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Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a rifle on 9/30/2024. The order updated to delayed and then on 9/7/2024 was marked cancelled due to sportsmans not being able to find the inventory. I called customer service multiple times which has been the worst experience ever. I asked that they consider price matching another identical rifle but the useless people with customer service couldnt even understand me. I got an email telling me they gave me a $20 coupon for my inconvenience - not even remotely enough of a gesture for this case. It also stated my card was never charged and I would need to contact customer service to get the $70 gift card back. My card is in fact fully charged and I just called the worst customer service yet again and was told it is a mistake with the billing and will take 7-10 business days to get a refund and also the gift card balance back. This is outrageous for a business to be able to practice like this and get away with it. I just want the refund and gift card refund processed as soon as possible. Also report the business for improperly charging my card when it should have never even charging it in the first place.

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting that Sportsmans Warehouse is not posting my product review. I attempted to post this review one year ago. I suspect that the review was not published because it is a one star review. The review is honest, but not profane, unprofessional or otherwise inappropriate. I spent almost 700 dollars on the product (Alpen Teton -Abbe 10x42 binoculars) I have attempted to submit my review several times since my initial attempt and each time the website displays a message stating "thanks, we already have your review". If this is true and the business has my review then they should post the review. I purchased the product with my own money. I have used it for over one year at this point. The
      review is honest and other customers in the market are being done a disservice by Sportsmans Warehouse not posting this product review. It is akin to lying through omission. If there is a platform being provided to state opinions about this product my opinion should not be silenced just because it's not a favorable opinion. Thank you for taking the time to read this and thank you for your assistance.

      - Richard VanAnne

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on Saturday the 24th for some products they actually didn't have on site... when I asked for a refund they told me it would take 2-3 days. It's been 4 now and they haven't started the refund process, my bank told me I need to take this up with them, and now they refuse to help with my refund.

    • Initial Complaint

      Date:08/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived with someone who works for a branch in winchester va. I think you should check the return gun purchases I seen a receipt for 2 dollar purchase of a new gun. Went back a month ago and seen a gun cabinet full of new guns. Seems kinda impossible to purchase a gin for 2 dollars to me but if so I'd like a job

    • Initial Complaint

      Date:08/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order. I received an email stating that my order was canceled "due to a payment verification issue" with no further details. I contacted customer service, and received an additional email inquiring on the following questions: [Are you shipping to a business or residence? What is your billing address? Is this your current address? What is your email address? What is your phone number?] I responded to the email asking what the purpose of these additional questions are, and what was the exact issue that led to my cancelling my order. I did not receive a response. I sent a follow-up email, re-confirming that the information I included with my order was correct, with a screenshot of my original order details. I did not receive a response again. I contacted customer service via phone (20-Aug 2024), to inquire on the issue, and was told that the purpose of the extra questions was unknown, and that I would not receive a response to my email unless I answer the questions. This agent was very polite and extremely unhelpful... I subsequently re-contacted customer service, inquiring on the same issue, and was connected with a new agent (who was helpful) who explained that customer service does not have access to the reason for the issue, nor the reason for the additional questions. This agent was also willing to ask a supervisor, but unfortunately there were no available supervisors because they "were all in a meeting".

      What is motivating my complaint is (1) a lack of context or explanation as to why my order was unable to be "verified". (2) most importantly, why the business is asking me to answer additional questions involving personal information that no other online retailer has ever had an issue with, and frankly extraneous for charging a credit card and shipping a package. and (3) the order was charged to my credit card, so they could "verify" my payment enough to charge my account, but not "verify" it enough to fulfill the order and ship merchandise.

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company seems to have a pattern of putting deals online that you can’t just go in the store and pick up you can only order. Every time I order it gets delayed then a month or two go buy and then cancelled . The receiving manager only works Monday-Friday during normal work hours so he is always gone when you show up after work and you can’t get him on the phone because the other departments choose not to answer. So it’s just a nice game of hide an seek at the customers expense.

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 6th I ordered 7 t-shirts for back to school for my sons. On August 8th I received a partial shipment with the rest to be delivered August 9th. In the order I received the wrong shirt. The shirt I ordered is "Carhartt Men's Camo Logo Short Sleeve Casual Shirt - Black - XL", what I received was a "Carhartt Men's Relaxed Fit Heavyweight Pocket C-Graphic Short Sleeve Work Shirt". I contacted customer service and was told the UPC codes matched and that was the shirt I ordered and no refund would be issued, even with photo evidence. After reviewing my order confirmation there are 2 other Carhartt shirts with logos but in the item description are labeled as the "Heavyweight Pocket Work Shirts". There is obviously an issue with their labeling and website. I've enclosed my order confirmation to show the errors.

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised a price hold on a weapon at a store location. Upon the unit not being available in store I contacted customer service and was promised a price hold for $399.99. They informed me that I'd have to wait until they had the merchandise in inventory for me to make the purchase. Upon receiving information that the weapon came into stock I made the purchase. I was told I would have to make the purchase at normal price but after the unit was received and cleared by the FFL I'd receive the sales price of $399.99. I was clearly told by customer service the overpayment amount would be refunded. Since this the time of my weapon clearing the FFL, I have attempted serval times to get reimbursed my for my payment. I was told later by customer service that they would not reimburse my payment. I've attempted serval times to speak with upper level management regarding this treatment. I actually had a customer service agent to hang up on me from a call. I called 5 separate occassions and even spoke with the original store manager Nathan L***** back in June hoping to get a resolve from corporate. I haven't heard back from anyone in 3 months. This is horrible service and unfair business practice. Enclosed is a copy of the original agreement and then a email from customer service agreeing to the price hold/match.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asked for a Benelli supernova 18 1/2 inch barrel pump action 12 gauge shotgun with comfort tech stock. The shotgun comes with three options - a pistol grip stock, a comfort tech stock, and a telescope in stock. Sportsmans Warehouse does not sell the model with the comfort Stock. Instead of telling me that they sold me a Benelli supernova with a pistol grip stock and boxed it up. I noticed the difference when I got home. I called them the next day and asked them to swap out the stock. They said they can’t because they don’t carry it. I said I would pay for the pistol grip and pay someone else to put on the comfort grip stock if they would order it for me. They refused. They said I can’t return the shotgun even though it has never been fired and they will not do anything to make this right. I want them to credit me back $100.00. At the very least they did not tell me the truth.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 pairs of shoes they claimed 1 pair was out of stock even though they are still selling them online. They said they cancelled 1 pair for being out of stock and were going to refund me back my money and that hasn’t happened!!!!!!
      I just want my money back.

    Sportsman's Warehouse, Inc. is NOT a BBB Accredited Business.

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