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Business Profile

Online Education

Level Education Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Level Education Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2023, I renewed my annual membership with CE4LESS. In early June, CE4LESS changed their website, which required me to use forgot password to re-set my password. I was unable to reset my password because the email address I had on file was no longer valid, so the recovery code could never be obtained. My account was registered under the emailL ********************** I have made MULTIPLE attempts to contact this company via submitting a 'ticket' through their website (3 times); however, they REFUSE to respond back - despite my providing my current email address. I have also sent emails to their customer support at ******************************* they have ignored ALL of my emails. I want a refund as I no longer want to do business with them.

      Business Response

      Date: 08/10/2023

      Thank you for bringing this to our attention.  I have located your account under the following:

      userid:  *************************************

      Email:  ********************************************

      I am resetting your password to the following generic password so that you can log in and change the password to what you would like it to be.  

      New password:  n1)$3kA*e2qqicJx*1MFdEkF

      When you log in use either your email or userid and copy and paste the new password.  The right side of the screen will go to red.  Just wait, don't do anything or request anything.  In a few seconds it will log you into your account.

      I have issued a full refund for $54.99 and you should see it on your card in 5=10 business days.  I have given you a free 2 year membership as a gift for the issues you have experienced.

      Thank you for your patience in this transition. 

       

       

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 10 years ago I purchased a lifetime membership for ce4less courses. I have used it for the past ten years. Now, when I go to get courses they are wanting credit card information. These classes are already paid for! I have tried to reach them 4 times by email. Each time I get a notice that I have a "ticket number". And then I don"t hear anyting back from them. It has been two weeks since I sent 4 emails and they have yet to respond. I just want to be able to take the courses I have already paid for. They used to have a phone number but that is gone.

      Business Response

      Date: 08/07/2023

      Thank you for letting us know about this situation.  I have gone in and ensured that your lifetime membership is in place.  It is available for you to  use and we apologize for the issues that you have encountered with the switch over.

      Please let us know if there is anything else we can do for you.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of July CE4less updated their website. When logging on it required a password reset. When I requested a new password the prompt said check email. I have been checking my email daily and still have not been able to reset my password nor have I been able to access my account. In 2019 I paid 599.00 dollars for lifetime unlimited CEU. I am a Substance Abuse Counselor and my certification is due next month. I have been sending emails to [email protected] almost daily and still have not received a response. I have now created a new account so that i can get my CEUs completed for my re-certification which is due in September 2023. What i am requesting is for my lifetime membership to be accessible and a refund for the amount paid for the new account.

      Business Response

      Date: 07/31/2023

      Thank you for letting us know about this issue.

      I have refunded the $74.99 that you paid on your new account and assured that your lifetime membership was still in place on the correct account for you.

      I have reset your password to the following:

      ************************

      When you log into your account, use [email protected] as your email/ user id.  Copy and paste the above password and check the captcha box.  If it needs more info for the captcha, just follow what they need.  When it is satisfied, it will turn the right side of your screen to red writing.  Just wait, don't try to enter anything.  The screen will do this for a few seconds and then it will let you go into your account.  You can then go and reset your password from inside your account.

      Please let  us know if there are any further issues.

       

      Customer Answer

      Date: 08/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ******* ********

    • Initial Complaint

      Date:07/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20, 2023 I began to work on CEU's on the CE4Less website after I paid for a promotional deal. I began to have difficulty with the name being printed on the certificate and could not be sure that the courses I had completed were being credited. I attempted to call the company, but got a voice message stating that they were only resolving issues via email and that I would receive a "ticket". I did receive an email stating that my ticket had been noted, and that I would hear back from them within or around 24 hours. My ticket numbers are: ******* and *******. After a week I still have not heard anything. I am on a time limit to complete my courses. I have now gone on line and see that numerous complaints have been filed recently which describe exactly what I have been experiencing. I signed up for CE4Less because I had used them in the past with satisfaction. I need to get my courses so I can complete the requirement to renew my licensure. I don't have time to wait on this. I am extremely disappointed with this company. I am now also concerned that whoever CE4Less is will attempt to charge my credit card again and I do not want a renewal. If this issue is not resolved very soon, I will expect a full refund and if that does not happen on a timely basis I will contact my bank to dispute the charge as this is beginning to look like a total scam.

