Reviews

This profile includes reviews for Cricut's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricut

  10855 S River Front Pkwy Ste 300 South Jordan, UT 84095-5762

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  Cricut

  10855 S River Front Pkwy South Jordan, UT 84095

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  Cricut

  99 Brainerd Rd 4F/11 Building Boston, MA 02134

Review Details

• Review fromChidozie O

  Date: 02/01/2025

  1 star

  Chidozie O

  Date: 02/01/2025

  False Advertising. I ordered Cricut Maker3 + Everything bundle + Cricut Access Subscription. Of the thing listed in the bundle, I did not receive several items.Below are the 16 bundled items listed.13 in Essential Tool Set LightGrip Mat, 12" x 12" (30.5 cm x 30.5 cm)StandardGrip Mat, 12" x 12" (30.5 cm x 30.5 cm)StrongGrip Mat, 12" x 12" (30.5 cm x 30.5 cm)Cricut Vinyl Transfer Tape, 12in x 24in Glitter Gel Pens 0.8 mm, Rainbow (10 ct)Smart Iron-On, Black, 13" x 3'Smart Iron-On, White, 13" x 3'Smart Iron-On, Red, 13" x 3'Smart Vinyl - Permanent, Ocean, 13" x 3'Smart Vinyl - Permanent, Red, 13" x 3'Smart Vinyl - Permanent, Grass, 13" x 3'Smart Vinyl - Permanent, Black, 13" x 3'Smart Vinyl - Permanent, White, 13" x 3'Smart Vinyl Matte Metallic - Permanent, Silver, 13" x 3'Smart Vinyl Matte Metallic - Permanent, Champagne, 13" x 3'*Materials in bundle may be substituted based on availability. Of these, I DID receive the following:1. StandardGrip Mat, 12" x 12" (30.5 cm x 30.5 cm)2. Smart Vinyl - Permanent, Grass, 13" x 3'3. Smart Vinyl - Permanent, Purple, 13" x 3'4. Smart Vinyl - Permanent, Maize Yellow, 13" x 3'5. Smart Iron-On, White, 13" x 3'6. Smart Iron-On, Pink, 13" x 3'7. Cricut Vinyl Transfer Tape, 12in x 24in 8. Cricut Everyday iron-on, 12" x 2'9. Cricut Premium Vinyl, 12" x 4'10. 13 in Essential Tool Set Of these, I DID NOT receive the following:1. LightGrip Mat, 12" x 12" (30.5 cm x 30.5 cm)2. StrongGrip Mat, 12" x 12" (30.5 cm x 30.5 cm)3. Glitter Gel Pens 0.8 mm, Rainbow (10 ct)4. Smart Iron-On, Black, 13" x 3'5. Smart Iron-On, Red, 13" x 3'6. Smart Vinyl - Permanent, Ocean, 13" x 3' 7. Smart Vinyl Matte Metallic - Permanent, Silver, 13" x 3'8. Smart Vinyl Matte Metallic - Permanent, Champagne, 13" x 3'2 items (8 & 9) swapped out & not acceptable - 12" x 2' everyday iron on in place of 13" x 3' smart iron-on and 12" x 4' premium vinyl to replace 13" x 12' smart vinyl.

  Cricut

  Date: 02/05/2025

  We apologize for any inconvenience. Upon further review, we have confirmed that the bundle items you received are the correct items for the Maker 3 bundle ordered on December 2, 2024.The items you listed are the current bundle contents available on the Cricut shop site, and the bundle item SKU number in this bundle is different from the one in your order. We confirmed the pictures you sent us of the items you have received are indeed all the items included in the bundle in your order. We are sorry for the confusion. Our bundle contents are subject to change. If you have any questions, please contact Cricut ************

• Review fromAlicia K

  Date: 01/28/2025

  1 star

  Alicia K

  Date: 01/28/2025

  Cricut customer service is horrible. Long story short, my daughters power button on her machine was stuck so they are sending a replacement. We are able to turn on themachine by prying it open and we told **************** that we needed to make shirts before a show that is happening on Friday. I called them and asked if they could reactivate the old machine since the new machine will not get here before Friday they said no. We spend hundreds of dollars on the machine and accessories, and the least they could do is offer a courtesy activation on the old machine orexpedite the new one and none of that was allowed.

