Reviews

This profile includes reviews for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ecoshield Pest Control SLC, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
• 

  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

Review Details

• Review fromDonna S.

  Date: 07/26/2024

  1 star

  Donna S.

  Date: 07/26/2024

  Salesman came by on a day I was already having wasp problems. He gave me a discount on first treatment (their price is way too high otherwise) and I agreed to a 2nd treatment for one month later. HE pushed and pushed for bimonthly treatments for a year and I said absolutely not. I paid the $195 twice after the 2 treatments and said THAT WAS ENOUGH. They agreed I hadnt signed a years agreement but still sent a tech out in 2 months to spray and i said no. NOW they expect ME to pay back the $200 discount they had given me upfront. This company is desperate for business!
  

  Ecoshield Pest Control SLC, LLC

  Date: 09/27/2024

  Hello,

  Thank you for sharing your experience with us. We understand how frustrating it can be when there is confusion regarding the terms of service. At Ecoshield, we strive to ensure that all agreements, including pricing and treatment schedules, are clearly communicated upfront, and its concerning to hear this was not your experience.
  
  We would like to take a closer look at your account to understand what happened and work towards resolving this matter. Please reach out to us at ******************************** so we can assist you directly.
  
  Thank you again for bringing this to our attention.
  
  Best regards,
  Customer Feedback Team

• Review fromKevin B

  Date: 07/19/2024

  5 stars

  Kevin B

  Date: 07/19/2024

  We had great service today from Ecoshield and they were SUPER detailed with inside and outside sprays. ***** was super personable and we are very pleased with the service!! Today was our first service and it was great!
  

  Ecoshield Pest Control SLC, LLC

  Date: 09/27/2024

  Hi *****,

  Thank you so much for your kind words and for sharing your experience! Were thrilled to hear that you had a great first service with us and that ***** provided detailed and personable care during the treatment. We strive to deliver thorough and high-quality service every time, and its wonderful to know you were pleased with the inside and outside sprays.
  
  We look forward to continuing to meet your pest control needs. If you ever have any questions or need further assistance, feel free to reach out!
  
  Best regards,
  Customer Feedback Team

  

  Ecoshield Pest Control SLC, LLC

  Date: 09/27/2024

  Hi *****,

  Thank you so much for your kind words and for sharing your experience! Were thrilled to hear that you had a great first service with us and that ***** provided detailed and personable care during the treatment. We strive to deliver thorough and high-quality service every time, and its wonderful to know you were pleased with the inside and outside sprays.
  
  We look forward to continuing to meet your pest control needs. If you ever have any questions or need further assistance, feel free to reach out!
  
  Best regards,
  Customer Feedback Team

• Review fromKayelynn A

  Date: 07/13/2024

  5 stars

  Kayelynn A

  Date: 07/13/2024

  I just had a service for grasshoppers. *********************** was the technician who applied the application. He called 30 minutes prior to the appointment to let me know he was coming. He arrived at the appointed time and we discussed what he would do. He was quick and efficient. Before he left he went over the service he had just performed. He did a excellent job and I was very happy with his work.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Kayelynn,

  Thank you for sharing your positive experience! We're delighted to hear that Lennon provided excellent service and ensured clear communication throughout the process. It's great to know that the grasshopper treatment was completed efficiently and met your expectations. 
  
  We appreciate your kind words and will be sure to share your feedback with Lennon and the rest of our team. If you ever need further assistance, don’t hesitate to reach out.
  
  Thank you for choosing Ecoshield Pest Solutions!
  
  Customer Feedback Team

• Review fromfelissadee c

  Date: 06/06/2024

  1 star

  felissadee c

  Date: 06/06/2024

  I also have a no soliciting sign and they came 2 times to the door and then the 3rd time they got me I was outside and I to thought I was just getting a one time deal and they say and then signed up for a 2 year treatment plan. I have sent a cancellation form to them and also called on the phone which you really can not understand the customer service people and yes they keep you on the phone forever trying to get a deal and then I had someone else call again and then I called them back again stayed on the phone again sent 2 emails stated that someone is trying to get a hold of me and no that was not try so now even I said cancel they still want me to call and I will probably be charged the $200 fee which ok not happy about but they are truly hard to cancel, so again today I have to call again to say freaking cancel my contract not happy stupid move on my part . I just want them to stop !!!
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Felissadee,

  Thank you for sharing your experience with us. We understand that dealing with service cancellations can be frustrating, and we want to assist in resolving this matter as efficiently as possible. Our goal is to ensure that all of our customers fully understand the terms of their service agreements at the time of signup, and we're committed to making the cancellation process clear and straightforward.
  
