Complaints

This profile includes complaints for Level Education Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Level Education Group

  5414 W Daybreak Pkwy # 401 South Jordan, UT 84009-5904

  
• 

  CNAZone.com

  3772 Last Best Pl Missoula, MT 59808-5624

• 

  CE4Less.com

  3772 Last Best Place Missoula, MT 59808

• 

  CNAZone.com

  3772 Last Best Place Missoula, MT 59808

• 

  CE4Less.com

  3772 Last Best Pl Missoula, MT 59808-5624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of CE4Less. Per BBB Utah, Level Education Group is the parent company of CE4Less. I have been taking courses with this company in order to meet the required hours for renewal of my California Licensed Clinical Social Worker License.
  
  I have paid for a year of unlimited access to their courses; I have unlimited access to their courses until March 31, 2024.
  
  The website for CE4Less has inaccurate information about the dates when I completed my courses. In one instance, I completed a course in May 2023, and the website indicates the course expired in July 2022, and that I completed it in April 2022. I was also able to identify at least two other courses which I took in 2022 but the website says I took them in 2021. The website indicates that all the start and end dates for each of the courses I have taken are on the same date. That is wrong also.
  
  I have proof of when I've actually completed the courses, because I printed the certificates out at the times when I completed them, and the certificates have the correct dates.
  
  I have sent four (4) emails to CE4Less about these concerns. Other than receiving, what I believe, are two automated replies that indicate my emails were received and assigned case numbers, they have not responded to my emails. They have not addressed my concerns. The website remains inaccurate. My first email to them was sent on June 29, 2023.
  
  There is no phone number to contact them.. There is no way I am able to speak to a person.
  
  I am requesting that this company contact me immediately and fix the website so that their website accurately reflects the dates when I completed their courses. This inaccurate information on their website could potentially cause my licensing board to question when I took these courses. The courses must be taken within a specific time frame in order to be considered valid education hours for the renewal of my license.
  Thank you.
  
  
  
  
  
  .

  Business Response

  Date: 07/24/2023

  I am sorry to hear that you are having issues with getting the correct dates on your certificates.  We are working on correcting the issue.  I have attached a file of your current certificates with an accurate date on each.  I hope this resolves your concern.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package for unlimited courses for a year for $74.99. I tried to login in and it told me to change my password to gain access to my account. After doing so, which was no small feat, my account says that it has been cancelled. I have sent numerous emails to which there is no reply. I want my money back and shame on this company.

  Business Response

  Date: 07/24/2023

  I apologize that this happened.  I do show it is cancelled, however I have reactivated it for 2 years for free and issued you a credit for the $74.99 that you were charged.  You should be able to log on with your account information and take any course you would like free of charge.

   

  Again, I am sorry this happened.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company had issues with their website which made it impossible to log in. They asked customers to reset password, yet they do not respond to the password request. Website and my email works as they continue to send me advertisements. I have sent a total of 7 requests for assistance. I have not received a response yet but have received a response that they got my email. This issue has been going on for about 6 six weeks now

  Business Response

  Date: 07/14/2023

  Thank you for letting us know about your issue with resetting your password and accessing the site.  The issues that you have been experiencing have been addressed and your account is showing all information correctly.  Please use the following password to sign into your account. Just copy and paste it into the password area.

  E^Yl*w9LOqx2*XOUk4T%FbjX

  Once you are in the account go to account details on the left hand panel and you are able to change the password to a new one.  Also, please check all of the information on that page to ensure that everything is correct.

  I have issued a credit for $74.99 for your original purchase.  I have also extended your membership for an additional year at no charge.

  I apologize for the issues you have had.  I hope this clears up everything.

   

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a year's subscription April 2023 which would allow me to have unlimited access to CEUs trainings. An updated was completed to their site and I now have not been able to access any of the training to complete for my license. I have submitted several "tickets" but I've received no follow-up and/or assistance from anyone to date. I am a Licensed Clinical Social Worker. I also serve as an Active Duty Commissioned Officer. I MUST be able to complete my training for license purposes. I have made several attempts to reach out via the phone number, but received an automated voicemail which tells the caller to submit a ticket only. Despite my many attempts, I have not received any assistance w/ this problem. At this point, I am requesting a refund, as I am looking to invest into another provider who will provide CEUs for Clinicians.

