We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Aromatherapy

Vitality Extracts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Reviews

This profile includes reviews for Vitality Extracts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitality Extracts has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.62

    Average of 110 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Elizabeth H

      Date: 01/06/2023

      I ordered over a month ago and received one of the six oils I ordered. Please do not order from them.

    • William C

      Date: 01/04/2023

      They never sent the product even though an email says it's out for delivery. They won't answer the phone or email. Rip off scam company.

    • Joanie M

      Date: 12/30/2022

      Horrible customer service. Can't get a hold of anyone. I have had MANY things mailed to me yet they say *** tried to deliver and it's wrong address, then wanting more money for "another" attempted delivery. ( I have seen many complaints about them doing this) They don't answer the phone, just an answer message that says something about it's full and to call back. I was going to order more things but I HIGHLY DO NOT NOT NOT recommend this company. Seems from the multiple other complaints I have seen ( of the same thing happening to them) this company is probably a BIG SCAM. BUYS BEWARE!!!

    • Hedwig G

      Date: 12/30/2022

      Their customer service for returns or even just questions is a runaround BS and never provided with names of people. Emails mention "our team." I have to report them to my bank in order to get refund for car diffuser that does not fit the car plug, diffuser is too tall, and does not function when I tried it in friend's truck. This is the second time they cheated me. They never publish bad reviews of their products or respond to refund requests or send prepaid labels for return of items that do not function, like the car diffuser.

    • Kim W.

      Date: 12/22/2022

      Its a scam! Purchased dec. 7th records say order fulfilled. Tracking site doesnt work texted with a technician and asked how long I had this problem with my computer called number ofcourse que is full. All negative comments removed from site

    • Teresa A.

      Date: 12/20/2022

      Purchased items on Dec 4th. Hasn't even shipped and it's the 19th. They are very clearly scamming people. **************** emails say someone will get back to you in 2 days. Right.When you call it just says that the que is full and hangs up on you. I will continue to email and message them on FB and IG because they deserve to have their time wasted.If you go to their social media pages, it is very evident that they have deleted all of the messages stating that people were being scammed. Karma will get them eventually.I would be ****** if I had spent more than $20.

    • Bobbie M.

      Date: 12/19/2022

      I placed a first time order in November 2022 with Vitality, I received order soon and paid with a credit account. Next thing I know I get a statement in December that $40.88 has been paid to Vitality for 30ml of Breathe Easy from my account. I immediately e-mailed them and let them no I am not on any subscription with them, I had just received my very first order and have not used any of it. I contacted them a dozen times wanting an address to return this bottle back to them, Three time they sent me to fill out a form for Refund. It has been two weeks and I still do not have a return label or an address to return the product back to vitality. I sent them a note yesterday stating they are running a business un professionally. A consumer should be able to contact someone easily to get an address. I called a number they have listed this morning and the machine said they were busy and hung up on me !! I am giving them one star as they do have fast delivery.

    • Connie P.

      Date: 12/17/2022

      I ordered several oils or blends/carriers. One was helichrysum, touted to help with bruising and varicose veins and lots of good reviews for that on ********* I started slowly as with any product and gradually applied to larger areas (forearms), mixed with DerMend or their carrier oil. After a few weeks, I suddenly broke out in a horrendous rash - itching and stinging and was diagnosed by a PA online as having shingles. I was treated for that but it soon started on the other arm. I went to my dermatologist who told me it was an allergic reaction, not shingles. I discontinued all products except the steroid cream she prescribed. One by one, I did patch tests with any creams, lotions, oils I was using. Helichrysum - bingo, instant horrible rash, even blistering. When I asked for a refund, I was told the 14 day grace ****** was over. I really think they should stand by their product when a negative reaction occurs. $45 wasted on a product I can't use. Will never order from them again although I was pleased with Sweet Dreams as an aromatic. I have not yet used their Frankincense since I have Doterra open. I will be very careful to test it for reaction. Also disappointed they do not supply any printed information on their products when they ship them. You have to dig it up on the website.

    • Susan S

      Date: 12/17/2022

      I ordered gifts for Christmas on 12/07/22. After many emails and attempted telephone calls, I looked at reviews. Wow, BBB rating is ****??! Why didn't I check this before ordering? Today (12/17/22) an email arrived stating "order shipped". Tracking through **** is unavailable. So glad I used PayPal for this order as I may need their help!

    • Penelope C

      Date: 12/08/2022

      My first order went fine. Then I made a big order and never received it. They proceeded the payment and the order said unfulfilled. No response to emails. Waiting on hold on customer service line for so long multiple times never yo reach a person.

    Vitality Extracts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.