Business Profile

Property Management

Bridge Property Management, L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

168 total complaints in the last 3 years.
46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are trying to get a full refund back for our security deposit back. We had absolutely no damages or stains or anything in our apartment. We paid a $800 deposit and got a security deposit report today 21/1/2023 stating we would only receive $146.92 back. All the stuff they put on the report was from the last tenants in the apartment. We were given no check list for move in or move out. We made request for a work order to fix the cheap paint in the bathtub and they said they fixed it and never did. They switched property management 1-2 months after we moved in. we have had nothing but issues since they switched management and it's very frustrating, we are getting treated and money not given back when we left the apartment spotless and better than when we got the keys. We also got shown an apartment and was not given the same lay out and we couldn't opt out of the lease unless we paid the termination fee. so, we got stuck in a year lease and we just tried to look at the grass a little greener trying to keep the peace cause i didn't want any issues. it's been nothing but issues. I'm very upset and want to resolve this. Nobody should have to be treated this way when they are good tenant and have caused zero issues. They also lost our money order and then tried to force us to pay two months' rent after notifying us a month later they had lost it and that it was our issue not there's. i asked them to review cameras in the office to show we paid rent and who it was handed to and where it went, and they said they didn't have access to the cameras the old company did. I called corporate and explained what happened and magically a couple days later our money order was found and nor did the apologize about how they treated us and accused multiple people that they didn't pay rent. I have all pictures and can send them to any email due to being on my phone.
Business Response
Date: 02/03/2023
Hi

I am very sorry to read about the issues you experienced at one of our properties. I would be happy to help, can you please verify the name of the property in question?
Customer Answer
Date: 02/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The property name is Bridge property management ( ************* **** **********)

Sincerely,

****************
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding the apartment complex ************* Apartments in ****************************************** that is currently under Bridge Property Management.I just returned from a three-week vacation on January 16th, 2023, and I was shocked to see the state of my apartment and car. My kitchen sink was flooded with unknown substances, damaging several of my belongings. What is worse is that this is the second time that my kitchen sink has been flooded, and the apartment repair team says that this event will keep repeating.Furthermore, my car was towed. I parked in the sheltered parking area three weeks ago, and when I returned, it was gone. I later found out from 911 that it was towed. I later talked with a member of ***************, and they said that this was because the apartment management team did not give me a red permit to put on my car. When I later confronted the apartment management, they said that everyone was supposed to receive a red permit when they first move in, but I did not receive one. Keep in mind that Bridge Property Management just bought out the property a few days ago, and they were all rushed with filing my lease. I picked up my car from the towing company, and they confirmed my suspicions that I got towed because I did not receive a red permit from the apartment management. The cost was 951 dollars. When I confronted the management regarding a refund, they claimed that since there was no proof that I did not receive the permit, they won't refund me for my tow. Now I am 951 dollars short, and I demand a refund.
Business Response
Date: 01/20/2023
We are refunding the requested monies. This has been resolved.
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Can I perhaps know how the business will refund me the money in regards to this?

