Complaints

This profile includes complaints for Alpha Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alpha Warranty Services, Inc.

  PO Box 95790 South Jordan, UT 84095-0790

  
• 

  Alpha Warranty Services, Inc.

  11456 S Temple Dr South Jordan, UT 84095-7843

  
• 

  Alpha Warranty Services, Inc.

  PO Box 580 Riverton, UT 84065-0580

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty plan from alpha warranty services. On April 09, 2025 I called in because I needed to file a claim with them for a repair on my 2019 TeslaModel 3. I am having issues with my 5 way actuator valve. Under the terms of the contract, it states that valves are covered. Al-ha warranty services is stating that valves are not covered when an agent informed me that they were just to be told theyre not by another person.

  

  Business Response

  Date: 04/10/2025

  Dear Mr. ****************** you for your feedback. We understand how important it is to receive clear and consistent information, and we sincerely regret any confusion you've experienced.
  After reviewing your contract (AWS10045603E) and the communication history on your account, wed like to clarify a few important points regarding your recent inquiry.
  You have an A+ Electric Enhanced contract, which is a specialized plan designed to support electric vehicles like your 2019 Tesla Model 3. When you contacted us on April 9, 2025, you inquired about coverage for a 5-way actuator valve, which we understand is a solenoid valve specific to Teslas climate control or HVAC systems.
  While your contract does list coverage for certain valves, those are internal engine components such as intake or exhaust valvesnot solenoid valves or actuator components. Based on our review, the 5-way actuator valve is not listed as a covered item under your current contract.
  We understand that you were told by a representative that valves are covered. That statement is true in general for covered internal engine components as specified in the contract, but we acknowledge that it may have led to confusion in this case due to the technical nature of your vehicle and the part in question. We apologize for any miscommunication that may have occurred.
  Additionally, we had sent you our Tesla claims worksheet and explained how Tesla-related claims are handled. Our adjusters had also spoken with a Repair Facility (**) to begin preparing for a claim; however, we did not receive any follow-up documentation or communication from the ** to initiate the process. Without a formal claim being filed or a diagnosis from a licensed repair facility, we were unable to proceed.
  We also understand that you have since requested to cancel your contract. We respect your decision and will ensure that any eligible refund due under the terms of your contract is processed promptly.
  We truly appreciate your feedback and the opportunity to clarify this matter. If you have any additional questions or would like further assistance, our team is here to help.
  Sincerely,
  Alpha Warranty Services Customer Support Team

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpha Warranty Services denied my warranty claim based on an undocumented and speculative overheating diagnosis. The dealership admitted it did not perform diagnostics, yet Alpha still denied the claim. Now that the claim is reopened, Alpha has gone silent and is failing to communicate or assist in resolving the matter. This appears to be a stall tactic or bad faith practice.

  

  Business Response

  Date: 04/10/2025

  Dear Mr. ************** you for bringing your concerns to our attention. We understand how frustrating it can be to deal with vehicle issues, especially when you're seeking help through a service contract thats meant to provide peace of mind. We appreciate the opportunity to address your concerns and clarify where things currently stand.
  After reviewing your account and the associated claim, we can confirm that a claim was initiated on March 27, 2025, through our online portal for concerns related to overheating and smoke coming from the vehicle. According to the information provided at that time by the repair facility (**), the vehicle had come in overheated with a locked engine, and the shop was recommending replacement of the radiator, engine, and drive belt.
  Based on this initial input, and because the radiator is not a covered component under your contract, and failures due to overheating are explicitly excluded, the claim was denied by the online adjuster in accordance with the contract terms.
  However, we take customer concerns seriously and are committed to a thorough and fair review process. On April 4, 2025, your claim was escalated and reopened by a supervisor at your request. His notes reflect our intent to revisit the decision, gather additional diagnostic details from the *** and determine the actual point of failure. Specifically, the supervisor requested the following from the **:
  - Diagnostic trouble codes (DTCs)
  - ********** condition and levels
  - Coolant level and condition
  - Any evidence of overheating (e.g., contamination findings or technical service bulletins)
  The supervisor also noted the possibility of arranging a third-party inspection once sufficient information has been provided by the ** to help validate the root cause.
  As of now, we can confirm that the supervisor reached out to the repair facility on April 9 but unfortunately was unable to get a response. We understand your concern about delays, but please rest assured that this is not a stall tacticwe are actively working to move the claim forward. Another outreach attempt is scheduled to ensure we receive the information needed to complete a proper review and proceed accordingly.
  Alpha Warranty Services is committed to acting in good faith and ensuring all claims are handled promptly and in alignment with contract terms. We remain open and ready to continue assisting with this claim and welcome any cooperation from your repair facility to help bring it to resolution.
  If theres anything else we can do in the meantime, please dont hesitate to reach out.
  Sincerely,
  Alpha Warranty Services Customer Support Team

