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Business Profile

Collections Agencies

Zions Debt Holdings, LLC - Collection Agency

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Zions Debt Holdings, LLC - Collection Agency's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zions Debt Holdings, LLC - Collection Agency has 2 locations, listed below.

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    Customer Complaints Summary

    • 364 total complaints in the last 3 years.
    • 143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21035992

      I am rejecting this response because: I have already reached out to **** directly and they said they would send me the appropriate paperwork which I did not ever receive (I just checked again and I never received anything). How can a company pretend to have documentation of some agreement when they are unwilling to even send the associated documentation? 

      Seems at least suspect to me. 

      Sincerely,
      ***************************

      Business Response

      Date: 12/27/2023

      Monitronics Account #: **********


      To Whom It May ******** Zions Debt Holdings has reviewed the information provided by *************************** and appreciate the opportunity to respond.

      In his complaint, ***** explains that this is not his account and has never done business with *************  After our investigation on this account...It has been determined that the account is valid. The contract that we have has ******* personal information on it verified by ******. We can provide ***** with whatever information he needs.


      ***** may contact ZDH representatives directly should he have any further questions regarding this account.

      If you have further questions or concerns regarding this response, please respond to either our mailing address: PO Box 878 ************, *****, or phone number: ************

      Sincerely,

      Zions Debt Holdings, LLC

      Business Response

      Date: 01/04/2024

      Please allow a full investigation to be done on this account. We should have everything delivered to you within ***** days.

    • Initial Complaint

      Date:12/19/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SMART HOME VIVANT, I do not have a contract with Zions Debt Holdings, LLC, they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:12/13/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SMART HOME VIVANT, I do not have a contract with ZIONS DEBT HOLDINGS, they did not provide me with the original contract as requested.

      Business Response

      Date: 12/20/2023

      Vivint Account #: *********


      To Whom It May ******** Zions Debt Holdings has reviewed the information provided by *********************** and appreciate the opportunity to respond.

      In her complaint, ***** explains that this is not her account.After our investigation on this account...It has been determined that the account is valid. The contract that we have has *****'s personal information on it. Ebony has requested validation and validation was sent to her on 12/18/2023.

      Ebony may contact ZDH representatives directly should she have any further questions regarding this account.

      If you have further questions or concerns regarding this response, please respond to either our mailing address: PO Box 878 ************, *****, or phone number: ************

      Sincerely,

      Zions Debt Holdings, LLC

    • Initial Complaint

      Date:12/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ZIONS DEBT HOLDINGS, I do not have a contract with ZIONS DEBT HOLDINGS, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/11/2023

      Account Resolved. Settled in Full and should reflect with in 30 days.

    • Initial Complaint

      Date:12/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20985559

      I am rejecting this response because:

      this charge is from several years ago after ****** bought the original security company which I did subscribe to. I cancelled that service and brinks continued to charge me. They told me I had to write them a letter stating I wish to cancel which i did and they still continued to charge me. I reported this to the bbb who did nothing and then reported it to the consumer reporting agency who took it off my credit report due to it not being legitimate. As it shows, I did not open this account April 2023. This company bought it from brinks obviously to attempt once again to collect a fraudulent non existent debt which I will never pay because I do not owe it. I will contact the consumer reporting agency again to handle this angain and an attorney if I have to. I have worked very hard to keep my credit in check and this just makes me angry that any random company can put fraudulent t information on your credit report and state it is legitimate. I cannot believe the bbb would accept this information without checking prior reports and other records to see that this was from many years ago. I am a nurse practitioner and  have worked very hard ti get where I am today. I am certainly not going to not pay something that I actually owe. And shame on you for letting this happen and thinking this is valid. 

