Reviews

Review Details

• Review fromRoberta P

  Date: 09/22/2022

  1 star
  DO NOT Use this company to book a cruise. I was booked for a cruise March 2020. I paid in full in July 2019. They kept rescheduling. When they finally canceled I thought they would refund my money because that is what the contract I signed with them said. They have refused to refund $12,490.00. They are dishonest and totally incompetent.YOU HAVE BEEN WARNED! Read on for more unbelievable stories about this deceitful company.

• Review fromIrma C

  Date: 08/26/2022

  1 star
  after two years of waiting to reschedule a trip due to covid cancellations, they are not honoring the same trip, but are charging in addition to what we had already paid for. They refuse to reimburse. Poor practices and gouging its customers - don't use them!

• Review fromEdie S

  Date: 07/14/2022

  3 stars
  I also booked the Cruise Through History. When the trip was cancelled, I figured I had lost all my money. The put up some Cruises that we could take to replace the one we paid for. So we booked one in June. It took over 2 weeks to get a call back, to schedule the event. Got some information that was not correct, they corrected it. Changed the flight and never got a new invoice. When I booked the insurance i didn't know the dates, so my insurance was 2 days short. The insurance took my voucher. The trip they scheduled in ****** was fabulous, guide was knowledgeble. Saw most of what I wanted to see except the dead sea. He took us to his recomended shops that contained extreeme sailsman. Spent more money than I should have. Traveled to **** on a scheduled flight with the other 8 in our group. We were to tour **** for 2 days, but flight was late. Not their problem. New guide was very helpful. Had to be tested for Covid-19 to get on ship. One of our group tested positive, so was quarrentined in ***** for 7 days. We boarded the ship and visited Pompeii on first stop. My husband woke up whith fever and cough. Went to medical and he had pneumonia, and then tested positive for Covid-19. He got good cared, but we had to leave the ship at the next port. He spend 6 days in hospital, so we missed our flight home. So this is my new problem, I could not reach Cruise Builders to have them cancel the flight home, I did it in a chat room, but can find no evidence that it was cancelled since I never knew the ticket number. Have not been able to reach anyone to find out about the flight refund, or left over money in account. Now I must have information for insurance. They seem to have disapearred from the world wide web. I am giving them a 3 because they made the best of a bad situation and got me to ****** with a knowledgeable guide. **************** is a 0.