Reviews
This profile includes reviews for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review fromSusan A
Date: 08/25/2023
1 starSusan A
Date: 08/25/2023
This company is using scam tactics to get business. Told me they were in my neighborhood and had extra bug spray and would give me a good price. I paid them $169 to spray and knock down some hornets nests. I told them I did not want their services as I already have a local pest control company I am working with. I did not realize that a text they sent was a contract for more than ********* services. Unfortunately I did not read the text carefully and responded yes. I am a senior citizen and feel like a target for these fraudulent business practices.
Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Susan,
Thank you for sharing your experience. We take your concerns very seriously, especially regarding clear communication and ensuring our customers fully understand the terms of their service. Ecoshield Pest Solutions is committed to transparency, and we regret that your experience left you feeling misled.
We want to ensure that any misunderstandings or issues with the service agreement are addressed. Please reach out to us directly at [email protected] so we can look into this matter and work towards a resolution that meets your expectations. We appreciate you bringing this to our attention and are here to assist you.
Customer Feedback TeamReview fromTerry H
Date: 07/18/2023
1 starTerry H
Date: 07/18/2023
I tried to cancel my service after fulfilling my contract. They said I had one more service to go so I let them come out. Then they proceeded to charge me $165 for said service even though they said it was part of my prepaid contract. When I tried to talk to them about it I was sent to a service resolution department that I think was in *****. At least every time I talked to them for 4 days I spoke with an East Indian sounding person who was hard to understand. I will never use them again and will recommend all my friends steer clear. I would give them zero stars if I couldEcoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Terry,
Thank you for bringing this to our attention. We understand how frustrating it can be when there are billing discrepancies or communication challenges. At Ecoshield Pest Solutions, we strive to provide clarity regarding service agreements and charges, and we regret that your experience did not reflect that.
We’d like to review your account and address the concerns you mentioned, including the charge for the final service. Please reach out to us at [email protected] so we can investigate further and work toward a resolution.
We appreciate your patience and the opportunity to make things right.
Customer Feedback TeamReview fromWilliam T
Date: 07/10/2023
1 starWilliam T
Date: 07/10/2023
Terrible, it's all about the money and not the service. They provided lousy service, so I canceled. Now they are billing me for cancelling. What a joke. Zero professionalism, terrible service. They just want your money. Beware.Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi William,
Thank you for sharing your feedback. We’re sorry to hear about your dissatisfaction with the service and the cancellation process. Ecoshield Pest Solutions is committed to delivering quality service and ensuring clear communication regarding contracts and billing. We want to ensure that your concerns are fully addressed.
Please contact us directly at [email protected] so we can review your account, investigate the cancellation charges, and work toward a resolution. We appreciate the opportunity to assist you and make things right.
Customer Feedback TeamReview fromRyan N
Date: 07/06/2023
1 starRyan N
Date: 07/06/2023
They ignore no soliciting signs and persist when said signs are pointed out.Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Ryan,
Thank you for bringing this to our attention. We take customer feedback seriously and strive to ensure all interactions with our representatives are respectful. We’d like to address this concern and ensure that your preferences are fully respected going forward.
Please reach out to us at [email protected] so we can investigate this further and ensure no additional visits are made to your home. We appreciate you sharing this with us and want to resolve the matter promptly.
Customer Feedback TeamReview fromKevin P
Date: 06/30/2023
1 starKevin P
Date: 06/30/2023
If you like the idea of shelling out $185 a month for services, please feel free to give EchoShield a call. Obviously I didn't pay close enough attention to the street sales dude during his pitch, but my bank account sure did. I was all over this after the second month of billing. Cancellation fee is $250, so be sure about EchoShield people before you sign up.Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Kevin,
Thank you for sharing your experience. We understand how frustrating it can be when unexpected charges arise, and we strive to ensure that all terms, including pricing and cancellation fees, are clearly communicated during the signup process. Ecoshield Pest Solutions aims to provide services that offer value and clarity for our customers.
We’d like the opportunity to review your account and address any concerns you may have regarding the billing or cancellation process. Please reach out to us at [email protected], and we’ll be happy to assist you further.
Thank you for bringing this to our attention.
Customer Feedback TeamReview fromDebbie S
Date: 05/15/2023
3 starsDebbie S
Date: 05/15/2023
I chose to terminate my account with ******************** for two reasons: The main reason is the constant harassment to pay my bill even though I have given the techs a check each time they came to my home, once time before the service was even started. Rather than checking with their techs, they begin sending e-mails and mail through the **** requesting payment almost immediately and on a daily basis. Repeated attempts to notify them to check with their tech for the check have proven fruitless. I have even received notifications after my check has cleared the credit union. I finally tired of being accused of being in arrears and asked to terminate my account. I have not received a reply as yet to my e-mail requesting termination, nor has anyone reached out to me to try to correct the problem.The second reason for terminating the service is that I believe I am being overcharged for the service rendered. Only the last two times a tech has come to perform the service has the tech spent more than 5 minutes at my home. As a result, I have continued to have problems with pests they supposedly took care of.Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Debbie,
Thank you for sharing your experience. We understand your frustration with both the billing issues and the effectiveness of the service. At Ecoshield Pest Solutions, we aim to ensure that payments are processed accurately and that services are performed thoroughly. We regret that your experience did not meet these expectations, and we want to address the issues you’ve raised.
Please reach out to us directly at [email protected] so we can investigate the billing concerns, ensure your account is properly handled, and review the quality of service provided. We appreciate your patience and the opportunity to make things right.
Customer Feedback TeamReview fromNancy D
Date: 09/07/2022
1 starNancy D
Date: 09/07/2022
Someone came by two weeks ago with an "introductory offer" for pest control. We have been meaning to look into a way to get rid of our mosquitoes so we heard the salesman out. Seemed like this was what we wanted. He mentioned mosquitoes, spiders, ticks, larvae, wasps, etc. They said it would start working in about 5 days and if we see any come back, call and they will come out right away. A lady went and got the cobwebs off of the outside of our house, sprayed something in the corners of the outside, and put glue spider traps in our garages. Well, I was outside and got eaten alive by mosquitoes. We realized then that when they were here before, they never once went out into the yard to do anything. We looked on the website and found out that mosquitoes were a whole different package. We called to cancel. They said since we are cancelling early we need to pay the full.price and not the "introductory price".....for services not given!! Unbelievable. If we did not cancel today they would be back again on Thursday to squirt the corners again for an additional $180 to be automatically charged to our credit card. Wow.So, ****** learned. We paid the additional $150 for them to cancel.By the way, we waited on a phone tree for over 30 minutes to what we thought was a local number only to get someone who barely spoke English trying to upsell us or pay to cancel.Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Nancy,
Thank you for sharing your detailed feedback. We understand your frustration, especially with the misunderstanding about mosquito services and the cancellation process. Ecoshield Pest Solutions strives to ensure all service details and pricing are communicated clearly during signup, and we regret that this was not your experience.
We’d like to review your account and address both the billing and service concerns you’ve mentioned. Please reach out to us at [email protected] so we can investigate further and work toward a resolution. Your feedback is important, and we want to ensure your concerns are properly addressed.
Customer Feedback Team
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