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Business Profile

Retail Shoes

KURU Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

4.76/5 stars

Average of 567 Customer Reviews

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Review Details

  • Review fromMarcy B

    Date: 05/25/2023

    5 stars
    Super service and beyond. **** was so helpful on a return. The shoe is Uber comfortable and well made. She sent me a return label immediately and arranged to send me a new pair. She is such an asset because she really cares.Thanks so much,*********************
  • Review fromCate H

    Date: 05/25/2023

    5 stars
    Kuru Quantum has given me my life back! 5+ years of plantar fasciitis and achilles tendon issues, nothing worked until I found these shoes!Best and kindest customer service EVER.I love this company and highly recommend them!
  • Review fromRobert M

    Date: 05/24/2023

    5 stars
    Love the shoes. I have two pair and very pleased with both. Need a new set of insoles for one pair and **** was a big help. Very quickly got back with me via email with the information I need to get a replacement set. Will definitely be ordering from them again.
  • Review fromSylvia S

    Date: 05/23/2023

    5 stars
    This is my first time ordering from Kuru and Im very impressed with both the quality of their footwear, and their excellent customer service!! A++
  • Review fromLisa E

    Date: 05/22/2023

    5 stars
    Thanks ****** for wonderful service! I did not have to wait long on hold for ****** to pick up. My situation was solved immediately! I love ********** and the comfort they give my feet! Thank you **** and ******!
  • Review fromElena E

    Date: 05/20/2023

    5 stars
    I love Kuru Footwear! The customer service is top of the line! Always a resolution and answer to any of my concerns. My feet thank me every time I wear them, which is everyday, especially since 3/4 ths of my shoes are Kurus.And the reward points are awesome!
  • Review fromJennifer C

    Date: 05/18/2023

    5 stars
    Was sent the wrong pair of sandals. Had a miss understanding about a tax charge. I thought, incorrectly, I was being charged tax on the replacement pair. They resolved my issues quickly and efficiently. Very professional and extremely polite!
  • Review fromApril M

    Date: 05/16/2023

    5 stars
    Good and prompt service and communication, and good quality products.
  • Review fromDonna W

    Date: 05/16/2023

    5 stars
    Wonderful experience with ******. She was so helpful with my request and she certainly deserves a 5 star rating. ***********************
  • Review fromRobert R

    Date: 05/15/2023

    5 stars
    **** was very patient and helpful in solving my issue. I had a very unusual situation and he was able to figure it all out in a short amount of time. Very impressive!

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