  Cricut

  Date: 02/03/2025

  We apologize for the experience with your Cricut Maker and appreciate your feedback. The malfunctioning machine is disabled when a replacement is issued. Your replacement has been issued and is currently on the way. We apologize for any inconvenience. If you have any additional questions, we recommend contacting the *********** team for assistance.

• Review fromBarbara M

  Date: 01/27/2025

  1 star

  Barbara M

  Date: 01/27/2025

  This company has horrible customer service. In addition, they are deceptive and dishonest. You usually get somebody overseas, but even with an American the support is bad at best. If you purchased the older style of cartridges, many of those images are lost when they moved to digital and they will not give you a credit for them or give you access to those images. Instead, they force you to pay for each of them individually if you want them again. Also, they cheated me out of $110. They shipped a package to an old PO Box after telling me there is no way it would ship and the post office returned it to them. They have the product back as well as my $110. They kept saying it was refunded to my credit card, but the bank has confirmed multiple times that Cricut was indeed paid for the product. Cricut refused to give me the money back or resend the product. I spent months trying to get this resolved and they absolutely refused to make it right. I have been loyal to Cricut ever since they released the first machine. They have lost me as a customer. Do yourself a favor. Purchase a Silhouette Cameo.

  Cricut

  Date: 02/05/2025

  We sincerely apologize for the experience you had. Physical cartridge content can be used in Design Space by linking the cartridges to your account. If you are having any trouble viewing any of your cartridges, we are happy to assist you.We are deeply sorry you have not received the refund for the returned order. We want to ensure you receive your refund. We will review this matter further. Please keep an eye out for communication from our team.

• Review fromMoriah T

  Date: 01/13/2025

  1 star

  Moriah T

  Date: 01/13/2025

  I would NOT buy from Cricut themselves if you're going to purchase one! If you purchase from them and get a subscription, they start the subscription the day you ordered, not the day you receive your machine. They also will allow you to return the machine AT YOUR OWN EXPENSE, which could be another hundred dollars after you've already paid hundreds for it.

  Cricut

  Date: 01/24/2025

  We apologize for the experience with your order. Cricut Access is activated immediately when purchased. If Cricut Access is purchased with one of our machine bundles you will receive the Cricut Access discount provided to Cricut Access subscribers. We would like to continue investigating your case. Please keep an eye out for further communication from our team.

• Review fromBetty W

  Date: 12/13/2024

  1 star

  Betty W

  Date: 12/13/2024

  Cricut is terrible! They do not tell you until after you buy the machine that you cannot return it. Even if it is defective, they make you use the warranty for another machine.

  Cricut

  Date: 12/17/2024

  We apologize for any inconvenience. Upon further review of this matter, we have noted that the machine was removed from the original packaging and registered to your account. Per our return policy, any returns must be in saleable condition and original, unopened packaging. You can view our return policy here: ************************************************************. Our team conducted a troubleshooting session with your Maker 3 and verified that the machine is operating as expected. The machine has a one-year manufacturer warranty in case any issues were to arise in the future. If you require additional technical support or have any questions regarding our return policy, please contact our *********** team.

• Review fromsamantha p

  Date: 12/09/2024

  1 star

  samantha p

  Date: 12/09/2024

  I wish I could give them a negative 1. I have had trouble with TWO machines already. The first one was the cricut maker. The rolls which were a known issue stopped working, so they offered to give me a USED cricut. This time 3 years later and the silver connecter that connects to the cord/machine broke off. I talked to customer service and we thought it was the cord, but I saw it wouldn't connect to the machine! All they offered was $50 off of a new machine. Those things are $350 and up! You would think these machines would last a whole h*** of a lot longer!!!!

