I again. The days followed was many unanswered phone calls and ***** then left the office and 9/9 leaving her emails to forward to an unhelp non responsive *******. ***** has continuously lied and told false statements. Of all the incorrect information, who is to believe you did not say to *********************** that there would be a significant rent decrease. I dont accept your response and I continue to wait for the promised rent deduction made by you. ALSO NO GIFT CARD? OR CERTIFICATE WAS EVER GIVEN.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/28/2022

  We have done everything we can to resolve this situation.

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 17920003
  
  I am rejecting this response because: You have done nothing to resolve this issue as my air conditioning is currently broken again and no rent reduction has been supplied. Corporate has had not acknowledgment of this situation to me either. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/28/2022

  In order to discuss this situation with corporate and receive further correspondence please reach out to ****************************************************

   

  She is the regional manager over your property and is the person who will be able to give you more information.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over 30 days since my lease ended 7/26/2022 at Waterford Place Apartments in Stockbridge GA and I have not received my security deposit of $100. I have reached out to the property management team 3 times and left a forwarding address before my lease ended and no response.

  Business Response

  Date: 09/12/2022

  We are working with the regional to get this situation taken care of.

  Customer Answer

  Date: 09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease with cobblestone ended 01/31/22. I turned in my keys 01/29/22 & received phone calls from a collection agency stating I broke my lease. I have requested documentation to be sent to my current address. It has been 7 days, I have yet to receive any information.

  Business Response

  Date: 08/29/2022

  This has been forwarded up to the regional manager for review and assistance in providing a resolution.

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17777511
  
  I am rejecting this response because: My credit has been changed due to this and nothing has been resolved. To state this will be addressed to your manager does not solve the conflict.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/09/2022

  After speaking with the regional manager I have been advised that we have done everything that we can do to resolve this issue. We have documentation that can not be posted to the BBB due to privacy concerns. If you would like to get a breakdown of these documents please reach out to bpmcares@ bridgepm.com.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to contact the leasing office. There is no way to leave a voicemail with the leasing office. There is not an operable emergency maintenance to contact after hours nor is there a voice to report a situation. I currently have structural issues that are not being fixed and i am not forced to contact the ***************** in the attempt to have this resolved.

  Business Response

  Date: 08/24/2022

  These concerns have been forwarded over to the regional manager and will be resolved asap.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved in on June 1. 2022. The place was not done. It was dirty and had a bad smell. The kitchen outlets didnt work. And I complained to the office about this and nothing has been done. The hot water has been out for 3 weeks due to electrical issues that has been here before I moved in. I have small children that live with me and I need hot water for everyday living. I can not bathe a 1 year old in cold water. Now I have have to boil water with will cause my water bill to be much higher then it should. They also deleted my account so that I would not have any documents to add here. All the work orders and messages between myself and the leasing office. ********* one of the leasing managers continues to close my work orders and say they are complete and no one has came out

  Business Response

  Date: 08/22/2022

  After speaking with the onsite team and upper management I am making sure these issues are rectified ASAP.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several companies stating they are debt collectors trying to collect a debt or *** me over a debt from Bridge Property Management. I never signed any contracts with these companies at all. I have asked for the original contract/application.

  Business Response

  Date: 07/29/2022

  Can you please verify the name of the property that you resided at under Bridge Property Management?

  Customer Answer

  Date: 07/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Bridge Property states on the debt collector Spring Forest.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been 10 days and the office has failed to fix my A/C and pushed back my repair dates multiple times. They only use 1 vendor for repairs and claims they are very backed up

  Business Response

  Date: 07/25/2022

  We are sincerely sorry to hear ************ is unhappy with the service we provided him in reference to his a/c repair.
  ************ put in a service request on 07.15.22 at 11:25 am.Management immediately addressed the matter and determined that the condenser needed a new motor then at 11:49 am, Management contacted Ground Zero A/C Plumbing and Air to schedule the repair.
  

  ************ was informed that the vendor would arrive on 07.15.22 between 4 and 6 pm and was provided a portable a/c unit to use while waiting for the repair to completed. The technician arrived at 6:00 pm and noted that there was no response at the residence and unfortantely he was unable to enter the home. The repair was rescheduled for the next available appointment date of 07.21.22.
  On 07.21.22 The a/c technician worked on the a/c for several hours but was unable to fix unit because another part was needed.

  On 07.22.22 at 7:30 am, the motor was replaced, and it was confirmed by Management that the a/c unit was cooling properly.
  Although our residents satisfaction is of utmost importance to us, there are times when situations arise that can delay a repair, such as not being able to enter the apartment home when needed.
  Please let me know if there is any further information you need.