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23184313
  
  I am rejecting this response because:
  

  While I acknowledge the claim has been reopened, Alphas current position does not resolve the ongoing hardship Ive endured, nor does it offer a path forward for the engine repair or proper transportation support.
  
  
  1. Engine Claim Must Be Resolved
  
  
  Alpha Warrantys original denial was based on undocumented and speculative input from Premier ********* of ******** a dealership that failed to perform or document a full diagnostic, yet charged me a fee. Now, Alpha is attempting to collect additional documentation from that same dealership, which has already proven uncooperative and negligent.
  
  
  I am requesting that Alpha Warranty approve the engine repair without further delay, based on:
  The dealerships failure to provide timely or complete diagnostic information
  The absence of any clear evidence supporting the overheating exclusion
  The fact that Alpha initially denied the claim prematurely and only reopened it after formal escalation
  
  
  Delaying further while Alpha waits on a dealership that already failed its duty is unreasonable and unfair.
  
  
  2. Transportation Support Past and Ongoing
  
  
  I have been without a vehicle for over six weeks, through no fault of my own. I am requesting the following transportation support:
  Rental reimbursement of $2,100 ($50/day 6 weeks) for the period I have already been without a vehicle due to the delays caused by both Alpha Warranty and Premier *********
  Ongoing rental coverage starting immediately and continuing until:
  The dealership provides a proper loaner vehicle for the full duration of the engine repair, or
  The repair is completed and I have my vehicle back
  
  
  A service contract is supposed to offer peace of mind and protection. In my case, it has resulted in extended hardship, out-of-pocket costs, and no transportation all while Ive acted in good faith and tried repeatedly to resolve this through the proper channels.
  
  
  If Alpha Warranty and the dealership are unable to coordinate this among themselves, then one or both parties need to step up and provide this support now.
  
  
  Conclusion
  
  
  I am asking for:
  Immediate approval of my engine repair claim
  Reimbursement for the six weeks Ive been without a vehicle
  Ongoing rental coverage moving forward, until the dealership provides a proper loaner vehicle or my vehicle is returned to me
  
  
  Until these matters are addressed and a real resolution is offered, this complaint must remain open. Thank you for your time.
  
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 04/11/2025

  Dear Mr. ************** you for your continued communication and for providing additional details regarding your concerns. We understand the frustration that can come from delays and challenges in the repair and claims process, and we sincerely regret the hardship this situation has caused you.
  Claim Status and **************************start="487" data-end="490"> As part of our claims process, we are required to evaluate each claim based on diagnostic information provided by the repair facility (**). Because we are not physically inspecting the vehicle ourselves, we rely on accurate and complete information from the ** to determine whether a failure is covered under your contract.
  In your case, the original denial was based on documentation from the ** indicating that the vehicle had experienced overheatinga failure type that is explicitly excluded under your contract, regardless of the cause. However, we have since reopened the claim at your request and are actively working to gather more detailed information from the **. We recently received additional photos, and our adjuster is currently reviewing them. Please note that reopening a claim does not automatically guarantee coverage; it allows us to reassess the available information in a fair and thorough manner.
  We are still awaiting a repair estimate, which is a critical piece of documentation. Without an estimate, we are unable to proceed furthereven if coverage were possibleso we encourage you to ensure that the ** submits that as soon as possible.
  We recognize your concerns regarding the dealerships cooperation and the quality of the initial diagnostic. However, since the repair facility operates independently from Alpha Warranty, any concerns about their conduct or responsiveness will need to be addressed directly with them.
  Rental and *******************************start="1982" data-end="1985"> We understand your need for reliable transportation and recognize how disruptive it can be to be without your vehicle. Rental car coverage is included in your contract, but it is tied to approved claims and authorized labor time. At this point, no repair has been authorized, so we are not able to approve rental reimbursement at this time.
  That said, we are open to reviewing extended rental coverage if the claim is ultimately authorized and delays are found to be related to the claims process. As of today, the claim was opened on March 27, so from our records, we have been actively working on it for approximately two weeks. If there were delays before that related to the dealerships scheduling or diagnostics, we recommend discussing those concerns directly with the **.
  Moving ****************start="2785" data-end="2788"> We are committed to continuing to work through this claim with you. The next step is for us to receive the pending estimate so our adjuster can complete their review. Once all necessary documentation is received, we will provide a final determination based on the terms of your contract.
  We truly appreciate your patience and will continue to make every reasonable effort to bring this matter to a fair resolution as quickly as possible.
  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23184313
  
