Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bridge Property Management, L.C. has 65 locations, listed below.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  CobbleStone

  1615 Stoneleigh Court Arlington, TX 76011-9163

• 

  The Archer

  817 Fulton Ave Sacramento, CA 95825-6418

• 

  Bridge Property Management, L.C.

  9733 E Southern Avenue Mesa, AZ 85209

• 

  Bridge Property Management, L.C.

  4902 E Thomas Road Phoenix, AZ 85018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/3/22, I applied for an apartment at Edgewater at Sandy Springs and was quoted the rental price $1310 monthly and a move in date 7/22/22. I paid $276 and did the paperwork via RentCafe.com to secure this rental rate and move in date. However, someone from Bridge Property management called me on 6/6/22 and said there has been an error on their website, and informed me that the rental rate would be higher due to renovations and the apt would not be ready until sometime in early August. We agreed upon a rental rate of $1411 for unit ******* and I was told the property manager, Candy, would call me to confirm and I would be receiving this in writing in a welcome letter. Four days had passed and I didn't receive anything in writing or a call from "Candy". I checked my application status online and it was updated to reflect a rental rate of $1435 and move in date 7/28/22. On 6/8/22, I called BPM and Edgewater at Sandy Springs to request a full refund and left messages. On 6/8/22, I also emailed my refund request with my rental application showing the rental rate $1310 and move in date 7/22/22 which I paid for as proof. On 6/10/22, I emailed BPM and Candice J******, the property manager again regarding my refund request. Today is 6/14/22 and I still haven't gotten any response or refund.

  Business Response

  Date: 06/16/2022

  Let me reach out to the regional manager and see what the status is.

  Customer Answer

  Date: 06/23/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I was only partially refunded an amount of $200. I paid $276 in total. The apartment was not advertised and quoted correctly when I applied. The application stated my payment of $276 was to secure the quoted rental amount and the apartment but it did not. I would not had applied or paid for the application fee if the correct pricing and move in date was quoted to me. Therefore, I am requesting a full refund. My application fee pulses administration fees paid of $276.

  
  Sincerely,
  ******** *******
  

  Business Response

  Date: 06/27/2022

  After speaking with the regional manager we have done all we can to resolve this issue.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Bridge Property Management because they do not care about their tenants and seeing that I have been living at this property (Laurel Hills preserve) for as long as I have, I am honestly shocked at how I am and the issues I have presented to them, are being handled. Speaking with Regional Managers does not help either. The summary of events is below: -Been dealing w/ mold for 2 years because it was not handled properly the 1st time I put a request in back in 2020. -Asked to get my carpet cleaned in 2021 (5 years after I moved in). Was told it should be cleaned w/ each renewal. The carpet hasn't been touched since I moved in in Apr. 2016, even AFTER going to the office, speaking w/ "Alec" and placing the request. -My rent payment was paid on time like it ALWAYS is yet it was returned during this fiasco I am currently enduring. I asked what happened, was told someone named "Melissa" was cc'd on the email I sent and she would reach out. It's been 4 days, Melissa has not reached out nor was she cc'd on the email. -The property did not tell us annual inspections were going on (6/6/2022). The gentlemen that mentioned this inspection was "required" entered my apt and did not answer the questions I had for them. BEEN HERE 6 YEARS, AND NEVER HAD AN INSPECTION. I went and told the office, they claimed an email was sent. It was sent at 3:56p LATER THAT DAY, not 10a when these people were on the property. -Because of the weird-acting inspectors, I asked for a call ahead for any maintenance men coming to the apt. Someone showed up yest, did NOT announce themselves, & tried to enter the apt. I DID NOT receive a call from the office prior. After this person left, I get a call from the ofc saying the maint. man is coming to "fix something" (verbatim) and I should open the door. No one ever came after that. I have A LOT more but not enough characters! AVOID this place AT ALL COSTS!

  Business Response

  Date: 06/16/2022

  Thank you so much for reaching out. I am very sorry that you have been dealing with these issues with no word on a resolution. Let me reach out to the necessary channels and see what the status is.

  Customer Answer

  Date: 07/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Laurel Hills Preserve did not care to handle issues while I was a resident. I received a response via email 2 days AFTER I moved out of the apt... Talk about timing, especially after I reached out to everyone cc'd on the email thread concerning quite a few issues in my apt. They deliberately ignored me for weeks! Stephanie, Cassandra, Nicole and whoever else was cc'd on the email. It's unfortunate. I left that Apt after 6 years simply because I was treated like a number not a long-standing resident with no problems or complaints. 

   

  
  Sincerely,
  ****** *******
  

  Business Response

  Date: 07/08/2022

  We have discussed this with the regional manager over the property and at this time there is nothing else that we can do to resolve this issue.

• Initial Complaint

  Date:06/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with ********************************. My application was denied. I was never given a reason for the denial. I was told that I would receive a letter with the reason for denial but never received. I contacted their parent company Bridge Property Management in UT for a follow up and they never responded. I contacted the leasing office for a refund of my administration fee of $200 which was supposed to be refundable but the asst. ******* told me it was not refundable. All the documents I read said that the application fee was non-refundable but it did not reference the administration fee no being refundable. Even the agent that showed me the apartment (***************************) said the administration fee was refundable. Also, the unit he showed was being repaired and had dead roaches on the floor of various rooms. I am requesting a refund of my $200 for my administration fee. I am trying to avoid legal action but that will be my next step if this is not resolved. They have been very dismissive and I will be filing an additional complaint for consumers not to use this property for rental and unfit conditions of unrenovated units I witnessed.My application date:4/20/2022 Payment made:Confirmation # of payment - ********* Amount - $281.19

  Business Response

  Date: 06/06/2022

  We are working on a resolution to this situation.

  Customer Answer

  Date: 06/06/2022

   
  Complaint: 17298404
  
  I am rejecting this response because:  They have not resolved or contacted me to resolve.  They have not sent me any correspondence by mail to resolve.  The only resolution that will be acceptable is the return of my $200 administration fee which was not refunded.  I accept that the application fee was non-refundable but the administration fee was refundable and acknowledged by the representative at the location that showed me the apartment(***************************).  I am being very patient but will definitely take the next steps if no resolution can be agreed upon. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/09/2022

  The money was returned to his credit card yesterday. It will take approximately 48 to 72 hrs. to be back on his account.

  Customer Answer

  Date: 06/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************