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Business Profile

Call Center

Complete Recovery, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my *********************** on MAR 2025. I confirmed with the ******* representative that I do not owe them any equipment (as the modem was picked up by the technician when he swapped it with a new account holder in my home) and he said that I should be getting a prorated final bill for the internet service. I received an email from Complete Recovery Corporation on 21 APR 2025 saying that I must return XB6 Internet Gateway, serial number ************. I have reviewed my Xfinity account and it does not show any equipment available for turn in and I also have a credit on my account of $17.52. I called Xfinity a couple of times and the representatives again said they couldn't see any outstanding equipment that needed to be turned in and that my account has a $0 balance. I have a receipt for Xfinity indicating that all of my remaining equipment associated with my account was turned in. I called the number listed on the email for Complete Recovery Company to explain all of this to them and the person that I spoke to was very rude and said that if I do not return the equipment I could be fined up to $200+ (can't recall the exact amount). I need for these people to stop harassing me and contact *************** regarding this issue.

    Business Response

    Date: 05/02/2025

    Hello, 

    Thank you for submitting your complaint. Unfortunately, this company is *********************** not Complete Recovery. Please submit your complaint with the correct company. 

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has emailed and called me claiming to be affiliated with ******* and they're stating that I still have to return equipment. The equipment they are saying that I need to return is an X1 cable box but I have never received cable through Xfinity. They are ruthless with contacting me at all hours and refuse to take my name off of any call list. This is a clear scam attempt to gather information and/or money from unsuspecting people who used to have ****************

    Business Response

    Date: 04/07/2025

    ******** is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ******** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complete Recovery Corp continues to call and email, claiming to be ********** harassing and threatening me asking for an x1 digital cable box to be returned. I have never had ****************** services, any cable box, or any equipment owned by ******** I contacted Xfinity customer support, and they reviewed my account and confirmed that I do not have any equipment that belongs to xfinity/********

    Business Response

    Date: 07/22/2024

    Hello,

    Thank you for sending your complaint. Unfortunately this company is not Complete Recovery. Please submit the complaint to the correct company and we will get that resolved. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:01/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve have had this company and a collection to my account for a bill that has already been paid I’ve tried to file a complaint with eqifax a no change. The worst part is I can never get in contact w this company and they’re keeping this collection on my credit ruining it

    Business Response

    Date: 01/23/2024

    Complete Recovery is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Complete Recovery will search for the account at
    issue, however we are unable to locate the account with the information
    provided.


    Thank you,


    Stacy L********


    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this **** with ******* Communications, they did not provide me with the original contract as requested.

    Business Response

    Date: 01/10/2024

    Complete Recovery is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************************************* will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* communications. I do not have a contract with ***********************, they did not provide me with the original contract as I requested

    Business Response

    Date: 01/10/2024

    Complete Recovery is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************************************* will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business never sent me a letter about a debt that was not mines. they added a collection to my credit reports. Ive reached out via email, phone and fed ex mail, about validation of debt. They still have not sent me anythng. They never answer their phones and this debt is still not mines and has not been validated. Further legal action will be taken if this is not removed from all 3 reports by the end of Jan.

    Business Response

    Date: 01/03/2024

    Hello,

    Complete Recovery Corporation is unable to locate an active
    account in the name of the consumer. The address, email, and
    telephone number our not in our database. If the consumer could provide a
    complete account number or other demographic information Complete Recovery Corporation will search for
    the account at issue, however we are unable to locate the account with the
    information provided.


    Thank you,


    Stacy L********


    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:12/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not reliable for this debt with ******* communications. I do not have a contract with ***********************, they did not provide me with original contract as I requested.

    Business Response

    Date: 01/03/2024

    Hello,

    This company is Complete Recovery, not Waypoint. 

    This is an attempt to collect a Debt, and any information obtained will be used for that purpose. 

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me concerning a debt that is not mine . The woman on the phone refused to give me the name of the company I supposedly owed a ****** debt too and kept insisting that I make a payment today or I was going to be arrested

    Business Response

    Date: 12/13/2023

    Hello,

    Complete Recovery is unable to locate an active account in the name of the consumer for ********* The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************************************* will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,


    *****************************


    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my Comcast/Xfinity service on 30 Oct 2023. I confirmed with the Xfinity representative that I do not owe them any equipment (as I own my modem) and he said that I should be getting a prorated final bill for the internet service. I purchased my own cable modem/wireless router from Best Buy. I received an email from Complete Recovery Corporation on 28 Nov 2023 saying that I must return Cable Equipment, serial number *********** (Which is the modem/router that I purchased from Best Buy). I have reviewed my xfinity account and it does not show any equipment available for turn in. I called Xfinity a couple of times and the representatives again said they couldn't see any outstanding equipment that needed to be turned in and that my account has a $0 balance. I called the number listed on the email for Complete
    Recovery Company to explain all of this to them and the person that I spoke to was very rude and said that if I do not return this equipment (which is my personally owned property) I could be fined up to $200+ (can't recall the exact amount). I need for these people to stop harassing me and contact Comcast/Xfinity regarding this issue.

    Business Response

    Date: 12/04/2023

    Hi ******** ******,

     

      Thank you for the update and the feedback. All contact methods have been ceased for this account and a research ticket sent back to the client for the customer owned modem/router.  Please let us know if you require any further assistance. Thank you again for helping to resolve this account.

     

    Sincerely,

    Complete Recovery Corp.

    Customer Answer

    Date: 12/04/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* ******

Complete Recovery, LLC is NOT a BBB Accredited Business.

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