  I am rejecting this response because:

   

  Alpha Warranty Services denied my vehicle service claim (VSC1000155296) but refuses to provide any written documentation supporting the denial. My main contact, ********* **** and her executives, have ignored repeated requests to provide the written rationale, supporting photos, inspection reports, and the name of the individual who made the decision. This refusal violates basic consumer rights and raises concerns about bad faith denial practices. I demand Alpha provide: 1. A formal written denial justification, 2. All supporting evidence (photos, inspection notes, etc.), 3. The name and role of the individual responsible for the decision. If Alpha cannot produce these items, I request the claim be reopened and reassessed properly. ***** ****

  
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/11/2025

  Dear Mr. *********** understand your dissatisfaction with the outcome of your vehicle service contract claim and will again restate our position.
  Claim Status and Documentation
  Your claim (VSC1000155296) was originally denied based on diagnostic information provided by the independent repair facility (**), which indicated an overheating conditionan exclusion clearly outlined in your contract. As we do not perform physical inspections ourselves, our decision was based on the materials and assessment submitted by the ***
  At your request, we reopened the claim to ensure that every reasonable effort was made to reevaluate your concerns fairly and thoroughly. Our team has since obtained additional photographs and is actively reviewing them. However, as of today, we have not yet received a formal repair estimate from the *** Without that estimate, we cannot complete the reassessment process or issue a final determinationeven if coverage were possible.
  Please note that Alpha Warranty Services does not own or operate the repair facility in question. If you believe the diagnostic process was flawed or that the ** has been uncooperative, we respectfully suggest you address those concerns directly with them.
  Request for Additional Materials and Personnel Information
  Regarding your request for documentation and the names of individuals involved in the claim decision: we have previously communicated that all relevant documentation used in the claim evaluation process will be reviewed and considered. The claim review is complete and a final determination has been made. We have provided a formal denial explanation as requested.
  We also want to be transparent in letting you know that, due to the nature and tone of your ongoing communications, this matter has now been escalated and is under review by Alpha Warranty Services legal counsel. As such, further correspondence may be handled in coordination with or directly by our legal team.
  Moving Forward
  We remain committed to resolving this matter in a manner consistent with the terms of your contract.
  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23184313
  
  I am rejecting this response because:
  To BBB,
  
  Alpha Warranty Services only responded to this complaint because I went public on ******* and applied pressure. They had ignored me for weeks until I filed here and exposed them online. Now theyre finally speaking, but their response is full of contradictions, misdirection, and blame-shifting.
  
  Let me explain whats actually happening:
  
  1. **Alpha Warranty sent their own third-party inspector** someone I had no contact with or control over to supposedly perform a neutral evaluation. Now theyre blaming that third-party for the entire diagnosis and denial. That inspector was hired and directed by *Alpha*, yet now Im being told I need to track down and challenge their findings? Thats absurd.
  
  2. Ive repeatedly asked Alpha for the **diagnostic report** that justifies the claim denial. They have **never** provided it. Just vague references to an overheating condition with no teardown, no ********* and no explanation of how overheating was confirmed. Yet they denied a full engine repair claim based on this?
  
  3. Alpha now claims the review is complete but also says theyre waiting on a formal repair estimate and reviewing additional photographs. That contradiction is important: either the denial is final, or the investigation is still open. You cant claim both. Thats a legal trap they just walked into.
  
  4. And now, because Im demanding transparency and answers, Alpha says Ive been escalated to legal due to my tone. My tone? The only thing Ive done is insist on seeing the documentation that led to a $10,000+ claim denial. Thats called holding them accountable not harassment.
  
