Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Aspen Court

  2305 Ashcroft Lane Arlington, TX 76006-5592

• 

  Bridge Property Management, L.C.

  9733 E Southern Avenue Mesa, AZ 85209

• 

  Bridge Property Management, L.C.

  4902 E Thomas Road Phoenix, AZ 85018

• 

  Bridge Property Management, L.C.

  13229 S 48th Street Phoenix, AZ 85044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a CHA participant and sent a payment without knowing that CHA paid the full amount while I was out of work. Bridge Property Management has given me the runaround about getting my money back from them.

  Business Response

  Date: 11/01/2023

  Our onsite team looked into this situation and the resident's payment has been returned.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an apartment with belmont at duck creek may 2021, moved out may 2022. I have a balance of $815.13, however they incorrectly sold of my balance as $1730 to a collections company. I have put in multiple disputes with the credit bureaus, the collections company, and the original creditor and still have been unable to get this resolved. My credit report is reporting $1700, and still hasnt been fixed.

  Business Response

  Date: 10/10/2023

  Hello,
  Yesterday our property manager spoke with RD F*****. They already adjust the account with the correct amount and *** was notified that RD f***** was doing the adjustments
  Thank you!

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, For the month of July, I was overcharged for my rent in the amount of $645.93. I moved out on July 17th as noted in my lease agreement. Due to this, I have contacted the leasing office several times and have been told repeatedly that my refund was sent and to wait 10 business days. It is now September 19th and I still have not received anything. I have been waiting for now two months. I continue to email and call weekly and get absolutely no response from management. The business has not tried to resolve this matter at all. I call and leave messages and now my emails with Gladys Paula , Assistant Manager, are being ignored for an entire month. They have acknowledged that I was overcharged but have not made efforts to ensure that I receive my refund payment. I have offered my address several times and still have received nothing. Below I have attached the charge for the month of July which violates the Notice to Vacate agreement as well as my ongoing efforts to reach management with no response since late August.

  Business Response

  Date: 09/19/2023

  Hello,
  

  Thank you so much for bringing this to my attention, after speaking with the staff they have advised me that the initial forwarding address was incorrect. 

  We have updated this in our system and are getting a new check sent out to the past resident.

  Sincerely,

  Bridge Property Management, Resident Service

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on January 7. On January 23 I went through the gate and my car got destroyed $12,000 worth of damage and they told me oh go through my insurance company . its at your own risk but a weeks later they said the gate is now fixed, which mean it was broken . The people by the office that saw what happened told me that the gate is always broken. I meet two other people who lived in the complex who had damage to their car also . Never apologize they could care less and now I dont have a car because it was totaled every since I lived here people are parking in handicap parking that arent handicap and I am and Ive called security at the apartment complex and they dont care they say its nothing . against the law to have people park in handicap that are not handicap . Now my brother moved in who is mentally challenged and every day Ive gotten complaints ******** from the office calls me constantly to me its harassment for stupid things , the first time she called me she said my brother is walking around which I didnt know was against law second time she called me said hes waving to people. Next thing she called me was tell me that he was sitting out on our patio that he was talking . I didnt know that was a again the law either . Im sick of the harassment from her and the a Office. I feel that they are discriminating against my brother. And me for being handicap . I have told them many times that he is handicap . ******** was standing outside the balcony and my brother was out there so I went out to see whats going on. She said he was screaming, which is kind of funny because Im sitting in the kitchen and I didnt hear nobody screaming. What I did here was a guy walked by and saw my brother he was ******** and needed help and I told her that and she didnt even care she laugh about it. So I asked her if it was OK for him to call my brother ******** she never answer me. She walked by and said keep her brother off the balcony. I told her no hes not in prison what I want from this is her to be fired. They are totally against handicap people Im also calling A DA against them. I want the $3000 my insurance did not pay for my . I met somebody at the apartment complex. They paid $2000 because his Cadillac converter was stolen off their property. And now my car is destroyed because of their gate not working. Im sure they have insurance for stuff like this.

  Business Response

  Date: 09/27/2023

  The gates at *********************** do clearly state that the owner is not responsible for damage that *** occur to vehicles as a result of the gate. We do experience equipment failures and breakdowns from time to time, but these repairs are not related to the gate sensors. What we typically see is people trying to get through the gates as they are already closing and sometimes they dont make it.
  
  Regarding her brother, he is currently an unauthorized occupant, and the complaints we received were from other residents stating that he was chasing one of them and making sexual comments, which made the residents fearful, so we issued a 10-day lease violation notice. In no way is our staff harassing her or her brother. We are only addressing complaints that have been received from other residents and are now working through the unauthorized occupant situation.
  
  We will not be paying her any money towards her vehicle damage as she is aware of our policy and the risk of driving through the gates behind another vehicle. We have not violated any *** policies, as handicap parking is first come, first serve, and we cannot stop people from illegally parking in those spaces, but we can have them towed when possible. We also cannot fully prevent crime from occurring on the property, even despite our best efforts.