  Business Response

  Date: 07/12/2023

  Thank you for bringing this to our attention.  I apologize for the complications that you have experienced with this platform move.  At this time all major glitches are resolved and I have made sure the following has been taken care of on your account:

  1.  I issued a refund of $54.99 on your card and you should see the credit in **** business days.

  2.  I have extended your membership free of charge until 7/2024.  You will see this on the dashboard of your account.

  3.  I have added all courses that were missing from the transfer of your account to the new platform.  All completed courses were showing and I made sure that the certificates are correct and available to you.

  4.  I added all licensing information from the account to the new platform.

  Please be assured we are here to help and feel badly that we were not able to address all your tickets due to the large influx of issues.  Please let me know if there is any assistance needed from here and thankyou for your patience.

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a year long subscription to CE4Less (brand of this company). Payment received by company. The company noted that they moved to a new website and were having problems with migrating accounts to new site. I have attempted to log in to new website -- no success. The site says to hit link to reset password. I have done this countless times with no success. I have messaged the company daily for assistance --- no success. Submitted daily troubleshooting tickets thru their website -- no success. Messaged them thru their ******** page --- got one person to respond who said he was looking into the problem and give him "a day" to find out the problem --- now four days have passed. I have emailed the company -- no response or success. Due to the complete failure of this company to resolve the issue, I am requesting either a refund of my money or assistance with getting this problem resolved ASAP.

  Business Response

  Date: 06/29/2023

  I am sorry that there has been so much lack of communication and follow up on your account.

  I have gone in and ensured that any course that you have enrolled in ** the last year is showing on your account and ensured that any course you have completed is showing complete.  I have also credited the amount of $54.99 back to your card.

  The password reset is working and you can go in now and change it,

  Please let us know if you have any further issues.

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20249126
  
  I am rejecting this response because:  I have gone to the website and clicked the reset password link ----- entered my email address of **************** and still have not received an email with a link to reset my password.  So I still cannot get into the website.  I need access to my account.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/05/2023

  I am sorry to hear that you have not received the reset information.  I have reset your password to       Wo5FqZBaY&cgAfsPEkbBk8R^

  Please use this to sign into your account and you can change it again when you are in the account.  I have also sent a new email to you to reset there if you would like.

   

  Thank you for letting us know that this had not come through for you.

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a course. They updated their website (supposedly) and now I cannot access my course. Website is a mess. They are not answering the phones. This is a scam. There are a ton of people with the same problem.

  Business Response

  Date: 06/27/2023

  Thank you for letting us know of your issue.  I have issued a full credit of $29.97 to the card that you used to make the purchase.  Additionally, I have given you a free one year unlimited plan that allows you to access any course. I have added the course that you ordered free of charge abnd you are able to access it and take it at this time.

  We are sorry that you experienced these issues during our transition to a new platform.  As of today, most issues are resolved.  We have been overwhelmed with contacts and are working through them as quickly as possible.

  Please accept our apologies and gifts.

• Initial Complaint

  Date:06/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for unlimited yearly subscription to Ceus 4 less on February 14 2023, 74.99 I made an attempt to log in on June 17th to begin completion of my remaining courses and had to reset password. I did so, but now there is no record of my paid for subscription nor of past courses taken and 1 I had initiated.As you can just reach out by email I did so on Saturday. They report that staff is working on the weekend but I received no return email. I took Monday June 19th off from work to complete my Ceus so therefore I emailed CEus4 less again Monday morning. I tried to call but they do not accept any phone calls and I can see why.After an initial email, there appeared to be confirmation of my subscription paid but I still could not select courses without paying. I sent an email stating that I wanted my money back and that it was a fraudulent service and then they intentionally locked me out.They owe me at least half of what I paid for. I took 3 courses and had initiated a 4th which I could no longer log into nor complete. This business lacks integrity, accountability and their customer service is non existent. if they had just reached out to me by phone to help resolve this that would have been appreciated. However they did not wish to be bothered and resorted to locking me out of their system, when I asked for my money back and said they were fraudulent, which ****** to be evident.

  Business Response

  Date: 06/27/2023

  We are sorry that the issues were not taken care of directly.  We have issued a full credit.  I have also added an extra year free of charge.  The site is now working, however if there are any issues please reach out to us.  in reviewing the account, it is functional and you would most likely just need to go in and change your password or contact us and we will send you a code to get it reset.