  Im asking the BBB to recognize the pattern here:
  
  - Deny claim without proper evidence 3 times in a

   row. 
  - Blame third-party inspector THEY hired
  - Tell the customer to go ***** answers from others
  - Refuse to show diagnostic proof
  - Intimidate the customer when pressure is applied
  
  Thats how Alpha Warranty Services is operating. I urge you to keep this case active and press for a resolution. Either they produce the diagnostic proof or they reopen and approve the claim. Enough games. Please bbb, you guys also saw my public tweets on X and responded to me. I will continue the public pressure on all parties involved in this mess daily. 

  
  Sincerely,  
  ***** ****  
  Claim #VSC1000155296
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/16/2025

  Dear BBB, We appreciate the opportunity to respond once again to Mr. ***** continued rejections of our professional explanation regarding the denial of his claim. While we understand the frustration that can accompany an unexpected repair, our obligation is to apply the terms and conditions of the service contract fairly and consistently.

  Mr. ***** A+ contract expressly excludes coverage for failures resulting from improper maintenance. In this instance, a qualified, independent inspector documented clear signs of long-term maintenance neglect, including significant engine sludge and damage consistent with overheating and infrequent oil changes. These findings were not speculative but based on photographic and physical evidence gathered during the inspection.
  Despite multiple good-faith attempts to communicate the basis of this decision, Mr. **** has chosen to reject the facts presented, repeatedly mischaracterize our process, and engage in a sustained pattern of condescending and harassing communication. He has sent more than 50 emails to our **************** supervisor, many containing inappropriate and aggressive language.
  Due to the nature of these interactions and his refusal to engage respectfully or accept the contractual terms he agreed to, this matter has been escalated to our general counsel and legal team. Mr. ***** claim remains denied in accordance with his service contract, and this matter is now considered closed. We respectfully request that the BBB close this complaint. Thank you.
  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23184313
  
  I am rejecting this response because:

  This response by Alpha Warranty Services is both factually misleading and legally deficient.
  
  1. **Lack of Evidence to Deny the Claim:**  
  Alpha claims an "independent inspector" found "signs of long-term maintenance neglect" and "damage consistent with overheating." Yet **no such photographic or physical evidence has ever been provided to me**, despite repeated requests. The "inspector" referred to in their response was not disclosed at the time of denial, and no report has ever been produced to verify any of the alleged findings. This constitutes a **denial without evidence**, in violation of fair claims practices.
  
  2. **False Claim of Harassment or Aggression:**  
  I have sent follow-up emails due to Alphas **weeks-long silence** and failure to respond substantively. My language was firm, not harassing. In fact, Alpha themselves acknowledged in a separate email that they were **"instructed not to respond"** during the ongoing review. If Alpha chooses to label consumer persistence as harassment, that is an attempt to deflect accountabilitynot a legitimate defense.
  
  3. **Denial Based on Speculation, Not Diagnosis:**  
  Alpha repeatedly refers to "overheating" and "sludge," but fails to address that their **decision was based entirely on speculative statements from Premier Chevrolet of Carlsbad**, a dealership that **never performed a full diagnostic**. That dealership later admitted in writing that diagnostics could not be completed due to the condition of the vehicle. This voids any technical basis for denial.
  
  4. **Bad Faith & Misrepresentation:**  
  Alphas reference to photographic and physical evidence is deliberately misleading. **No photos, no report, no mechanics notes, no teardownnothingwas provided** to support their denial. Their repeated attempts to close this matter without addressing these documentation gaps is a textbook example of bad-faith claims handling.
  
  5. **Legal Counsel Mentioned, But Never Contacted Me:**  
  Alpha references legal counsel and escalationsyet no attorney or representative has ever reached out to resolve or defend this matter. This is an intimidation tactic and should be viewed as such.
  
  ### FINAL REQUEST:
  I request the BBB reject this closure attempt. Alpha Warranty must be compelled to:
  - Provide the full inspector report with time/date stamps, photos, and findings
  - Specify what physical evidence supports the overheating claim
  - Clarify how they can deny a claim when their chosen repair facility admits **no diagnostics were performed**
  - Retract all defamatory statements about my character or language unless they can prove them with full email records
  
  If Alpha cannot produce the above, this denial must be overturned or re-reviewed by a third party. I reserve all rights to escalate this matter to the ************************************, BAR, and small claims court** for deceptive and retaliatory claim handling.
  