Sincerely,

***************
Initial Complaint
Date:01/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am resident at Tree Top apartments owned and operated by Bridge Property Management. I just renewed my lease in October of 2022 and since then, for the past 3 months my rent bill on the app is never correct. One month, my bill was the old price from last year's rent agreement, which was obviously a lot lower than the current rent agreement. It took days to contact them to get the issue fixed. More recently in December, the rent was wrong once again. The bill was showing 2 fees for trash and 2 fees for pest control (there should only be one). When I tried to reach out for an explanation, no one responded again. I could not get a phone call back or even an email response. Not knowing what to do, I submitted my rent payment on December 2nd minus the additional trash and pest fees. On December 6th, the manager named *********************** finally reaches out via email to say that the 2 extra fees were an error on their end and it should have shown on the bill as my security deposit lease fulfillment (which is $8.25 per month) Since I renewed in October, the manager had failed to bill this security deposit fee for the past 3 months. Now, I owe $24.75 for "missing" the past 3 months, even though it was the managements error for not billing me for the past 3 months. So in ***********************' email on December 6th, she states that issue was resolved and that I have a balance of $24.75 on my account because I was not billed for 3 months, and on top of that they gave me a late fee for not paying the $24.75 immediately after they fixed the issue, which occurred on their end. I tried to walk into the leasing office to have a conversation with ***********************, but it was not pleasant. She stated how I should have payed the $24.75 right away when I received her email on December 6th even though I already submitted my rent payment on the 2nd. And even though the error was the result of their doing, they do not budge. They said I pay the late fee in 2 days or i will be charged another late fee.
Business Response
Date: 01/09/2023
This has been resolved. We have reversed the late fee.
Initial Complaint
Date:12/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied at ********* apartment in *******, ** and was denied. This is after I spoke to the leasing agent, ************************, on December 23,2022. I explained to ******** that I had a collection from apartments 4 years ago but have since re established my rental for 2 years and 5 months with the current property I am residing. ************************ never answered my question or gave any information on her thoughts and my chances of approval AFTER I explained to her that I had been denied a few times before and all she cared about was running my credit and application when she knowingly knew it would be an automatic denial if any money is owed. Instead of her saying, you will be denied for any balance on your report shows up, I would have said no, because chances are you will be denied. All she said was do you want to run it, we have to run your report. ************************ was in a hurry, I am guessing because it was the weekend holiday, when she could have waited until when the office reopened after the Christmas holiday. I am requesting my application fee refunded or approval with conditions based off the leasing agents knowledge of the rules for approval and her awareness of the collection on my credit report because I told her more than once. Monday, December 26,2022, I received an email straight forward to the point of denial, I responded to the email of my concerns and ************************ replied back that I needed to speak to Transunion, I asked her to have her manager look at my application to see if I can get approved with conditions. ******** replied back stating she will have her manager look at my application and let me know what she says. It's just unfair that I am getting denied based off something 4 years old and almost 5 years come 2023. I have no criminal history and since the broken lease in 2018, due to loss of employment as a single parent, I had to move. Since then I have rented from a private landlord for 1 year and the 2 years plus 5 months established.
Business Response
Date: 01/06/2023
We are reviewing the complaint and working on a solution.
Initial Complaint
Date:12/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been without water at my apartment complex for around 4 days. Rather than finding means to resolve the issue they have taken it upon theirselves to cut phone communication no close the offices. No water im apartment units is dangerous and unsanitary living conditions
Business Response
Date: 01/04/2023
This situation has been taken care of.
Initial Complaint
Date:11/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has a property called *************. I filled and application for an apartment and put down a deposit. Not once do they reach out to me I had to call them for 2 weeks. I was finally given and email requesting documents that I sent and still heard nothing. They have taken my holding deposit and claimed that it is passed the time to get a refund. Even though we were never contacted or informed that an approval had gone through until 11/10/22 and tried to withdraw 11/11/22
Business Response
Date: 11/15/2022
We are sorry to her of your concerns during the leasing process. We have already sent a request for your holding deposit to be refunded to your card and it has been approved. Please don't hesitate to contact the office if you have any further questions or concerns. ************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Originally we rented an apartment with MAA Oakbend that was sold to Bridge Property management now Bridges at oakbend. We did not have an issue to begin with but I have emailed multiple times the corporate office with no response. The current property manager ****** is extremely rude and the overall experience has been God awful. Not only was the apartment not move in ready, we have had many issues since moving in. Some of the maintenance requests were never taken care of during our 14 month lease. As we get close to move out, they are making us pay a ridiculous amount of money and forfeit our security deposit. Our rent has not been the same in consecutive months a single time. They never provided a notice of move out or extension and when I finally was able to get to the office I was told that they notified us in a portal which is a blatant lie. So I had to provide a letter that day in order to make sure that we could move out on time. They have given us three different balances every time we ask how much we owe, no one can ever answer with the same number as before. ****, 900, 800, 500. It is never the same. I have absolutely had it with these people and need assistance.
Business Response
Date: 11/16/2022
Hello **********

My name is *********************** Regional Manager for Bridges at Oakbend, I am sorry to hear about your experience so far. I would be more than happy to go over all of your billing statements and the issues you are having at Bridges at Oakbend. Would you be able to give me a call so we can go over your concerns. I can be reached at ************.

Thank you,

***********************
Regional Manager
111 *************************************, Suite 400
**************,**** 84070
o: ***************
e: ****************************************************
BridgePM.com
Initial Complaint
Date:10/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are being evictedfrom Helix Apartments in Las VegasNv and wemoved out.
Business Response
Date: 10/17/2022
The resident did not come in the office and turn in keys, disconnect utilities, moved any of her items or sign the move out form at judges orders; therefore we have not moved her out of the system until the constable has actually conducted the lock out. The resident moved out by way of an email that says I moved out just before the constable arrived.

This situation has been resolved.
Customer Answer
Date: 10/24/2022

Complaint: 18229153

I am rejecting this response because:

Sincerely,

*********************************
Customer Answer
Date: 10/24/2022
Judicial officer ********************* called me on the morning of the 6th. He said I should bring the keys to the office so they know we moved out,because he didn't want to deal with their bogus eviiction. That's all, nothing else. I'm tired of these people harassing my 73 year old husband and I. Continue with this ************************* we will be forced to take legal action. We moved out just leave us alone. I also left a message with the courts and provided proof that we moved out before the 7th. You have no right to harass us like this. We've done nothing to anyone and *** deserve to have our good name and credit ruined because of a power hungry manager.
Business Response
Date: 10/24/2022
This resident sent an email to our ******** Services line and the regional manager attempted to reach out via phone but the number provided on her contact form but it was not in service. We would like to get this situation resolved ASAP. The regional manager is attempting to get the situation resolved.
Customer Answer
Date: 10/24/2022