      Business Response

      Date: 07/31/2023

      Thak you for letting us know about these issues.

      I have gone in and credited your account for $54.99 for the membership that you enrolled in and given you a 2 year free unlimited access.  You may use this at anytime until July 31, 2023.

      I have set your account where you name prints on your certificates and hours credited.

      I apologize that this has been a difficult transition to the new platform and hope that it works for you at this time.

      Please let us know if there is anything else that I can help you with.

      Customer Answer

      Date: 08/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not have access to courses that I purchased. I am being asked to reset password first but never receive a link to do so.

      Business Response

      Date: 07/27/2023

      Thank you for letting  us know of this situation.  

      You are all set up for your courses.  I have added them from the old platform and they are either showing completed or not started.  If there are any other courses that should be there, please let us know.

      I also have included a 1 year free unlimited subscription so that you can take any course free of charge.

      To Log into your account, enter the information on the left side of the page.  Once you do your password and the captcha, enter login.  The right side of the screen with change to red.  Wait, don't try to change the password here.  After a few seconds, you will be logged into your account and can change your password.  I am sorry that there is no email going out.  That is a feature we are working on.

      I hope this resolves the issues you have had.

      Customer Answer

      Date: 07/28/2023

       
      Complaint: 20383498

      I am rejecting this response because:  I followed their instructions in the communication and I still was not able to access my account.

      Sincerely,

      ***********************

      Business Response

      Date: 08/01/2023

      I am sorry that you are still unable to get into your account.  To assist you with this part, I have reset your password.  Your new password isL

      qlCUYL!$2Q)nb8h0LL$7sdXk

      Please copy and paste this into the login section on the left side of the screen under password.  Follow the instructions sent previously.  Be sure to not try to change the password during this process.  Once you have hit log in, wait.  the right side will turn red.  Wait.  It will take a few seconds and then it will log you in.  Now you can go to my account and change your password there.

      This should resolve the issue of not getting into your account.

       

    • Initial Complaint

      Date:07/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On about the 30th May 2023 electroncally paid $74.99 to CE4Less for continued education credits. Have NOT been able to access site, NOR reach anyone at this organization. I would like resolution of problem; or, REFUND.

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to CE4Less in February of 2023 in order to complete my continuing education requirements for my state licensure. I paid $59.99 for the subscription to last one year and since the relaunch of their website I have not been able to access my account since. I have submitted multiple tickets and have not received response or assistance. I have attempted to reach out on their website via support, email support, and contact the phone number listed online. When contacted by phone it is an automatized response that you must submit a ticket for assistance. I need to complete these courses in order to renew my licensure for practice. I am looking for assistance in either a refund to pay for other providers or regain access to *** account I paid until February **** to complete my courses.

      Business Response

      Date: 07/27/2023

      Thank ** for letting us know about this situation.  In researching this I do show that we responded to your ticket ****** on 24 July 2023.  Here is the content of the response:

      Hi *******,

      We have updated your account (courses and subscription). You may now login here ********************************************

      We're truly sorry for any inconvenience this has caused you and will continue to work on resolving your issue.

      Username: **************************
       Password:  mercure2023###

      Ticket: ******
      Let me know if I can be of further help,

      *******************************
      Customer Support

      I have been able to access your account with the information that was sent to you. It should function for you at this time.

      Additionally, I have issued you a full credit for $59.99 and extended your unlimited access for an additional year, until 2/29/2025.

      Please let us know if you need any further assistance.

