We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with US CELLULAR. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    The subject account was recalled by US Cellular on 1/29/2024. Waypoint no longer holds
    this account in our office. For any further questions about your account please reach out to US Cellular
    directly.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with comcast communications. i do not have a contract with WAYPOINT RESOURCE GROUP. they did not provide me with the original documents as requested.

    Business Response

    Date: 03/12/2024

    We have received your dispute with ******** Your account was paid in full on
    10/30/2023. Credit Bureaus were updated and withdrawn 3/11/2024. To validate the removal
    we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company waypoint resources group llc . has no contract with me to collect any money, so please delete off my credit file,, this is found on experian account number is ******

    Business Response

    Date: 03/12/2024

    We have received your dispute with ******** Your account was paid in full on
    10/30/2023. Credit Bureaus were updated and withdrawn 3/11/2024. To validate the removal
    we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that I have a collection from WAYPOINT RESOURCE GROU on my credit report. It says it was opened on 3/1/2023 for $311 with account number starting in **********that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Business Response

    Date: 12/18/2023

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the this debt with ComcastCommunications. I did not sign a contract with Waypoint Point Resource Group. They did not provide me with a copy of the original contract as requested

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Way Point Resource showed up on my credit report with a false collections account. I do not have an account with Comcast communications. I called Comcast directly and they have no record of me owing them money. Then I called Way Point and they don’t have any record me either. I need this taken off my credit report!

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have

    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast Communications, I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2024

    We have received your dispute with ******** Your account was paid in full on
    10/30/2023. Credit Bureaus were updated and withdrawn 3/11/2024. To validate the removal
    we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt Waypoint resource group, I do not have a contract with Comcast communications, they did not provide me with the original contract as I requested

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************************ I do not have a contract with 11 ******* Communications , They did not provide me with the original contract as I requested.

    Business Response

    Date: 11/30/2023

    This is Complete Recovery Corporation. Your complaint is with ************************ Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.
    Sincerely,
    Complete Recovery Corp.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.