      Sincerely,

      *************************

      Customer Answer

      Date: 12/13/2023

      After rereading this it says I was with ****** security which is a typo.  I dont remember the same of the security company I was with because it was online and they went out of business when brinks bought them.  I no longer have the documents I sent to brinks because it was a long time ago and I thought this had been resolved.   I first started with the security company in 2020. I really need this to be resolved and removed from my credit report since i am in the process of buying a home and have started a business.  I have nothing negative on my credit report since 2020 and I need this to stay this way.  I need your assistance.

      Business Response

      Date: 12/12/2023

      Monitronics Account #: **********


      To Whom It May ******** Zions Debt Holdings has reviewed the information provided by ************************* and appreciate the opportunity to respond.

      In his/her complaint, ***** explains that this is not his account.After our investigation on this account...It has been determined that the account is valid. The contract that we have has *****'s personal information on it. We are sending validation to *****. The account was not cancelled according to the policies and procedures that brinks has in place and that are on the contract that ***** signed. Once the account is paid we delete it from your credit report and can provide a settlement letter.

      ***************** contact ZDH representatives directly should he/she have any further questions regarding this account.

      If you have further questions or concerns regarding this response, please respond to either our mailing address: PO Box 878 ************, *****, or phone number: ************

      Sincerely,

      Zions Debt Holdings, LLC

      Business Response

      Date: 12/20/2023

      This account is valid. We can send you whatever documentation regarding the account. If you have questions please call our office. ************

      Customer Answer

      Date: 12/20/2023

       
      Complaint: 20985559

      I am rejecting this response because:  This debt is not and has never been valid and that is why I disputed it several years ago.  This was not an account opened in April 2023 as it stated on my credit report, that is a blantant lie and falsified information.  I have not had a late payment since 2019 so why would i open an account this year and just disregard it?  I have not had a security system since i cancelled mine in 2020.  If you were a reputable company you would do your due diligence and realize this is not a true debt of mine, but one from Brinks security who obviously desperately seeks to **** citizens of their money with out proof and lies.  I will never agree and I am reporting brinks an zions to the *** and I will hire an attorney if I have to.  

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******t learned about this company and reported it to Transunion as a dispute. I want this account removed effective immediately !

      Business Response

      Date: 12/11/2023

      Account is resolved and closed. Should reflect within the next 30 days.

      Customer Answer

      Date: 02/05/2024

      Good morning, 
      I want to reopen this complaint. The company replied to the BBB complaint and said this would be resolved,  and the item would be removed from my credit report and to allow 30days. It has been over 30 days and they still have this on my credit report. I have atrached a screenshot. This needs to be removed by them immediately.  Because I submitted proof that I never had an account with them. I could not log back in using the code sent. This is totally unacceptable.  

      Regards,
      ******* ******

      Business Response

      Date: 02/05/2024

      This account has been submitted for deletion and has been closed. The complaint should not be on us.....We are waiting on the credit bureaus to delete it due to fraud. Please call our office if you have any questions.

      Customer Answer

      Date: 02/06/2024



      Complaint: ********



      I am rejecting this response because: this item should have never been added to my credit report in the first place. Everyone involved in this natter in added on there will receive a complaint until it has been removed. I have reported your company, and the credit bureau.  This is the second time it has appeared. So I will not close my request until I see it's gone..




      Sincerely,



      ******* ******

    • Initial Complaint

      Date:12/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection place Zion’s Debt holding reported on my credit. I requested copies of contract I signed, I had Monitronisc home security in September 2015. The home security filed for bankruptcy and never heard anything from them. Two weeks ago we were trying to apply for home equity and they reported in credit report. In copies it is an Alliance Home Security. I donot know this home security and our signatures were not us signed in the contract,

      Business Response

      Date: 12/04/2023

      This account was signed up for in September 2015....You defaulted on your account on 03/03/2018. You recently spoke with a rep here at ZDH on 11/24/2023 they explained the breakdown of the account what is owed...they also sent you a contract that you requested. If you want to resolve this account, call in and take advantage of the settlement offer the rep gave you. ###-###-####

    Zions Debt Holdings, LLC - Collection Agency is NOT a BBB Accredited Business.

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