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Business Profile

Collections Agencies

Express Recovery Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Express Recovery Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Recovery Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

      Business Response

      Date: 05/27/2025

      We spoke with Mr. ******** once, on August 20th, 2024. He stated he would not pay and refused to provide us with a current address to send any documentation. He didn't request any proof of the debt at that time and his accounts were marked do not contact per his request. We have updated this debt as disputed and will provide validation to the address provided.

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debt collection which was granted writ of garnishment for an alleged spouse debt. I never received any communication and when asked was informed they had spoken with young son regarding court summons. Initially received payments from garnishment 03/11 and never sent release to employer so they continue to receive further payments.

      Business Response

      Date: 04/11/2025

      Our records indicate that our attorney's office received one garnishment payment and then a final payment yesterday. The account is showing paid in full as of April 10, 2025 and our attorney's office issued a release of garnishment yesterday.

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **********************. I do not have a contract with Business Headquarters Location, they did not provide with the original contract as requested.

      Business Response

      Date: 03/07/2025

      We have never received any dispute or request for any documentation. We have had several conversations with the consumer regarding insurance liability for the account(s) in question. We have marked the debt as disputed and will obtain documentation from the original creditor and send out via mail.

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for this debt as I do not have a contract with express recovery services. I have not received and details of any kind of contract as requested.

      Business Response

      Date: 02/13/2025

      Our records do not show any communication from Mr. ***** asking for validation or information regarding this debt. We have sent him a notice and will mark the debt as disputed and request a validation from our client. That validation will be mailed to Mr. ***** once we receive it from the original creditor.

    • Initial Complaint

      Date:12/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with Express Recovery , they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/13/2025

      Our office does not collect for any company called **********************. The customer has not listed an account number to identify the debt in question. We do have one debt which matches the name and phone number. We also received a credit dispute on this debt and are validating it with the original creditor right now. the debt is for a healthcare facility. Information will be sent regarding this debt. *********************************, we do not have a debt for that creditor.

    Express Recovery Services Inc. is NOT a BBB Accredited Business.

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