Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is harassing me, they claim I owe them $90 from Dish as a debt owed to Dish. I have called Dish multiple times to ensure I do not owe them any money and Dish confirms there is NO DEBT. Not to mention this place has the wrong amount of my final payment to Dish. I have googled their location and it does not exist. Very sketchy. I called and told them to stop harassing me and they stand by their story that I owe them money.

  Business Response

  Date: 11/27/2023

  
  
  This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.
  
  Sincerely,
  Complete Recovery Corp.

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waypoint resource group has been falsely reporting an old account from 2017 the account # **************** was paid in full back in 2017. I confirmed with ******* but waypoint would not accept the Information provided even after providing emails from waypoint customer service email that they in fact can see I have a $0 balance. Fast forward 8 long months of trying to prove myself I end up accepting the settlement offer from waypoint resource group to pay the balance again being that it is severely affecting my credit score. I paid $191. 55 on 10/4/2023. I received documents from waypoint via email and mail that my settlement offer was excepted and I have a zero dollar balance with waypoint resource group. As of today 11/07/2023 waypoint resource group is reporting that I still have an open account with a balance of $103 due. I have disputed the balance and waypoint sent back that I in fact do have an account with them in oh $103 still. Even after providing proof from waypoint that I paid the account. I have since then emailed waypoint with no response to get this resolved.

  Business Response

  Date: 11/09/2023

  Hello,

  We have received your dispute with ******** After review of the account Credit Bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information. 

  Thank you,

  
  *****************************

  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications. I do not have a contract with WAYPOINT RESORCE GROUP LLC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 11/09/2023

  /Hello,

  Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information. 

  Thank you,

  
  *****************************

  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with waypoint Resource Gr, i do not have a contract with waypoint Resource, They did not provide me with the original contract as i requested

  Business Response

  Date: 11/08/2023

  Hello,

  Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
  
  Thank you,

  
  *****************************

  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im not liable for this debt with ******* communication i do not have a contract with this collection agency trying to collect and report this here report they did not provide me with the orginal contract as requested

  Business Response

  Date: 11/03/2023

  Hello, 

  Waypoint is unable to locate an active account in the name of the consumer for ******** The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
  
  Thank you,
  *****************************
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  Customer Answer

  Date: 11/03/2023

  Complaint: 20812083
  
  I am rejecting this response because: ******* not say it will remove my unknown acount from my credit report
  
  Regards,
  
  ***************************

  Business Response

  Date: 11/09/2023

  Hello,

  I sincerely apologize, we were finally able to locate the account. After review of your dispute credit bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information. We have also requested validation to be sent to you. 

  Thank you,

  *****************************

  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After dicontinuing my Comcast services and returning all of my equipment to Comcast office on 7-14-2023, I received an unexpected email from "Complete Recovery Corporation", Reference ********. The email stated: "On behalf of Xfinity, we would like to thank you for being a valued customer. We would like to help you with your Xfinity equipment listed below that must be returned." The email lists the serial numbers of the equipment that I returned 7 days earlier. I received another identical email on 8-2-2023 and 8-9-2023. The company called me on 8-3-2023 and requested return of equipment. I told them I had a scanned receipt from Comcast PROVING the equipment was returned, and I asked if I could email the receipt to prove equipment was returned. They didn't want proof of return, and wouldn't allow me to send a copy of the receipt. I went back to local Comcast office on 8-8-2023 to confirm they're not showing outstanding equipment. they confirmed evertyhing was returned and MOST IMPORTANTLY confirmed they are NOT working with 3rd-Party company on equipment returns. Googling this company reveals I'm not the only victim they're attempting to SCAM.

  Business Response

  Date: 08/16/2023

  Mr. ****** ****,

   

    Thank you so much for providing the feedback on your experience with our agent and also for providing the receipt information. Please be assured that Complete Recovery is a customer service organization in simply helping customer's return equipment and we do not report to the credit bureaus. This account has been closed and no all contact has been ceased. Please let us know if you have any further questions or needs in regard to this account.

