Reviews
This profile includes reviews for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review fromKyle R
Date: 07/22/2025
1 starThis company could be considered a scam. They provide a terrible customer experience, their product does not resolve promised issues, the sales person does not respond and the company forwards you to someone who doesn't speak clear English and is no help.Review fromTif R
Date: 07/14/2025
1 starTif R
Date: 07/14/2025
I would not recommend this company. Too much to list, but be forewarned if you do.
Ecoshield Pest Control SLC, LLC
Date: 07/15/2025
Hi Tif,
Thank you for sharing your feedback.
We take all concerns seriously and would appreciate the opportunity to learn more about what happened. Ecoshield is committed to delivering excellent service and standing behind our 100% Service Guarantee.
Please email us at ************************************************ so we can better understand your situation and work toward a resolution.
We look forward to assisting you further.Via I.
Review fromDavid J
Date: 06/25/2025
1 starThe salesman got our business because he claimed the company uses eco-friendly productsan important factor for us with several kids, teens. We wanted something safe. Instead, the service has felt rushed, inconsistent, and disappointing.He also told us that we could cancel at any time. Only later did we find out we were locked into a 24-month contract with just a 3-day cancellation window. That wasnt made clear at sign-up and felt misleading.After the first visit, we were away for six weeks and came back to five wasp nests that had been left untouched, and no mouse traps had been set. After we called them, a technician showed up with only two traps, claiming that was the legal limit per household. He also said he couldnt put a trap in the garage because they wouldnt have access to it again. Shouldn't the solution be better scheduling, not ignoring part of the home.After an online search, we find no such legal limit exists. In fact, our previous pest control company placed eight traps in the same home. A flat "two-trap maximum" doesnt make sense for a house thats over ***** square feet. The technician also claimed that setting too many traps would attract mice, which frankly doesnt sound credible. These explanations feel more like excuses than valid reasoning.When we called them, the person on the phone had no answer to our question about the limit of mouse traps and gave us a phone number to call later on, since it was closing time for the local office. After hanging up I noticed that the # he gave me was the same I had dialed.Meanwhile, we still find mice in the garage, and ongoing wasp activity outside. We were hoping for a professional and proactive company. We expected clear communication, and knowledgeable technicians. That has not been our ************* this point, were very frustrated and would appreciate any ideas on how to solve this situation. If nothing else, we could at least share our experience online so others are aware.Review fromAlex J
Date: 06/17/2025
1 starAlex J
Date: 06/17/2025
My experience with EcoShield was ultimately frustrating and disappointing.We signed up for a year of bi-monthly pest control, but over time it became clear that the service didnt make sense for our needsespecially during winter months when there were no pest issues. The contract structure felt rigid, and early cancellation was discouraged with high penalty fees that seemed disproportionate to the remaining service cost.When we tried to finish the agreement early, we were told wed be charged for the full remainder of the contract or pay a cancellation fee that was more than a single service. Even after a technician acknowledged our final service wouldn't be performed and said we wouldnt be charged, customer service initially insisted we still owed the fee.After a long and exhausting phone call, they agreed to cancel without charging us, but the entire experience felt unnecessarily difficult and pressuring.If you're considering EcoShield, Id recommend reading the fine print carefully and being sure their service model truly fits your needs. I appreciate that they eventually resolved our issue, but I cant confidently recommend them based on how the situation was handled.Ecoshield Pest Control SLC, LLC
Date: 06/18/2025
Hi ****,
Thank you for taking the time to share your experience. We appreciate the thoughtful detail in your review and understand your concerns regarding flexibility and communication.
At Ecoshield, we structure our service plans as ongoing maintenance programs designed to provide year-round protection even during colder months when pests may be less visible, but still active in and around the home. Our agreements outline the full scope of the service plan, including cancellation terms, and we make every effort to review those with customers at the time of enrollment and through confirmation communications afterward.
We're glad to hear that a resolution was ultimately reached and that your concerns were addressed. That said, we recognize the importance of making that process as smooth and stress-free as possible. Your feedback is valuable, and it helps us continue refining how we support our customers.
If you have any remaining questions or would like to share additional details, we welcome you to reach out to us directly at ************************************************* Our team is here to listen and assist further if needed.
Via I.
Review fromJoshua H
Date: 03/26/2025
2 starsJoshua H
Date: 03/26/2025
Predatory sales behavior. Sales representative failed to communicate that I was buying a contract for 5 services rather than just the one or two that I wanted. Extremely difficult to cancel services. four different times I was discounted on price when I just wanted to cancel services. a phone call that should've taken 5 minutes took 15 minutes because of how many times I was pressured with discounts to remain active. Two stars as they did do the spray work. There are much better pest control companies out there.Ecoshield Pest Control SLC, LLC
Date: 03/27/2025
Hi ******,
Thank you for sharing your experience. We strive to ensure that all service agreements are clearly communicated at the time of signup, and we appreciate your feedback on this process. Our team is always available to address any concerns regarding your account, and we want to make sure you have the best possible experience.