  Customer Answer

  Date: 07/27/2022

   
  Complaint: 17609094
  
  I am rejecting this response because: it is false, incorrect and disingenuous. I submitted my complaint on 7/12 to them directly in person and spoke with Rod and they changed my appt time with a vendor 3 times. I didnt want to wait in person in my hot apartment and gave permission to enter and they still never entered. The appointment date scheduled for 7/15 was originally for 8 - 10am and no one ever showed up, even when I was frustrated I didnt complain until they kept blowing me off and treating me like I was problem because they supplied a portable AC. They tell you to wait in your house all day w/ no AC that goes past my bed for one repair vendor. This process was extremely inconvenient and I dont recommend this apartment building community and will be going else where. The only person I felt was respectful and showed empathy was ******** because she at listened and seemed concerned, please reprove the manager as she was difficult, rude and unsympathetic.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at The Grandstand property for almost 2 years. Despite the issues I had as a tenant, I still tried to leave on good terms. I submitted a proper 60 day notice, as indicated in the lease. It also states, in my lease, that my move out date was 04/13/2021. My notice to vacate also states this same date as the day my lease will be terminated. However, there was a typo on the notice vacate, stating that the prorated amount for the final payment was for May. I physically went to the leasing office, in which an employee, by the name of Candace, confirmed that it was a typo. I requested another document be printed with the correct information, which resulted with her explaining that management would understand that the payment is due in April, since my lease ends in April, therefore not printing said document. Because I was still attending college, I had to leave several days early since I was driving back to California, and I had to be settled back in before the start of my finals. However, I paid the entire prorated amount that was given to me. During our checkout process, a person by the name of T. G**** confirmed that we were fine to leave early since we paid until the very end. 2 weeks later, we received a notice for not fulfilling the lease. We have made multiple attempts to call and reach out via phone and email, and there has been no response. The only person we have had constant correspondence with has been the debt collector for National Credit Systems, who even agrees with us, and has continued to submit a dispute on our behalf because she believes us. Because this has been on my credit report under collections, I am having issues finding somewhere to live, creating hardships . All I have been wanting was an answer as to why I am being charged for breaking the lease. It's not that I didn't want to pay, but I just needed an explanation. Therefore, I am seeking legal action. I have even found others who have undergone the exact same thing.

  Business Response

  Date: 08/29/2022

  After speaking with the regional manager they have let me know that this situation has been taken care of

• Initial Complaint

  Date:07/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was walking down the steps with baby car seat on my left arm . I stepped down and fell on the debris that was laying on the steps . My ankle is swollen and my back is hurting . These items were left on the step by office staff . I have continually complained about the poor maintenance that this establishment has and they continue to allow extreme nastiness to go on in the buildings . The smell of weed is so strong , I can smell it sitting in the living room . They are aware that groups of people sit on the steps and smoke weed . I have complained numerous times about contractors and or maintenance staff leaving trails of trash and debris throughout the breezeway . The breezeway stinks tremendously . I am contacting **** and the corporate office . I sent an email to the grounds property manager ******** . We requested a transfer to a sister property that had better living conditions , but we were denied our refund and hassle free transfer . The floors feel like they are about give , the dishwasher does not work , the drains do not work correctly . I had to complain in order to get the bushes cut down . Terrible !

  Business Response

  Date: 07/08/2022

  Thank you for letting me know about this. I have let the regional manager know about this and we are looking into a resolution.

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14 - 15 2022 I and my daughter share an apartment at summit ridge. She has been here about 3 years. I was added to the lease a year or so ago. We pay $1,500.00 monthly rent. Never late. I was in an accident and was given a rental car for 30 days from insurance. Before I got the rental I went to the office to inquire as to what I would need to do, and was told no problem we can give you a parking permit.On May 31st 2022 I went to the office and the young gentleman who was in the office that day entered the information into whatever system they have and I was able to park my rental for 15 days. He told me to come in on June 14, 2022 and he would approve another 15 days.On June 14, 2022 I went to the office and was told no they could not help me. When I explained what was promised by the gentleman, they said he was off that day. The young lady to whom I was speaking said she was here helping out from another property. I asked to speak to another girl with whom I am familiar with in the office. She told me she could not help me and that they did not do the 15 day approvals anymore. I asked why not and was told that too many people were registering rentals. Paid ****** on the 14th and went to the office on the 15th when the car was towed again and was very rudely brushed off and told by ****** that she had nothing to do with towing . When I called the towing company the lady called the office and ****** would not vouch for my residency. She was so rude and ugly with the tow company that the girl advised me to be careful of her that she might try to have the car towed again and mentioned how mean and ugly she spoke to her. So after she told me she had nothing to do with towing and the tow company believed she could clear it for me since I had paid $****** the day before and reside and pay rent here, she would let them release the car. The lady ******* at the tow company mentioned how rude and ugly she spoke to her about it. Can you help?

  Business Response

  Date: 06/23/2022

  After speaking with the regional and towing company this is resolved. There is nothing more we can do.