   

  Sincerely,

  Complete Recovery Corp.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my *********************** and I did not lease any equipment, but provided my own modem. I confirmed this with Xfinity in an online chat I saved. Three weeks later an email from Complete Recovery Corporation (a collection agency) states that I owe equipment with a serial number listed and a reference number of ********. I got on a Live Chat again with an *************** rep who assured me I do not have any equipment to return and to "JUST IGNORE" the email I have received from Complete Recovery Corporation. I request written assurance from Complete Recovery Corporation that this email was in error and my credit has not been harmed.

  Business Response

  Date: 08/10/2023

  Hi ************,

   

  Thank you for the feedback and information. All contact has ceased and we have updated the information as a customer owned modem and turned in an internal ticket with the provider. Please let us know if you need further assistance.

   

  Regards,

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the following email from this company, regarding equipment I never ordered, received or used. They are now asking me to send them the serial number and !Mac ID of the equipment I own and am currently using. Feels scammy.
  
  On Jun 5, 2023, at 10:14 AM, Complete Recovery Corporation wrote:
  
  ? IVAN S****,
  Thank you for your service with *** *************** Due to the service change at ** * ****** **** **** the *** ************** equipment is now due for return. It's important that this equipment is returned as soon as possible. *** has partnered with Complete Recovery Corporation to help make the return process easy. If you have questions or believe you've already returned the equipment, please contact our office so that we may resolve this matter. You may contact us at ***** ******** or respond to this email.
  
  The equipment to return:
  
  ******* **** * *** ***** ******* ******* * ******************* Nearest return locations:
  
  *** ****** **** ** ******** ***** ******* ** ***** *************************************************************************** Mon-Sat: 10am - 6pm, Sun: closed
  *** *** ****** **** * ******** ***** ******* ** ***** Mon-Fri: 8am - 6pm, Sat: 9am - 5pm, Sun: closed
  * You may take the equipment unboxed to any branded "*** *****" and they will package and ship it at no cost to you.
  Additional return options may also be available. For questions and return options please contact us.
  
  Thank you in advance for your help in resolving this matter.
  
  Complete Recovery Corporation
  Toll free (**** ******** ********************************
  
  * Please reference number ******* *** ************** account *********

  Business Response

  Date: 06/21/2023

  Hi Mr S****,

   

      All contact has ceased for this account. Complete Recovery Corp simply provides a service in assisting customer's with the return of their cable equipment.  Please let us know if you have any questions or need for services in the future.

   

  Thank You,

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved states, ******* asked me to return the equipment I had and mailed me new equipment to the new address. I returned the 2 pieces of old equipment to an Xfinity store at the end of January/beginning of February. I got 2 emails from Xfinity (one for each piece of equipment I returned) saying the returns had been processed on 2/22/23. I later got an $120 bill in the mail for them. I called Xfinity, they said my account was current, didnt owe anything. I then got a statement in the mail saying my account had a $120 credit. Went to the store, Xfinity assured me that wasnt the case and that everything was fine. Then I got an email saying I owe $120 for the equipment. I called Xfinity, they say to disregard it because my account shows all equipment was returned and my account is current and that it sometimes takes a while for their system to get updated. Only, I ts been like this non stop. Ive gone to the store 5xs and talked to customer service on the phone and chat for many hours. All they say is that all is fine and not to worry about, just disregard any emails/calls/bills because my account is current and Ive returned everything. Then today I get an email from Complete Recovery. I again talked to the Xfinity customer service who told me to disregard the email and that I shouldnt worry about it. Please, I returned everything I should have and the only equipment I have is what Im currently using and paying a leasing fee for. Its not my fault the company is such a mess. This experience has convinced me to cancel my Xfinity account when my current contract ends.

  Business Response

  Date: 05/22/2023

  Thank you for the feedback! We apologize for any inconvenience and at this time all further contact will cease and a research ticket submitted. Please let us know if we can further assist you in any way.

   

  Thank you!

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by Complete Recovery Corporation about returning a piece of equipment I never had. I used my own modem when subscribing to ******** I NEVER rented one from them.Equipment:Serial Number:4k Cable Converter **************** Be sure to have your account number when you return your equipment to ensure it is properly applied to your account.Account Number:8498320075774699

  Business Response

  Date: 04/13/2023

  ***************************, 

     Thank you for the feedback and update about the modem being customer owned. All contact has been ceased for this account and no further contact will be made.

   

     Please let us know if we can assist you in the future.

   

  Thank you!