  Thank you,

  *****************

  Regional Manager

• Initial Complaint

  Date:09/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lived there for 1 year with two pets. At move out the apartment was deemed in perfect condition. Three weeks after move out they tried to invoice me an additional $520 carpet cleaning charge and then proceeded to state there was carpet urine smell. This is a bold-faced lie and if it was an actual issue should have been reviewed before signing the move out finalization forms. This is unacceptable extortion. They are threatening to send the full charge to collections yet won’t send me a link to make the payment that I do owe on the move out. I haven’t been able to pay the move out costs I am willing to pay (everything but carpet damage) because they refuse to provide a method of payment.

  Business Response

  Date: 09/15/2023

  Good afternoon, 
  
  The resident moved out on 8/7/2023, and a final walk through was done with the resident's mother. Upon move out the apartment looked good, and she was informed that any additional charges would be reflected on the move out statement. The moveout statement was sent on 8/14/2023 which informed the resident that the carpet had to be replaced due to the smell of the carpet. They did in fact have 2 dogs living in the home and the carpet crew could not remove the smell out of the carpet. The apartment looked good and that is not in question, the issue was the smell of the carpet. The $520 additional fee was added to the ledger and sent to the resident. The total amount due was $967.79. The resident's husband does not want to pay for the carpet however he was informed if payment is not received the account would be forwarded over to collections. A payment request was sent on 9/15/2023 from Domuso for $967.79. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I moved into our apartment in Dunwoody Village Apartments in 2021. When we first moved in here the carpet which was old was cleaned but I want to express that it was extremely old. The appliances such as the oven and the refrigerator were working but they are white appliances making them extremely old . These appliances were first brought into the complex when the complex first started which was years ago. The walls were clean but not painted fresh. We were promised a clean and safe apartment with zero infestation no kinds of bugs. Fast forward to today September 1 2023 . It's been 2 years in this apartment this entire apartment is infested with roaches property Management refuses to pay for the treatment plans that Pest control gives them. The guy from Pest control pacifically said that my apartment needs to be fogged up and bombed and requires special treatment because it is disgustingly infested. There was a roof leaking so the walls near the fireplace and in the living area are all stain up. Not just from the roof leaking but also from the constantly having to kill roaches in our apartment. The fireplace it's completely rusted out. The oven gave up and burst into flames a week ago. The refrigerator specifically the freezer works when it wants to the ice maker just doesn't make ice anymore and hasn't been making ice for months. The carpet no one told us that we needed to put in a request to get a deep cleaned every time we renewed our lease. When we went in to tell them that the carpet is coming off of the floor they looked the straight in our face and told us all they can do is provide is a deep cleaning they cannot replace it because we still live in the apartment and they only do that for new tenants. These are all complaints that I have placed with the property management the leasing office from Dunwoody village apartments. They keep closing the requests saying it's resolved when it's not. They have us living under unsafe conditions.

  Business Response

  Date: 09/12/2023

  Good afternoon,
  The apartment has been inspected by the community manager and the maintenance supervisor. The refrigerator and stove were replaced. The roof leak was scheduled for construction, and we notified the resident that after the repair is done, we are going to schedule paint in the apartment. The carpet will be roto-vac and stretched since her dog has damaged parts of it. The carpet will not be replaced. Pest control has been at the apartment on many occasions. This is a service we provide twice a week, and the residents are welcome to request it as many times as they need it. The conditions of the apartment have a lot to do with the way the resident also maintained the apartment, not management. Ms. Franco also has to help with the upkeep of her apartment. The resident is more than welcome to apply for or request to be transferred to one of our renovated apartments.
  

  Sincerely,
  

  Angela S****
  Community Manager 

  Customer Answer

  Date: 09/13/2023

  
  Complaint: ********
  
  I am rejecting this response because: pest control does not come to this apartment twice a week maybe twice a month and that's on a good month. Now when it comes to the upkeep of the apartment I clean every single day cause I have no other choice, the carpet like I said it's extremely old it has not been deep clean since before we moved in. Yes my dog has had some part in the carpet damage but it has done so because the carpet was already coming out of the floor. I don't even have a furniture in my apartment ( other than my bed set) because the pest is so disgusting.  I had to throw out the bed frames of my children's beds because of how horrible the infestation in this apartment is. You're trying to put this on us as tenants and that's completely disrespectful. When you walked into this apartment you yourself saw how old the cabinets, the doors ,the painting, and the carpet are. So stop with the gaslighting. When it comes to the up keep of the apartment I've done the best I can. I cannot up keep an apartment that is infested with roaches it won't matter how many times I clean the walls there's a new roach to kill every 3 minutes. My husband has gone plenty of times to your leasing office to see if we can be transferred into a new apartment and all he gets from your workers is "No, you gotta wait for your renewal" and when he went in to see about getting an apartment a newer one around the time you guys sent the renewal , you guys wanted to charge him about $400-$500 more to the rent , being completely unreasonable. You guys are completely unreasonable, that it took us to call code Enforcer for y'all to take us seriously. 