  To help resolve your cancellation request and address any outstanding concerns, we encourage you to reach out to us directly at [email protected]. This will allow us to investigate the situation further and ensure that your account is handled appropriately.
  
  We appreciate your patience, and we're here to help.
  
  Customer Feedback Team

• Review fromAshlie G

  Date: 05/21/2024

  1 star

  Ashlie G

  Date: 05/21/2024

  This company has come by several times to our home after repeatedly asking them not to, nor have they respected the No soliciting sign posted directly on our doorbell. Today a very rude sales person stopped by again and continued to pressure me to answer his questions, and tried to name dropped my neighbors to get me to engaged when I told him I was not interested in the service. Whoever is on the east ***** route, I recommend respecting the homeowners wishes
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Ashlie,

  Thank you for bringing this to our attention. We take feedback regarding customer interactions very seriously and always aim to provide respectful and professional service. We want to ensure that your concerns are addressed, and we appreciate you sharing the details of your experience.
  
  Please reach out to us at [email protected] so we can investigate this matter further and ensure that your home is removed from future visits. We value your input and want to make sure your preferences are respected.
  
  Thank you again for sharing this with us.
  
  Customer Feedback Team

• Review fromTodd S

  Date: 05/21/2024

  1 star

  Todd S

  Date: 05/21/2024

  This is the worse company for pest control.They didnt even do the fist treatment correctly left 3 wasp nest called them back and they only removed one.Go with a different company.*************************** Utah
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Todd,

  Thank you for your feedback, Todd. We’re sorry to hear that the service didn’t meet your expectations. Our goal is always to provide thorough and effective treatments, and we want to make sure any concerns about missed areas, like the wasp nests you mentioned, are fully addressed.
  
  Please reach out to us at [email protected] so we can look into this matter and ensure that any remaining issues are taken care of. We’re committed to making this right and ensuring your satisfaction.
  
  Customer Feedback Team

• Review fromWilliam S

  Date: 05/09/2024

  1 star

  William S

  Date: 05/09/2024

  EcoShield's conduct is dishonest, manipulative, and obstructive when addressing customer concerns.Door-to-door solicitation is an outdated practice that reputable businesses shouldn't rely on.A "route manager" approached my wife at home, ignoring our agreed-upon appointment time for a sales discussion with me. Despite my reluctance, he pushed aggressively to begin work immediately, falsely claiming my wife had authorized it.I reluctantly agreed to one discounted service under the assurance of easy cancellation, only to discover the deception later.Attempts to cancel the service led to 5 days of frustrating exchanges with an unhelpful customer "service" team, who seemed intent on stalling and repeating scripted responses.Their use of an AI-generated texting service under a fake persona further exemplifies their deceptive practices.EcoShield's business model appears built on manipulation and customer wear-down tactics.Only after persistent efforts, I obtained written confirmation that my account was closed and billing information removed.Considering similar experiences from other users, I recommend avoiding EcoShield entirely for pest control services.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi William,

  Thank you for taking the time to share your detailed feedback. We understand your frustration and take your concerns seriously. Ecoshield Pest Solutions strives to ensure all customer interactions are professional, transparent, and respectful, and we regret that your experience did not reflect these values.
  
  We aim to provide clear communication regarding service agreements and cancellations. The challenges you described do not align with the standard of service we work to uphold, and we would like the opportunity to investigate this further to ensure that all issues are fully resolved. 
  
  Please reach out to us at [email protected] so we can address any remaining concerns and ensure that your experience is reviewed by our team. We appreciate your persistence in bringing these issues to our attention and want to ensure that moving forward, any gaps are corrected.
  
  Thank you again for your feedback.
  