  Thank you,
  ***** ****
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpha warranty makes the repair time take extraordinary long. They require extra test that they do not cover. I had a engine replaced, which took almost 3 months. Thanks to them. And now its in the shop again with items related to that engine that they will not cover. Any company that offers Alpha warranty I will not use.

  

  Business Response

  Date: 04/08/2025

  Dear Mr. ****************** you for taking the time to share your concerns. We understand how frustrating it can be when a vehicle repair takes longer than expected, especially when you're counting on timely service and support. We sincerely regret that your experience has not met your expectations and appreciate the opportunity to respond.
  After a thorough review of your file, we'd like to provide some additional context around your recent claims:
  Your contract with Alpha Warranty Services is an A+ coverage plan, which outlines in detail the components eligible for coverage. In June 2023, your original claim began as a manifold repair, which was approved the same day it was submitted. Several weeks later, the repair facility (RF) contacted us again with updated findings indicating engine damage, prompting a request for a more detailed teardown. This process, including inspection and documentation from the *** took several weeks to complete.
  By late July, the engine replacement was ready for approval, but we were then waiting on your decision regarding parts selection, which was finalized in early August. Once the final invoice was submitted, the claim was paid out on September 1, 2023. While we understand the total timeframe was lengthy, the majority of the delay stemmed from the repair facilitys response time and the waiting period for your parts decision.
  Regarding your most recent claim submitted on March 6, 2025, we again worked with the same repair facility. Unfortunately, diagnostics were not completed when the claim was first initiated, and it took over a week for the facility to follow up. The following week, we received estimate documentation and photos, but the images were incomplete. To ensure accuracy and fairness, we dispatched a third-party inspector, whose report was received on March 26. The claim was authorized the very next day, March 27, 2025.
  You mentioned concern about "extra tests" not being covered. These refer to diagnostic steps the repair facility performed in order to identify the issue and support the inspection process. Like most vehicle service contracts, diagnostics are only covered in conjunction with a covered repair, and in this case, they were conducted prior to a confirmed component failure.
  As for the recent denial of certain components: while we understand they are engine-adjacent, they are not listed for coverage under your A+ plan. Specifically:
  Axle shafts with torn boots are excluded under section #**.
  The oil temperature sensor, catalytic converter, coolant, and belts are not listed for coverage (excluded under section #1).
  The exhaust manifold issue involved a broken bolt, not a failure of the manifold itself. Since replacement would be considered an improvement (or betterment), it is not eligible for coverage.
  We always aim to administer claims fairly and in strict accordance with the terms and conditions of the contract you purchased. While we respect your opinion, we remain confident that both claims were handled properly based on the information provided and the responsibilities of all parties involved.
  We value every customer and are genuinely sorry this has been a frustrating process for you. If you have any further questions or would like help reviewing your coverage in more detail, wed be happy to assist you directly.
  Sincerely,
  Alpha Warranty Services Customer Relations Team

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an absolute SCAM!!!!!! I purchased a USED car in 2020. The dealership encouraged me to purchase the warranty in the event something major happened since it was a used car. I have tried several times to get things fixed and they never cover it. Now fast forward to Jan 27th 2025 my engine was having problems and i took my car to *** to have a diagnosis done on it as required in my contract. *** stated i needed a whole new engine and since thats covered under my contract i thought it would be an easy fix. I submitted all my maintenance records showing that i have kept up with all the regular maintenance requirements. Alpha stated i HAD to have *** tear down my whole entire engine to see what was wrong with it before they would approve repairs. They said if they didnt cover repairs i was responsible for paying for my engine to be put back together. Of course its now March 10th and they call me to inform me today they will not be covering my engine due to some type of buildup which is crazy because the car was driven over 60 k miles before i even purchased it. I now owe *** 2100 to put my engine back together and car will still not be fixed. So basically they scammed me out of 2500 and now wont even cover any of the required repairs they enforce. This company should be ashamed of themselves. At this point we need to all get together and talk to the news or a lawyer because this is despicable!!!