  
  

  Business Response

  Date: 05/21/2024

  On the month of September, Based on Code Enforcement inspection and BBB complain, the property manager and the maintenance supervisor inspected the apartment to address all the concerns.  At arrival, the apartment experiences a lot of housekeeping concerns, and the walls and bad conditions due to pet and childrens damage.  

  The following are the actions taken:

  1. Pest control was performing over 3 times in the apartment with 30 days period.
  2. Air ducts where clean and HVAC filter
  3. Stove was replaced
  4. Refrigerator replaced
  5. Paint completed due to water stains from the roof leak.
  6. Master bedroom sink and toilet replaced
  7. Carpet was repaired and cleaned.

   

  All the requests were completed and reported to Code Enforcement

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother lives at ************************* Living at ********************************************************************. The property has a bed bug issue. The property management company Bridge Property Management, notified the residents around end of May that there was a bed bug problem. The property management company had the common areas sprayed and the manager put up caution tape around those areas. The property management company told the manager to send out written notification to the residents around July 20 that the property management company will no longer be responsible for any bed bug problems going forward. During all of this the maintenance person was allowed to go in and out of apartments that did have bed bugs and apartments that did not have bed bug issues. Now some of those apartments are showing signs of bed bugs and the property management company will do nothing about it. All of these residents are aging adults on fixed incomes. They are barely able to pay for heat and ac in addition to groceries, medications, and health care. This company needs to pay for a full extermination of every room and apartment in the building. In addition this company is now refusing to accept section 8 housing assistance. Many of the apartments need proper repairs and upgrades that are not being completed. These residents deserve dignity and respect.

  Business Response

  Date: 09/08/2023

  Hello,

   

  This is resident #*** at Washington. She came to me yesterday with fear that she may have bedbugs now. She said she found one on her shoe and has a rash which she doesnt believe is from bedbugs. When we did her initial inspection, she did not have bed bugs.  I showed her proof of this yesterday when she asked for it. I dont believe there has been any maintenance done in her apartment though. I have emailed ******* with the pest control company (yesterday and again just now) asking her if we can inspect #*** for bed bugs next Tuesday or Thursday next week as these are the dates the resident is available. I informed her that I would ask about payment for the bedbugs once we establish if she really does have them or not.

  I shut down all the common areas to keep the residents from congregating and spreading any further bed bugs for a month and a half. Not because there were any bed bugs in those areas. All common areas and hallways were treated thoroughly during this time.

  As of last Tuesday 09/29/2023, ********************* (pest control company) reinspected her apartment for a second time, and again, she was told that she does not have bedbugs.

   

  Sincerely,

  ***************************

   

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my duration of stay, for about 2.5 weeks, temperatures of water in the unit were 55 degrees F in the middle of winter. We were told that we had no right to take legal action because they were working on it. Them working on it then proceeded to take another week. Again, this is in the middle of December and into January. We went weeks without the repairs done in our apartment. Could NEVER get ahold of someone above the office manager. They purposefully don't answer phone calls.

  Business Response

  Date: 08/11/2023

  The given address does not correspond to a Bridge Property Management location.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not have the service that I have been paying for, would like a credit to my account. Pools have been shut down since July 5, 2023 to date. No pest control at all which I have also been billed for.

  Business Response

  Date: 08/09/2023

  Good afternoon,

   I am Angela S**** the community manager for Dunwoody Village.  On the 4th of July, our pools were vandalized.  Due to the damages, the health department inspected them and required some intensive work in order to open them back.  We had a company that came to perform some of the mechanical and electrical repairs.  Their job will be completed by 8/11.23. After that, chemicals will be balanced, and new signs install.  We have sent communications to all the residents about the situation and also giving a tentative reopening date.  All of this depends on the health department re-inspection. 

  Pest control is available to the residents twice a week.  They have to call to request service in order for the company to access their apartment.   

  Our community have to comply with the health department regulations regardless of the time that will take for the re-inspection to take place.  

  Sincerely,

  Angela S****

  Community Manager

• Initial Complaint

  Date:07/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to move out of Crystal View Apartments in Garden Grove, CA. The on-site property manager, Andrea G*******, is attempting to charge me for 60 days of rent, even though I am only required to provide 30 days notice per Civil Code Section 1946.1. I am a month to month tenant and my previous lease (prior to expiration) does not require me to provide more than the standard 30 days notice. Andrea continues to speak to me in a condescending and argumentative way, without providing any documentation or allowing me to speak with a higher level leader in the organization. Andrea's behavior towards me has been unprofessional and unwarranted. I would like the company to reach out to her directly and prevent Andrea from charging me for additional days unlawfully. I also request that the business address the personnel issue at this property, because the staff does not provide a good impression or a positive environment for current or future residents. I would like to be contacted by someone other than Ms. G*******, as she has been repeatedly rude and disrespectful toward me. I have attached email documentation to show an example of the unprofessional interactions.

  Business Response

  Date: 07/24/2023

  “We are currently working with the team to come to a resolution with the resident.”