  Customer Feedback Team

• Review fromDeborah S

  Date: 03/06/2024

  1 star

  Deborah S

  Date: 03/06/2024

  We had a representative stop by our house last year and offered a one time service with the left over chemicals they had on their truck. All we had to do for this one time discount service was swipe our card and sign the Ipad. Little did we know it was a service contract. We tried multiple times to get it cancelled and was getting the run around. They were very deceptive and unethical in their practices to get people to sign up for their services. Today I was finally able to reach someone, who kept me on the phone for 30 minutes offering a discounted rate for the remaining term in our "contract". Finally was able to cancel the fake deceptive contract for $151.00. Beware they are a scam and will use unethical practices and deception to trap you into their services.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Deborah,

  Thank you for sharing your experience. We understand your frustration, and we take these concerns very seriously. Ecoshield Pest Solutions is committed to transparency and ensuring that all terms are clearly communicated at the time of signup. Our goal is always to ensure that customers fully understand the services they are agreeing to, and we apologize if this was not your experience.
  
  We’d like the opportunity to review your situation further to ensure that your concerns are addressed appropriately. Please contact us at [email protected] so we can look into this and ensure that everything has been handled correctly.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team

• Review fromRichard E

  Date: 09/21/2023

  1 star

  Richard E

  Date: 09/21/2023

  Buyer beware! Never have I paid so much for so little! Shame on me for succumbing to the high pressure door to door sales pitch. In a weak moment, I decided to give the service a try having seen some box elder bugs seasonally on occasion. I tried the service for 3-4 months before ending the contract in disgust. (Having to sign a contract for that type of service should have been my first red flag) Meanwhile, a tech showed up again to treat our home. My pregnant wife wasn't feeling well & she knew that I was trying to cancel the service so she didn't open the door for the guy. Instead of leaving & trying to reschedule, he spent 2-3 minutes spreading dust on the front of the house in the rain & left. We got invoiced for the full service which should have been inside the house, front & back yards! The local office is nondescript, barely marked & locked from the public. When I visited, one of the office workers opened the door & seemed sympathetic to my plight. She took my info & said she would try to waive the cancellation fee & get back in touch. She didn't. I returned a few days later & asked again. A couple of days later I got a text saying that it would cost me $200 to cancel the contract. By that time I had also received an invoice for $82.50 for the "discounted" service call that I neither wanted nor did the tech properly complete. I couldn't get through to the local office via phone in order to contest the invoice so I was forced to navigate the ********** call center once again. It cost me $82.50 for the last tech to show up & $150.00 to cancel the contract. Perhaps Ecoshield is a pest control service, I'm not so sure. However make no mistake, they are absolutely in the business of coercing people into signing predatory, over priced contracts & enforcing them. I would encourage anyone that needs pest control to do their homework & get competitive bids before signing any agreement or contract.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Richard,

  Thank you for taking the time to share your detailed feedback. We understand your frustration with the situation, and we take your concerns very seriously. Our goal at Ecoshield Pest Solutions is to provide effective services with transparency, and we regret that your experience did not reflect that.
  
  We aim to ensure that all service terms, including contracts and billing, are communicated clearly during the signup process. It's important to us that customers feel fully informed about their options. We’d like the opportunity to review your account in greater detail and work toward a resolution that addresses your concerns.
  
  Please reach out to us directly at [email protected] so we can investigate this further and ensure that everything has been handled properly. We appreciate your patience and want to ensure that your experience is reviewed by our team.
  
  Thank you again for your feedback.
  
  Customer Feedback Team

• Review fromJOE P

  Date: 09/11/2023

  1 star

  JOE P

  Date: 09/11/2023

  I am having the same issues as other one star reviews. Their service did not get rid of wasp nests after three services in two months. I tried to cancel, but their scam is first to put you on hold, then you wait and wait, and then the original admin come back on the phone and says she needs to forward to the solutions team. No one will call back from their solutions team. I had same experience trying to cancel several times. I get the scam, they will not cancel the agreement.Do not engage this business.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Joe,

  Thank you for sharing your experience. We understand your frustration and want to assure you that your concerns are important to us. Ecoshield Pest Solutions strives to provide effective services, and we regret that your wasp issue has not been fully resolved. Additionally, we take your feedback about the cancellation process seriously, as it’s our goal to make communication and account management as straightforward as possible.
  
  To ensure that your cancellation request is handled properly and to address the unresolved service concerns, please reach out to us directly at [email protected]. We are committed to investigating this situation and finding a resolution for you.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team