  

  Business Response

  Date: 03/13/2025

  Hello ****,
  Thank you for taking the time to share your concerns. We understand how frustrating this situation has been for you, and we appreciate the opportunity to clarify the details surrounding your claim.
  After carefully reviewing your claim and the terms of your contract, wed like to provide additional context:
  Your claim was denied because the cause of the engine failure was determined to be carbon buildup and burnt valves.
  Per the terms of your contract (Section 11), repairs related to loss of compression or oil consumption caused by worn, burnt, collapsed, or carboned piston rings or valve parts are specifically excluded from coverage.
  Additionally, the presence of a check engine light prior to the failure suggests that the issue may have been developing over time. While we cant speak to the specifics of when the problem began, this type of failure is not covered under the contract terms.
  We also want to address your comments regarding the teardown requirement. To accurately diagnose the cause of the failure and determine if it falls under contract coverage, a teardown is sometimes necessary. This is a standard industry practice to ensure a thorough assessment. We regret that the outcome was not what you had hoped for, but the decision is aligned with the terms of your contract.
  Lastly, while we understand your frustration, Alpha Warranty Services is a respectable organization that helps thousands of customers with their vehicle *********************** each year. In each service contract, we strive to provide the maximum coverage under the terms of the service contract and are committed to handling every customers concerns with professionalism and respect. We hope to maintain that same level of communication with you moving forward.
  If you have any further questions or would like to discuss your contract coverage in more detail, please dont hesitate to reach out. We value your business and appreciate the opportunity to address your concerns.
  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23059121
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 TESLA Model Y and the subframe was cracked. It was “assumed“ by the adjustor that I hit a pothole while the rims and tire has no significant damage the claim was quickly denied without properly checking the root cause of the problem. The supervisor ******* explanation was very contradicting versus what was on the contract, the contract says due to collision, hence the word collision like I said the car was perfectly intact and the bottom piece of the subframe is made of plastic. So at that point that tells me that they did not fully deligent study of the problem and they are defying physics. It is so laughable. Just a fair warning to all consumers Alpha Warranty can not justify there denial and PLEASE DO NOT waste your money and entertain the idea of doing business with this company

  

  Business Response

  Date: 02/10/2025

  Dear Mr. *****,
  We appreciate you reaching out and understand your frustration regarding the denial of your claim. Our team carefully reviews all claims in accordance with the terms of the vehicle service contract to ensure fair and accurate decisions.
  After reviewing the inspection report, the findings suggest that the subframe damage resulted from excessive impact to the suspension components. While we do not have direct evidence of an accident, the extent of the damage indicates it was caused by either a sudden impact—such as hitting a pothole or road debris—or progressive wear over time. Unfortunately, neither scenario falls under the coverage of your contract, as structural damage of this nature is not a failure of a covered component due to mechanical breakdown.
  We regret that this decision was not the outcome you were hoping for. If you have any additional information or documentation that may impact the claim decision, we encourage you to reach out to our claims department for further discussion. We appreciate your feedback and the opportunity to clarify our position.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When getting a loan for my vehicle through Drive Appeal and zoom financial we were told we had no choice but to get the extra warranty through Alph Warranty to be sure the vehicle was always in good working confirm to insure that we always were able to pay the loan and not miss work.
  I have filed claims for things they have listed as covered in my contract but have still denied for reasons.
  Major oil leak, transmission leak, exhaust manifold. All supposed to be covered but were denied because they said rust caused them. This is MN. All cars get rust under them. Now I have no vehicle to drive and still have to pay my car payment.

  

  Business Response

  Date: 02/10/2025

  Dear *** ********,
  We appreciate you reaching out and understand how
  frustrating unexpected vehicle repairs can be. Our goal at Alpha Warranty
  Services is to provide clear and fair claim decisions based on the terms of
  your vehicle service contract.
  After reviewing your claim, we found that it was denied
  because the primary cause of failure was rust intrusion. As outlined in section
  #9 of the "What is Not Covered" portion of your contract, repairs
  required due to rust or corrosion are not eligible for coverage. While we
  understand that rust can be a common issue in Minnesota’s climate, coverage is
  determined by the specific terms agreed upon in the contract.
  Additionally, your claim included a request for transfer
  case repairs. This was denied because the failure was due to a non-serviceable
  seal rather than damage to an internally lubricated part, which is the standard
  requirement for coverage under your contract. The Y-pipe was also not listed as
  a covered component.
  We understand that vehicle repairs can be stressful, and we
  regret that this situation has caused difficulties for you. If you have any
  additional documentation or information you believe may impact the claim
  decision, we encourage you to reach out to our customer service team at
  ###-###-#### for further review.
  Thank you for taking the time to share your concerns. We
  appreciate your business and the opportunity to clarify our position.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was totaled August 14, 2024. I requested a refund from Alpha for my car warranty and was informed I would be receiving a refund that would go directly to my bank. I never heard anything and the check never came. On 12/12/2024 I talked to Alpha and they informed me they sent a check to Auction Direct on 9/20/2024. Someone cashed it on 9/27/2024. The check amount was $2,3056.68. Alpha has refused to give me a copy of the cashed check- the bank says they cannot help me and auction direct will not return calls. In order to do anything, I need a copy of this check. Auction direct is stealing peoples money and there is literally nothing we can do about it. I am requesting a copy of this check so I can complete a police report. Or I want a refund since sending the check to Auction Direct with no oversight of it being sent to the bank is irresponsible.