If youd like us to take a closer look into your account or provide further assistance, please reach out to ********************************* We appreciate the opportunity to improve and better serve our customers.
Customer Feedback Team
Review fromCory H
Date: 01/17/2025
1 starCory H
Date: 01/17/2025
If I could give no stars I would. They have you sign a contract and check YES ! But than their service is terrible, they dont follow through with what they have verbally told you and want you to pay the fee to cancel the service . Meanwhile customer service just talks about upgrading you. Sales *** guarantees he would come out and bring mouse traps , nope he ghosted us. Terrible company very unprofessional.Ecoshield Pest Control SLC, LLC
Date: 01/21/2025
Hi ****,
Thank you for bringing this to our attention. We deeply regret hearing about your experience and take your concerns very seriously. Our technicians are trained to uphold the highest standards of professionalism, and we sincerely apologize for any distress caused during your service.
While we understand your frustration regarding the cancellation policy, it reflects the terms agreed upon during enrollment. However, given the nature of your concern, we would like to review this matter further to ensure its handled appropriately. Please contact us at ******************************** so we can discuss this in more detail and work toward a resolution.
Thank you for giving us the opportunity to address this matter.
Customer Feedback Team
Review fromChris C
Date: 12/18/2024
1 starChris C
Date: 12/18/2024
It is such a joke that they don't guarantee the work like they promise and then try to hold you to a $200 cancelation fee. Why should we have to hold up our end of a contract if they don't?Ecoshield Pest Control SLC, LLC
Date: 12/19/2024
Hi *****,
Thank you for sharing your feedback. We take customer satisfaction seriously and are committed to providing reliable and effective service. Our agreements are designed to ensure clear communication about the terms and expectations of our services. At the time of signup, we strive to thoroughly explain these terms, including the cancellation policy, so that they are fully understood.
We would like to better understand your concerns and address any issues youve experienced with our service. Please reach out to our team at ******************************** so we can work toward a resolution tailored to your situation.
Thank you for bringing this to our attention.
Customer Feedback Team
Review fromJeremy A
Date: 10/28/2024
1 starJeremy A
Date: 10/28/2024
Terrible service and thiefs!!! They said 100% guarantee and the voles are worse now than when they started. If its 100% guarantee and it doesnt work you should let me cancel and use someone else. They are saying they are gonna charge me two year annual commitment fee no matter what. This company needs to be shut down!Ecoshield Pest Control SLC, LLC
Date: 11/06/2024
Hi ******,
We're sorry to hear that youre experiencing persistent issues with voles and that our services havent yet met your expectations. At Ecoshield, we are committed to working closely with each client to resolve pest concerns, and our goal is always to provide effective, long-lasting solutions. To ensure our customers fully understand their service agreement, we take several steps during signup to clearly communicate the terms, including any applicable commitments.
We want to make this right for you and would like to learn more about the details of your situation. Could you please reach out to our Customer Feedback Team at ********************************* This will allow us to better understand your concerns and work toward a resolution that aligns with your needs.
Thank you for your feedback, and we look forward to addressing this with you.
Customer Feedback TeamReview fromBo L
Date: 10/18/2024
1 starBo L
Date: 10/18/2024
This company is a scam. Once you sign up, you can nerver cancel. In addition, their service did not prevent pest around the house. It simply did not do anything.Ecoshield Pest Control SLC, LLC
Date: 10/28/2024
Hi Bo,
Thank you for reaching out with your feedback. At Ecoshield Pest Solutions, we prioritize effective service and clarity in our agreements. Our team aims to address pest concerns thoroughly and provide transparent information about service terms, including the process for any changes or cancellations.
Wed appreciate the chance to review your experience and address your concerns directly. Please contact us at ******************************** so we can work toward a resolution.
Sincerely,
Customer Feedback TeamReview fromTed S
Date: 09/24/2024
1 starTed S
Date: 09/24/2024
WARNING, sales tactics are a LIE, ******* the sales *** came by and said we just need to do 2 treatments and we did, then we are hit with another treatment, i called and was to find out that he LIED to my face and there was another that was scheduled, i called office they were no help, i called ******* and he LIED again to me saying he never said that, So be warned this company is not of their word and all about the money, customer is only as important as long as the money is coming in, should have read reviews before i made a choice, i will not make that mistake again.should have left zero stars but had to leave 1Ecoshield Pest Control SLC, LLC
Date: 09/27/2024
Dear ***,
Thank you for sharing your experience with us. We understand how frustrating it can be when expectations are not fully aligned, and we take concerns about sales communication very seriously. It is important to us that all details regarding services and agreements are clearly explained during the initial conversation to avoid any misunderstandings.
We would like to look into the specifics of your situation, as your satisfaction is important to us. Our goal is to ensure a transparent and positive experience for all customers. Please reach out to us directly at ******************************** so we can investigate this matter further and work toward a resolution.
Thank you for bringing this to our attention.
Best regards,
Customer Feedback Team
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