Complaint: 18229153

I am rejecting this response because:

Sincerely,

*********************************
Customer Answer
Date: 10/24/2022
This should have never happened in the first place. We just want the the ** we were put through. The regional manager should have my email address and that email was sent some time ago. Also there's nothing to resolve. The manager lied, harassed us and forced us out of OUR home. 8 years and no issues. No one in that company cares about anything but money. I lived my apartment and wanted to live there forever and ************************* for whatever reason had decided to ruin our goodness and credit cause she didn't like us and trumped up some insurance fee even though we had insurance at the time. She didn't have to do that. We are eldery and some people need to have a little more respect. It's going to take a lot to stop us from calling HUD and the attorney General and filing a wrongful eviction lawsuit. Our lawyer says we have a good chance especially after ******** purebred herself in court. You all are wrong for treating your tenants the way you do. Not to mention the physical pain I had to endure while moving. Just get rid of the unlawful eviction and make sure we never heard from anyone at Bridge They envied a 73 year old man for calling the manager a b**** Sorry he calls it like he sees it. She needs to grow up. When I managed apartment complexes I was called every name in the book. Grow up

Business Response
Date: 10/28/2022
The regional has been attempting to reach out to the resident but the phone number is not allowing her to receive voicemails.

Court was also had today and the resident didn't show up. We can not assist if we can not get in contact.
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They had my car towed for 1 flat it is insured registered and drivable
Business Response
Date: 10/04/2022
The attached address is not a property that we manage. We also don't manage any properties in ************.
Customer Answer
Date: 10/12/2022
The property is in ******* they manage ********************* in Mariettta Georgia
Business Response
Date: 10/20/2022
The onsite staff has been in contact and we are taking care of this situation.
Customer Answer
Date: 10/21/2022

Complaint: 18159266

I am rejecting this response because:
They have not reached out to address this matter

Sincerely,

*******************
Business Response
Date: 10/24/2022
The regional manager spoke to ********** and coordinated the pick up of her vehicle at no cost. I also confirmed with ********* she was able to pick up and her vehicle same day.
Customer Answer
Date: 10/24/2022
That's a lie noone spoke to me about picking up my vehicle the same day because that's a false response because noone was in the office the day it got towed
Complaint: 18159266

I am rejecting this response because:

Sincerely,

*******************
Business Response
Date: 10/28/2022
Thank you for reaching out. We have contacted you to reimburse a portion of the towing cost. We can also provide a copy of the Community Regulations stating the requirements of parked vehicles on-site. You may reach out to Community Manager *********************************** or Regional *********************************************** if you have any further questions or concerns.
Customer Answer
Date: 11/02/2022

Complaint: 18159266

I am rejecting this response because: they called me once and every time I enail and try to call them back they never respond they are playing games the worse apartment complex ever I emailed both people no response
They trying make the better husiness believe that they ate trying to resolve this when they really aren't
Sincerely,

*******************
Business Response
Date: 11/14/2022
At this point we have done everything in our power to get this situation resolved for the previous resident. She will need to reach out to the former regional manager: ************************************* ************ ****************************************************************

or the Vice President over the property: *************************************************
Initial Complaint
Date:09/22/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contact ************** in regard to a deposit that was placed on the apartment when I first moved in. I have sent multiple e-mail's asking them for an itemized receipt in regards to what they have charged me for. I was also over charged for rent and was not reimbursed for that. I have called, e-mailed, etc and have not gotten any type of reply. I want a receipt of what i was charged for so I can dispute.
Business Response
Date: 10/03/2022
We are working to get this situation taken care of.
Customer Answer
Date: 10/03/2022

Complaint: 18064743

I am rejecting this response because:

Sincerely,

*********************************
Customer Answer
Date: 10/03/2022
The response received was that they were looking into it bot that I would be receiving any type o call or email from them. I have called their headquarters and left voicemails numerous times
Business Response
Date: 10/04/2022
***********************, the current regional over the aforementioned property is currently working to get this situation figured out.
Customer Answer
Date: 10/04/2022

Complaint: 18064743

I am rejecting this response because: ********************************* emailed me an attachment which lists the final utilities and rent statement which I already paid prior to moving out. Utilities were covered in the amount I initially overpaid to begin with. I asked for an itemized receipt detailing what I was charged $230 for. The excuse given was cleaning and damages. I have a receipt which lists the cleaning amount I paid a cleaning company to clean the unit the day I turned the keys in. Damages were not listed as to what was allegedly damaged which is what I asked for. None of which was listed in my lease as far as paying a cleaning fee. I have still not received what I asked for, but I have continued to have to see in real time the negligence of **************

Sincerely,

*********************************
Business Response
Date: 10/12/2022
The rejection has been sent up to the regional manager over this property for review.
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Bridge Property Management, L.C. is NOT a BBB Accredited Business.