  

  Business Response

  Date: 02/10/2025

  Hello, *****,

  As you are aware from your conversations with our Sales team, the dealership from which you purchased your vehicle along with the Alpha Warranty service contract has gone out of business without providing you with the refund you requested. Since Alpha Warranty Services was founded on the principle of doing the right thing, last Friday, we mailed you a refund check for your service contract even though that was the dealership's responsibility. We hope this experience has helped you see that Alpha Warranty Services is in the business of protecting the lifestyles of our customers within the terms of the service contract purchased. Thank you for your patience and understanding as we have worked through this situation.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transmission went out and I bought the a+enhance warranty so my 40000$ truck would be covered. And they denied the claim

  

  Business Response

  Date: 01/29/2025

  Dear Mr. *****,
  We appreciate the opportunity to address your concerns regarding your claim and your experience with your A+ Enhance warranty. We understand how frustrating an unexpected transmission failure can be, and we regret that you are dissatisfied with the outcome of your claim.
  After a thorough review of your claim, we found that the denial was based on the terms outlined in your Vehicle Service Contract (VSC). Specifically, your transmission service was due at 150,000 miles, but records indicate it was not performed until 182,564 miles—well beyond the manufacturer’s recommended service interval. As stated in line #8 under the “What is Not Covered” section of your contract, repairs required due to a lack of proper and responsible maintenance are excluded from coverage.
  We strive to support our customers whenever possible and have previously covered $2,876.47 in other approved claims under your service contract. However, to ensure fairness and uphold the integrity of the contract, we must adhere to the agreed-upon terms. Regular maintenance is essential to the performance and longevity of vehicle components, and delayed service can contribute to premature failure, which is why these provisions exist.
  While we regret that we are unable to approve this claim, we remain committed to providing quality service and support within the terms of the warranty. If you have any further questions or need clarification on your coverage, please feel free to reach out to our customer service team.

  Customer Answer

  Date: 02/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Because I only had the truck for 50000 miles and it should have been serviced before truck ranch sold me a used truck with ur warranty 
  
  Sincerely
  
  
  
  Nick *****

  

  Business Response

  Date: 02/04/2025

  Dear Mr. *****,
  We understand your frustration and appreciate the opportunity to clarify the details of your claim. While we sympathize with your situation, our decision was based on the specific terms outlined in your Vehicle Service Contract (VSC), which is designed to ensure fair and consistent coverage for all customers.
  While we acknowledge that you had only driven the truck for 50,000 miles, warranty coverage is based on the overall maintenance history of the vehicle—not just the miles driven under your ownership. In this case, the manufacturer recommended a transmission service at 150,000 miles, but records indicate that this service was not performed until 182,564 miles—well past the recommended interval. Transmission fluid degrades over time, and failure to replace it at the appropriate interval can contribute to premature wear and damage, which is why your contract excludes repairs resulting from improper or delayed maintenance.
  It’s also important to note that Alpha Warranty has previously covered $2,876.47 in approved claims under your service contract, demonstrating our commitment to honoring legitimate claims within the coverage terms. However, in this instance, the delayed maintenance directly impacted the claim eligibility.
  We regret that we are unable to approve this particular claim, but we remain available to answer any further questions about your coverage. Please feel free to reach out to our customer service team if you need additional clarification.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty for my 2014 X1 Beamer last year in 2024 in the month of April. It’s a seven year power train warranty. My car has been making weird noises and so I called to start the claim process. Alpha gave me three repair shops to choose from and I chose max care on south kostner in Chicago Illinois. Okay moving forward; max care checked everything and gave me an estimate as well as putting the paperwork in for what was going on with the car. The differential system needed to be replaced; yet the warranty didn’t want to cover the complete repair hours or the whole job of the car! Alpha determined they didn’t want to supply the oil for a step in changing this part or do an alignment. These are steps needed when you switch out the old to the new differential system! They were rude and obnoxious going back and forth with the repair facility as well.

