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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/28/2023

    *************,

    This is Complete ********************* Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

     


    Sincerely,
    Complete *************.
























    Business Response

    Date: 03/12/2024

    The subject account was recalled by ******* on 10/6/2023. Waypoint no longer holds this
    account in our office. For any further questions about your account please reach out to ******* directly.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group LLC. I do not have a contract with the collection agency Waypoint Resource Group LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/28/2023

    This is Complete ********************* Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.
    Sincerely,
    Complete *************.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast Communications.
    I do not have a contract with Waypoint Resource Group LLC .
    They did not provide me with the contract when I requested it.

    Business Response

    Date: 11/27/2023

    **************,

     

       This is Complete ********************* Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

    Sincerely,
    Complete *************.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications, I do not have a contract with WAYPOINT RESOURCE GROU. They did not provide me with the original contract as I requested.Additionally, I have tried to resolve this debt with no cooperation from ******* before it was handed over to Waypoint Resource Grou

    Business Response

    Date: 11/27/2023



    This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

    Sincerely,
    Complete Recovery Corp.

    Customer Answer

    Date: 11/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was never my intention to get complete recovery corporation involved and I will endeavor to find out why you were put into this complaint.

    Sincerely,

    ***********************************

    Business Response

    Date: 03/12/2024

    The subject account was recalled by ******* on 12/18/2023. Waypoint no longer holds
    this account in our office. For any further questions about your account please reach out to *******
    directly.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contact as requested

    Business Response

    Date: 11/21/2023

        This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

    Sincerely,
    Complete Recovery Corp.

    Business Response

    Date: 11/21/2023

        This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

    Sincerely,
    Complete Recovery Corp.

    Business Response

    Date: 03/12/2024

    The subject account was recalled by ******* on 2/24/2024. Waypoint no longer holds this
    account in our office. For any further questions about your account please reach out to ******* directly.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for debt with WAYPOINT RESOURCE GROUP, I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract, as I requested.

    Business Response

    Date: 11/21/2023

    Hi Mr. *****,

     

        This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

     

    Sincerely,

    Complete Recovery Corp.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with WAYPOINT RESOURCE GROUP I do not have a contract with WAYPOINT RESOURCE GROUP..they did not provide me with the original contract as requested

    Business Response

    Date: 11/09/2023

    Hello,

    We have received your dispute for ******** After review of your account Credit Bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information. 

    Thank you,


    *****************************


    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/09/2023

    Hello,

    We have received your dispute with ******** After review of the account Credit Bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.

    Thank you,


    *****************************


    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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