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Business Profile

Aromatherapy

Vitality Extracts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

This profile includes complaints for Vitality Extracts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vitality Extracts has 3 locations, listed below.

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    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly asked this company to take me off their daily texts. They said they would. They said the texts had been cancelled. They lied. I receive this annoying text every single day and they won't stop. The STOP option does not work. This company does not have very good reviews. I am learning my lessons not to order anything off of Facebook. I will never order from them again, just because of the poor customer service in not taking me off this text list.

    • Initial Complaint

      Date:03/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order 1 bottle and 2 roll tons of frankincense on February 3, 2023. I have never received them. I have exchanged emails with the company 4 separate times. The tracking number has no information beyond the placing of the order. I've attempted to call, and no one ever answers. I've requested my money back.

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitality extracts, purchased products in Feb 4,2024. I called on March 7,2024 to complaint about Bottle dropper failing twice. spilling on my clothes. Spoke to customer service regarding issue. was told that their policy states you have 14 days. to file a complaint to get a replacement. I told them that I just opened a new bottle, and still have 2 more bottle with droppers. request was denied for a replacement of droppers. and 30ml bottle of oil.

    • Initial Complaint

      Date:03/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my first order with Vitality today. It was for a small roll-on for $16. I received confirmation of my order. Then 2 hours later, I received an “updated” order. Another item had been added to my order and charged to my credit card! I did NOT authorize this transaction! My $20 order is now $48!!! And of course, I cannot get ahold of anyone! I emailed and called. I will be reporting this business for theft. This is to make others aware of their dishonest business practices!

    • Initial Complaint

      Date:02/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email stating that the company was running a special BOGO for their 30 ML extracts, the attached as clearly shows the 30 ml bottle of Helichrysum, but when I went to order that product, their website says the product is not available to be purchased using the BOGO, to me that is clearly false advertising.

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order- order# *******, The order arrived and 2 out of the 4 oils were not sealed and one was leaking. I called to explain that I received oils that were not sealed, and scent was coming from and on one of the bottles (with the dropper in it). I have never received a bottle with the dropper in it either. Sounds a lot like product that was shipped to someone else, they didn't like it and it was shipped back to the company and now the company is resending it to me.. I was told that is a "new cap". I raised this as a safety concerned. How do I know that the product wasn't contaminated? He offered to give me a credit and I said will the next product be sealed? He was unsure. How do you not know? I asked for a manager and was told I had to wait 24/48 hours for a call back. Then they call while you are at work, and when you call back no one picks up. The manager left a voicemail telling me that I can't have replacement product that is sealed, nor can I send back for a refund. What kind of customer service is this? How I do I know the product isn't contaminated? I have been ordering oils for years and never one time have I received bottles that were not sealed. Wouldn't this be a liability on the company? What is the product was contaminated? I would like sealed bottles. Is that too much to ask for? Cecelia is the one that left a message, and no one answered (of course) when I called back. What a joke! A picture was provided to Vitality but I will provide again if needed.

    • Initial Complaint

      Date:02/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered something from vitality extracts once and they keep emailing me at least twice a day . I've text them many times to stop. I've also talked to someone and she said they would stop emailing me and they still won't stop. Don't know what to do to have them stopping. Also there isn't anywhere to unscribe

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order November 6th, 2023 and have yet to receive my product. My card has been charged. Each time I look it states it will be delivered today.

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered A skin care product for which I received My skin is reacting to it so I cancelled My subscription. I have Not received a reply. My order charged again last month and I emailed To cancel again, my order again processed. I’ve tried calling and no response, I’ve emailed and tried to cancel online. No one is responding. I’ve tried live chat on website. No one responds. I want My money back and my account cancelled.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order ******* on August 5th. It took me through Shop Pay that didn't not ask for an address and did an automatic purchase. It shipped to an old address. I immediately contacted Vitality Extracts with a change of order request less than a minute after the order confirmation popped up.

      3 days later, I was sent a response that they couldn't change the address and would help me get my product. Elisha messaged me. I told her this wasn't my fault as it purchased the moment I clicked to go to Shop Pay without confirming an address.

      I either want the product shipped immediately to the correct address:

      *** ****** **** **** **** Saint Lucie, FL 34986

      Or I want an immediate full refund of what I paid. I did not receive the product I paid for and spent over $100.

      And quite honestly, the company should refund me and send me the product just for the hardship I have had to go through and the unwillingness to help me find a resolution.

    Vitality Extracts is NOT a BBB Accredited Business.

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