  

  Business Response

  Date: 01/24/2025

  Dear Ms. Fairley,
  Thank you for reaching out regarding your recent claim
  experience. We appreciate the opportunity to address your concerns and clarify
  the coverage details outlined in your service contract.
  After reviewing your claim, we want to assure you that Alpha
  Warranty Services followed the terms of your ALC contract in good faith. We
  authorized the replacement of your vehicle’s differential system, which is a
  covered component under your contract. Additionally, we provided an extra 1.5
  hours of labor above the standard replacement time to accommodate the repair
  facility’s needs.
  Your contract is itemized, meaning it specifically lists the
  components and labor covered. Unfortunately, additional procedures such as
  alignments are not included under the contract’s terms, as they are considered
  ancillary services. Similarly, fluids, including differential oil, are not
  listed as covered components and are therefore excluded per the contract’s
  "What is Not Covered" section.
  Regarding your concerns about communication with the repair
  facility, we take customer service very seriously and expect our team to handle
  all claims with professionalism and respect. While we understand that repair
  processes can sometimes be frustrating, based on our recorded call logs, we
  have no indication that our adjusters were rude or unprofessional during their
  discussions with your repair facility. Our goal is always to facilitate a
  smooth and fair claims process for our customers.
  We value your business and are happy to address any further
  questions you may have about your coverage. If you would like additional
  clarification, please do not hesitate to reach out to our customer service team
  at ###-###-####.

  

  Business Response

  Date: 02/03/2025

  Dear Ms. Fairley,
  We appreciate you taking the time to respond with your concerns. Our goal is to ensure transparency and fairness in every claim decision while providing the best possible service to our customers.
  Your service contract clearly outlines the components and labor covered, and we authorized the replacement of your vehicle’s differential system accordingly. To further assist, we also approved additional labor time beyond the standard allowance. However, certain ancillary services—such as alignments and fluids—are not included under the contract’s coverage terms, as stated in the “What is Not Covered” section.
  Regarding your concerns about customer service, we take professionalism seriously and have reviewed our recorded call logs. We found no indications of unprofessionalism during our discussions with your repair facility. That said, we always welcome feedback and continuously work to improve our processes.
  We understand your frustration, and while we cannot offer a refund outside the terms of your contract, we remain committed to assisting you. If you have any further questions or need additional clarification, please feel free to contact our customer service team at ###-###-####.

  Customer Answer

  Date: 02/04/2025

   
  
  Complaint: 22851943
  
  
  
  I am rejecting this response because: you failed to complete my car and paid what you chose which isn’t apart of the contract that I paid in full for! 
  
  
  
  Sincerely,
  
  
  
  Latisia Fairley

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an extended warranty for my car and was denied repairs. I am returning to my dealer for a pro-rated refund. The company is dishonest, and their contracts are vague and misleading. I'm almost positive I can't be the only one that doesn't feel like they been cheated and scammed.

  

  Business Response

  Date: 01/17/2025

  Dear Mr. ************ appreciate the opportunity to address your concerns regarding your Alpha Warranty service contract. We understand that unexpected vehicle repairs can be frustrating, and we regret that your understanding of the service contract you purchased have not met the coverage you expected for this repair.
  Your claim was reviewed thoroughly, and the denial was based on the specific terms of your contract. The components requiring repairyour wheel bearing, valve cover gasket, and an emissions-related partare not included under the coverage you selected at the time of purchase. The enhanced coverage option, which could have included the wheel bearing, and the seals and gaskets option, which could have included the valve cover gasket, were not chosen when your contract was purchased. As a result, these repairs fall outside the scope of your coverage.
  Transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined by the selling dealer at the time of purchase. If you have any questions regarding your contract or the claims process, we would be happy to assist further. Please dont hesitate to reach out to our customer support team at ************.