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Business Profile

Collections Agencies

Express Recovery Services Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Express Recovery Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Recovery Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Express Recovery Services. I do not and never have had a contract with Express Recovery Services. They have neglected to provide me with the original contract as requested.

      Business Response

      Date: 05/27/2025

      We spoke with Mr. ******** once, on August 20th, 2024. He stated he would not pay and refused to provide us with a current address to send any documentation. He didn't request any proof of the debt at that time and his accounts were marked do not contact per his request. We have updated this debt as disputed and will provide validation to the address provided.

      Customer Answer

      Date: 05/27/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debt collection which was granted writ of garnishment for an alleged spouse debt. I never received any communication and when asked was informed they had spoken with young son regarding court summons. Initially received payments from garnishment 03/11 and never sent release to employer so they continue to receive further payments.

      Business Response

      Date: 04/11/2025

      Our records indicate that our attorney's office received one garnishment payment and then a final payment yesterday. The account is showing paid in full as of April 10, 2025 and our attorney's office issued a release of garnishment yesterday.

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **********************. I do not have a contract with Business Headquarters Location, they did not provide with the original contract as requested.

      Business Response

      Date: 03/07/2025

      We have never received any dispute or request for any documentation. We have had several conversations with the consumer regarding insurance liability for the account(s) in question. We have marked the debt as disputed and will obtain documentation from the original creditor and send out via mail.

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for this debt as I do not have a contract with express recovery services. I have not received and details of any kind of contract as requested.

      Business Response

      Date: 02/13/2025

      Our records do not show any communication from Mr. ***** asking for validation or information regarding this debt. We have sent him a notice and will mark the debt as disputed and request a validation from our client. That validation will be mailed to Mr. ***** once we receive it from the original creditor.

    • Initial Complaint

      Date:12/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with Express Recovery , they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/13/2025

      Our office does not collect for any company called **********************. The customer has not listed an account number to identify the debt in question. We do have one debt which matches the name and phone number. We also received a credit dispute on this debt and are validating it with the original creditor right now. the debt is for a healthcare facility. Information will be sent regarding this debt. *********************************, we do not have a debt for that creditor.

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Enbridge Gas Formally Dominio or with Rocky Mountain Power. I do not have a contract with Express Recovery. They did not provide me with the original contract as requested. Furthermore, my information was exposed in the 2024 social security data breach, which was reported to the FTC. According to 15 USC 1681, I am entitled to my information being kept private.

      Business Response

      Date: 12/31/2024

      The debts in question are for gas and electricity service at ***** * ******** ** Cedar Hills, Utah. Services were connected from 6/2019-6/2020. Notices have been sent and we have not received a dispute regarding this debt. This is the first we have heard from the consumer.

      We have marked the debt as disputed. If the consumer is the victim of identity theft, we would need a police report or an affidavit of identity theft. That can be found at ***************. That affidavit would launch a fraud investigation through Rocky Mountain Power and Dominion Energy.

      The consumer can also contact our office for assistance and additional information at ###-###-####.

    • Initial Complaint

      Date:12/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this Debt with Express Recovery ************ Expeess ****. I do not have a contract with Express Recovery Services, and they did not provide me with the additional contract as requested. Additionally, Debt reported was not filled to my insurance correctly and within the required timely manner. My health insurance has confirmed that not claim or bill was filled to them on those dates.

      Business Response

      Date: 12/13/2024

      Our records indicate that notices were sent out on the accounts in question. We had a phone conversation on July 19, 2024 and Mr. ** ******* stated he thought insurance companies had not been billed properly. He was informed that he could provide us with insurance information and we would research that with the client to have it billed if we needed to. No information was ever provided. The account has now been sent to our attorneys office. We have marked the debts as disputed on our end.

      Customer Answer

      Date: 12/13/2024

       
      Complaint: 22680771

      I am rejecting this response because: the business should remove this from my report as I am not liable for this charge. Its the responsibility of the ****************** to file correctly within a timely manner which they didnt. 

      I demand this be removed. 

      Sincerely,

      Abdulazeez Alanssari

      Business Response

      Date: 12/17/2024

      As stated, we are contacting our client to validate the debt. The debt has been marked as disputed. The medical services were providing to Mr. ** ******* and our records indicate that he is the responsible party. If we learn otherwise during our investigation, we will update Mr. ** *******.

    • Initial Complaint

      Date:09/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt from express recovery svcs. I do not have a contract with express recovery svcs. They did not provide me with proper contract as requested.

      Business Response

      Date: 09/30/2024

      This debt is for electricity service at **** ******** ** ***** Lorton, VA. It was assigned to us by Dominion Energy Virginia. We have not received any request for information. We have marked this debt as disputed and will obtain verification of the debt from the original creditor.

    • Initial Complaint

      Date:09/10/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with DOMINION ENERGY VIRGINIA, I do not have a contract with EXPRESS RECOVERY SERVICES, they did not provide me with the original contract as requested.

      Business Response

      Date: 09/11/2024

      The account in question was assigned to us for collection by Dominion Energy Virginia. This account is for electric services at *** **** ** **** ** ********** **. The service was initiated over the phone and did not involve a signed agreement. We have marked the account as disputed. If you are the victim of identity theft, please provide us with a police report or an affidavit of identity theft. Find out more by visiting www.idtheft.gov.

      Customer Answer

      Date: 09/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22268815, and find that this resolution is satisfactory to me.

      Sincerely,

      Nicholas Gibbs

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a phone call out of nowhere. They tell me a sheriff served me at some fictional address. Say if I don't pay I'll be garnished. Says I default at court. Of course I never had the option to go. I think this is unlawful and shady

      Business Response

      Date: 08/09/2024

      This account has been forwarded to our attorney's office and they have obtained a judgement. Our records indicate that the Summons and Complaint was served by the Sweetwater ********************** on 6/5/2024 at the ****************

    Express Recovery Services Inc. is NOT a BBB Accredited Business.

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