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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a CSR from this company stating they were collecting a debt owed to Spectrum. I did previously have a debt from Spectrum so I made a payment at that moment ( 5/13/25@8:14am) for $250.76. When I asked would I receive a receipt she assured me I would and had me verify my email. I called on May 14, 2025, after not receiving a receipt via email. I was given a confirmation #********* and told the payment will close out at the end of the day in which I would then receive a receipt. I then called on 5/16/25 and was told that the "backend office" sends out the receipt and they were not sure how long that takes. I then sent an email to customer care asking for a receipt. I received a response stating to give them a call. It's the same phone number of the customer service representatives who were of no assistance. In the email I also asked for them to send me proof that they actually had the right to acquire this debt and show that this payment was reported as paid to the company and show on my credit report. They did not provide the information I requested. I checked my credit report and didn't see this debt listed. After reading the reviews of this company I believe I may have been scammed. People are saying this company is fake and they call saying they are collecting debts for Comcast and Spectrum.

    Business Response

    Date: 06/09/2025

    Hello,

    Thank you for submitting your dispute with Waypoint Resource Group. We are showing your account was settled in full. We will be sending your a settled in full letter. We apologize for the inconvenience. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT
    COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL
    BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:04/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as I requested.

    Business Response

    Date: 05/05/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 5/5//2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast, I do not have a contract with Waypoint resource group, they did not provide me with the original contract i requested.

    Business Response

    Date: 05/05/2025

    Hello, 

    Thank you for submitting your dispute with Waypoint Resource Group. Your account has been withdrawn from our office. If you have any further questions please contact Comcast directly. 

    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 05/05/2025



    Complaint: ********



    I am rejecting this response because: if your company is no longer handling this account, it should no longer be reported to the credit bureaus under your name. The continued reporting is inaccurate and should be removed immediately. I have not received any validation of the debt, and I am requesting that this account be deleted from my credit file. Please confirm removal from all credit reporting agencies.



    Sincerely,



    ***** ******

    Business Response

    Date: 05/06/2025

    Hello, 

    Waypoint is no longer handling this account. If you have any further questions you can contact our office and speak to a representative at ************ or contact Comcast Communications directly. 

    Customer Answer

    Date: 05/06/2025



    Complaint: ********



    I am rejecting this response because: LIKE I SAID, I am rejecting this response because: if your company is no longer handling this account, it should no longer be reported to the credit bureaus under your name. The continued reporting is inaccurate and should be removed immediately. I have not received any validation of the debt, and I am requesting that this account be deleted from my credit file. Please confirm removal from all credit reporting agencies. Im not contacting comcast directly because they are not the one reporting this to my account you guys are and need to remove it ASAP.



    Sincerely,



    ***** ******

    Business Response

    Date: 05/13/2025

    Hello, 
    Waypoint is no longer handling this account. If you have any further questions you can contact our office and speak to a representative at ************ or contact Comcast Communications directly. 

    Customer Answer

    Date: 05/14/2025



    Complaint: ********



    I am rejecting this response because: However, while you state that Waypoint is no longer handling this account, the collection still remains on my credit report under your company’s name.
    If you are no longer managing or servicing this debt, you are responsible for ensuring that inaccurate or outdated information is removed from consumer credit reports. Please take immediate action to delete this account from all credit reporting agencies or provide written confirmation that you have forwarded this request to the appropriate party.
    I am requesting resolution, not redirection.



    Sincerely,



    ***** ******

    Business Response

    Date: 05/22/2025

    Hello, 
    Waypoint is no longer handling this account. If you have any further questions you can contact our office and speak to a representative at ************ or contact Comcast Communications directly. 

  • Initial Complaint

    Date:04/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with comcast communications . I do not have a contract with Waypoint Resource Group, they didn't not provide me with the original contract as requested.

    Business Response

    Date: 05/02/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 5/2/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:04/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************, I do not have a contract with, WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as i requested

    Business Response

    Date: 04/07/2025

    Thank you for providing your dispute with Waypoint Resource Group. After review of the account we have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 4/7/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    ***** *********
    This communication is from a debt collector,this is an attempt to collect a debt and any information will be used for the purpose.

    Customer Answer

    Date: 04/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ** *******

  • Initial Complaint

    Date:03/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no knowledge of this account. I reached out to asked them if they can remove this debt.

    Business Response

    Date: 04/17/2025

    Thank you for submitting your dispute with Waypoint Resource Group. We have reviewed your dispute. Credit Bureaus were updated and withdrawn 4/7/2025. We have also ceased all communication including phone number and email. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group , I do not have a contract with Waypoint Resource Group , they did not provide me with the original contract as i requested.

    Business Response

    Date: 04/07/2025

    Thank you for providing your dispute with Waypoint Resource Group. After review of the account we have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 4/7/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    ***** *********
    This communication is from a debt collector,this is an attempt to collect a debt and any information will be used for the purpose.

  • Initial Complaint

    Date:03/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******* COMMUNICATIONS, I do not have a contract with WAYPOINT, they did not provide me with the original contract as i requested.

    Opened date: 9/18/2024
    Account number: **********
    High credit: $517.00

    Correction to my credit report. I demand this account be removed from my credit report

    Business Response

    Date: 03/25/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 3/25/25. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.
    Thank you,
    Stacy *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:03/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* communications. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/25/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 3/25/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* I do not have a contract with Waypoint Resource they did not provide me with the original contract as I requested.
    Correction to my credit report . I demand that this account be removed from my credit report.

    Business Response

    Date: 03/13/2025

    Hello, 
    Thank you for providing the details in regards to your complaint
    and dispute with Waypoint Resource Group. We have removed all phone numbers
    from your account and will cease communication. Credit Bureaus were
    updated and withdrawn 3/13/2025. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information. 

    Thank you, 
    Stacy *********
    This communication is from a debt collector, this is an attempt
    to collect a debt and any information will be used for the purpose.

Waypoint Resource Group is NOT a BBB Accredited Business.

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