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for unlimited yearly subscription to Ce4less for 74.99, approx 10 mo ago. I made an attempt to log in over a week ago to begin completion of my remaining courses and had to reset password. I did so, but now there is no record of my paid subscription nor of past courses taken or those I was in the middle of taking! Everything has been deleted! I have messaged the company daily for assistance --- no success. Submitted daily troubleshooting tickets thru their website . I have also emailed the company -- and the response is always they get back in 24 hrs. I did receive one email saying they did reset my account but when I attempted to access it, I could not. . My license renewal is due NOW and I need to access my courses. In addition, somehow they have acquired my work email which was NEVER provided to thm only my personal one
      ( *****************) and this has increased the confusion in settlling this matter. I have sent emails several times stating that I do not use my work email for this but have had no response. My frustration has no words. I did not want to report them but I am at my wits end of what to do

      Business Response

      Date: 07/25/2023

      Thank you for letting us know about these issues.  

      I have added all courses that were on the older platform, both completed and incomplete.  I have marked the completed ones as done and you should be able to get the certificates for them.  The incomplete courses are available for you to take.

      I have requested a check be sent for $59.99 to your physical address as the transaction was over 6 months ago.  I have given you another year free of charge for any course you want to take.

      I hope this takes care of your concerns.

      Customer Answer

      Date: 07/27/2023



      Complaint: ********



      I am rejecting this response because:
      I am pleased at the business response and would like to accept it. However, I am still  unable to access my account!
      This is beyond frustrating. The response states that they have " added all courses that were on the older platform, both completed and incomplete.  I have marked the completed ones as done and you should be able to get the certificates for them.  The incomplete courses are available for you to take."  Please advise on what to do. There is no phone contact for this company and even before I made a complaint to BBB, I attempted to tell them that my email address that they somehow got (******************) is the wrong one but I have tried to change it and it will not allow. So I attempted to access my account with this email and there is nothing in the account and it keeps asking me over and over to log in. 



      Sincerely,

      **** *******

      Business Response

      Date: 07/27/2023

      I am so sorry to hear that you are still having issues getting into the account.  I am attaching a screen shot of the account information showing the email on your account (*****************) is the personal one that you have refered to in this communication.  That is the email you use to sign into the account.

      There are a couple of common issues that seem to be coming up that I would like to get you through if you are having issues.

      1.  When you log in and enter the password and captcha and press enter, the right side of the screen will go red.  It indicates that you need to enter a new password,  Don't.   Give a few seconds and it will take you into your account.  Once y0u are in the account you can change the password.

      2.  Check the courses on your account and make sure they are all there.  If not let us know.

      Please let me know how this works for you.

       

    • Initial Complaint

      Date:07/19/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $599 in October 2021 for a lifetime subscription to access CE materials. Now, like many other people, I cannot log into my account and customer service will not respond to my requests for help. I want access to the materials that I paid for.

      Business Response

      Date: 07/27/2023

      Thank you for bringing this issue to our attention.  We have resolved the major issues that you have experienced.  You should be able to log into your account and complete your courses and get the certificates for them.

      I have ensured that all the courses that showed prior to the migration are on the new platform.  I also have ensured that any completed course show that they are complete and they have the certificates available to you.

      Due to the issues that you have had with accessing your account, I am issuing $150 credit from the original charge of $599.  You continue to have a lifetime unlimited access.

      Please let me know if there are any other issues that you need resolved.

      Customer Answer

      Date: 08/01/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      **** ******

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the product. Since they updated their website, it is saying I dont have a membership, I do. I purchased a year-long membership. Its only been six months. It also is printing my certificates that I completed months ago, in my husbands name. His name is on the credit card I used. Submitted a claim ticket and they Said i would hear back in 24 hours. It has been 10 days and I have heard nothing. I am in a bind trying to update my license and cannot submit my completed certificates with my husbands name on it!

      Business Response

      Date: 07/25/2023

      Thank you for letting us know about this issue.  I have gone into the account and changed the name to be printed on the certificates to **********************  I have also requested a check for $54.99 be sent to your physical address listed on this complaint.

      Additionally, I have extended the membership for one year to expire on 01/01/2025.  Feel free to use any course that you would like.

      Thank you for letting us assist in this matter.

       


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