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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In accordance with the fair credit reporting act. The account below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 Waypoint resource Group Account# ****** Address: **************************** Tx I looked at my Experian credit report 07/4/2024 and noticed some things are incomplete and not accurate. And according to the fair credit reporting act whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates according to 15 USC 1681 (e) (b). And according to 15 *** 1681 they are supposed to do this (5) Treatment of inaccurate or unverifiable information (A) In general, after any reinvestigation under paragraph (1) of any information disputed

    Business Response

    Date: 03/13/2025

    Waypoint Resource Group is unable to locate an active account in the name of the consumer. The address,email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ******************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested.

    Business Response

    Date: 03/13/2025

    Hello, 
    Thank you for providing the details in regards to your complaint
    and dispute with Waypoint Resource Group. We have removed all phone numbers
    from your account and will cease communication. Credit Bureaus were
    updated and withdrawn 3/13/2025. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information. 

    Thank you, 
    Stacy *********
    This communication is from a debt collector, this is an attempt
    to collect a debt and any information will be used for the purpose.

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** I do not have a contract with Waypoint, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/13/2025

    Hello,

    Thank you for your compliant. We have reviewed your account. Your account was withdrawn from our office on 10/23/2024. Waypoint is no longer handling this account. If you have any further questions please contact ********************** directly. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 03/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with **********************, I do have a contract with Waypoint Resource Group LLC, they did not provide me with the original contract requested.

    Business Response

    Date: 02/27/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 2/27/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

    Customer Answer

    Date: 02/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **** **

  • Initial Complaint

    Date:02/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** I do not have a contract with WAYPOINT RESOURCE GROUP LLC they did not provide me with the original contract as requested.

    Business Response

    Date: 02/27/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 2/27/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:02/19/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH 11 ******* COMMUNICATIONS, I DO NOT HAVE A CONTRACT WITH WAYPOINT RESOURCE GROUP THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED

    Business Response

    Date: 02/27/2025

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 03/03/2025



    Complaint: ********



    I am rejecting this response because: i have an account in collections with this business and they replied that they cannot locate the account i need this deleted from collections and credit report which is holding my credit score to a low score.



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:02/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/19/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 2/19/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:02/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as requested.

    Business Response

    Date: 02/13/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 2/13/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with the collection agency waypoint resource group. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/13/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 2/13/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications. I do not have a contract with Waypoint Resource Group LLC, they did not provide me with the original contact as I requested.

    Business Response

    Date: 02/13/2025

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

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