  Cricut

  Date: 12/17/2024

  We apologize for the experience with your Cricut machines. The manufacturer's warranty covers the machine for a year from the date of purchase. Our team has exhausted the troubleshooting available. As the Cricut Maker 3 is outside the warranty period, the courtesy compensation provided is intended to assist with the cost of a new machine. Please refer to our warranty policy for additional warranty information: ****************************************************************************************************. If you have any further questions, please contact our *********** team, to discuss our warranty policy with you.

• Review fromNdeye Mareme D

  Date: 11/08/2024

  1 star

  Ndeye Mareme D

  Date: 11/08/2024

  I made an order back in October 18th for the everything bundle cricut maker 3. It was supposed to be delivered on October 22nd, when. It wasn't and called to get more information about why it wasn't. The agent told me to wait for an email the same day as they're going to troubleshoot why. They left no email. So I called on Oct 23rd, agent told me the order was actually cancelled by Cricut (I didn't get any notifications about this). Agent then proceeded to tell me I should receive a refund in 10 business days. Fastforward November 8th, the refund was never made. So I called customer service again, to have another agent telling me that the refund wasn't issued by previous agent, but they are going to do it now. I'm happy my order didn't go through, because I got a glimpse of what trying to get support for Cricut could be, it's horrendous. Hopefully this time I can get a proper refund, where I have to wait 10 more business days.

  Cricut

  Date: 11/13/2024

  We are deeply sorry for the experience you have had with this order. Upon further review of this matter, we found that a refund has been issued. Our Cricut *********** team sent a confirmation email to you on Monday for this refund. You can expect the refund within 7-10 business days. If you have any further questions, please contact our *********** team, we'll be more than happy to assist you.

• Review fromRon C

  Date: 10/30/2024

  1 star

  Ron C

  Date: 10/30/2024

  So I purchased a cricket machine for the second Time since using this machine, the machine was secondhand however, the last time I had a problem with this machine, they said it was out of warranty and they replaced the machine. Its just stopped working now this time I had a problem with this new machine that I had, which is the cricket maker three, And they sat on the phone and troubleshoot it with me at least an hour or so, and decided that they were going to work on replacing the machine, and I was in warranty, regardless of where I got it or how I got it or whatever. So they had me do a whole video recording everything and submitting all this pictures for replacing machine and less than 48 hours later telling me they could not do it again what a crock of BS these machines run at least three to $400 apiece at best and you need to tell me a one-year warranty and then they go Kaputt Something does not sit right with this scenario.

  Cricut

  Date: 11/06/2024

  We are sorry to hear about your experience with the Cricut Maker 3. We will be investigating this matter further. Please keep an eye out for communication from our team.

• Review fromLisa S

  Date: 10/25/2024

  1 star

  Lisa S

  Date: 10/25/2024

  Cricut machines is horrible after the one year warranty goes out the machine is trash. I give them a zero.

  Cricut

  Date: 11/05/2024

  We apologize for the experience with your Cricut Maker 3. Upon further review of this matter, we found that your machine warranty has expired. In this instance, the compensation offered is the option available. Please refer to our warranty policy for additional warranty information: ****************************************************************************************************. If you have any further questions, please contact our *********** team, to discuss our warranty policy with you.

• Review fromAnne S

  Date: 10/18/2024

  1 star

  Anne S

  Date: 10/18/2024

  I have been a loyal Cricut customer for over 3.5 years. I recently decided to upgrade to a refurbished Maker and bought a few accessories and materials. I reached out initially when I used the machine for help since it wasnt working correctly, it doesnt recognize where to start the cut in the left corner. The completely make it hard to contact customer service to troubleshoot when you have time. Im caring for my mother hows receiving treatment for breast cancer. I finally called yesterday and was told it had to be within 15 days or order. Half the time you dont even get your items till after 15 days. I verified its 15 days from receipt which it was for the 2 tools and material. Delivered Oct. 2 and I called on Oct. 17. Thats 15 in my book. I even bought the extended warranty and Im told to call back they cant make an exception. This is terrible service. Im still under warranty and they cant stand behind their own terrible refurbishment.

  Cricut

  Date: 11/05/2024

  Hello ****, we sincerely apologize for the experience you had with your Cricut Maker. Our team will be investigating this matter further. Please keep an eye out for communication from our team